Kinston Community Health Center

What Kinston Community Health Center does

Kinston Community Health Center, Inc. (KCHC) is a private non-profit 501(c)(3) Federally Qualified Health Center (FQHC) founded in 1993 and headquartered at 324 N. Queen Street in Kinston, North Carolina. The organization operates a multi-specialty primary care platform delivering Family Medicine, Pediatrics, Dental, Behavioral Health, OB/GYN, and Pharmacy services across Lenoir County and surrounding counties in Eastern North Carolina. In 2024, KCHC served over 8,300 patients through two physical locations, a mobile medical unit acquired in July 2020, a school-based dental program serving Lenoir County PreK through eighth grades, and a telehealth platform spanning Family Medicine, OB/GYN, Behavioral Health, and limited Dental emergency visits.

KCHC's underlying technology stack is conventional for community health: a NextGen-powered Patient Portal for health record access, video/phone telehealth infrastructure, 3-D dental X-ray imaging, and electronic health record workflows. The organization does not develop proprietary technology; instead, its differentiator is a regulatory and partnership-enabled operating model. As an FQHC with Federal PHS deemed status, KCHC accesses federal funding and FTCA malpractice coverage. It participates in the 340B Drug Discount Program through a partnership with Rx Strategies and Realo Discount Drug Store, and runs a Prescription Assistance Program funded by the NC Health and Wellness Trust Fund Commission that has provided free medications to more than 500 patients. KCHC holds NCQA Level II Patient Centered Medical Home recognition and passed an HRSA Operational Site Visit in 2024.

The business model is a mission-driven fee-for-service platform with multiple revenue streams: patient service revenue across medical, dental, behavioral health, OB/GYN, and pharmacy; sliding-fee discounts for patients at or below 200% of federal poverty guidelines; 340B pharmacy revenue; and grant/contract funding. Payer mix includes Medicaid, Medicare, commercial insurance, and uninsured/self-pay. Customer segments center on underserved and vulnerable populations, families and children, women/mothers, and behavioral health patients. Distribution is direct to consumer through community outreach, the school-based dental program, mobile clinic, and the Community Health Vote non-partisan voter partnership. Strategic partnerships include UNC Lenoir Health Care (hospital-based OB/GYN deliveries and surgeries) and Rx Strategies (340B program administration). The organization is governed by a community board and led by CEO Suzanne Freeman, supported by CFO Matthew Frank, COO Kevin Jones, CMO Ricardo Valdivia, and Chief Dental Officer Francisco Rios.

Name

Kinston Community Health Center

Legal name

Kinston Community Health Center, Inc.

Website

https://kinstonhealth.org

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

101–250 employees

Short description

Kinston Community Health Center is a non-profit Federally Qualified Health Center in Kinston, North Carolina, delivering multi-specialty primary care including Family Medicine, Dental, Behavioral Health, OB/GYN, and Pharmacy to underserved populations across Lenoir and surrounding counties.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Ambulatory Health Care Services (621), Health Care and Social Assistance (62), Other Individual and Family Services (624190)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Community Health Centers (FQHCs & Look-Alikes) (HLAFAGAB)

akta.pro secondary industries

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN), Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB), Community & Public Health Dentistry Clinics (FQHC/School-Based/Nonprofit) (HLABAAAF)

Keywords

• Community health center
• Primary care services
• Behavioral health care
• Family medicine
• Womens health services

Headquarters

HQ city

Kinston

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Patient Service Revenue: KCHC generates revenue through patient services including medical, dental, behavioral health, OB/GYN, and pharmacy services. The center accepts most insurance plans including Medicaid, Medicare, and commercial insurance.
2. Sliding Fee Discount Program: Income-based sliding scale fee program for uninsured and underinsured patients. Patients with family income below 200% of federal poverty guidelines receive discounts, with those at or below 100% paying nominal charges.
3. 340B Drug Program: Pharmacy revenue through the 340B Drug Discount Program, a federal program that allows FQHCs to purchase medications at reduced prices for eligible patients.
4. Health Insurance Marketplace Enrollment: Assistance with Health Insurance Marketplace enrollment, helping patients access coverage and associated healthcare financing.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Kinston Community Health Center is a Federally Qualified Health Center (FQHC) providing integrated primary care including Family Medicine, Pediatrics, Behavioral Health, Dental, Women's Health/OB-GYN, and Pharmacy services. The center serves uninsured, underinsured, and insured patients in Lenoir and surrounding counties of Eastern North Carolina through in-person visits, telehealth, a mobile medical unit, and a school-based dental program. Affordability is supported by a Sliding Fee Discount Program, 340B drug pricing, and a Prescription Assistance Program.

Product overview

Kinston Community Health Center (KCHC) is a non-profit, multi-specialty primary care organization offering a comprehensive range of healthcare services through its medical home model. The core service portfolio includes Family Medicine, Behavioral Health, Dental, Women's Health/OB-GYN, and Telehealth, supported by the on-site Kinston Community Pharmacy. Additional support services include the 340B Drug Program and Prescription Assistance Program for medication affordability, the Sliding Fee Discount Program for income-eligible patients, Community Outreach services, and a Patient Portal for digital access. The organization also operates a School-Based Dental Program targeting Lenoir County schools. Services are designed to be accessible, affordable, and convenient, with telehealth options available across multiple departments.

Differentiator

Problem solved

Functional benefit

Products and services

• Family Medicine
• Behavioral Health
• Dental
• Women's Health – OB-GYN
• Telehealth
• Kinston Community Pharmacy
• School-Based Dental Program
• Community Outreach
• Sliding Fee Discount Program
• Prescription Assistance Program (PAP)
• After Hours Care
• Health Insurance Marketplace Assistance
• Patient Access Services

Quantifiable outcome

• Over 8,300 patients served in 2024
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Rx StrategiescoreTechnology or IntegrationPartnership with Rx Strategies enables KCHC to participate in the 340B Drug Discount Program, allowing the center to obtain medicines at significantly discounted prices for eligible patients.
• Realo Discount Drug StorecoreTechnology or IntegrationPartnership with Realo Discount Drug Store (Queen Street Location) enables the $4.00 prescription plan for KCHC patients. The pharmacy is conveniently located next door to KCHC.
• UNC Lenoir Health CarecoreStrategic or Co-development PartnerKCHC OB/GYN providers serve on the staff of UNC Lenoir Health Care hospital, where they deliver babies and perform surgeries for their patients.
• Community Health VoteminorGTM or Marketing PartnerNon-partisan voter registration partnership offering voter registration assistance to KCHC patients and the entire community.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Goshen Medical Center: Federally Qualified Health Center operating multiple sites across Eastern North Carolina with medical, dental, and behavioral health services; directly comparable to KCHC in scope, geography, and FQHC funding model.
• Carolina Family Health Centers: FQHC serving Wilson and surrounding counties in Eastern North Carolina with primary care, dental, behavioral health, and pharmacy services; nearly identical service mix and geographic orientation to KCHC.
• Roanoke Chowan Community Health Center: FQHC in northeastern North Carolina providing medical, dental, behavioral health, and pharmacy; very similar rural community health center model serving an adjacent region of Eastern NC.
• Tri-County Community Health Council (Tri-County FQHC): Multi-site FQHC in Eastern North Carolina with comparable primary care, dental, and behavioral health offerings; serves rural counties similar to Lenoir with sliding fee and 340B programs.
• Piedmont Health Services: North Carolina FQHC with multiple service lines including medical, dental, behavioral health, and pharmacy on a sliding-fee basis; comparable operating model and patient population orientation.
• Blue Ridge Community Health Services: FQHC in western North Carolina offering integrated primary care, dental, behavioral health, and pharmacy under a sliding-fee and 340B model; closely matches KCHC's service breadth and reimbursement strategy.
• Charles B. Wang Community Health Center: Large multi-site FQHC in New York offering medical, dental, behavioral health, and pharmacy with sliding-fee and 340B programs; provides a scale benchmark for FQHC growth and integration.

Regional players

• UNC Lenoir Health Care: Hospital partner of KCHC for OB/GYN deliveries and surgical services; regional acute-care provider in the same Lenoir County market with overlapping patient base.

Broad incumbents

• East Carolina University Health / ECU Health: Large regional health system based in Eastern North Carolina; broader incumbent offering hospital and outpatient services in many of the same counties KCHC serves.

Others

• National Association of Community Health Centers: Industry trade association for FQHCs like KCHC; provides policy advocacy, training, and operational benchmarking relevant to KCHC's regulatory and funding environment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/kinstonchc
• Instagraminstagram.com/kchc_324
• Xx.com/CHCKinston

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kinston Community Health Center