ServiceNet
ServiceNet is a 60-year-old non-profit human services agency headquartered in Northampton, MA, delivering mental health, developmental disability, brain injury, housing, substance use, and vocational programs to more than 8,000 individuals annually across Western Massachusetts through Medicaid funding, state contracts, and philanthropy.
- Company typePrivate
- Founded1965
- HeadquartersNorthampton, United States
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What ServiceNet does
ServiceNet is a non-profit human services agency founded in 1965 and headquartered in Northampton, Massachusetts, that delivers a comprehensive portfolio of behavioral health, developmental disability, brain injury, housing, substance use, and vocational programs across Western Massachusetts. The organization operates more than 18 distinct programs — including outpatient counseling and psychiatry clinics in Northampton, Greenfield, and Holyoke; the Strive Clinic for physical, occupational, and speech therapy; Prospect Meadow Farm and Rooster Cafe vocational enterprises; Whole Children/Milestones inclusive recreation; Living in Recovery peer support; and shelter and housing services — serving more than 8,000 individuals annually across Hampden, Hampshire, Franklin, and Berkshire counties. ServiceNet's core technology layer is the integrated care delivery model itself, anchored by federal Certified Community Behavioral Health Clinic (CCBHC) certification, Bureau of Substance Addiction Services (BSAS) licensure, and Massachusetts Department of Developmental Services (DDS) assistive-technology contracts; the organization also deploys assistive technology solutions including communication devices, smart home systems, and wearable aids for individuals with intellectual or developmental disabilities.
ServiceNet generates revenue primarily through Medicaid/MassHealth funding (e.g., the Adult Family Care program), state agency contracts (DDS contracts of up to $200,000 annually for assistive technology), and philanthropic grants from foundations such as the TD Charitable Foundation ($25,000) and the Irene E. and George A. Davis Foundation ($10,000). The go-to-market motion is direct service delivery: clients access programs through facility-based outpatient clinics, residential sites, vocational sites (farm, cafe, makerspace), and community-based outreach. There are no traditional commercial sales channels; instead, ServiceNet relies on referrals from healthcare providers, partnerships with state agencies (DDS, MassHealth), and community-based word-of-mouth. The organization's customer base consists entirely of vulnerable populations — individuals with mental illness, developmental disabilities, brain injuries, autism, substance use disorders, and homelessness — rather than paying enterprise clients.
The organization is currently navigating a significant restructuring event: ServiceNet is shutting down its Innovative Care Partners (ICP) program, which coordinated care for approximately 3,500 MassHealth enrollees and employed roughly 70 staff, due to federal Medicaid funding reductions and a Massachusetts policy change eliminating the mandate for Accountable Care Organizations to coordinate with community-based entities like ICP. This closure represents a material contraction in one service line, while other programs — particularly vocational services (Prospect Meadow Farm's new barn opened June 2026) and the ESOL MAP staff training program developed with Greenfield Community College — continue to expand.
ServiceNet firmographics
Firmographics- Name
- ServiceNet
- Legal name
- ServiceNet
- Website
- https://servicenet.org
- Company type
- Private
- Founded year
- 1965
- Headcount range
- 1,001–5,000 employees
- Short description
- ServiceNet is a 60-year-old non-profit human services agency headquartered in Northampton, MA, delivering mental health, developmental disability, brain injury, housing, substance use, and vocational programs to more than 8,000 individuals annually across Western Massachusetts through Medicaid funding, state contracts, and philanthropy.
- Ownership category
- akta.pro rank
Where ServiceNet is headquartered
LocationHeadquarters
- HQ city
- Northampton
- HQ country
- United States
- HQ region
- North America
Offices8 records
Markets served
ServiceNet business model
Business model- GTM type
- B2C
- Offering type
- Services
Revenue model
- Medicaid/MassHealth Funding: Adult Family Care is a Medicaid/MassHealth funded program that pays family and non-family caregivers for care of eligible adults with physical, cognitive, or medical disabilities.
- Government Contracts and Grants: ServiceNet receives state funding from Massachusetts Department of Developmental Services, grants from foundations like TD Charitable Foundation ($25,000), Davis Foundation ($10,000), and DDS technology contracts ($200,000 per year).
- Donations and Philanthropy: Organization accepts donations through its website and various fundraising efforts, with United Way support for Whole Children program.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Adult Family Care - Medicaid/MassHealth funded program |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
ServiceNet product offering
Product offeringCore offering
No substantive source content was provided to describe ServiceNet's core offerings.
Product overview
ServiceNet is a non-profit mental health and human services agency offering a comprehensive portfolio of programs across Western Massachusetts. The organization operates as a unified service network rather than a single product, with interconnected programs spanning mental health, developmental disabilities, brain injury services, child and family services, vocational rehabilitation, substance use recovery, and shelter/housing support. Key programs include outpatient Counseling and Psychiatry clinics, Brain Injury Services with the Strive Clinic, Developmental Services with Autism Connections as the regional resource center, Child and Adolescent Services including REACH early intervention and Whole Children and Milestones recreational programs, Shelter and Housing services, Substance Use and Recovery including Living in Recovery peer support, and Vocational Services featuring Prospect Meadow Farm therapeutic farming, Rooster Cafe culinary training, and Skillbuilders Makerspace. The organization serves more than 8,000 individuals annually through these coordinated programs.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Serves more than 8,000 individuals annually
- +2 more outcomes
Companies that use ServiceNet
Customer profileNamed customers6 records
Segments5 records
ServiceNet technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
ServiceNet partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- Greenfield Community CollegecoreServiceNet partnered with Greenfield Community College to develop a specialized ESOL (English for Speakers of Other Languages) MAP training program. The program helps staff who speak English as a second language prepare for Medication Administration Program certification. This six-week intensive course includes medication terminology, documentation, and communication skills tailored to the realities of direct care work.
- Holyoke Community CollegecoreHolyoke Community College received a $1.28 million grant to launch a free human services certificate and internship program. ServiceNet is one of four partner agencies (along with Gandara Center, Mental Health Association, and Jewish Family Services) providing paid internships for students. The program addresses a shortage of human services workers in western Massachusetts, with a reported gap of 600 social/human service workers.
- United Way of the Franklin and Hampshire RegionminorUnited Way of the Franklin and Hampshire Region provides generous support to Whole Children program, helping fund recreational, social, and enrichment classes for children and teens of all abilities.
- Forbes LibraryminorForbes Library in Northampton serves as a community partner for ServiceNet, hosting events including Friendship Band concerts and displaying artwork created by ServiceNet artists. The library also donates books for ServiceNet's Wellness Program book sale.
- River Valley Counseling CentercoreRiver Valley Counseling Center (RVCC) is a member of ServiceNet, providing outpatient counseling and psychiatric services. Staff and programs from RVCC participate in community events alongside ServiceNet, including Pride celebrations and community outreach.
- Prospect Meadow FarmcoreProspect Meadow Farm is a ServiceNet therapeutic vocational farming program providing meaningful employment for individuals with developmental disabilities, autism, or brain injury. The farm supplies produce to the Rooster Café and represents ServiceNet's social enterprise model.
Scale indicators5 records
Recent moves8 records
Expansion highlights5 records
ServiceNet competitors and assessment
Company assessmentDirect peers
- Behavioral Health Network (BHN): Springfield, MA-based nonprofit behavioral-health provider delivering outpatient mental-health, substance-use, and community services across Western Massachusetts. Directly comparable as a regional CCBHC-equivalent competitor serving overlapping populations in Hampden, Hampshire, Franklin, and Berkshire counties.
- Clinical & Support Options (CSO): Nonprofit community mental-health agency headquartered in Northampton, MA offering outpatient counseling, psychiatry, crisis, and substance-use services across Western Massachusetts. Closely comparable in service mix (counseling, psychiatry, substance use) and geographic overlap with ServiceNet's outpatient clinics.
- Gandara Mental Health Services: Western Massachusetts-based behavioral-health nonprofit providing outpatient mental-health, substance-use, and youth services, and a named partner alongside ServiceNet in the Holyoke Community College human-services certificate program. Direct peer competing for the same Medicaid/BSAS-funded populations.
- Center for Human Development (CHD): Springfield, MA-based nonprofit providing behavioral-health, developmental, and housing services across Western Massachusetts; historically affiliated with ServiceNet via shared logo/branding. Direct peer with near-identical service portfolio and regional footprint.
- Jewish Family Services of Western Massachusetts: Springfield/Northampton-based nonprofit delivering counseling, case management, and human services to vulnerable populations. Listed as a ServiceNet co-partner in the Holyoke Community College human-services certificate program; directly comparable in scope and geography.
- Riverside Community Care: Massachusetts-wide nonprofit providing mental-health, developmental, and child & family services across Eastern and Central Massachusetts. Comparable in integrated behavioral-health and I/DD service delivery model and CCBHC participation.
- Vinfen: Cambridge, MA-based nonprofit providing behavioral-health, I/DD, brain-injury, and housing services across Massachusetts. Directly comparable in brain-injury and developmental disability services, residential supports, and human-services workforce model.
- Aspire Health Alliance: Quincy, MA-based nonprofit providing mental-health, substance-use, and developmental services across Eastern Massachusetts. Comparable in integrated community behavioral-health and I/DD service portfolio and CCBHC participation.
- Bay State Community Services: Norwood, MA-based nonprofit providing behavioral-health, substance-use, housing, and youth services across Greater Boston and Eastern Massachusetts. Comparable in integrated mental-health, substance-use, and housing-program portfolio.
- The Home for Little Wanderers: Boston-based nonprofit providing child, family, and behavioral-health services including residential, community-based, and special-education programs across Massachusetts. Comparable in residential and child/adolescent service lines and human-services workforce model.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ServiceNet social profiles
Digital presenceServiceNet compliance and trust
Trust signalCompliance1 record
ServiceNet financial estimates
Financial estimateRevenue estimate
Valuation estimate
ServiceNet leadership team
Management profileNumber of profiles
ServiceNet subsidiaries and ownership
Company hierarchySubsidiaries2 records
ServiceNet funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ServiceNet M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ServiceNet
What does ServiceNet do?
No substantive source content was provided to describe ServiceNet's core offerings.
Is ServiceNet a public or private company?
ServiceNet is a private company. It is classified as unknown.
When was ServiceNet founded?
ServiceNet was founded in 1965. It employs 1,001 to 5,000 people.
Where is ServiceNet based?
ServiceNet is headquartered in Northampton, United States, in the North America region.
How does ServiceNet make money?
Three revenue lines are on record. Medicaid/MassHealth Funding is the primary driver. The others are government Contracts and Grants and donations and Philanthropy.
Who are ServiceNet's main competitors?
Direct peers on record are Behavioral Health Network (BHN), Clinical & Support Options (CSO), Gandara Mental Health Services, Center for Human Development (CHD), Jewish Family Services of Western Massachusetts, Riverside Community Care, Vinfen, Aspire Health Alliance, Bay State Community Services and The Home for Little Wanderers.
Does ServiceNet have an API?
No public API is recorded for ServiceNet.