Quest Payment Systems
- Company typePrivate
- Founded1991
- HeadquartersHawthorn, Australia
- Headcount51–100
- GTM typeB2B
- OfferingHardware or Manufacturing
Quest Payment Systems firmographics
Firmographics- Name
- Quest Payment Systems
- Legal name
- Quest Payment Systems Pty Ltd
- Website
- https://questpaymentsystems.com
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Quest Payment Systems industry classification
Industry- Product category
- Payment Terminal Hardware and EFTPOS Software
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)
- SIC
- Services-Prepackaged Software (7372), Wholesale-Computers & Peripheral Equipment & Software (5045)
- akta.pro primary industry
- POS, SoftPOS & In-Person Acceptance Infrastructure (FSAGABAO)
- akta.pro secondary industries
- Payment Gateways & Orchestration (BPAMAFAA), Merchant Payment Gateways (API/Hosted Checkout) (FSAMACAA)
Keywords
Where Quest Payment Systems is headquartered
LocationHeadquarters
- HQ city
- Hawthorn
- HQ country
- Australia
- HQ region
- Oceania
Offices2 records
Markets served
Quest Payment Systems business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Supply Chain, Technology or R&D, Operations, Infrastructure, Personnel, Marketing or Sales
Revenue model
- Hardware Sales: Sale of payment terminal hardware including QT850, QT720, MT330, AP3, UT430, and other payment devices. Customers can purchase equipment outright.
- Equipment Rental: Rental program allowing merchants to rent EFTPOS solutions instead of purchasing. Rental payments can be up to 100% tax deductible. Includes all terminal hardware, software, ongoing support and maintenance for the entire rental term.
- Software Solutions: Cloud EFTPOS and Integrated EFTPOS software solutions for payment acceptance.
- Transaction Hosting Services: Managed transaction processing and server hosting services including 24-hour server monitoring, OS and transaction processing software management, database maintenance, scheduled rebooting, and hardware/software issue management with third-party vendors.
- Professional Services: Consulting services for payment projects including scope and systems analysis, specifications preparation, systems testing, systems accreditation and certification, user documentation, installation and training support, and total project management.
- Gift Card Solutions: Gift card platform solutions including Redeem gift card functionality.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Equipment rental with inclusive support and maintenance |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Quest Payment Systems product offering
Product offeringCore offering
Quest Payment Systems designs, manufactures, and supports payment terminals and integrated EFTPOS software that connect merchants' point-of-sale systems to acquiring banks for card and alternative payment acceptance. Its offering spans hardware (Android smart terminals, countertop PINpads, mobile mPOS, contactless readers, unattended terminals), software (Cloud EFTPOS, Integrated EFTPOS middleware, Tap-on-Phone), communications gateways, gift card and donation platforms, plus transaction hosting and professional services.
Product overview
Quest Payment Systems is Australia's only independent full-service payment solution supplier, offering a comprehensive portfolio of locally designed and manufactured payment terminal hardware and integrated software solutions. The product portfolio includes Android smart terminals (QT850 with built-in camera for QR code scanning), countertop PINpads (QT720), mobile mPOS (MT330), contactless readers (AP3), and unattended terminals (UT430) for self-service environments. Software solutions encompass Cloud EFTPOS for centralized terminal management, Integrated EFTPOS middleware connecting terminals to POS systems, Tap on Phone for smartphone-based payments, IP gateway solutions (QNET Financial, Communicate IP), and gift card redemption platforms. Alternative payment integrations include Alipay and Zip Pay. Specialized donation solutions (Donation Point Tap, Donation Point Go, Collection Plate) serve the charity sector. Quest provides end-to-end services including consulting, transaction hosting, and bespoke hardware/software development.
Differentiator
Problem solved
Functional benefit
Brands
- AirPay: Mobile EFTPOS solution
- Donation Point Tap
- Donation Point Go
- Cloud EFTPOS
- EFTPOS Plus
- QNET Financial
- QuestFastFuel
Products and services
- QT850 Smart Payment Terminal Android-based smart payment terminal with built-in HD camera for QR code scanning, dual-band WiFi, 4G WAN and electronic SIM support, designed for merchants that need to accept cards, mobile wallets, and alternative payment methods.
- QT720 Countertop Integrated EFTPOS PINpad Countertop EFTPOS PINpad designed for retail environments, connecting directly to POS systems for electronic transaction processing and reducing operator keying errors.
- MT330 Mobile EFTPOS (mPOS) Mobile payment terminal solution that enables merchants to accept card payments away from a fixed counter, for delivery, field service, and on-the-go operations.
- AP3 Contactless Reader Compact contactless payment reader for accepting NFC-based card payments and mobile wallets at the point of sale.
- UT430 Unattended EFTPOS PINpad Payment terminal designed for unattended and self-service environments such as vending machines, kiosks, and ticketing systems.
- OPT (QuestFastFuel) Self-Service Payments Self-service payment terminal solution purpose-built for petroleum and fuel retail forecourt environments.
- Cloud EFTPOS Cloud-based payment acceptance platform that centralizes card payment infrastructure, simplifies web-based reporting, and enables IP-based terminal installation with improved security and authentication.
- Integrated EFTPOS (EFTPOS Plus) Middleware software that connects EFTPOS PINpads directly to POS systems, passing transaction details electronically to the PINpad to remove operator keying errors.
- Tap on Phone Software-based payment acceptance solution that lets merchants accept contactless card payments using their Android smartphone, eliminating the need for additional hardware.
- QNET Financial (IP EFTPOS Communications) IP-based communications gateway for EFTPOS transactions that connects payment terminals to financial institutions over broadband IP networks.
- Communicate IP Gateway Transaction routing and communications gateway that manages IP-based connectivity between EFTPOS terminals and acquirers.
- Redeem Gift Card Solution Gift card issuance and redemption platform that lets merchants offer and process gift card transactions through the Quest terminal estate.
- Donation Point Tap Contactless donation terminal solution that enables charities and non-profit organizations to accept tap-based donations at venues and events.
- Donation Point Go Mobile donation solution that lets charity collectors take digital donations in the field using a portable device.
- Collection Plate Traditional donation collection solution designed for churches and charitable organizations that want to digitize plate-based giving.
- Transaction Hosting Services Managed transaction processing and server hosting services including 24-hour server monitoring, OS and transaction software management, database maintenance, scheduled rebooting, and hardware/software issue management.
- Professional Services for Payment Projects Consulting services covering scope and systems analysis, specifications preparation, systems testing, accreditation and certification, user documentation, installation and training support, and total project management for payment initiatives.
Quantifiable outcome
- Over 80,000 installations delivered
Companies that use Quest Payment Systems
Customer profileSegments6 records
Ideal customer profiles6 records
Quest Payment Systems technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature5 records
Quest Payment Systems partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- NAB (National Australia Bank)coreQuest partnered with NAB and Visa to launch a trial allowing merchants to accept card payments using their Android smartphone. NAB provided the banking infrastructure for Quest's Tap-on-Phone solution, enabling small businesses to accept contactless payments using their existing mobile device without additional terminal hardware.
- VisacoreQuest worked closely with Visa to ensure their software-based Tap-on-Phone solution maintained the inherent security present in a physical terminal. Visa certification was a key component of the partnership enabling contactless payment acceptance on mobile devices.
- WestpaccoreQuest collaborated with Westpac to launch Tap to Pay on iPhone through the EFTPOS Air iOS app. This partnership enables businesses to accept contactless payments using only an iPhone and the app with no additional hardware required.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Quest Payment Systems competitors and assessment
Company assessmentBroad incumbents
- Stripe Terminal: Global payment platform offering in-person card acceptance hardware and software (including Tap to Pay). Operates in Australia via Westpac and competes directly in integrated payment acceptance.
- Verifone: Global payment terminal manufacturer and integrated payments provider. Competes with Quest's hardware portfolio across retail, hospitality, and unattended segments.
- Square (Block): Global integrated payments provider with hardware (Square Reader, Square Terminal) and software bundles. Competes in the same SMB and retail payment acceptance category with broader software ecosystem.
Direct peers
- Tyro Payments: Australia-headquartered EFTPOS and integrated payment provider serving SMB merchants. Direct competitor across integrated POS payments and serves an overlapping retail and hospitality customer base in Australia.
- Zeller: Australian-founded payments and EFTPOS competitor offering integrated POS terminals and merchant banking services. Competes head-to-head with Quest across SMB payments in Australia.
Emerging players
- PAX Technology: Leading Asian payment terminal manufacturer expanding globally with Android smart terminals. Directly comparable to Quest's QT850 line in functionality and price point.
- SumUp: European-headquartered mobile card reader and integrated payment provider. Active in Australia, competing in mPOS and SMB payment acceptance segments.
- Zettle (PayPal): PayPal-owned mobile payment terminal provider offering integrated POS solutions. Competes in the SMB and micro-merchant card acceptance space.
Others
- Ingenico (Worldline): Major global EFTPOS terminal vendor serving banks and merchants worldwide. Competes with Quest in payment acceptance hardware and integrated software stacks.
Regional players
- Smartpay: New Zealand-headquartered EFTPOS terminal provider with Australian operations. Direct regional peer across hardware and integrated EFTPOS in ANZ markets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Quest Payment Systems social profiles
Digital presenceQuest Payment Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Quest Payment Systems leadership team
Management profileNumber of profiles
Profiles5 records
Quest Payment Systems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Quest Payment Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Quest Payment Systems
What does Quest Payment Systems do?
Quest Payment Systems designs, manufactures, and supports payment terminals and integrated EFTPOS software that connect merchants' point-of-sale systems to acquiring banks for card and alternative payment acceptance. Its offering spans hardware (Android smart terminals, countertop PINpads, mobile mPOS, contactless readers, unattended terminals), software (Cloud EFTPOS, Integrated EFTPOS middleware, Tap-on-Phone), communications gateways, gift card and donation platforms, plus transaction hosting and professional services.
Is Quest Payment Systems a public or private company?
Quest Payment Systems is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Quest Payment Systems founded?
Quest Payment Systems was founded in 1991. It employs 51 to 100 people.
Where is Quest Payment Systems based?
Quest Payment Systems is headquartered in Hawthorn, Australia, in the Oceania region.
How does Quest Payment Systems make money?
Six revenue lines are on record. Hardware Sales are the primary driver. The others are equipment Rental, software Solutions, transaction Hosting Services, professional Services and gift Card Solutions.
Who are Quest Payment Systems's main competitors?
Broad incumbents on record are Stripe Terminal, Verifone and Square (Block). Direct peers are Tyro Payments and Zeller. Emerging players are PAX Technology, SumUp and Zettle (PayPal). Ingenico (Worldline) is listed as an others. Smartpay is listed as a regional player.
Does Quest Payment Systems have an API?
No public API is recorded for Quest Payment Systems.
What industry is Quest Payment Systems in?
Quest Payment Systems's product category is Payment Terminal Hardware and EFTPOS Software. Its primary akta.pro industry code is FSAGABAO, POS, SoftPOS & In-Person Acceptance Infrastructure, with a secondary code of BPAMAFAA, Payment Gateways & Orchestration. Its NAICS code is 522320 and its SIC code is 7372.