BigPanda
BigPanda is an enterprise software company that delivers an agentic ITOps platform using AI to detect, triage, resolve, and prevent IT incidents for Fortune 1000 IT operations, ITSM, and SRE teams across financial services, technology, healthcare, and other sectors.
- Company typePrivate
- Founded2012
- HeadquartersRedwood City, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What BigPanda does
BigPanda is an enterprise software company that provides an Agentic ITOps platform designed to detect, triage, resolve, and prevent IT incidents for large enterprise IT operations, ITSM, and SRE teams. The platform is built around a proprietary IT Knowledge Graph that unifies observability, CMDB, change data, and informal tribal knowledge into a single contextual data layer, which powers AI agents including the L1 Agent (autonomous L1 workflow handling), AI Detection and Response (real-time signal correlation and triage), AI Incident Assistant (investigative AI partner for L2/L3 and SRE teams), and AI Incident Prevention (change risk scoring and problem management). Native integrations span 60+ monitoring, ITSM, collaboration, and identity tools, with elite Build Partner status at ServiceNow.
The company sells primarily through enterprise field sales to Fortune 1000 organizations, complemented by inside sales for mid-market, implementation and SI partners (e.g., Verinext), and co-marketing with integration partners including ServiceNow and Atlassian. Revenue is generated via annual subscription SaaS contracts with tiered support packages (Priority, Standard, Premium, Premium+), supplemented by Professional Services for enterprise onboarding and an Education and Certification platform serving 16,000+ users. Customer base of 100+ enterprises spans financial services (NYSE, UBS, Wells Fargo, London Stock Exchange, Bread Financial), hospitality (IHG), technology (Autodesk, Lucid Motors, Sony Interactive Entertainment, PlayStation), healthcare (Cambia, Labcorp), government (California DMV), telecom (Gamma, Zayo), and other sectors. Reported outcomes include 430% median ROI, up to 99% reduction in alert noise, 50%+ fewer tickets, and 30-50% faster MTTR.
BigPanda is headquartered in Tel Aviv, Israel, with US operations in San Francisco. The company was founded in 2012, achieved unicorn status in January 2022 at a $1.2B valuation following a $190M Series D led by Advent International, and has raised $340M in total funding. In November 2025 it acquired Velocity, an AI-powered SRE company, to deepen its agentic AI capabilities.
BigPanda firmographics
Firmographics- Name
- BigPanda
- Legal name
- BigPanda
- Website
- https://bigpanda.io
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- BigPanda is an enterprise software company that delivers an agentic ITOps platform using AI to detect, triage, resolve, and prevent IT incidents for Fortune 1000 IT operations, ITSM, and SRE teams across financial services, technology, healthcare, and other sectors.
- Ownership category
- akta.pro rank
BigPanda industry classification
Industry- Product category
- IT Operations Management Software (AIOps)
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Incident, Problem & Change Management Platforms (HDAEALAI)
- akta.pro secondary industries
- AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF), IT Operations Management (ITOM) Platforms (HDAEALAC), Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), IT Knowledge Management & Service Desk Platforms (HDAEALAH)
Keywords
Where BigPanda is headquartered
LocationHeadquarters
- HQ city
- Redwood City
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
BigPanda business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure, Supply Chain
Revenue model
- SaaS Platform Subscription: BigPanda operates as a SaaS platform with subscription-based pricing. The platform covers the full incident lifecycle from prevention through detection, triage, and resolution. Customers purchase access to the agentic ITOps platform with tiers including Priority, Standard, Premium, and Premium+ support levels.
- Professional Services: BigPanda Professional Services provides enterprise onboarding, technical services, and Resident Solutions Architect engagements to help customers implement the platform, configure integrations, enable teams, and achieve ROI. Services are delivered by Solutions Architects, Solutions Engineers, and Value Delivery Managers.
- Education and Certification: BigPanda Education offers self-paced learning resources, courses, and certification paths (Certified AI Assistant User, Certified BigPanda Operator, Certified BigPanda Professional). Education platform serves 16,000+ users.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS subscription with tiered support |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels9 records
BigPanda product offering
Product offeringCore offering
BigPanda sells an enterprise SaaS platform called Agentic ITOps that uses AI to detect, correlate, triage, and resolve IT incidents across monitoring, ITSM, and collaboration tools. The platform unifies operational and institutional data through an IT Knowledge Graph and applies agentic AI, generative AI, and correlation to reduce alert noise, automate L1 workflows, accelerate mean time to resolution, and prevent change-related incidents for IT operations, ITSM, and SRE teams at large enterprises.
Product overview
BigPanda offers a unified Agentic ITOps Platform designed for enterprise IT operations teams. The platform consists of integrated modules: AI Incident Prevention for proactive change governance and problem management; AI Detection and Response for correlating signals and surfacing incident context; L1 Agent for automating L1 workflows autonomously; AI Incident Assistant for investigation, collaboration, and post-incident reporting; and the IT Knowledge Graph as the AI-powered data foundation that unifies all capabilities. Additional features include Change Risk Management, Problem Management, Root Cause Analysis, Automated Incident Triage, Similar Incidents, Service Desk Correlation, and Unified Analytics. The platform integrates natively with ServiceNow and Jira for ITSM workflows and supports various monitoring, collaboration, and SSO tools.
Differentiator
Problem solved
Functional benefit
Brands
- BigPanda Core: Core AIOps platform for event and incident management
- Advanced Insight
- Biggy AI
- BigPanda AI Detection and Response
- L1 Agent
- AI Incident Assistant
Products and services
- Agentic ITOps Platform The core BigPanda Agentic ITOps Platform is sold to enterprise IT operations, ITSM, and SRE teams. It unifies observability, ITSM, and organizational data, applies AI-driven correlation and agentic AI to detect and resolve incidents, and integrates with 60+ monitoring, ITSM, and collaboration tools.
- AI Incident Prevention AI Incident Prevention provides automated change risk management and problem management. It analyzes historical change data and related incidents to generate risk scores with recommended mitigations, and surfaces recurring incident patterns to guide teams to root cause remediation. Targeted at enterprise IT operations teams managing change governance.
- AI Detection and Response AI Detection and Response correlates signals from monitoring and observability tools, filters out alert noise, uses AI agents to gather and summarize incident information, and surfaces suggested remediation steps from previously resolved incidents. Used by enterprise IT operations and SRE teams for faster incident detection and diagnosis.
- L1 Agent L1 Agent is an autonomous AI-native operator for Level 1 IT support workflows. It automatically analyzes, prioritizes, suppresses, assigns, and routes incidents using AI reasoning on real-time incident data and operational knowledge, resolving incidents autonomously at L1 without human intervention and escalating only when needed with full context.
- AI Incident Assistant AI Incident Assistant serves L2, L3, SRE, and major incident teams by surfacing hidden institutional knowledge, automating incident collaboration (creating managed incident channels, assembling SMEs, transcribing bridge calls), generating real-time incident summaries, and automatically producing post-incident reports, AAR, post-mortems, and executive summaries.
- IT Knowledge Graph IT Knowledge Graph is the proprietary data foundation that connects machine data (observability, CMDB, topology, changes) with enterprise knowledge and informal tribal knowledge into a unified graph. It powers AI agents with contextual reasoning and eliminates data silos, compounding in intelligence over time.
- BigPanda Professional Services BigPanda Professional Services provides enterprise onboarding, implementation, technical services, and Resident Solutions Architect engagements to help enterprise customers deploy the Agentic ITOps platform, configure integrations, enable their teams, and achieve ROI. Services are bundled into enterprise onboarding packages.
- BigPanda Education and Certification BigPanda Education offers self-paced learning courses and certification paths (Certified AI Assistant User, Certified BigPanda Operator, Certified BigPanda Professional) for customers and partners, supporting adoption and user loyalty. The education platform serves 16,000+ users.
Quantifiable outcome
- Median ROI of 430% with payback in under a year for early BigPanda adopters
- +8 more outcomes
Companies that use BigPanda
Customer profileNamed customers17 records
Segments9 records
Ideal customer profiles3 records
BigPanda technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration25 records
AI capability8 records
Feature9 records
BigPanda partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- ServiceNowcoreBigPanda is an elite Build Partner (the highest level within the ServiceNow Partner Ecosystem). The partnership produced a certified application that transforms high-volume alert streams from BigPanda into actionable, context-rich incidents directly within ServiceNow. The integration consolidates thousands of alerts into single actionable incidents, delivers up to 99% reduction in alert noise, 50%+ fewer incident tickets, and 30–50% faster MTTR. Customer testimonials from Sony Interactive Entertainment highlight operational value. BigPanda CRO Tom Melzl and ServiceNow GVP Alix Douglas publicly endorsed the partnership.
- OoklacoreOokla formed a strategic partnership with BigPanda to integrate Downdetector's real-time outage intelligence into BigPanda's AI Incident Assistant. The combined solution extends visibility beyond traditional internal monitoring for enterprise IT teams, helping organizations detect disruptions in external cloud platforms, SaaS providers, and ISPs, enabling faster root-cause identification and reducing unnecessary incident bridge calls. The integrated solution is immediately available for enterprises using BigPanda AI Incident Assistant with a Downdetector license.
- AtlassiancoreAtlassian announced AIOps partnerships with observability vendors Dynatrace, New Relic, and BigPanda to enhance incident management and observability for IT teams. The integrations combine AI-driven insights and automation with Atlassian's incident management tools to improve incident detection, diagnosis, and resolution, reducing downtime and operational inefficiencies.
- VerinextminorVerinext and BigPanda partnered to revolutionize incident management through AI-driven automation. Verinext, a digital transformation partner, combines its consulting expertise with BigPanda's agentic ITOps platform to deliver integrated incident management solutions to enterprise customers.
Scale indicators14 records
Recent moves6 records
Expansion highlights6 records
BigPanda competitors and assessment
Company assessmentEmerging players
- incident.io: incident.io is a modern incident management platform focused on Slack-native incident response, on-call, and post-incident reviews. It is an emerging player in the AI-powered SRE space and is frequently named alongside BigPanda in AI SRE tool rankings.
- Resolve AI: Resolve.ai is an AI-native platform for SRE and IT operations offering autonomous incident response and runbook automation. It competes with BigPanda's L1 Agent and AI Incident Assistant in the emerging agentic ITOps category.
Broad incumbents
- ServiceNow: ServiceNow is the dominant ITSM and ITOM platform and is simultaneously BigPanda's most important integration partner and a potential competitor with its own AI agents and AIOps capabilities. It targets the same enterprise IT operations buyers and could bundle agentic ITOps features natively.
- Splunk (Cisco): Splunk (now part of Cisco) provides log analytics, observability, and ITSI for IT operations with machine-learning-driven event correlation and incident intelligence. It competes with BigPanda in event correlation and AIOps for enterprise IT environments at scale.
- New Relic: New Relic offers an observability platform with New Relic Applied Intelligence for AIOps, anomaly detection, and incident intelligence. It is a broad incumbent that competes with BigPanda in alert correlation and event intelligence and is named alongside it in AI SRE rankings.
- Datadog: Datadog is a cloud monitoring and observability platform with Datadog Watchdog for AIOps-driven anomaly detection and incident response. It overlaps with BigPanda in alert correlation and event intelligence but operates as a much broader observability suite rather than a specialist ITOps vendor.
- Dynatrace: Dynatrace offers an observability and security platform with Davis AI for automated anomaly detection, root cause analysis, and AIOps. It is a broad incumbent that overlaps with BigPanda's AI detection and response capabilities and is named alongside it in AI SRE rankings.
Direct peers
- ScienceLogic: ScienceLogic is an IT infrastructure monitoring and AIOps platform offering event correlation, root cause analysis, and service desk integration for enterprise IT operations. It competes directly with BigPanda in AIOps for hybrid IT environments and is named alongside it in top AIOps platform rankings.
- PagerDuty: PagerDuty is a digital operations management platform offering real-time incident response, on-call scheduling, and AIOps capabilities (PagerDuty AIOps). It directly competes with BigPanda in incident management, alert correlation, and now agentic operations for enterprise IT and SRE teams.
- Moogsoft: Moogsoft is an AIOps platform focused on alert correlation, noise reduction, and incident management for enterprise IT operations. It is a direct competitor to BigPanda's AI Detection and Response capabilities, serving similar enterprise ITOps and NOC use cases.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
BigPanda social profiles
Digital presenceBigPanda compliance and trust
Trust signalCompliance2 records
BigPanda financial estimates
Financial estimateRevenue estimate
Valuation estimate
BigPanda leadership team
Management profileNumber of profiles
Profiles16 records
BigPanda subsidiaries and ownership
Company hierarchySubsidiaries1 record
BigPanda funding detail
Funding detailFunding overview
Funding rounds8 records
Investors16 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BigPanda M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BigPanda
What does BigPanda do?
BigPanda sells an enterprise SaaS platform called Agentic ITOps that uses AI to detect, correlate, triage, and resolve IT incidents across monitoring, ITSM, and collaboration tools. The platform unifies operational and institutional data through an IT Knowledge Graph and applies agentic AI, generative AI, and correlation to reduce alert noise, automate L1 workflows, accelerate mean time to resolution, and prevent change-related incidents for IT operations, ITSM, and SRE teams at large enterprises.
Is BigPanda a public or private company?
BigPanda is a private company. It is classified as venture growth investor backed and is currently operating.
When was BigPanda founded?
BigPanda was founded in 2012. It employs 251 to 500 people.
Where is BigPanda based?
BigPanda is headquartered in Redwood City, United States, in the North America region.
How does BigPanda make money?
Three revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are professional Services and education and Certification.
Who are BigPanda's main competitors?
Emerging players on record are incident.io and Resolve AI. Broad incumbents are ServiceNow, Splunk (Cisco), New Relic, Datadog and Dynatrace. Direct peers are ScienceLogic, PagerDuty and Moogsoft.
Does BigPanda have an API?
Yes. BigPanda offers a self-service REST API for building custom integrations with nearly any data source. The API enables integration with external tools, bulk management of incidents, and bulk management of BigPanda elements. An interactive API builder is available for API reference and documentation purposes. Developer documentation is at docs.bigpanda.io.
What industry is BigPanda in?
BigPanda's product category is IT Operations Management Software (AIOps). Its primary akta.pro industry code is HDAEALAI, IT Incident, Problem & Change Management Platforms, with a secondary code of HDAEANAF, AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety). Its NAICS code is 5132 and its SIC code is 7372.