Lewisham Homes

Name

Lewisham Homes

Legal name

Lewisham Council

Website

https://lewishamhomes.org.uk

Company type

Public

Founded year

2026

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Lewisham Homes was a non-profit arm's-length management organisation managing social housing stock for the London Borough of Lewisham. It served council tenants, leaseholders, and shared owners via a self-service portal and WooCommerce shop, with services absorbed into Lewisham Council in March 2026.

Ownership category

akta.pro rank

Product category

Social Housing Management

NAICS

Residential Property Managers (531311), Real Estate Property Managers (53131), Services to Buildings and Dwellings (5617)

SIC

Operators Of Apartment Buildings (6513), Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Affordable & Subsidized Housing Property Management (LIHTC, Section 8) (BPAJAFAD)

Keywords

• Social housing management
• Council housing services
• Leaseholder administration
• Property repairs maintenance
• Tenancy management services

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Rental income: Collection of rent payments from council tenants under social housing arrangements
2. Leaseholder service fees: Fees charged for leaseholder services including pre-assignment packs, asbestos reports, fire risk assessments, copy of lease, re-mortgage documentation, and retrospective consent applications
3. Access control products: Sale of fobs, parking gate keys, and access control replacements to tenants and leaseholders
4. Staircasing administration: Administration fees for shared ownership staircasing applications

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Lewisham Homes managed social housing on behalf of Lewisham Council, delivering core services including rent collection, property repairs and maintenance, tenancy management, antisocial behaviour reporting, fire safety, and leaseholder administration. It operated a self-service web portal for tenant and leaseholder transactions and a WooCommerce-based online shop selling access control products (fobs, parking gate keys) and leaseholder documentation such as pre-assignment packs, re-mortgage packs, staircasing administration, and retrospective consent applications.

Product overview

Lewisham Homes (now integrated into Lewisham Council's housing services) operated a social housing management platform providing tenant and leaseholder services through a web portal and e-commerce shop. The core Housing Services Portal handled rent payments, tenancy management, repairs, and antisocial behaviour reporting, while the WooCommerce-powered online shop sold fob/access key products and leaseholder document services including pre-assignment packs, re-mortgage information, staircasing fees, and fire risk assessments. The organisation also managed major fire safety improvement projects such as the Hatfield Close and Gerrard House transformation, involving dangerous cladding replacement with A1 fire-rated terracotta tiles.

Differentiator

Problem solved

Functional benefit

Products and services

• Housing Services Portal Web portal providing council housing services for residents in the London Borough of Lewisham, including rent payment, tenancy management, repairs reporting, antisocial behaviour reporting, and leaseholder services.
• Fobs and Access Keys Physical access control products for tenants and leaseholders, including lost fob replacement (£16), additional fob orders (£16), temporary accommodation replacement fobs (£16), and parking gate keys (£41.60). Quantity limits depend on property bedroom size.
• Leaseholder Services Document and administration services for leaseholders including Pre-Assignment Packs (£275, 15 working days), Copy of Lease (£40, 10 working days), Re-Mortgage email pack (£165), Additional Enquiries (£110 for 6 questions), Staircasing Administration Fee (£120), Retrospective Consent (£335), and Fire Risk Assessment / Asbestos Report (free of charge where available).
• Housing Officer Finder Interactive tool enabling residents to identify their assigned Housing Officer, view contact details, and access services including tenancy support, antisocial behaviour reporting, and estate inspections.
• Online Reporting Digital forms for residents to contact the housing provider, including faulty fob replacement requests and other service inquiries.

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• United LivingcoreImplementation/ SI/ Consulting Partner · 1 June 2017Main contractor engaged by Lewisham Homes for Hatfield Close and Gerrard House transformation project. United Living carried out safety works including removal of dangerous Grenfell-type cladding and installation of new A1 fire-rated terracotta tile cladding system. The project included comprehensive consultation with residents and engagement through newsletters and community events. Works began after June 2017 Grenfell Tower fire with final cladding installation completed in 2021.
• Tenants' and Residents' Associations (TRAs)coreStrategic or Co-development PartnerResident representative organizations that partnered with Lewisham Homes throughout the Hatfield Close and Gerrard House transformation project. TRAs participated in design consultations, voting on preferred cladding options, and ongoing engagement activities. Lewisham Homes worked in partnership with TRAs to ensure meaningful resident involvement in the process.
• London Metropolitan UniversityminorStrategic or Co-development PartnerEducational partnership with London Metropolitan University to deliver free 'Improving Housing Services' courses for residents. Courses are funded by Lewisham Tenants' Fund and accredited by the Chartered Institute for Housing. The programme offers residents opportunities to learn about housing, get involved in shaping services, and improve Lewisham Homes' work.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• A2Dominion: Housing association with around 84,000 homes across London and southern England, providing social housing, shared ownership and leasehold services. Comparable for the similar tenant/leaseholder/staircasing service mix.
• Hyde Housing Association: Large London-focused housing association managing around 50,000 homes. Comparable for managing social housing stock in London boroughs with similar tenant and leaseholder service requirements.
• Mears Group: UK housing management and maintenance provider delivering repairs, maintenance and full housing management services to local authorities and housing associations. Comparable as an outsourced housing services partner to councils.
• Clarion Housing: The UK's largest housing association managing approximately 125,000 homes. Comparable as a large-scale social/affordable housing landlord providing rent collection, repairs, leasehold services and major works programmes.
• Notting Hill Genesis: Major UK housing association formed from the merger of Notting Hill Housing and Genesis Housing Association, managing around 66,000 homes. Comparable for its London-focused social housing management, leasehold administration and resident engagement.
• Peabody: One of the largest UK housing associations managing over 105,000 homes across London and the South East. Comparable as a social/affordable housing provider serving council-style tenant and leaseholder segments at much greater scale.
• Catalyst Housing: London and South East housing association managing over 33,000 homes. Comparable for providing social housing, leaseholder services, shared ownership administration and post-Grenfell building safety work.

Direct peers

• Network Homes: London housing association managing approximately 20,000 homes with a focus on affordable rent and shared ownership. Comparable for the mix of tenant, leaseholder and shared ownership segments with similar documentation services.
• Hackney Homes (Hackney Council Housing): Former ALMO for the London Borough of Hackney, providing social housing management services including rent collection, repairs, and leaseholder services. Structurally and operationally the closest comparable as a London borough ALMO that has since been insourced.
• Tower Hamlets Homes: Former ALMO for the London Borough of Tower Hamlets delivering council housing management, repairs and leaseholder services. Directly comparable as a London ALMO serving a similar urban social housing stock.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/lewishamhomes
• YouTubeyoutube.com/lewishamhomes
• Facebookfacebook.com/lewishamhomes
• Instagraminstagram.com/lewishamhomes

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lewisham Homes