Monarch Insurance Services

What Monarch Insurance Services does

Monarch Insurance Services Inc. is an independent insurance general agency headquartered in Honolulu, Hawaii, formally established in 1981 but claiming operational lineage to 1859 via its 2008 acquisition of the Bishop Insurance Agency. The firm offers a comprehensive portfolio spanning personal lines (auto, homeowners, boat/watercraft, motorcycle, renters, umbrella) and commercial lines (business owner policies, commercial auto, general liability, cyber liability, financial and professional liability, property, workers' compensation, inland marine, surety and bonds, crisis management, umbrella and excess liability, and loss control), with deep specialization in Hawaii's catastrophic-peril-exposed property schedules. It serves industry verticals including real estate, construction and development, healthcare (including major Hawaii medical institutions), hospitality, non-profits, retail, mining, transportation, PEOs, social service agencies, and private independent schools.

The business operates as an Acrisure Agency Partner, a relationship formalized in May 2018, which provides Monarch with access to a national network of hand-selected independent agencies, enabling placement of business across all 50 states plus international markets despite its small local team. Technology is non-proprietary; the operating stack is built on Acrisure's network infrastructure and standard agency workflows, with no public APIs, integrations, or AI/ML capabilities disclosed. Revenue is generated through commissions on insurance placements across multiple carriers, with quote-based, customized enterprise pricing and monthly billing cycles. Marketing and distribution are executed through a combination of the company website (monarch-hi.com), LinkedIn, direct phone-based sales via local risk advisors, and the extended Acrisure distribution channel.

Growth has been largely inorganic and modest, anchored by the 2008 Bishop Insurance Agency acquisition and the July 2024 asset acquisition of Commercial Sector Insurance Brokers, LLC (CSIB), a Birmingham-based insurer specializing in mining, contract binding, railroad, and trucking sectors via the Monarch E&S affiliate. Client retention is described in decades (many clients 30+ years), and the leadership team — Founder & President Mark Polivka and Executive Vice Presidents Brigitte M. Egbert and Rick Humphreys — has remained intact through the Acrisure partnership.

Name

Monarch Insurance Services

Legal name

Monarch Insurance Services Inc.

Website

https://monarch-hi.com

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

1–10 employees

Short description

Monarch Insurance Services is a Honolulu-based independent insurance agency offering personal and commercial P&C coverage, risk management, and surety bonds across Hawaii and, via the Acrisure network, all 50 states. Founded 1981 with lineage to 1859, it serves enterprises in healthcare, real estate, construction, hospitality, and mining.

Ownership category

akta.pro rank

Product category

Commercial Insurance Brokerage

NAICS

Insurance Agencies and Brokerages (524210), Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Property Insurance (Homeowners, Renters & Commercial Property) (FSAJAMAD)

akta.pro secondary industries

Commercial Package / Business Owners Policies (BOP) (FSAJAMAG), Commercial Umbrella Insurance (FSAJANAB), Commercial Auto & Fleet Insurance (FSAJAKAB)

Keywords

• Commercial insurance brokerage
• Personal insurance agency
• Risk management services
• Property casualty coverage
• Business insurance solutions

Headquarters

HQ city

Honolulu

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Insurance Brokerage Commissions: Monarch Insurance Services generates revenue through commissions earned from placing insurance policies with carriers. As an independent insurance agency with access to multiple carriers through the Acrisure network, the company earns commissions on each policy sold and renewed.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Monarch Insurance Services is an independent insurance agency headquartered in Honolulu, Hawaii, that places commercial and personal insurance coverage through a network of carriers. Operating as an Acrisure Agency Partner, it offers business owner policies, commercial general liability, property, workers' compensation, cyber liability, surety bonds, and risk management services, alongside personal lines such as auto, homeowners, boat/watercraft, motorcycle, renters, and umbrella coverage. The firm also provides industry-specific programs for real estate, construction, healthcare, hospitality, non-profits, and retail clients.

Product overview

Monarch Insurance Services is an independent insurance agency that offers a comprehensive portfolio of personal and commercial insurance products and risk management solutions. The personal insurance offerings include auto, boat and watercraft, homeowners, motorcycle, renters, and umbrella coverage. The business insurance suite provides commercial property and casualty products including business owner policies, commercial auto, general liability, cyber liability, financial and professional liability, property, workers' compensation, umbrella and excess liability, as well as specialized services such as risk management, loss control, crisis management, and surety bonds. The company serves multiple industries including construction, healthcare, hospitality, non-profits, real estate, and retail. As an Acrisure Agency Partner, Monarch has access to a national network of carriers and markets, allowing placement across all 50 states and international markets.

Differentiator

Problem solved

Functional benefit

Products and services

• Auto Insurance Coverage for personal automobiles including high-end, luxury, customized, collector, classic cars, motor homes, motorcycles, mopeds, vacation trailers, campers, and utility trailers, marketed to individual consumers.
• Boat & Watercraft Insurance Coverage for boats, personal watercraft, and yachts in saltwater or freshwater, inland or coastal environments, marketed to individual consumers.
• Homeowners Insurance Coverage for stick-built homes, high-end and luxury homes, second homes, condominiums, modular and mobile homes, rental properties, and personal articles, marketed to individual consumers and property owners.
• Motorcycle Insurance Policies covering comprehensive and collision coverage, equipment liability, towing and labor trip interruption, and uninsured and underinsured motorists for motorcycles.
• Renters Insurance Coverage protecting tenants and their personal property, liability claims, and additional living expenses, plus rental property coverage for landlords.
• Personal Umbrella Insurance Supplemental personal umbrella liability coverage that fills gaps between other policies and protects against high-value claims, marketed to individuals and families.
• Business Owner Policy (BOP) Insurance Combined business property and liability coverage providing general liability protection against bodily injury and property damage claims, and property coverage for business equipment, furniture, and accidental damage, marketed to small and mid-sized businesses.
• Commercial Auto Insurance Coverage for commercial vehicles including cars, trucks, trailers, and vans with higher liability thresholds, collision coverage regardless of fault, and non-owned car liability, marketed to business clients.
• Commercial General Liability Insurance Customized coverage protecting businesses from bodily injury, medical payments, personal and advertising injury, and property damage claims.
• Crisis Management Insurance Coverage protecting business reputation and profitability with policies covering adverse media exposure, data breach response, political turmoil, product contamination and recall, security upgrades, terrorism, and violence.
• Cyber Liability Insurance Coverage protecting businesses from cyber liability including financial loss, penalties, defense costs, property damage and impairment, general liability, and errors and omissions.
• Financial & Professional Insurance Professional liability (errors and omissions) insurance protecting companies providing advice or services against negligence claims and covering legal defense costs.
• Management Liability Insurance Management liability coverage including employment practice liability, errors and omissions, management liability, professional liability, and directors and officers insurance.
• Inland Marine Insurance Coverage protecting business property while off-site and in transit, including equipment, materials, products, building materials, bridges, roads, piers, and technology.
• Commercial Property Insurance Coverage protecting business property, structures, buildings, and equipment from natural disasters, fire, theft, and damage, including loss of income protection.
• Loss Control Services Risk management technique coverage designed to reduce loss possibility and severity through driver training programs, sprinkler systems, safety programs, ergonomics education, and OSHA training.
• Risk Management Services Comprehensive risk management assistance including evaluation of risks and losses, alternate risk financing, claim and collateral trends, deductible determinations, international considerations, and quantitative risks.
• Surety & Bonds Surety and bonds through the Acrisure network including contract surety bonds, bid bonds, performance and payment bonds, court bonds, development bonds, environmental remediation, ERISA bonds, license and permits, and notary bonds.
• Umbrella & Excess Liability Insurance Supplemental umbrella and excess liability coverage filling gaps between other policies, covering worldwide operations, personal injury, blanket contractual liability, and XCU liability.
• Workers' Compensation Insurance Customizable coverage providing wage replacement and medical benefits for employees injured on the job, including trips and falls, auto accidents, disability, and overexertion coverage.
• Construction & Development Insurance Insurance coverage for construction and development companies including general liability, automobile insurance, workers' compensation, and surety bonding for project bidding.
• Healthcare Insurance Individual malpractice insurance and organization insurance for healthcare providers, including major Hawaii medical institutions.
• Hospitality Insurance Customized coverage for hotels, motels, restaurants, bars, clubs, and venues including errors and omissions policies and liability coverage.
• Non-Profits Insurance Liability and insurance policies for non-profit organizations including coverage for fundraisers and sporting events.
• Real Estate Insurance Coverage for apartment buildings, condo associations, real estate professionals, workers' compensation, liability, and acts of nature, including large property schedules for catastrophic peril exposures.
• Retail Insurance Retail insurance policies covering merchandise, assets, equipment, employees, and infrastructure for day-to-day operations.

Named customers3 records

Segments11 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core and minor.

• AcrisurecoreChannel Partner/ Reseller/ Distributor · 1 May 2018On May 1, 2018, Monarch became an Agency Partner of Acrisure. Acrisure is a national brokerage of Property, Casualty, Captive Management, Benefits and related insurance coverage with revenues of roughly $1.3 billion (as of February 2018). It is one of the top 10 privately held insurance brokerages in the country with 345 domestic locations in 32 states and 7 international locations. The partnership allows Monarch to place business in all 50 states while remaining locally managed and operated. Acrisure is majority owned by its Agency Partners and Senior Management Team.
• Commercial Sector Insurance Brokers, LLC (CSIB)minorStrategic or Co-development PartnerMonarch E&S Insurance Services acquired the assets of Commercial Sector Insurance Brokers, LLC (CSIB), a Birmingham-based insurer specializing in contract binding, mining, property, railroad, and trucking sectors. The acquisition aims to expand Monarch E&S's capabilities and service offerings, especially in the mining industry.

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Brown & Brown, Inc. National insurance brokerage with significant commercial P&C and employee benefits operations across the US. Comparable to Monarch in offering commercial property/casualty brokerage, but operating at far greater scale with a national footprint.
• Aon plc: Global professional services firm offering insurance brokerage, reinsurance, and risk management. Direct competitor for large commercial and specialty accounts, including healthcare, real estate, and construction risk transfer.
• Arthur J. Gallagher & Co. Global insurance brokerage and risk management services firm. Comparable in offering commercial P&C brokerage, risk management, and specialty lines; competes with Monarch for mid-market and large commercial accounts and benefits consulting.
• Marsh McLennan: Global leader in insurance brokerage and risk advisory. Competes with Monarch for large enterprise clients (healthcare systems, REITs, hospitality chains) with Hawaii operations, offering broader consulting and analytics capabilities.
• Hub International Limited: North American insurance brokerage serving commercial, personal, and benefits lines. Comparable mid-market brokerage model with multi-vertical specialization; competing with Monarch for mainland clients that have Hawaii exposure.

Direct peers

• First Insurance Company of Hawaii: Hawaii's largest locally domiciled property and casualty insurer and agency. A direct competitor for Hawaii-based personal and commercial property accounts, with similar focus on catastrophe-exposed coastal properties.
• Atlas Insurance Agency: Hawaii-based independent insurance agency offering personal, commercial, and employee benefits coverage. Directly competes with Monarch in the Hawaii brokerage market, particularly for mid-market commercial and personal lines clients.
• Island Insurance Companies: Hawaii-domiciled property and casualty insurance company and agency network. Both Monarch and Island Insurance are anchored in Hawaii, serve personal and commercial lines, and compete for the same local policyholders, brokers, and carrier relationships.

Emerging players

• RPS (Risk Placement Services): Specialty wholesale broker and MGU focused on excess and surplus lines, including transportation, mining, and contract binding - directly adjacent to Monarch E&S's recent CSIB acquisition. Competes for specialty placement in hard-to-place risks.

Others

• Acrisure: Monarch's parent network and agency partner, itself one of the top-10 US insurance brokerages. Functions as a strategic channel and platform rather than a competitor, but its agency partners often overlap with Monarch's verticals and target markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/monarch-insurance-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Monarch Insurance Services