New Communities

What New Communities does

New Communities, Inc. is a Maine-based nonprofit organization founded in 1986 that operates 26 programs across southern, central, and coastal Maine serving seniors and people with disabilities. Its service portfolio comprises four divisions: (1) assisted living communities (Pinewood Terrace, Berwick Estates, Biddeford Estates, Arbor Terrace) offering residential senior care with a proprietary six-dimension 'Connections' wellness program; (2) mental health services via 10 staffed adult residential recovery homes across Auburn, Bangor, Biddeford, Bucksport, Hampden, Gardiner, Norway, and Windham; (3) intellectual disability services including 15 residential group homes, in-home support, and the Ventures Community Support day program (Community Connections, Farm & Table, Art Connections); and (4) a Professional Training Academy delivering CRMA, DSP, MHSS, Diabetes, Safety Care, and CPR certifications to 1,500+ healthcare workers annually at locations in Biddeford, Gardiner, Norway, Skowhegan, Oxford, and Hampden.

The organization employs over 400 trained direct-care professionals and operates a documented care delivery stack built on third-party clinical software including PointClickCare for resident records, Cerner Caretracker for daily care documentation, REDb for IDD reporting, and Waltz Me for pharmacy/LTC interfacing. Revenue is generated primarily through MaineCare (Medicaid) reimbursements for residential, community support, and mental health services, supplemented by private-pay assisted living rates, professional training course fees (ranging $75-$425), and tax-deductible donations. Customer acquisition is relationship-driven via referrals from Maine DHHS and OBH, with employer branding supporting talent acquisition. Ownership is independent with a community Board of Directors chaired by Stephanie Peters, and executive leadership under President & CEO Maureen Conley and CFO David Dill. The organization has no parent company, no PE/VC backing, and no public listing.

Name

New Communities

Legal name

New Communities, Inc.

Website

https://newcommunitiesinc.org

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

251–500 employees

Short description

New Communities is a Maine-based nonprofit operating 26 assisted living, mental health, and intellectual disability programs across southern, central, and coastal Maine, employing over 400 staff and training 1,500+ healthcare workers annually through MaineCare-funded services and a professional certification academy.

Ownership category

akta.pro rank

Product category

Senior and Disability Care Services

NAICS

Assisted Living Facilities for the Elderly (623312), Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGACAG)

akta.pro secondary industries

Faith-Based / Nonprofit Assisted Living Providers (HLADABAH), Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI), Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ), Caregiver Support & Education Programs (Center-Based) (HSABANAN)

Keywords

• Assisted living services
• Mental health recovery
• Intellectual disability support
• Caregiver training courses
• Nonprofit human services

Headquarters

HQ city

Westbrook

HQ country

United States

HQ region

North America

Offices15 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Healthcare Services Revenue: Reimbursement from MaineCare (Medicaid) for residential services, community support, and mental health services. Services include assisted living, intellectual disability residential and community supports, and mental health recovery homes. Clients may pay privately or through MaineCare if they meet financial and functional requirements.
2. Professional Training Fees: Fees charged for professional training courses including CRMA certification, DSP certification, Mental Health Support Specialist, diabetes certification, and Safety Care training. Courses offered both in-person and remote/hybrid formats.
3. Private Pay Assisted Living: Assisted living communities (Pinewood Terrace, Berwick Estates, Biddeford Estates, Arbor Terrace) accept private pay clients who pay daily rates for services including housing, meals, personal care, medication assistance, and activities.
4. Donations: Tax-deductible donations from individuals supporting the organization's mission to create supportive communities for seniors and people with disabilities.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

New Communities operates assisted living communities, mental health residential recovery homes, intellectual disability residential group homes, and community day programs for seniors and adults with disabilities across southern, central, and coastal Maine. The organization also runs a professional training academy delivering state-approved certifications (CRMA, DSP, MHSS, Safety Care, CPR) to over 1,500 healthcare workers annually. Services are funded through MaineCare/Medicaid reimbursement, private pay, training fees, and charitable donations.

Product overview

New Communities is a healthcare and human services organization operating as a unified suite of care services across Maine, not a platform-plus-modules technology product. The organization operates 26 programs organized into four service divisions: (1) Assisted Living Communities including Pinewood Terrace (Farmington), Berwick Estates (South Berwick), Biddeford Estates (Biddeford), and Arbor Terrace, providing residential senior care with wellness programming called Connections; (2) Mental Health Residential Recovery Homes offering 24-hour staffed group home recovery services across eight Maine locations; (3) Intellectual Disability Services encompassing 15 residential group homes and the Ventures Community Support day program featuring Community Connections, Farm & Table, and Art Connections tracks; and (4) Professional Training courses for healthcare workers including CRMA, DSP, MHSS, and Safety Care certifications. The services are funded through private pay and MaineCare.

Differentiator

Problem solved

Functional benefit

Products and services

• Assisted Living Services Residential assisted living communities providing individualized support for seniors who want to remain independent while receiving assistance with daily living activities, including personal care, medication management, dining, wellness programming, transportation, housekeeping, and 24-hour security. Services accept both private-pay and MaineCare-eligible clients across Maine.
• Pinewood Terrace Assisted Living Assisted living community in Farmington, Maine offering personalized care, the Connections wellness program, three meals daily, medication monitoring, and 24-hour security for seniors.
• Berwick Estates Assisted Living Assisted living community in South Berwick, Maine providing individualized support with daily living activities, wellness programming, and three meals daily prepared by a licensed dietitian.
• Biddeford Estates Assisted Living Assisted living community in Biddeford, Maine offering personalized care, wellness programs, medication management, and dining services for seniors.
• Arbor Terrace Assisted Living Assisted living community offering customized wellness programs, community outings, and individualized activities for residents.
• Mental Health Residential Recovery Homes Ten adult mental health residential recovery homes staffed 24 hours a day, offering group and individual rehabilitative services, medication assistance, emotional support, and community-based recovery programs for adults 18+ with mental health diagnoses across Maine locations including Auburn, Bangor, Biddeford, Bucksport, Hampden, Gardiner, Norway, and Windham.
• Residential Support for Intellectual Disabilities Group home residential services and in-home support for adults with intellectual disabilities, autism spectrum disorder, and brain injury, including 15 residential group homes in Maine locations such as Boothbay Harbor, Lewiston, Madison, and Skowhegan.
• Ventures Community Support Program Community support day program featuring creative activities organized around three tracks: Community Connections (recreational activities), Farm & Table (gardening and cooking), and Art Connections, for people with intellectual disabilities. Located at Ventures Madison (642 Main Street, Madison) and Ventures Norway (245 Main Street, Norway).
• Professional Training Courses Healthcare and human services professional training offered in-person, remotely, and hybrid at four Maine locations (Biddeford, Gardiner, Norway, Skowhegan). Courses include CRMA certification, DSP training, Mental Health Support Specialist, Diabetes Certification, Safety Care, and American Heart Association CPR/First Aid, training over 1500 people annually.

Quantifiable outcome

• Over 1500 healthcare professionals trained annually
• +1 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Guardian PharmacyminorOthers · 28 January 2021Guardian Pharmacy provided pharmacists for COVID-19 vaccination clinic at Berwick Estates. Three pharmacists administered vaccines while a New Communities RN observed for side effects.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Spurwink Services: Maine-based nonprofit providing behavioral health, IDD, and educational services across residential, community, and outpatient settings. Directly comparable multi-division human services portfolio and Maine geographic overlap.
• Catholic Charities Maine: Nonprofit human services agency operating in Maine across behavioral health, intellectual disabilities, and older adult services. Closely matches NCI's service mix and faith-affiliated nonprofit status, with overlapping referral pathways through Maine DHHS.
• Penn-Mar Human Services: Nonprofit providing residential, day, in-home, and behavioral health services to people with intellectual disabilities and mental health needs. Closely matches NCI's IDD and mental health residential model, though operating in Pennsylvania/Maryland.
• RHA Health Services: Multi-state human services nonprofit operating residential, supported living, and community programs for people with IDD and behavioral health needs. Closely comparable service portfolio, with multi-state scale that NCI lacks.

Regional players

• Maine Behavioral Healthcare: Maine-based provider of mental health and substance use services, including residential and outpatient programs. Comparable mental health division and shared MaineCare payer dynamics; primarily serves southern and central Maine.

Broad incumbents

• Sevita Health (formerly The MENTOR Network): National platform serving individuals with intellectual and developmental disabilities, behavioral health, and aging populations through residential, day, and in-home programs. Comparable IDD and community-support service model, with significantly greater scale and multi-state reach.
• BrightSpring Health Services: Diversified home and community-based services platform spanning IDD, behavioral health, pharmacy, and home health. Directly comparable IDD residential and community-based service lines, with proprietary technology and pharmacy infrastructure.
• BAYADA Home Health Care: National nonprofit home health and personal care services provider serving seniors, adults, and children with disabilities. Comparable in-home support and personal care service lines, with much broader geographic footprint.
• Atria Senior Living: National assisted living operator with 200+ communities across the U.S. and Canada. Overlaps with NCI's Pinewood Terrace, Berwick Estates, Biddeford Estates, and Arbor Terrace; significantly larger scale but for-profit and consumer-pay focused.
• Sunrise Senior Living: Established national assisted living provider operating communities across the U.S., Canada, and U.K. Overlaps with NCI's assisted living division; predominantly private-pay model with deeper wellness programming resources.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/newcommunitiesinc
• LinkedInlinkedin.com/company/new-comms-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Communities