Audatex

What Audatex does

Audatex is a vehicle claims and collision repair software brand operating as a product line under Solera Holdings, a private US-based software platform. The company provides an end-to-end, AI-enabled platform that spans First Notice of Loss (FNOL) through settlement, addressing the workflow needs of insurance carriers, repair and body shops, fleet repair facilities, independent adjusters and appraisers, dealerships, and government claims functions.

The core technology stack centers on the Qapter platform, which combines computer vision, multimodal AI, and a proprietary vehicle database (petabytes of data, millions of historical claims, billions of unique parts numbers) to automate damage assessment, generate line-by-line repair estimates, and perform total-loss triage from customer-submitted photos. Supporting modules include AudaVIN for VIN decoding, Intelligent Triage for total-loss determination, Guided Image Capture for FNOL photo quality, Autosource and Typical Market Value for vehicle valuation, AutoFocus for body shop management, AutoWatch for repair status transparency, APU for parts procurement, and Sustainable Estimatics for ISO-certified emissions tracking. The XpertCX Solutions Suite and related brands (LYNX Services, HyperQuest, Identifix) provide managed BPO services including 24/7 FNOL contact center, subrogation, desk review, and diminished-value negotiation.

The business model blends enterprise SaaS licensing, managed BPO services, managed repair through a shop network, and transaction-fee-based parts procurement, sold via consultative direct enterprise sales with quote-based pricing. Distribution emphasizes North America (USA and Canada) through localized contact forms, with the company claiming coverage of the majority of insurers worldwide and a 6,000+ glass service provider marketplace. Audatex operates without independent funding or M&A activity beyond a 2011 acquisition of New Era Software, reflecting its position as a strategic product brand within the broader Solera portfolio.

Name

Audatex

Legal name

Audatex

Website

https://audatex.us

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

51–100 employees

Short description

Audatex, a Solera Holdings brand, provides an AI-powered vehicle claims and collision repair platform covering FNOL through settlement for insurance carriers, repair shops, fleets, adjusters, and dealerships, combining proprietary data assets with computer-vision-driven estimating and managed BPO services.

Ownership category

akta.pro rank

Product category

Automotive Claims & Collision Repair Software

NAICS

Automotive Body, Paint, and Interior Repair and Maintenance (811121)

SIC

Accident & Health Insurance (6321)

akta.pro primary industry

Vehicle Diagnostics & Fault Code Scanning Services (TLAKANAA)

Keywords

• Vehicle claims management
• Collision repair estimating
• Automotive claims software
• Vehicle valuation services
• Insurance BPO services

Headquarters

HQ city

Beijing

HQ country

China

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Operations, Personnel, Marketing or Sales, Infrastructure

Revenue model

1. Software Licensing/SaaS: Enterprise software licensing for claims management solutions including Qapter Intelligent Estimating, analytics, and vehicle valuation products. Delivered via SaaS-based platform.
2. Business Process Outsourcing Services: BPO services including FNOL Contact Center, subrogation, desk review, diminished value claims, total loss valuations, water mitigation, marketing services, and customer support delivered as managed services.
3. Managed Repair Services: Comprehensive managed repair service through shop network including estimate review, rental coordination, and payments management.
4. Parts Procurement (APU): Access to up-to-date parts quotes and guaranteed quality for aftermarket parts, recycled and alternate OE parts through marketplace network.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Audatex provides AI-driven automotive claims and collision repair estimating software, vehicle valuation data, and related managed services to insurance carriers, repair facilities, and fleet operators across the Americas. Its core offering is the Qapter estimating platform, which uses computer vision and a proprietary vehicle database to automate damage assessment, parts identification, and repair cost calculation across the end-to-end claims lifecycle.

Product overview

Audatex operates as a product brand under Solera, offering a platform-plus-modules architecture for end-to-end AI-powered vehicle claims and collision repair management. The core Qapter platform provides intelligent estimating through computer vision AI for damage assessment, while integrated modules cover the entire claims lifecycle: FNOL Contact Center, Intelligent Triage for total loss determination, vehicle valuations (AudaVIN, Typical Market Value, Vehicle Market Value), estimating solutions (Qapter Mobile Inspection, XpertEstimate), repair management (AutoFocus, AutoWatch), parts procurement (APU, Direct-Hit), settlement services (Subrogation, Desk Review, Diminished Value), and analytics. The portfolio also includes specialized solutions for auto glass, water mitigation, sustainable estimatics, and BPO services (XpertCX Suite, LYNX Services, HyperQuest), collectively processing Petabytes of data, billions of images, and covering the majority of vehicles in operation in the USA.

Differentiator

Problem solved

Functional benefit

Products and services

• Qapter Intelligent Estimating AI-driven repair estimating software that automates damage assessment and produces insurer-accepted estimates for collision repairers and insurance carriers.
• Qapter Mobile Inspection Mobile application that enables field capture of vehicle damage via photo, integrated with the Qapter estimating workflow.
• AudaVIN Vehicle identification number (VIN) decoding service that derives vehicle specifications from VINs and supports photo-based VIN recognition.
• XpertEstimate Virtual appraisal solution that enables remote production of collision repair estimates without on-site inspection.
• AutoFocus Body shop management software that helps collision repairers run production, estimate management, and shop workflow.
• AutoWatch Repair status tracking and customer communication tool for body shops and insurance partners.
• APU Parts Procurement Parts procurement service that sources replacement parts for collision repairers from supplier networks.
• Direct-Hit Repair procedure and reference database used by estimators to identify required labor operations and OEM repair procedures.
• FNOL Contact Center Managed first notice of loss (FNOL) intake service for auto insurance claims, provided via contact center operations.
• Total Loss Valuations Vehicle valuation services used by insurers and TPAs to determine actual cash value and total loss thresholds.
• Auto Glass Claims Management End-to-end auto glass claims management solution for insurers, supported by a network of approximately 6,000 glass service providers.
• Subrogation Subrogation identification and recovery services that help insurers recover claim costs from at-fault parties.
• Sustainable Estimatics ISO-certified sustainability module that measures and reports environmental and material sustainability metrics within collision repair estimates.
• Water Mitigation (eProperty) Water damage mitigation service supporting property claims workflows, adjacent to Audatex's core auto claims offerings.

Quantifiable outcome

• Detailed estimates generated in minutes
• +4 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles3 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature8 records

Partnerships

One partnership is on record.

• 6,000 Glass Service ProviderscoreOthersMarketplace network of 6,000 glass service providers connected through Auto Glass Claims Management solution for efficient glass repair and replacement services. This supplier network enables the glass claims management platform but represents a service provider network rather than formal partnership agreements.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Tractable: Tractable is an AI computer-vision vendor specializing in auto and property damage assessment, directly competing with Audatex's Qapter Intelligent Estimating and Intelligent Triage products with a pure-play AI architecture.
• Claim Genius: Claim Genius provides AI-powered photo-based auto damage estimating and triage, competing with Audatex's Qapter and Intelligent Triage for insurer customers seeking faster, photo-first claims workflows.
• Snapsheet: Snapsheet offers a cloud-based auto claims management and appraisal platform for insurers, overlapping with Audatex's claims workflow, virtual appraisal, and desk review capabilities with a more modern, API-first approach.

Others

• Copart: Copart operates the largest online salvage vehicle auction platform and is an important downstream participant in total loss claims, often integrated with Audatex's total loss valuation workflows via carrier networks.
• IAA (Insurance Auto Auctions): IAA is a major salvage auto auctioneer serving insurance carriers for total loss vehicles, providing downstream vehicle disposition that complements Audatex's total loss valuation products.
• LexisNexis Risk Solutions: LexisNexis Risk Solutions supplies insurance carriers with vehicle history, VIN, and claims data feeds that compete with and complement Audatex's AudaVIN, Autosource, and Typical Market Value data assets.

Broad incumbents

• Verisk: Verisk is a large analytics and data vendor to the insurance industry, with claims analytics, anti-fraud, and property/casualty data offerings that overlap with Audatex's analytics, valuation, and subrogation solutions at the carrier level.
• Solera Holdings: Solera is Audatex's parent company and the broader portfolio owner of the vehicle lifecycle software stack, including Audatex, LYNX Services, HyperQuest, Identifix, and DealerSocket. It competes across the full claims and repair ecosystem that Audatex addresses.

Direct peers

• CCC Intelligent Solutions: CCC is a leading provider of SaaS-based auto insurance claims, estimating, and repair network solutions, directly overlapping with Audatex's Qapter, Intelligent Triage, and shop management offerings for US insurers and repairers.
• Mitchell International: Mitchell is the closest direct competitor to Audatex, providing automotive physical damage claims management, estimating, and shop management software to insurers and collision repairers in North America. The two companies have historically split the US auto claims software market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCz_dxPHk-6lJDUiQqLW4dCw
• Facebookfacebook.com/audaexplore.asoleracompany
• LinkedInlinkedin.com/company/audaexplore
• Xx.com/audaexplore_

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Audatex