VISITS
VISITS is an Australian managed service provider founded in 1999 delivering TechVantage managed IT services, cybersecurity, Azure cloud, Modern Workplace, and Microsoft Copilot/AI solutions to mid-market and enterprise clients across Australia from offices in Melbourne, Sydney, Perth, and Brisbane.
- Company typePrivate
- Founded1999
- HeadquartersMelbourne, Australia
- Headcount101–250
- GTM typeB2B
- OfferingServices
What VISITS does
VISITS Pty Ltd is an Australian managed service provider founded in 1999 in Victoria and headquartered in South Melbourne, operating across four Australian capital cities (Melbourne, Sydney, Perth, Brisbane). The firm originated as "Victorian In-School Information Technology Services" serving the education sector before launching a Corporate Division in 2001 to serve mid-market and enterprise businesses; today its revenue base spans financial services, professional services, architecture/engineering/construction (AEC), not-for-profit, education, manufacturing, and government clients.
The core product is TechVantage Managed Services, a bundled subscription that combines AI, cyber, and technology roadmaps with staff training, technology optimization, and seamless onboarding under a single predictable monthly fee. The portfolio layers on CyberGuard (bundled endpoint, anti-phishing, training), Cyber Planning and Response (Essential 8 / CIS v8 / ISO 27001 frameworks), Azure cloud migration and management, Modern Workplace (Teams, Intune, Windows Autopilot), Microsoft Copilot and AI deployment, Teams Phone System telephony with AI conversational bots, Networks and Connectivity, and a Projects and Consulting arm for one-off technology implementations. Underlying architecture is built tightly on the Microsoft stack (Azure, M365, Teams, Intune, Entra ID, Purview, Defender, Power BI) with adjacent security vendors (Sophos, KnowBe4, Datto, Check Point, Avanan) integrated into the security stack. ISO 27001 certification and Microsoft Partner status anchor credibility.
VISITS monetizes primarily through recurring managed-services subscriptions, supplemented by project-based consulting revenue, hardware and software resale (including the VISITS Online Store at store.visits.com.au), and Microsoft licensing optimization under the NCE program. Go-to-market is sales-led and enterprise field-sales oriented: direct outreach via phone (1300 300 979), website contact forms, free 90-minute consultations, dedicated account managers and lead engineers per client, quarterly business reviews, and thought-leadership content (blog, webinars, in-person seminars, eBooks). The company is privately held and founder-led by CEO Adam Feldman, with no disclosed external investors.
VISITS firmographics
Firmographics- Name
- VISITS
- Legal name
- VISITS Pty Ltd
- Website
- https://visits.com.au
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- VISITS is an Australian managed service provider founded in 1999 delivering TechVantage managed IT services, cybersecurity, Azure cloud, Modern Workplace, and Microsoft Copilot/AI solutions to mid-market and enterprise clients across Australia from offices in Melbourne, Sydney, Perth, and Brisbane.
- Ownership category
- akta.pro rank
Where VISITS is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices4 records
Markets served
VISITS business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed IT Services (TechVantage): Recurring monthly subscription covering strategy, support, cyber security, and training. Provides predictable revenue with high client retention over 25+ year history.
- Hardware and Software Sales: One-time product sales through VISITS Online Store and as part of managed services engagements. Includes computers, monitors, peripherals, networking equipment, printers, and software licenses.
- Projects and Consulting: Project-based revenue from technology implementations including cloud migrations, Azure deployments, Modern Workplace transformations, office relocations, and security hardening engagements.
- Microsoft Licensing: Revenue from Microsoft licensing assistance, optimization, and NCE program management for M365, Azure, Copilot, and related Microsoft products.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | TechVantage Managed Services - single inclusive tier |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels8 records
VISITS product offering
Product offeringCore offering
VISITS is a managed service provider that delivers TechVantage Managed Services - a unified subscription covering IT strategy, staff training, cyber security and day-to-day technology management - alongside specialized services in cyber security (CyberGuard, Cyber Planning and Response), Azure cloud migration and management, Modern Workplace, Microsoft Copilot/AI, Teams telephony, networking, project consulting and Microsoft licensing.
Product overview
VISITS is an Australian managed service provider (MSP) offering TechVantage Managed Services as its core unified product - a comprehensive IT management subscription encompassing strategy, staff training, technology optimization, and onboarding. The portfolio includes specialized cybersecurity services (CyberGuard, Cyber Planning and Response), Azure cloud solutions, Modern Workplace implementations, Microsoft Copilot/AI services, Teams Phone System, Networks and Connectivity, Projects and Consulting, Microsoft NCE Licensing, and Hardware/Software procurement. Supporting offerings include the Hubl customer portal, VISITS Online Store, 90-minute free consultations, staff training, business growth strategy, and cybersecurity ebooks. The company operates across multiple industry verticals including Finance, Professional Services, AEC, and Not-for-Profit sectors.
Differentiator
Problem solved
Functional benefit
Products and services
- TechVantage Managed Services Comprehensive managed IT subscription combining technology strategy and roadmaps, staff training, cyber security, optimisation and onboarding for Australian mid-market and enterprise clients, delivered under one predictable monthly fee.
- CyberGuard Cybersecurity Bundle All-in-one bundled cybersecurity solution for Australian businesses combining endpoint protection, spam filtering, anti-phishing, security awareness training and managed security operations by VISITS.
- Cyber Planning and Response End-to-end cyber protection services using CIS v8 and Essential 8 frameworks, covering risk identification, protection, detection, response and recovery for Australian organisations.
- Azure Cloud Solutions Microsoft Azure migration, management and optimisation services for Australian organisations, including Azure Virtual Desktop deployments, Azure cloud management, security, Power BI analytics and Microsoft Purview data governance.
- Modern Workplace Hybrid work solutions for Australian businesses including meeting room technology, Microsoft Teams collaboration, Windows Autopilot deployment and Microsoft Intune endpoint management.
- Microsoft Copilot and AI Services AI strategy, advisory and implementation services for Microsoft Copilot and broader AI adoption, including demonstrations, trials, and responsible AI rollout for Australian organisations.
- Teams Phone System and Telephony Unified communications solution integrating voice calling within Microsoft Teams, supporting hybrid work, video conferencing, AI conversational bots and complementary telephony options like UC Xpress.
- Projects and Consulting Project-based technology delivery for Australian organisations including Azure Virtual Desktop, Modern Workplace, cloud migrations, Microsoft Teams deployments and office relocations.
- Networks and Connectivity Managed network and connectivity services including NBN, Fibre, 4G/5G and SD-WAN internet, office networks and facility-scale network design for Australian organisations.
- Microsoft NCE Licensing Services Microsoft licensing advisory and optimisation services covering NCE programs, software selection, license reviews, discount negotiation and cost savings for Australian organisations.
- Hardware and Software Procurement Procurement and supply of technology hardware and software from Dell, HP, Lenovo, Microsoft and other vendors, including computers, monitors, peripherals, networking equipment, printers and software licenses.
Quantifiable outcome
- 99% average post-ticket customer satisfaction score
- +4 more outcomes
Companies that use VISITS
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles5 records
VISITS technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability9 records
Feature3 records
VISITS partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- MicrosoftcorePremier Microsoft partner specializing in Azure cloud, Microsoft 365, Teams, Copilot, Intune, and related Microsoft technologies. VISITS offers Azure migrations, M365 implementations, Copilot deployments, and Microsoft licensing optimization. Team includes certified Azure specialists.
- Dell EMCcoreTechnology partner for Dell hardware including workstations, servers, storage, and displays. VISITS is a leading supplier of Dell products.
- DattocoreBackup and disaster recovery partner providing cloud-to-cloud backup solutions integrated into VISITS managed services.
- SophoscoreCybersecurity partner providing next-gen firewall, endpoint protection, and managed threat response. Part of VISITS security stack.
- KnowBe4coreSecurity awareness training partner powering VISITS cyber security training with ongoing high-quality content. Used in CyberGuard bundled solution.
- Check PointcoreCybersecurity partner providing firewall and threat prevention solutions integrated into VISITS security offerings.
- CrayonminorMicrosoft licensing specialist and reseller partner assisting VISITS with Microsoft licensing optimization and NCE program management.
- HPcoreHardware partner for HP computers, printers, and peripherals. VISITS scopes, supplies, installs, and manages HP equipment.
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
VISITS competitors and assessment
Company assessmentDirect peers
- Brennan IT: One of Australia's largest MSPs offering managed IT, cloud, and security services to mid-market and enterprise clients. Highly comparable to VISITS in target customer (Australian mid-market), Microsoft-centric service portfolio, and recurring-fee managed services model.
- Atturra: Australian listed IT services and managed services provider with a comparable mid-market focus and Microsoft ecosystem specialisation. Overlaps with VISITS in managed services, cloud, and security offerings to Australian enterprises.
- MOQ Limited: Australian IT services company providing managed services, cloud, and infrastructure to mid-market clients. Comparable to VISITS in customer segment, managed services motion, and Microsoft/Azure technology stack.
- Outcomes Business Systems: Australian managed services and IT solutions provider serving mid-market and enterprise clients with cloud, security, and Microsoft-centric offerings. Closely comparable in service portfolio and target customer to VISITS.
- The Citadel Group: Australian technology services and solutions company providing managed services and software to regulated industries (health, government, defence). Comparable to VISITS in vertical specialisation and Australia-only footprint.
- Insyston IT: Australian managed services provider focused on Microsoft cloud, security, and modern workplace solutions for mid-market clients. Comparable to VISITS in technology stack, customer segment, and managed services motion.
Broad incumbents
- Datacom: Large Australia/NZ IT services and MSP with broad capabilities across cloud, managed services, security, and consulting. Competes with VISITS for Australian mid-market managed services contracts but at materially greater scale and geographic reach.
- DXC Technology: Global IT services giant with a substantial Australian footprint providing managed services, cloud, security, and workplace solutions. Competes with VISITS for large enterprise managed services contracts in Australia but at vastly greater scale.
- Fujitsu Australia: Major global IT services provider with a strong Australian presence offering managed services, cloud, and security. Overlaps with VISITS on Microsoft-based managed services but targets larger enterprise and government clients.
- Konica Minolta Australia: Australian arm of a global IT services and document management company with a managed services and workplace technology portfolio. Adjacent peer offering managed IT and cloud services to Australian mid-market and enterprise clients.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
VISITS social profiles
Digital presenceVISITS compliance and trust
Trust signalCompliance1 record
VISITS financial estimates
Financial estimateRevenue estimate
Valuation estimate
VISITS leadership team
Management profileNumber of profiles
Profiles9 records
VISITS funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
VISITS M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about VISITS
What does VISITS do?
VISITS is a managed service provider that delivers TechVantage Managed Services - a unified subscription covering IT strategy, staff training, cyber security and day-to-day technology management - alongside specialized services in cyber security (CyberGuard, Cyber Planning and Response), Azure cloud migration and management, Modern Workplace, Microsoft Copilot/AI, Teams telephony, networking, project consulting and Microsoft licensing.
Is VISITS a public or private company?
VISITS is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was VISITS founded?
VISITS was founded in 1999. It employs 101 to 250 people.
Where is VISITS based?
VISITS is headquartered in Melbourne, Australia, in the Oceania region.
How does VISITS make money?
Four revenue lines are on record. Managed IT Services (TechVantage) is the primary driver. The others are hardware and Software Sales, projects and Consulting and microsoft Licensing.
Who are VISITS's main competitors?
Direct peers on record are Brennan IT, Atturra, MOQ Limited, Outcomes Business Systems, The Citadel Group and Insyston IT. Broad incumbents are Datacom, DXC Technology, Fujitsu Australia and Konica Minolta Australia.
Does VISITS have an API?
No public API is recorded for VISITS.