NiCE IT Management Solutions
NiCE IT Management Solutions develops pre-built Management Packs that extend Microsoft System Center Operations Manager (SCOM) to monitor databases, virtualization, Microsoft 365, and enterprise platforms for IT operations teams in hybrid enterprise environments.
- Company typePrivate
- Founded1991
- HeadquartersLeonberg, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What NiCE IT Management Solutions does
NiCE IT Management Solutions GmbH is a privately held German software company founded in 1991 and headquartered in Leonberg, Germany, with a wholly-owned US subsidiary in Pleasant Hill, California. The company specializes in developing pre-built Management Packs that extend Microsoft System Center Operations Manager (SCOM) and Microsoft Azure monitoring capabilities to non-Microsoft and hybrid enterprise platforms. Its portfolio includes 20+ off-the-shelf management packs covering databases (Oracle, DB2, MariaDB, MongoDB), virtualization (VMware vSphere), Microsoft 365 workloads (Teams, Exchange, SharePoint, OneDrive, Entra Connect), storage (NetApp ONTAP), operating systems (AIX, Linux on Power, zLinux), IBM infrastructure (HMC VIOS, PowerHA), collaboration (Domino), networking (Citrix ADC/VAD), and backup (Veritas).
The company's technology is built around management packs that integrate into SCOM's native framework to provide automatic discovery, health models, performance counters, alerting rules, and dashboards for each supported platform. NiCE generates revenue through perpetual and subscription licensing of management packs, mandatory annual support and maintenance contracts, and professional services including SCOM consulting, custom management pack development, health assessments, and role-based training. Its go-to-market combines direct enterprise sales with a channel partner (Kelverion) for North American distribution, supported by content-driven marketing (whitepapers, webinars, use-case papers, and a bi-monthly newsletter). NiCE serves enterprise and mid-market IT organizations running complex hybrid environments where Microsoft SCOM is the operational monitoring backbone, with particular strength in customers maintaining diverse, non-Microsoft infrastructure alongside their Microsoft stack.
In 2026, NiCE has executed a strategic shift toward ecosystem expansion, most notably through a partnership with TazamaTech Software to integrate its monitoring outputs with an AIOps Navigator platform for anomaly detection, predictive analytics, and automated remediation, positioning the company to remain relevant as enterprise IT operations increasingly adopt AI-driven observability.
NiCE IT Management Solutions firmographics
Firmographics- Name
- NiCE IT Management Solutions
- Legal name
- NiCE IT Management Solutions GmbH
- Website
- https://nice.de
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- NiCE IT Management Solutions develops pre-built Management Packs that extend Microsoft System Center Operations Manager (SCOM) to monitor databases, virtualization, Microsoft 365, and enterprise platforms for IT operations teams in hybrid enterprise environments.
- Ownership category
- akta.pro rank
NiCE IT Management Solutions industry classification
Industry- Product category
- IT Infrastructure Monitoring Software
- NAICS
- Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)
- akta.pro primary industry
- IT Incident, Problem & Change Management Platforms (HDAEALAI)
- akta.pro secondary industries
- ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC), Enterprise Applications User/Admin Training (ERP/CRM/ITSM platforms) (BPAEANAK)
Keywords
Where NiCE IT Management Solutions is headquartered
LocationHeadquarters
- HQ city
- Leonberg
- HQ country
- Germany
- HQ region
- Europe
Offices2 records
Markets served
NiCE IT Management Solutions business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Management Pack Licensing: NiCE Management Packs are licensed software products that extend Microsoft SCOM monitoring capabilities. Customers purchase licenses for specific management packs (e.g., Oracle, VMware, DB2, M365). Software is delivered as perpetual licenses or subscription-based licenses with included support.
- Support and Maintenance Services: Annual support and subscription services providing software updates (minor and major releases), patch delivery, and technical support via email or web portal. 9x5 support covers Monday through Friday business hours. Customers may purchase additional support levels.
- Professional Services: NiCE provides consulting, implementation, customization, and operational services including SCOM consulting, SCOM health assessments, SCOM training, and customized monitoring development.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Annual | Enterprise perpetual or subscription licensing for management packs |
| Subscription | Pay-as-you-go | Microsoft SCOM Training with 10% discount |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels9 records
NiCE IT Management Solutions product offering
Product offeringCore offering
NiCE IT Management Solutions develops and sells pre-built Management Packs that extend Microsoft System Center Operations Manager (SCOM) and Microsoft Azure to discover, monitor, alert, correlate, report, and troubleshoot IT infrastructure events across databases (Oracle, DB2, MongoDB, MariaDB), virtualization (VMware vSphere), Microsoft 365 workloads, storage (NetApp ONTAP), operating systems (AIX, Linux, zLinux), and IBM platforms. The company also provides professional services including SCOM consulting, health assessments, training, and custom monitoring development.
Product overview
NiCE IT Management Solutions provides an extensive portfolio of Management Packs that extend Microsoft System Center Operations Manager (SCOM) to monitor hybrid and multi-platform enterprise environments. The core offering consists of 20+ standard Management Packs covering databases (Oracle, DB2, MariaDB, MongoDB), virtualization (VMware vSphere), Microsoft 365 workloads via the Active 365 Management Pack (Teams, Exchange, SharePoint, OneDrive, Entra Connect), storage (NetApp ONTAP), operating systems (AIX, Linux on IBM Power, zLinux), IBM infrastructure (HMC VIOS, PowerHA), collaboration (Domino), networking (Citrix ADC, VAD & Cloud DaaS), and backup (Veritas). The portfolio also includes two free community Management Packs (URL and Log File Management Packs, developed with partner TazamaTech) for enhanced monitoring. Services include Microsoft SCOM consulting, SCOM training, health assessments, and custom management pack development. All products integrate as extensions within the SCOM framework, enabling unified alerting, health modeling, and reporting across hybrid infrastructures.
Differentiator
Problem solved
Functional benefit
Products and services
- NiCE Management Packs Portfolio A portfolio of 20+ pre-built Management Packs that extend Microsoft SCOM to monitor databases (Oracle, DB2, MariaDB, MongoDB), virtualization (VMware vSphere), Microsoft 365, storage (NetApp ONTAP), operating systems (AIX, Linux, zLinux), and IBM platforms for enterprise IT operations teams.
- NiCE Active 365 Management Pack Comprehensive Microsoft 365 monitoring pack that monitors Teams, Exchange, SharePoint, OneDrive, and Entra Connect identity sync health within SCOM, enabling unified alerting and health modeling across cloud productivity and identity services for enterprise IT teams.
- NiCE VMware vSphere Management Pack VMware vSphere monitoring solution for Microsoft SCOM that tracks hosts, clusters, virtual machines, and critical resource metrics, providing enterprise-grade performance and comprehensive monitoring capabilities for virtualized environments.
- NiCE Oracle Management Pack Extended Oracle database monitoring for Microsoft SCOM, enabling automated discovery of database instances and clusters, predefined alerts for critical thresholds, and health models reflecting true operational impact.
- NiCE DB2 Management Pack IBM Db2 database monitoring pack for Microsoft SCOM that provides automated discovery, performance monitoring, health modeling, and alerting for Db2 environments in hybrid infrastructures.
- NiCE NetApp ONTAP Management Pack NetApp ONTAP storage monitoring solution for Microsoft SCOM that delivers visibility into storage health, performance metrics, and capacity data for enterprise storage environments.
- NiCE MongoDB Management Pack MongoDB NoSQL database monitoring for Microsoft SCOM enabling visibility into database health, performance counters, and operational metrics for MongoDB deployments.
- NiCE MariaDB Management Pack MariaDB database monitoring solution for Microsoft SCOM that provides health monitoring, performance tracking, and alerting for MariaDB database environments.
- NiCE AIX Management Pack IBM AIX operating system monitoring for Microsoft SCOM that delivers performance monitoring, health modeling, and alerting for AIX workloads in enterprise environments.
- NiCE Linux Power Management Pack Linux on IBM Power monitoring solution for Microsoft SCOM that provides visibility into Linux workloads running on Power Systems hardware.
- NiCE zLinux Management Pack IBM z/Linux monitoring for Microsoft SCOM providing performance monitoring and health visibility for mainframe Linux environments.
- NiCE HMC VIOS Management Pack IBM Hardware Management Console and Virtual I/O Server monitoring for Microsoft SCOM that provides visibility into IBM Power Systems infrastructure management.
- NiCE PowerHA Management Pack IBM PowerHA SystemMirror monitoring for Microsoft SCOM enabling high-availability cluster monitoring and alerting for IBM Power environments.
- NiCE Domino Management Pack HCL Domino (formerly IBM Lotus Domino) monitoring solution for Microsoft SCOM that provides visibility into Domino server health, mail, and collaboration services.
- NiCE Citrix ADC Management Pack Citrix Application Delivery Controller (ADC) monitoring for Microsoft SCOM providing performance visibility and health monitoring for Citrix ADC deployments.
- NiCE Citrix VAD & Cloud DaaS Management Pack Citrix Virtual Apps and Desktops (VAD) and Cloud DaaS monitoring for Microsoft SCOM enabling visibility into virtual desktop and cloud delivery infrastructure.
- NiCE Veritas Management Pack Veritas backup and storage management monitoring for Microsoft SCOM that provides visibility into Veritas enterprise backup and data protection environments.
- NiCE Log File Management Pack Free community management pack for log analytics in Microsoft SCOM, featuring multi-line monitoring, log correlation, repeated event detection, 100+ built-in authoring wizards, and support for both SCOM and Azure environments.
- NiCE URL Management Pack Free community management pack developed with partner TazamaTech Software that delivers advanced web endpoint monitoring, enabling organizations to detect issues, risks, and unauthorized changes across critical URLs in real time.
- NiCE SCOM Consulting Services Professional consulting services for Microsoft SCOM environments including deployment, configuration, optimization, and custom management pack development for enterprise IT teams.
- NiCE SCOM Training Microsoft SCOM training programs designed to help organizations maximize SCOM efficiency, reduce operational overhead, and maintain full visibility across IT infrastructure, with role-based tracks for Operators, Admins, and Architects.
- NiCE SCOM Health Assessments Assessment services that evaluate Microsoft SCOM deployment health, configuration efficiency, and monitoring coverage to identify optimization opportunities for enterprise customers.
- NiCE Custom Monitoring Services Custom management pack development services for proprietary applications, legacy systems, or specialized workflows that require tailored monitoring logic beyond standard management pack coverage.
- Microsoft System Center Orchestrator Extensions (SCORCH) Orchestrator extensions and add-ons for Microsoft System Center Orchestrator (SCORCH) that enable automation workflows and integration with SCOM monitoring.
Quantifiable outcome
- Reduced alert noise and improved Mean Time to Resolution (MTTR) through intelligent health models that reflect real operational impact
- +2 more outcomes
Companies that use NiCE IT Management Solutions
Customer profileSegments3 records
Ideal customer profiles3 records
NiCE IT Management Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability4 records
Feature4 records
NiCE IT Management Solutions partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and flagship.
- TazamaTech SoftwarecoreTazamaTech developed the URL Management Pack 1.00 in partnership with NiCE. This free community management pack delivers advanced monitoring of web endpoints, enabling organizations to detect issues, risks, and unauthorized changes across critical URLs in real time. TazamaTech also collaborated on the NiCE Log File Management Pack 2.1 release, reinforcing shared commitment to delivering powerful, accessible, and cost-effective monitoring solutions to the community.
- TazamaTech SoftwareflagshipStrategic partnership to advance modern IT Operations by combining NiCE's advanced monitoring expertise and management pack capabilities with TazamaTech's AIOps Navigator platform. The integration delivers a unified approach that extends existing IT operations environments, connects data silos, and enables intelligent, business-driven decision-making. Together, the companies enable organizations to consolidate operational data, detect patterns in real time, and trigger automated incident responses, resulting in reduced MTTR, lower operational overhead, and improved availability.
- KelverioncoreKelverion serves as the official distributor of NiCE Management Packs across North America as of January 2026. The collaboration builds on more than two years of joint efforts supporting Microsoft System Center environments with advanced monitoring and automation solutions. The partnership helps organizations streamline IT operations, improve system monitoring, and leverage automation to maximize efficiency in both legacy System Center versions and SCOM 2025.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
NiCE IT Management Solutions competitors and assessment
Company assessmentDirect peers
- Kelverion: Kelverion develops and distributes SCOM management packs, runbooks, and automation for Microsoft System Center - directly comparable to NiCE's core product portfolio. The two companies have a longstanding collaboration, formalized in January 2026 when Kelverion became NiCE's official North American distributor.
- Squared Up: Squared Up builds dashboard, visualization, and analytics software purpose-built for Microsoft SCOM, addressing the same enterprise IT operations buyer that NiCE targets with its Management Packs. Both companies focus on extending SCOM's value through complementary tooling rather than competing core platforms.
- Silect Software: Silect Software (MP Author, MP Studio) provides SCOM management pack authoring and lifecycle tools used by SCOM administrators - directly comparable to NiCE's custom Management Pack development and broader SCOM tooling portfolio.
- Savision (now part of Cisco): Savision historically built live maps, dashboards, and monitoring extensions for Microsoft SCOM and was acquired by Cisco. It represents a direct peer in SCOM ecosystem tooling that ultimately reached exit via acquisition of a much larger incumbent.
Broad incumbents
- SolarWinds: SolarWinds offers a broad IT monitoring, observability, and management portfolio that overlaps with NiCE's value proposition for enterprise IT operations teams. It does not specialize in SCOM extensions but competes for the same monitoring budget at a much larger scale.
- ManageEngine (Zoho): ManageEngine provides a broad suite of IT management software including monitoring, ITSM, and operations tools. Its Applications Manager product overlaps with NiCE's enterprise IT monitoring coverage but targets a much wider customer base across multiple platform ecosystems.
- Microsoft (System Center / Azure Monitor): Microsoft owns the underlying SCOM platform that NiCE extends and is also steering customers toward Azure Monitor as a cloud-native replacement. It is the foundational incumbent - both enabling partner and existential platform risk.
- Datadog: Datadog is a leading cloud-native observability and monitoring platform that increasingly competes for the same enterprise IT operations budgets NiCE serves via SCOM. It represents the modern observability alternative that NiCE's installed base may migrate toward over time.
Emerging players
- ScienceLogic: ScienceLogic offers an IT infrastructure monitoring and AIOps platform that increasingly overlaps with hybrid enterprise monitoring use cases NiCE addresses via SCOM. It is a relevant emerging competitor as enterprises modernize legacy monitoring.
Others
- BigPanda: BigPanda is an AIOps and event correlation platform that integrates with monitoring sources (including SCOM-adjacent tooling) to deliver noise reduction and automated incident response - complementary to NiCE's TazamaTech partnership trajectory and adjacent in the modern IT operations stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
NiCE IT Management Solutions social profiles
Digital presenceNiCE IT Management Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
NiCE IT Management Solutions leadership team
Management profileNumber of profiles
Profiles3 records
NiCE IT Management Solutions subsidiaries and ownership
Company hierarchySubsidiaries1 record
NiCE IT Management Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NiCE IT Management Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NiCE IT Management Solutions
What does NiCE IT Management Solutions do?
NiCE IT Management Solutions develops and sells pre-built Management Packs that extend Microsoft System Center Operations Manager (SCOM) and Microsoft Azure to discover, monitor, alert, correlate, report, and troubleshoot IT infrastructure events across databases (Oracle, DB2, MongoDB, MariaDB), virtualization (VMware vSphere), Microsoft 365 workloads, storage (NetApp ONTAP), operating systems (AIX, Linux, zLinux), and IBM platforms. The company also provides professional services including SCOM consulting, health assessments, training, and custom monitoring development.
Is NiCE IT Management Solutions a public or private company?
NiCE IT Management Solutions is a private company. It is classified as private equity controlled and is currently operating.
When was NiCE IT Management Solutions founded?
NiCE IT Management Solutions was founded in 1991. It employs 11 to 50 people.
Where is NiCE IT Management Solutions based?
NiCE IT Management Solutions is headquartered in Leonberg, Germany, in the Europe region.
How does NiCE IT Management Solutions make money?
Three revenue lines are on record. Management Pack Licensing is the primary driver. The others are support and Maintenance Services and professional Services.
Who are NiCE IT Management Solutions's main competitors?
Direct peers on record are Kelverion, Squared Up, Silect Software and Savision (now part of Cisco). Broad incumbents are SolarWinds, ManageEngine (Zoho), Microsoft (System Center / Azure Monitor) and Datadog. ScienceLogic is listed as an emerging player. BigPanda is listed as an others.
Does NiCE IT Management Solutions have an API?
No public API is recorded for NiCE IT Management Solutions.
What industry is NiCE IT Management Solutions in?
NiCE IT Management Solutions's product category is IT Infrastructure Monitoring Software. Its primary akta.pro industry code is HDAEALAI, IT Incident, Problem & Change Management Platforms, with a secondary code of BPAEAJAB, ITIL/ITSM Process Consulting & Implementation. Its NAICS code is 5415 and its SIC code is 7372.