Clinical & Support Options, Inc.

Name

Clinical & Support Options, Inc.

Legal name

Clinical & Support Options, Inc.

Website

https://csoinc.org

Company type

Private

Founded year

1955

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Offices of Physicians, Mental Health Specialists (621112), Residential Mental Health and Substance Abuse Facilities (623220)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Services-Social Services (8300)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Crisis Stabilization Units & Psychiatric Emergency Services (HLAFACAH), Behavioral Health Care Management & Case Management (HLAEAHAE)

Keywords

• Community behavioral health
• Mental health services
• Crisis intervention
• Substance abuse treatment
• Family support programs

Headquarters

HQ city

Northampton

HQ country

United States

HQ region

North America

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. MassHealth/Medicaid Reimbursement: CBHI (Children's Behavioral Health Initiative) services funded through MassHealth reimbursement for ICC, IHT, FS&T, and other children's services.
2. Government Grants and Contracts: DMH-funded programs including All Stars after-school program. Low Threshold Housing and Services (LTHS) funded by Mass. Dept. of Public Health.
3. Section 8 and MRVP Subsidized Housing: 110 low-income housing units on FOH Worthington Street campus subsidized by Massachusetts Rental Voucher Program (MRVP) or Section 8.
4. Donations and Volunteer Support: Charitable donations from community supporters enabling services to 20,000+ individuals and families annually.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Clinical & Support Options (CSO) is a private nonprofit community behavioral health agency delivering outpatient mental health and substance use treatment, 24/7 crisis stabilization, family support programs, community-based rehabilitation (clubhouses, family resource centers, after-school programs), and emergency shelter/housing services across 13+ locations in Western Massachusetts. As a state-designated Certified Community Behavioral Health Clinic (CCBHC), it provides open-access, walk-in services with same-day availability regardless of insurance status, integrating psychiatric medication management through an on-site Genoa Healthcare pharmacy.

Product overview

Clinical & Support Options (CSO) operates as a Certified Community Behavioral Health Clinic (CCBHC) offering a comprehensive, integrated system of behavioral health and support services across Western Massachusetts. The organization provides a 'one-stop' model combining outpatient mental health and addiction treatment, 24/7 crisis intervention services, family support programs (part of Massachusetts CBHI), community-based rehabilitation (Clubhouses, Family Resource Centers), and homelessness housing services (Friends of the Homeless). CSO serves five counties through six outpatient sites and multiple community locations, integrating psychiatric medication management through an on-site Genoa Healthcare pharmacy partnership. The portfolio includes clinical treatment services, preventive programs (STOPLIFT), after-school therapeutic programming (All Stars), and educational/internship opportunities.

Differentiator

Problem solved

Functional benefit

Brands

• Friends of the Homeless (FOH): Emergency shelter, housing, and homelessness services program providing shelter to over 1,200 individuals annually, case management, and permanent housing support

Products and services

• Outpatient Behavioral Health Services Comprehensive outpatient mental health and substance use disorder treatment delivered through six licensed outpatient sites, including psychiatric evaluations, therapy for children/adolescents/adults, medication management, group therapy, and structured addiction programs.
• Crisis & Emergency Services 24/7 mobile behavioral health crisis assessment, intervention, and stabilization services for youth, families, and adults, including Community Crisis Stabilization residences and urgent psychiatry services.
• Family Support Services Part of Massachusetts Children's Behavioral Health Initiative (CBHI), providing Intensive Care Coordination, In-Home Therapy, Family Support & Training, Therapeutic Mentoring, and In-Home Behavioral Services for youth and families.
• Community-Based Programs Services delivered in homes, schools, and community settings including Clubhouses, Family Resource Centers, All Stars Afterschool Program, STOPLIFT Program, Community Support Program, and Behavioral Health Community Partner program.
• Friends of the Homeless (FOH) Comprehensive emergency shelter program serving over 1,200 individuals annually, providing case management, meals (150,000+ annually), 110 permanent low-income housing units, medical respite care, and resource centers.
• Clubhouses (Green River House & Quabbin House) Evidence-based psychosocial rehabilitation programs using the Fountain House model, providing employment support, educational assistance, benefits counseling, housing supports, peer support, and social/recreational programming for adults with mental health disorders.
• Family Resource Centers Free community-based centers in Amherst (The Bridge), Gardner, and Great Barrington offering multicultural parenting resources, support groups, early childhood services, family groups, educational classes including financial literacy, and specialized clinical support for children and families.
• Intensive Outpatient Program (IOP/SOAP) Three-week intensive substance use recovery program offered in Athol, Northampton, and Greenfield, combining half-day group treatment with 12-Step participation and AA/NA attendance requirements.
• Medical Respite Program Attended bednight program in Northampton for guests experiencing homelessness following hospital discharge, providing safe recuperation space, follow-up medical care coordination, and navigation toward permanent housing.
• Intensive Care Coordination (ICC) Wraparound team-based care coordination service for youth receiving services from multiple providers or state agencies, provided by professional Care Coordinators and Family Partners in Hampshire/Franklin/North Quabbin area.
• In-Home Therapy (IHT) Intensive family-focused therapy and support services treating child/youth behavioral health needs in the home setting, with the goal of reducing out-of-home placements.

Quantifiable outcome

• 20,000+ individuals and families served annually
• +4 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

One partnership is on record.

• Genoa HealthcarecoreTechnology or IntegrationOn-site behavioral health-focused pharmacy specializing in psychiatric medication management services. Genoa Pharmacy is located at CSO's Greenfield location (1 Arch Place, Suite P), providing clients with integrated medication management as part of CSO's holistic approach to care.

Scale indicators8 records

Recent moves1 record

Expansion highlights6 records

Direct peers

• Gandara Mental Health Center: Western and South-Central Massachusetts CCBHC offering outpatient, substance use, crisis, and youth services with bilingual capacity. Comparable behavioral health scope and Massachusetts CCBHC positioning.
• Center for Human Development (CHD): Chicopee, MA-based nonprofit providing behavioral health, addiction, family, and developmental disability services across Western Massachusetts. Overlapping outpatient, in-home, and CBHI service portfolio mirrors CSO's integrated approach.
• Vinfen: Cambridge, MA-based nonprofit providing behavioral health, housing, and community living supports statewide. Comparable in housing-plus-clinical integration, though with stronger developmental disability mix.
• Aspire Health Alliance: Quincy/Brockton, MA behavioral health nonprofit operating outpatient, crisis, and community-based programs. Similar Massachusetts nonprofit CCBHC operating model with overlapping service lines.
• ServiceNet: Western Massachusetts nonprofit delivering behavioral health, housing, and homelessness services. Most directly comparable to CSO's Friends of the Homeless program and clubhouse-style rehabilitation offerings.
• Eliot Community Human Services: Lynn, MA-based human services nonprofit providing behavioral health, housing, and developmental services statewide. Comparable integrated social-services-plus-clinical model, though Eastern Massachusetts focus.
• River Valley Counseling Center: Holyoke, MA-based outpatient mental health and substance use provider serving the Pioneer Valley. Smaller-scale but directly overlapping community outpatient and crisis stabilization services.
• Behavioral Health Network (BHN): A Western Massachusetts-based CCBHC operating outpatient, crisis, residential, and child/family services across multiple counties. BHN is the most directly comparable peer to CSO in scope, geography, and funding model.

Regional players

• Bay Cove Human Services: Greater Boston-area nonprofit providing behavioral health, substance use, housing, and developmental disability services. Comparable integrated human-services model, though serving Eastern Massachusetts rather than CSO's Western MA footprint.

Broad incumbents

• Baystate Health: Western Massachusetts' largest integrated health system, operating behavioral health services, hospitals, and physician networks across the same five counties as CSO. Functions as a referral partner and broad competitor for higher-acuity behavioral health.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/csomass
• LinkedInlinkedin.com/company/csoinc
• Xx.com/cso_mass

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles22 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Clinical & Support Options, Inc.