NSquare
NSquare Xperts is a private Microsoft Dynamics 365 and Salesforce consulting firm serving mid-size manufacturers (200–2,000 employees) globally, delivering ERP/CRM implementations and proprietary field-service AI products through an offshore-onshore model at 40–60% lower cost than large SIs.
- Company typePrivate
- Founded2012
- HeadquartersPune, India
- Headcount11–50
- GTM typeB2B
- OfferingServices
What NSquare does
NSquare Xperts is a privately held technology consulting firm founded in 2012 and headquartered in Pune, India, with regional offices in Frisco (Texas), London, Dubai, and Singapore. The company specializes in implementing and customizing Microsoft Dynamics 365 (Business Central, Finance & Operations, Supply Chain Management) and Salesforce (Sales Cloud, Service Cloud, Manufacturing Cloud, Agentforce) for mid-size manufacturers (200-2,000 employees), positioning itself as a lower-cost alternative to large systems integrators such as Accenture and Deloitte through a 40-60% cost-advantage offshore-onshore delivery model. NSquare holds Microsoft Solutions Partner and Salesforce Ridge Partner status and employs 200+ certified platform experts across these ecosystems.
The company's core offering is professional services — implementation, customization, migration, and managed services — delivered alongside four proprietary products: FieSA (field service automation on Dynamics 365 Field Service), WhatsApp Dynamics (real-time shop floor alerts via WhatsApp Business API), Call Integra (CTI telephony integration with Salesforce Agentforce and Dynamics 365 Sales), and Care Analytics PRO (customer success analytics). These products extend the underlying Microsoft and Salesforce platforms with manufacturing-specific IoT, predictive maintenance, and CTI workflows. NSquare's technology stack additionally leverages Microsoft Copilot, Azure IoT Hub, Azure Digital Twins, Microsoft Power Platform, and Azure Machine Learning for predictive analytics, anomaly detection, autonomous field service dispatch, and AI-driven production scheduling, with the company reporting outcomes such as 87% failure-prediction accuracy at 72 hours ahead, 18% unplanned downtime reduction within 90 days, and call-to-dispatch time reductions from 45 minutes to 12 minutes.
NSquare generates revenue through three streams: (1) implementation and consulting services, typically $100K-$500K per mid-size manufacturing project on fixed-price or outcome-based SLA contracts (the dominant revenue stream); (2) recurring managed services for deployed Dynamics 365 and Salesforce environments; and (3) subscription-style licensing of its proprietary platforms bundled with or sold alongside implementations. The go-to-market is exclusively direct enterprise field sales, targeting VP Operations, CIO, and plant managers at mid-size manufacturers, supported by content marketing via a CSO-authored blog, social selling on LinkedIn, and consulting-led discovery workshops. The company has delivered 300+ manufacturing supply chain implementations across its five primary verticals — Manufacturing, Professional Services, Education, Insurance, and Healthcare & Pharmaceuticals — and serves clients across the USA, UK, UAE, Singapore, and India.
NSquare firmographics
Firmographics- Name
- NSquare
- Legal name
- NSquare Experts
- Website
- https://nsquarexperts.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- NSquare Xperts is a private Microsoft Dynamics 365 and Salesforce consulting firm serving mid-size manufacturers (200–2,000 employees) globally, delivering ERP/CRM implementations and proprietary field-service AI products through an offshore-onshore model at 40–60% lower cost than large SIs.
- Ownership category
- akta.pro rank
NSquare industry classification
Industry- Product category
- Enterprise Software Consulting
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
- akta.pro secondary industries
- Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF)
Keywords
Where NSquare is headquartered
LocationHeadquarters
- HQ city
- Pune
- HQ country
- India
- HQ region
- Asia
Offices5 records
Markets served
NSquare business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Implementation & Consulting Services: NSquare earns revenue through professional services engagements for Dynamics 365 and Salesforce implementation, customization, and migration projects. Engagements are scoped as fixed-price or outcome-based SLA contracts. Typical implementation costs range from $100,000 to $500,000 for mid-size manufacturers. Professional services represent the dominant revenue stream.
- Managed Services & Support: Ongoing managed services for deployed Dynamics 365 and Salesforce environments, including 24x5 L2/L3 support, application support for SCM/Finance modules, and continuous improvement. Revenue is recurring in nature based on service contracts.
- Digital Products (FieSA, Call Integra, WhatsApp Dynamics): NSquare's proprietary platforms — FieSA, Call Integra, and WhatsApp Dynamics — are licensed as prebuilt templates and connectors bundled within implementation engagements or sold separately to extend Dynamics 365 and Salesforce capabilities. These represent a productized revenue component alongside services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Dynamics 365 Field Service – Full Access User |
| Subscription | Monthly | Dynamics 365 Field Service – Frontline Worker (Mobile App Only) |
| Usage-based | Monthly | Azure IoT Hub and Digital Twins Platform |
| One time/ perpetual license | Pay-as-you-go | Sensor Hardware for Predictive Maintenance Pilot |
| Other | Multi-year contract | Professional Services – Mid-Size Manufacturing Implementation |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels8 records
NSquare product offering
Product offeringCore offering
NSquare is a Microsoft Solutions Partner and Salesforce Ridge Partner that implements, customizes, and manages Dynamics 365 and Salesforce enterprise platforms for mid-size to enterprise manufacturers. The company delivers AI-augmented professional services including cloud ERP/CRM migrations, IoT and digital twin-enabled predictive maintenance, field service automation, ESG and compliance workflow automation, and ongoing managed support, complemented by proprietary products such as FieSA (field service automation), Call Integra (CTI telephony), WhatsApp Dynamics (real-time shop floor alerts), and Care Analytics PRO.
Product overview
NSquare is a Dynamics 365 and Salesforce consulting partner offering enterprise technology solutions through three service pillars: Enterprise AI Solutions (intelligent automation, agentic systems, and AI-driven outcomes), Global Capability Centers (strategic talent and operational excellence in India), and Business Application services (implementation, customization, and managed services for Dynamics 365 and Salesforce). Their product portfolio consists of four proprietary solutions: FieSA for field service automation, WhatsApp Dynamics for real-time alert delivery, Call Integra for CTI telephony-CRM integration, and Care Analytics PRO for customer success analytics. These products extend the core Dynamics 365 and Salesforce platforms with AI-powered automation, real-time connectivity, and industry-specific capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- FIESA: Field service automation platform for Dynamics 365 Field Service, enabling automated ticket creation from IoT sensor faults and real-time maintenance alerts.
- WhatsApp Dynamics
- Call Integra
- Care Analytics PRO
Products and services
- Dynamics 365 and Salesforce Implementation Services
Quantifiable outcome
- Unplanned downtime reduced by 18% within 90 days for plastics manufacturer using Copilot-powered predictive analytics on Dynamics 365
- +9 more outcomes
Companies that use NSquare
Customer profileNamed customers14 records
Segments6 records
Ideal customer profiles6 records
NSquare technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability9 records
Feature5 records
NSquare partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered primary, core infrastructure, core and supporting.
- MicrosoftprimaryMicrosoft Solutions Partner with certified expertise across Microsoft Dynamics 365 (Business Central, Finance & Operations/Supply Chain Management), Microsoft Copilot, Microsoft Power Platform (Power Apps, Power Automate, Power BI), and Azure IoT Hub/Azure Digital Twins. Microsoft partnership is the core technology platform for NSquare's implementations. NSquare leverages Azure infrastructure for IoT, digital twins, and cloud ERP deployments.
- SalesforceprimarySalesforce Ridge Partner with certified capabilities across Salesforce Sales Cloud, Service Cloud, Manufacturing Cloud, and Salesforce Agentforce. NSquare integrates Salesforce with Dynamics 365 and IoT platforms for unified CRM-ERP architectures. Call Integra CTI connects Salesforce Agentforce with PBX systems.
- Microsoft Azurecore infrastructureAzure IoT Hub and Azure Digital Twins serve as the cloud infrastructure backbone for NSquare's predictive maintenance and digital twin implementations. Azure Service Bus, Azure Data Factory, Azure Synapse, Azure Blockchain Service, Azure ExpressRoute, and Azure Machine Learning are all referenced as components in NSquare's delivery architecture. Dynamics 365 runs on Azure.
- Microsoft Power PlatformcoreMicrosoft Power Platform (Power Apps, Power Automate, Power BI, Copilot Studio) is a core platform for NSquare's citizen developer, low-code automation, and analytics solutions. NSquare has built prebuilt Power Platform templates for manufacturing clients including quality hold apps and custom dashboards.
- Microsoft Copilot (inside Dynamics 365 and Microsoft 365)coreMicrosoft Copilot is natively embedded within Dynamics 365 for AI-driven demand forecasting, production scheduling optimization, failure prediction, and ESG reporting. NSquare implements Copilot-enabled modules for manufacturing clients, including Copilot Studio for digital twin configuration.
- ISO (International Organization for Standardization)supportingNSquare holds ISO certifications (referenced alongside CMMI) that ensure disciplined, repeatable delivery processes across implementations. ISO 27001 controls are enforced in cloud ERP deployments including encryption, access controls, and audit trails.
- CMMI (Capability Maturity Model Integration)supportingNSquare is CMMI-certified, indicating structured and measurable delivery processes. CMMI certification is referenced alongside ISO credentials as the basis for disciplined implementation practices and repeatable outcomes.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
NSquare competitors and assessment
Company assessmentDirect peers
- Hitachi Solutions: Hitachi Solutions is a global Microsoft Dynamics 365 specialist SI with deep manufacturing vertical expertise. Directly comparable to NSquare as a Microsoft-focused partner serving mid-size to enterprise manufacturers with implementation, customization, and managed services.
- Slalom: Slalom is a mid-market consulting firm with strong Microsoft and Salesforce practices and a focused manufacturing/industrial vertical. Directly competes for mid-size manufacturer ERP/CRM transformation deals on outcome-based engagements similar to NSquare's model.
- Avanade: Avanade is the Accenture-Microsoft joint venture and the largest pure-play Microsoft Dynamics and Azure partner globally. Direct competitor for enterprise Dynamics 365 implementations, including manufacturing and supply-chain engagements NSquare targets.
- Persistent Systems: Persistent Systems is an India-headquartered global IT services firm with strong Microsoft and Salesforce practices serving enterprise and mid-market manufacturing clients. Closely comparable on offshore-onshore delivery model and platform-specialist positioning.
- Damco Solutions: Damco Solutions is a Salesforce Crest Partner and Microsoft partner with mid-size consulting delivery across CRM, ERP, and AI implementations. Competes for similar Salesforce/Dynamics mid-market consulting engagements.
Broad incumbents
- Cognizant: Cognizant is a global IT services incumbent with sizable Microsoft and Salesforce practices and a dedicated manufacturing vertical. Competes with NSquare on enterprise and upper mid-market deals, but does not specialize in the mid-size manufacturing niche.
- Infosys: Infosys is a global IT services incumbent with Microsoft Dynamics, Salesforce, and AI/automation capabilities across manufacturing and process industries. Broader portfolio than NSquare but competes on large enterprise ERP/CRM transformations.
- Larsen & Toubro Technology Services (LTTS): LTTS is an engineering and digital services firm focused on industrial and manufacturing clients with strong IoT, digital twin, and Industry 4.0 capabilities. Overlaps with NSquare's predictive maintenance and digital-twin offerings for manufacturers.
- Wipro: Wipro is a global IT services incumbent with Microsoft and Salesforce practices and a consumer/manufacturing vertical. Competes on enterprise ERP/CRM engagements though typically at higher price points than NSquare's mid-market sweet spot.
Emerging players
- Girikon: Girikon is a Salesforce and Microsoft consulting partner with AI/automation capabilities serving mid-size enterprises. Smaller than NSquare but competes for similar Dynamics/Salesforce CRM implementation and managed services deals in North America.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
NSquare social profiles
Digital presenceNSquare financial estimates
Financial estimateRevenue estimate
Valuation estimate
NSquare leadership team
Management profileNumber of profiles
Profiles5 records
NSquare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NSquare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NSquare
What does NSquare do?
NSquare is a Microsoft Solutions Partner and Salesforce Ridge Partner that implements, customizes, and manages Dynamics 365 and Salesforce enterprise platforms for mid-size to enterprise manufacturers. The company delivers AI-augmented professional services including cloud ERP/CRM migrations, IoT and digital twin-enabled predictive maintenance, field service automation, ESG and compliance workflow automation, and ongoing managed support, complemented by proprietary products such as FieSA (field service automation), Call Integra (CTI telephony), WhatsApp Dynamics (real-time shop floor alerts), and Care Analytics PRO.
Is NSquare a public or private company?
NSquare is a private company. It is classified as family owned and is currently operating.
When was NSquare founded?
NSquare was founded in 2012. It employs 11 to 50 people.
Where is NSquare based?
NSquare is headquartered in Pune, India, in the Asia region.
How does NSquare make money?
Three revenue lines are on record. Implementation & Consulting Services are the primary driver. The others are managed Services & Support and digital Products (FieSA, Call Integra, WhatsApp Dynamics).
Who are NSquare's main competitors?
Direct peers on record are Hitachi Solutions, Slalom, Avanade, Persistent Systems and Damco Solutions. Broad incumbents are Cognizant, Infosys, Larsen & Toubro Technology Services (LTTS) and Wipro. Girikon is listed as an emerging player.
Does NSquare have an API?
No public API is recorded for NSquare.
What industry is NSquare in?
NSquare's product category is Enterprise Software Consulting. Its primary akta.pro industry code is HDAEANAI, AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI), with a secondary code of HDAEANAH, Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs). Its NAICS code is 541511 and its SIC code is 7371.