What Ikomm does

Ikomm is a Norwegian IT services company founded in 2003, headquartered in Lillehammer with branch offices in Askim, Vinterbro, Lena, and Jevnaker. The company is structured as a Norwegian AS (limited company) under organization number 991 335 846, and is uniquely owned by 13 Norwegian municipalities (eierkommuner) — Lillehammer, Gausdal, Øyer, Indre Østfold, Nesodden, Østre Toten, Våler, Frogn, Ås, Vestby, Jevnaker, Enebakk, and Rælingen — with a minimum of 80% of revenue sourced from these owner-municipalities. Ikomm serves municipalities as its primary customer segment and Norwegian private enterprises as a secondary segment, delivering services across 750+ customer locations to 50,000+ end users.

The company's core offering is managed IT operations and support built on Microsoft 365 and Azure, complemented by security services (24/7 monitoring and incident response via partnership with Defendable), cloud solutions, digitalization consulting, training (M365, Copilot, Power Platform, AI prompting), project management adapted for the public sector, and a dedicated education-sector (Sektor oppvekst) line including digital exam solutions. Customer-facing platforms include the Connect self-service portal for support requests and the Arena 17 collaboration venue. Differentiated offerings include a Smartkort (smart card) identity and access-management service delivered to multiple municipalities and a pre-qualified AI framework agreement that allows municipalities to procure AI solutions via mini-competitions without full tender processes. The company is certified to ISO 9001 and ISO 27001 (DNV) and holds Miljøfyrtårn environmental certification.

Ikomm's business model is a recurring managed-services and subscription model billed annually under service agreements with municipal customers, supplemented by project-based professional services and training revenue. Go-to-market is enterprise field sales led by the CEO and Director of Customer Success with dedicated customer teams for ongoing relationship management. The company has grown from 8 employees in 2003 to 101–250 today, launched the Ikomm Academy talent-development program in partnership with NAV in 2019, and delivers international services across six countries through its largest private customer's network.

Name

Ikomm

Legal name

Ikomm AS

Website

https://ikomm.no

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

Ikomm is a Norwegian IT services company owned by 13 municipalities, delivering managed IT operations, Microsoft 365/Azure cloud, security, and digitalization consulting to Norwegian kommuner and private enterprises across 750+ locations and 50,000+ users.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

akta.pro secondary industries

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI), Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL)

Keywords

• Managed IT services
• Cloud solutions
• IT consulting
• Security services
• Digital transformation

Headquarters

HQ city

Lillehammer

HQ country

Norway

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. IT Operations and Support: Core managed IT services including infrastructure management, security operations, and ongoing technical support for municipalities and private enterprises. Revenue is recurring based on service agreements.
2. Cloud Solutions: Sky-løsninger (cloud solutions) providing secure cloud infrastructure and platform services, primarily leveraging Microsoft 365 and Azure
3. Training and Advisory Services: Courses and consulting services including M365 training, Power Platform, Copilot, AI prompting, SharePoint, change management, and sustainability advisory for digital services
4. AI Consulting and Implementation: Strategic AI consulting and implementation services through framework agreement with pre-qualified AI suppliers including Intric AB, Knowit, Midlaier, Netcompany, and Sopra Steria
5. Project Management Services: Flexible project management services adapted for municipalities and public entities, providing experienced project managers for both support and full delivery responsibility
6. Security Services: Security services including 24/7 monitoring, incident handling, threat assessments through partnership with Defendable, and SPOC (Single Point of Contact) for security incidents

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Ikomm delivers managed IT operations and support, cloud solutions based on Microsoft 365 and Azure, security monitoring, AI consulting, digitalization advisory, training, and project management to Norwegian municipalities and private enterprises. The company also operates a customer self-service portal (Connect), issues Smartkort identity cards for municipal employees, and delivers training in M365, Copilot, Power Platform, SharePoint, and change management.

Product overview

Ikomm is an IT service provider offering managed IT operations, cloud solutions, security services, digitalization consulting, and training for municipalities and private enterprises in Norway. The company provides a portfolio of interconnected services including IT operations and support, cloud infrastructure (Sky-løsninger), security monitoring and incident response, AI consulting through partnerships, project management, sector-specific support for education (oppvekstsektor), and professional training programs. Key service offerings include IT drift og support (IT operations and support), Sky-løsninger (cloud solutions), Sikkerhet (security services), Digitalisering og rådgivning (digitalization and consulting), Kunstig intelligens (AI consulting), Kurs og rådgivningstjenester (courses and consulting), Sektor oppvekst (education sector support), and Prosjektledelse (project management). Customer-facing platforms include the Connect portal for support requests and Arena 17 for collaborative meetings.

Differentiator

Problem solved

Functional benefit

Products and services

• Connect Self-service customer portal where customers submit support requests, manage cases, and access Ikomm's services; serves as the primary support channel for municipal and enterprise customers.
• Smartkort Smart card issuance and user account management service for municipal employees, providing physical identification and access services for municipalities including Lillehammer, Gausdal, Øyer, and Ringebu.
• IT Operations and Support (IT-drift og support) Core managed IT service including infrastructure management, security operations, and ongoing technical support delivered to municipalities and private enterprises under recurring service agreements.
• Cloud Solutions (Sky-løsninger) Secure cloud infrastructure and platform services primarily delivered via Microsoft 365 and Azure for municipalities and enterprise customers.
• Security Services (Sikkerhet) 24/7 security monitoring, incident handling, and threat assessments delivered in partnership with Defendable, with Ikomm acting as Single Point of Contact for security incidents.
• Digitalization and Consulting (Digitalisering og rådgivning) Consulting and digitalization advisory covering M365, Power Platform, Copilot, AI prompting, SharePoint, change management, and sustainability advisory for digital services.
• AI Consulting and Implementation (Kunstig intelligens) Strategic AI consulting and implementation services for municipalities through a framework agreement with pre-qualified AI suppliers, enabling rapid procurement via mini-competitions.
• Project Management Services (Prosjektledelse) Project management services adapted for municipalities and public entities, providing experienced project managers for both support functions and full delivery responsibility.
• Sektor oppvekst (Education sector support) including Exams Solutions Digital exam solutions and dedicated education-sector IT support services, including the Exams Solutions digital exam platform for the education sector.
• Arena 17 Rentable collaboration venue for workshops, meetings, and other interaction activities, located at Ikomm's Lillehammer headquarters.

Quantifiable outcome

• 50,000+ users served across 750+ customer locations
• +2 more outcomes

Named customers6 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationPrimary technology partner providing Microsoft 365, Azure cloud platform, and related Microsoft solutions. Ikomm leverages Microsoft technology for municipal and enterprise IT services.
• AteacoreChannel Partner/ Reseller/ DistributorNordic IT infrastructure and services company as technology and channel partner for hardware and infrastructure solutions.
• DefendablecoreTechnology or IntegrationSecurity partnership providing 24/7 monitoring, detection, incident handling, and threat assessments. Ikomm serves as SPOC (Single Point of Contact) with 24/7 security duty roster.
• NetcompanycoreTechnology or IntegrationStrategic technology partner and AI supplier through Ikomm's AI framework agreement for municipal sector.
• Sopra SteriacoreTechnology or IntegrationStrategic technology partner and AI supplier through Ikomm's AI framework agreement for municipal sector digital transformation.
• Intric ABcoreTechnology or IntegrationAI supplier partner through Ikomm's framework agreement, providing AI solutions tailored for public sector municipalities.
• KnowitcoreTechnology or IntegrationAI supplier partner through Ikomm's framework agreement, offering AI consulting and implementation services for municipalities.
• MidlaiercoreTechnology or IntegrationAI supplier partner through Ikomm's framework agreement, providing AI solutions for municipal sector.
• 3stepITminorChannel Partner/ Reseller/ DistributorIT lifecycle management partner for hardware refresh and technology lifecycle services.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Capgemini: Global IT services leader with a dedicated Nordic and public-sector practice. Competes at the high end of municipal digital transformation, cloud, and cybersecurity engagements where Ikomm also bids via its partner model.
• CGI Group: Global IT and managed services firm with extensive European public-sector practice. Competes for similar municipal managed-IT tenders at a larger scale than Ikomm, especially on cross-border or pan-Nordic frameworks.
• TietoEVRY: Largest Nordic IT services and software provider with significant Norwegian public-sector presence, including municipal sector platforms. Broader and more established than Ikomm, with overlapping managed services and consulting practices.

Direct peers

• Atea: Leading Nordic IT infrastructure and managed services provider serving Norwegian municipalities and enterprises with hardware, cloud, and support. Direct overlap with Ikomm's IT drift, cloud, and Microsoft 365 service lines, while also serving as a named partner.
• Knowit: Nordic digital consultancy active in Norwegian public sector transformation and AI consulting. Listed as one of five pre-qualified AI suppliers inside Ikomm's AI framework agreement, competing and partnering simultaneously.
• Netcompany: Denmark-founded Nordic IT services firm with deep public-sector and municipal government business across the Nordics. Both compete for the same municipal IT service contracts and overlap as named partners inside Ikomm's AI framework agreement.
• Evidi: Norwegian-headquartered managed IT services and Microsoft-focused partner serving SMBs and public-sector clients. Closest domestic mid-market peer in Norwegian municipal and enterprise IT operations and cloud services.
• Sopra Steria: European-headquartered IT services and consulting firm with substantial Nordic public-sector footprint. Overlaps in municipal digitalization and is also named inside Ikomm's AI framework agreement, putting the two firms in both partner and competitor positions.

Emerging players

• Basefarm (Orange Cyberdefense Norway): Norwegian and Nordic managed hosting and security services provider now part of Orange Cyberdefense. Overlaps with Ikomm's cloud and 24/7 security SPOC offerings, particularly for regulated Nordic customers.

Regional players

• KMD (Netcompany): Danish municipal IT specialist now owned by Netcompany, with deep municipal sector software and services footprint. Comparable municipal vertical focus but currently Danish-centric; relevant competitive reference for Ikomm's ambitions to deepen its Danish-Norwegian cross-border play.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ikommas/?locale=nb_NO
• LinkedInlinkedin.com/company/ikomm/?originalSubdomain=no

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ikomm