AOK Nordost

What AOK Nordost does

AOK Nordost – Die Gesundheitskasse is a regional statutory health insurance fund (gesetzliche Krankenkasse) and public-law corporation (Körperschaft des öffentlichen Rechts) serving over 3 million insured persons across the German federal states of Berlin, Brandenburg, and Mecklenburg-Vorpommern. The company is one of eleven regional AOKs operating under the AOK-Bundesverband eGbR umbrella, and traces its institutional roots to Germany's 1883 Bismarck health insurance system; the current entity was formed through the 2011 merger of former regional AOKs in eastern Germany. AOK Nordost delivers the full statutory benefits package prescribed under SGB V, including physician and hospital coverage, preventive care, family co-insurance, sick pay, long-term nursing care insurance (Pflegeversicherung), and chronic disease management programs (Curaplan).

Core product and technology infrastructure centers on the Meine AOK online portal and mobile app, providing 24/7 member self-service for benefits management, forms, and secure communication, alongside the AOK Mein Leben app for accessing the Electronic Patient Record (ePA) and e-prescriptions. The ePA was nationally launched in April 2025 on an opt-out basis, with mandatory provider-side usage from October 2025, running on the federally governed Telematikinfrastruktur. Additional digital products include disease-specific online coaching programs (blood pressure, Type 2 diabetes, ADHS parent training, resilience, Long-COVID, cancer and depression family support), bonus programs (AOK Health Account, Meine AOK bonus app), the AOK-Hausarztprogramm coordinated primary care model, and health navigator tools for provider search. Multi-factor authentication and GKV-Spitzenverband-compliant secure communication standards govern identity and data protection.

Revenue derives primarily from regulated income-based member contributions shared between employers and employees (approximately 7.3% each of gross salary up to the contribution assessment ceiling, plus a per-insurer Zusatzbeitrag), supplemented by voluntary supplementary insurance (Zusatzversicherungen), Wahltarife, and employer administrative service fees via the Fachportal für Arbeitgeber. Distribution combines a dense network of physical branch offices ('AOK vor Ort') with omnichannel digital access, employer-facing channels, a Leistungserbringer portal for healthcare providers, and a phone/callback service. The company is led by Chairwoman Daniela Teichert and Deputy Chairman Marek Rydzewski.

Name

AOK Nordost

Legal name

AOK Nordost – Die Gesundheitskasse

Website

https://aok.de

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

AOK Nordost is a regional German statutory health insurer (gesetzliche Krankenkasse) serving over 3 million insured persons in Berlin, Brandenburg, and Mecklenburg-Vorpommern. It operates the Meine AOK portal, AOK Mein Leben app, and the nationwide Electronic Patient Record (ePA) launched in April 2025.

Ownership category

akta.pro rank

Product category

Statutory Health Insurance

NAICS

Direct Health and Medical Insurance Carriers (524114), Direct Life, Health, and Medical Insurance Carriers (52411)

SIC

Hospital & Medical Service Plans (6324), Accident & Health Insurance (6321)

akta.pro primary industry

Large Group Health Insurance (Mid-Market & National Accounts) (FSAIAFAE)

akta.pro secondary industry

Employer Wellness & Population Health Programs (HLAEAAAH)

Keywords

• Statutory health insurance
• Health insurance funds
• Electronic patient records
• Disease management programs
• Healthcare administration

Headquarters

HQ city

Teltow

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Statutory Health Insurance Contributions: AOK Nordost operates as a statutory health insurance provider (Gesetzliche Krankenversicherung, GKV) funded by income-based contributions from members. Contribution rates are set by German federal law, with employers and employees each paying approximately 7.3% of gross salary up to the contribution assessment ceiling. As one of Germany's largest statutory health insurers, revenue is derived from these regular membership contributions.
2. Supplementary Insurance (Zusatzversicherungen): AOK offers supplementary insurance products (e.g., dental, alternative medicine, digital health apps) on top of statutory coverage, providing additional premium revenue streams.
3. Employer Services & Administrative Fees: AOK provides employer-facing services (Fachportal für Arbeitgeber) for company health insurance administration, generating administrative service fees from employer clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

AOK Nordost – Die Gesundheitskasse is a regional German statutory health insurance fund (gesetzliche Krankenkasse) organized as a public-law corporation (Körperschaft des öffentlichen Rechts) serving over 3 million insured persons in Berlin, Brandenburg, and Mecklenburg-Vorpommern. It provides comprehensive statutory health, nursing care, and sickness-benefit coverage funded by income-based contributions, complemented by supplementary insurance products (Wahltarife, Zusatzversicherungen), digital self-service via the Meine AOK portal and app, electronic patient records (ePA), chronic-disease coaching programs, preventive health courses, bonus/incentive programs, and employer-facing administrative services.

Product overview

AOK Nordost is a regional German statutory health insurance provider operating as part of the AOK group of 11 companies. The digital product portfolio centers on the Meine AOK online portal and app as the primary unified platform for 24/7 member self-service, complemented by the AOK Mein Leben app for accessing electronic patient records and managing e-prescriptions. Disease-specific Online Coaching Programs (for blood pressure, diabetes, cancer, depression, Long-COVID, and caregiving support) provide structured digital health intervention alongside general Health Courses (movement, nutrition, stress management) and the AOK Health Account/Bonus Programs incentivizing healthy behaviors. Additional services include Forms and Applications, Health Navigators for provider search, the AOK-Gesundheitsmagazin, and the AOK Newsletter. The flagship 2025 launch is the nationwide Electronic Patient Record (ePA) providing automatic coverage for all insured members.

Differentiator

Problem solved

Functional benefit

Brands

• Meine AOK: Online portal and app for insured members to manage their health insurance affairs
• AOK Mein Leben

Products and services

• Statutory Health Insurance (Gesetzliche Krankenversicherung / GKV) Comprehensive statutory health insurance coverage for employees, families, apprentices, and pensioners in Berlin, Brandenburg, and Mecklenburg-Vorpommern, including physician services, hospital care, medications, preventive care, sick pay, and family co-insurance.
• Supplementary Insurance (Zusatzversicherungen) and Choice Tariffs (Wahltarife) Optional supplementary insurance products covering areas such as dental, alternative medicine, and digital health apps, sold alongside statutory coverage to insured members.
• Meine AOK Online Portal and Mobile App 24/7 self-service web portal and mobile application enabling insured members to manage insurance matters, submit forms, access bonus programs, communicate securely with AOK, and handle administrative tasks.
• AOK Mein Leben App Mobile application enabling insured members to view their electronic patient record (ePA), manage e-prescriptions, and access health services via smartphone.
• Electronic Patient Record (Elektronische Patientenakte / ePA) Secure digital storage for medical records enabling insured members to view, manage, and control access to their health data including emergency data, diagnoses, and personal health records anywhere via smartphone.
• AOK Bonus Program and Health Account (Gesundheitskonto) Program that rewards health-conscious behavior with bonus points redeemable for health services or cash payouts, collected through the Meine AOK app and Health Account.
• AOK Health Courses (Gesundheitskurse) Subsidized preventive health courses covering movement, nutrition, stress management, and addiction prevention, available in-person and online to insured members at no additional cost.
• Online Coaching Programs (Online-Programme & Coachings) Disease-specific digital coaching programs for managing chronic conditions including blood pressure, diabetes Type 2, family support for cancer and depression, caregiving support, and Long-COVID, with individualized training plans and online coach supervision.
• AOK LiveOnline Coaching Live online courses providing practical guidance on stress management, time management, and other health topics, delivered virtually with real-time coaching.
• AOK Hausarztprogramm (Primary Care Program) Coordinated primary care program in which enrolled insured persons designate a primary care physician as their first point of contact, bundling care delivery through network contracts.
• Nursing Care Insurance (Pflegeversicherung) Statutory long-term nursing care insurance covering care-needing individuals, with benefits for nursing care, caregiver support, and care facility costs under SGB XI.

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Kassenärztliche Bundesvereinigung (KBV)coreStrategic or Co-development PartnerThe AOK works with the Kassenärztliche Bundesvereinigung (Association of Statutory Health Insurance Physicians) and the Kassenärztliche Vereinigungen at the regional level to combat fraud and abuse in the healthcare system (§§ 197a SGB V and 47a SGB XI). This collaboration enables cross-insurer coordination on detecting and prosecuting healthcare fraud.
• Medizinischer Dienst (MD)coreStrategic or Co-development PartnerThe Medical Service (Medizinischer Dienst) provides medical expertise for AOK's care assessments, nursing care evaluations, and complaints handling. An ombudsperson is available for insured persons who wish to lodge complaints about MD decisions. The MD operates independently under the MD Bund.
• Kooperationspartner – Sport- und BewegungsvereineminorChannel Partner/ Reseller/ DistributorThe AOK partners with sports clubs, fitness providers, and movement-oriented organizations at both national and regional levels to offer health courses (Gesundheitskurse) to insured persons. These partners provide the physical programming that AOK subsidizes and makes available to its members as part of preventive care offerings.
• Bundesministerium für Gesundheit (BMG)coreStrategic or Co-development PartnerAs a statutory health insurer, AOK Nordost operates within the regulatory framework established by the Federal Ministry of Health (BMG). The ministry sets the legal parameters for contributions, benefits, and digital health initiatives including the electronic patient record (ePA) rollout under § 343 SGB V.
• GKV-Spitzenverband (GKV Federal Association of Health Insurance Funds)coreStrategic or Co-development PartnerThe AOK Bundesverband eGbR participates in the GKV-Spitzenverband, which sets standards for all statutory health insurers in Germany, including the secure communication guidelines (Richtlinie Sichere Kommunikation) that govern authentication and data protection standards across all health insurance funds.
• Hausarztzentren (Primary Care Networks / Hausarztprogramm)minorChannel Partner/ Reseller/ DistributorAOK Nordost operates a primary care physician program (Hausarztprogramm) in which enrolled insured persons designate a primary care physician as their first point of contact. This coordinated care model involves network contracts with primary care practices.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Techniker Krankenkasse (TK): Germany's largest statutory health insurer with ~11M members; competes head-to-head with AOK Nordost for the same employee/Familien segments under identical SGB V rules, and runs a comparable digital + branch hybrid model.
• Barmer: One of the largest statutory Krankenkassen (~8M members) and a direct substitute for AOK Nordost, offering the same statutory benefit catalog plus its own digital health services and branch network.
• DAK-Gesundheit: Major federal statutory health insurer competing with AOK Nordost for employer-sponsored and family members under the same GKV regulatory framework, with overlapping digital and prevention offerings.
• AOK PLUS: Sister AOK covering Sachsen and Thuringia; operates under the same AOK-Bundesverband umbrella with shared products (ePA, Meine AOK) and competing for members in adjacent eastern German markets.
• AOK Bayern: Largest AOK regional by membership, sharing the AOK-Bundesverband brand, IT platforms, and statutory insurance framework with AOK Nordost. A benchmark for member scale and product breadth.
• AOK Baden-Württemberg: Another sister AOK operating under the same statutory regime, federal association, and digital portfolio (Meine AOK, ePA, coaching), directly comparable in cost structure and product mix.
• AOK NordWest: Sister AOK serving Nordrhein-Westfalen and Schleswig-Holstein with the same statutory products, digital platforms, and regulatory obligations as AOK Nordost.
• IKK classic: Largest industry-wide statutory Krankenkasse (Innungskrankenkasse) serving similar employee segments under SGB V with overlapping digital service and prevention offerings.
• AOK Rheinland/Hamburg: Sister AOK serving western German states; same AOK-Bundesverband IT platforms, statutory products, and member-facing services as AOK Nordost.

Broad incumbents

• Allianz Private Krankenversicherung: Germany's largest private health insurer and the principal PKV substitute for high-income employees who could otherwise choose AOK Nordost. Competes on Zusatz coverage breadth and digital policy servicing.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/AOK_Nordost
• YouTubeyoutube.com/user/AOKNordost
• Facebookfacebook.com/AOKNordost
• LinkedInlinkedin.com/company/aok-nordost
• Instagraminstagram.com/aoknordost

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AOK Nordost