Recordquest

What Recordquest does

RecordQuest, founded in 2006 in Charleston, South Carolina, is a privately held healthcare technology and services company that provides Release of Information (ROI) workflow solutions to U.S. healthcare providers. The company serves hospitals, urgent care centers, primary care practices, dialysis operators, pediatric groups, and orthopedic clinics, processing patient medical record requests from third-party requesters such as attorneys, insurance companies, patients, and other providers.

The company operates a proprietary web-based platform that includes a Request Portal for electronic request submission, a patient-facing Release Center for record retrieval and payment, and a Partner Portal for healthcare staff to manage requests and review user activity. Service delivery is offered through two core models: a fully outsourced Remote ROI Service and a hybrid Share ROI Service where client staff uploads requests and RecordQuest handles quality assurance and fulfillment. An adjacent Patient Form Completion module covers FMLA, disability, DMV, and insurance forms, available as either a managed Remote service or a Self-Service software tier. Quality control is enforced through page-by-page verification, an industry-first quarantine process for non-compliant pages, duplicate request detection, and detailed audit logging of all disclosure activity.

Revenue is generated on a transaction-fee basis, with fees typically paid by third-party requesters; in cases with low ratios of billable to non-billable requests, costs may be billed directly to the healthcare client. The go-to-market motion is sales-led, anchored on a "Request a Demo" entry point, supported by content marketing and inbound inquiries, and complemented by a self-service requester channel. RecordQuest holds SOC 2 Type 2, HIPAA, HITECH, and PCI DSS certifications, and employs CRIS-certified staff trained through the AHIOS Institute program.

Name

Recordquest

Legal name

RecordQuest, LLC

Website

https://recordquest.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

51–100 employees

Short description

RecordQuest is a privately held healthcare technology and services company that provides Release of Information (ROI) software and outsourced workflow processing for U.S. hospitals, clinics, and other providers handling patient medical record requests and form completion.

Ownership category

akta.pro rank

Product category

Healthcare Release of Information Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Health Services (8000), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Record Locator Services (RLS) & Longitudinal Record Aggregation (HLACABAH)

akta.pro secondary industries

Clinical Document & Data Exchange (C-CDA, CCD, Direct Messaging) (HLACABAI), Claims Data Capture, Indexing & Document Management (BPAAAFAB)

Keywords

• Release of information services
• Medical records management
• HIPAA compliance software
• Patient form completion
• Healthcare workflow automation

Headquarters

HQ city

Charleston

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Fee-based ROI Services: RecordQuest generates revenue primarily through fees charged to requesting entities (attorneys, insurance companies, and other third parties requesting patient records). In cases with low ratios of billable to non-billable requests, costs may be billed directly to healthcare client facilities. The company also handles FMLA and patient form completion services, processing payments before work is performed.
2. Patient Form Completion Services: Remote Service: RecordQuest completes disability and FMLA forms, with patients securely receiving completed forms within 48 hours. Payments are received before work is done. Self Service: Organizations retain the bulk of form completion fees while using RecordQuest's software platform.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

RecordQuest provides Release of Information (ROI) software and services for healthcare organizations, handling patient medical record requests from attorneys, insurance companies, patients, and other third parties. The company offers a fully outsourced Remote ROI Service and a hybrid Share ROI Service where client staff use RecordQuest's platform, complemented by an electronic Request Portal, a patient-facing Release Center, a Partner Portal for healthcare staff, and patient form completion services for FMLA, disability, DMV, and insurance forms.

Product overview

RecordQuest is a healthcare technology company offering a unified platform for Release of Information (ROI) and patient form completion services. The core offering consists of two service models—Remote ROI Service (fully outsourced) and Share ROI Service (hybrid with in-house staff using RecordQuest software)—complemented by two software portals: the Request Portal (for requesters to submit electronic requests) and the Release Center (patient-facing portal for record retrieval and payment). An optional add-on is the Patient Form Completion service, available as either a fully managed Remote option or a Self-Service model where facilities use RecordQuest's software to process forms independently. All services are built on a proprietary technology platform that provides real-time tracking, quality assurance review, and compliance with HIPAA and SOC 2 standards.

Differentiator

Problem solved

Functional benefit

Products and services

• Remote ROI Service

Quantifiable outcome

• Records processed within 24 hours
• +5 more outcomes

Named customers10 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature6 records

Partnerships

One partnership is on record.

• AHIOS InstitutecoreStrategic or Co-development PartnerRecordQuest's processors and quality assurance staff obtain CRIS (Certified Release of Information Specialist) certification through the AHIOS Institute Certificate Program. This certification demonstrates mastery of the ROI field. Staff members are continually monitored and trained to handle the complex demands of the ROI industry. RecordQuest is also a member with access to the AHIOS member area for Trusted Software and Workforce programs.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• MRO: MRO is one of the largest dedicated Release of Information providers in the U.S., offering ROI software and outsourced services to hospitals and health systems. It competes head-to-head with RecordQuest for enterprise healthcare clients.
• Verisma: Verisma is a Release of Information automation and outsourcing vendor serving hospitals and ambulatory providers. Its hybrid software-plus-service model closely mirrors RecordQuest's Remote and Share ROI tiers.
• Healthmark Group: Healthmark provides ROI, disclosure management, and health information management services to healthcare organizations. It is a direct competitor in the outsourced medical records release space.
• ROI Solutions Group: ROI Solutions Group is a dedicated outsourced Release of Information provider for hospitals and clinics. It is a direct competitor targeting similar mid-market and enterprise healthcare customers.
• ScanSTAT Technologies: ScanSTAT provides medical records release, scanning, indexing, and document management services to healthcare providers. Its scope and target market closely match RecordQuest's Remote ROI and form completion offerings.

Broad incumbents

• Ciox Health (Datavant): Ciox, now part of Datavant, is a major health information exchange and ROI provider serving hospitals and health plans. It overlaps RecordQuest's core service but at significantly greater scale and broader scope.
• Epic Systems (MyChart release workflows): Epic is the dominant EHR vendor and increasingly ships native patient record-request and release functionality. As EHR-embedded ROI capabilities mature, Epic represents a structural adjacent threat to outsourced ROI specialists like RecordQuest.
• NextGen Healthcare: NextGen is an ambulatory EHR/PM vendor whose clients (specialty groups, urgent care, primary care) overlap RecordQuest's customer segments. Its built-in patient release features are an adjacent competitive risk.

Emerging players

• ChartRequest: ChartRequest is a digital ROI platform that connects requesters, healthcare providers, and record copy services through an online workflow. It overlaps RecordQuest's Request Portal and Release Center functionality.

Others

• AHIOS (industry association): AHIOS is the industry association for Release of Information Specialists and the body that issues the CRIS certification RecordQuest's staff hold. It is an ecosystem/standards participant rather than a competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/recordquest

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Recordquest