Automotive Warranty Network, Inc.

What Automotive Warranty Network, Inc. does

Automotive Warranty Network, Inc. (AWN) is a privately held, family-owned warranty claims administration company founded circa 1994 and headquartered in Greenwood Village, Colorado. The company provides outsourced warranty processing, compliance auditing, and training services to automotive dealerships across all major US manufacturers, including luxury, domestic, and import brands. AWN's delivery model is virtually integrated, with more than 200 remote administrators working alongside 50+ HQ staff to process tens of thousands of repair orders per month and over $100 million in warranty claim value monthly on behalf of dealer clients. Differentiated positioning centers on the proprietary C.A.R.S. (Claim Accountability & Reporting System) application, which serves as the real-time communication, compliance, and reporting hub connecting warranty administrators, dealership personnel, and management.

AWN's core offering, Claims Management, covers the full lifecycle of a warranty claim from technician commentary and labor operation coding through DMS transmission, daily follow-up, and reconciliation of payment differences. This is augmented by tiered Auditing packages (Tier 1 at $1,300 for 20 ROs; Tier 2 at $1,800 for 30 ROs; Tier 3 at $2,500 for 50 ROs) and Training delivered via virtual sessions ($600 per Zoom session) or onsite ($1,300 per day plus travel). The C.A.R.S. application provides trend reporting, automated nightly and weekly summary emails, and mobile access on iOS and Android. The company advertises no setup fees and month-to-month agreements, FTC Safeguard compliance, and CDK Global Registered Warranty Staff Augmentation Provider status. Distribution relies on direct B2B enterprise sales with manufacturer referrals and CDK dealer integrations.

The revenue model is a blend of recurring monthly claims administration managed services and per-unit pricing for training and auditing. Customer segmentation is exclusively automotive dealerships of varying sizes, served via a sales-led enterprise motion in which account managers are assigned post-signature and IT onboarding connects AWN to the dealer's DMS and manufacturer portals. New clients onboard on the first of each month. Leadership is held by President David Reinicke and Vice President Jami Reinicke, supported by a Controller, Operations, Sales & Marketing, Account Management, Auditing & Training, and IT management team. The company operates as a family-controlled business with no disclosed external investors or parent company.

Name

Automotive Warranty Network, Inc.

Legal name

Automotive Warranty Network, Inc.

Website

https://awninc.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

Automotive Warranty Network, Inc. is a family-owned warranty claims administration firm that processes outsourced warranty claims, audits, and training for automotive dealerships across all major US manufacturers, using a proprietary C.A.R.S. application to manage tens of thousands of repair orders monthly.

Ownership category

akta.pro rank

Product category

Automotive Warranty Claims Administration

NAICS

Automotive Repair and Maintenance (8111)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

OEM/Captive Warranty & Service Contract Programs (FSAJALAE)

akta.pro secondary industries

Dealer-Sold & F&I Administered Service Contracts (Dealer Obligors) (FSAJALAD), Lease, Warranty & Maintenance Management Services (BPAEAOAL)

Keywords

• Warranty claims administration
• Automotive warranty processing
• Warranty compliance auditing
• Dealer warranty management
• Warranty staff augmentation

Headquarters

HQ city

Greenwood Village

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Warranty Claims Administration Services: Full-service warranty administration including claims processing, coding, booking, submission, correction, and accounting. Monthly service with virtual/remote delivery to automotive dealerships.
2. Training Services: Onsite and virtual training for dealership service staff including technicians, advisors, service managers, and warranty administrators. Priced per session or per day plus travel.
3. Auditing Services: Mock audit services with three tier levels (20, 30, or 50 repair orders) including consultation, detailed reports, markup of repair orders, and action plans for compliance improvement.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Automotive Warranty Network provides outsourced warranty claims administration services to automotive dealerships in the United States. From the time a technician completes a repair, AWN administrators review comments and punch times, apply labor operations in the dealership's DMS, transmit claims to manufacturers for payment, follow up on claims, and account for payment differences. The company complements this core service with warranty compliance auditing, staff training, and its proprietary C.A.R.S. software platform.

Product overview

Automotive Warranty Network offers a multi-module warranty claims management platform built around four core services. The central offering is Claims Management, where administrators handle the full lifecycle of warranty claims from repair completion through payment. This is supported by C.A.R.S. (Claim Accountability & Reporting System), a proprietary software hub providing real-time status tracking, compliance alerts, and reporting for repair orders. Completing the suite are Auditing services (Tier 1–3 mock audit packages) and Training programs (onsite, virtual, and online). These four components work together: C.A.R.S. serves as the communication and reporting backbone, while Auditing and Training provide proactive compliance and education support alongside the core claims processing.

Differentiator

Problem solved

Functional benefit

Brands

• C.A.R.S. (Claim Accountability & Reporting System): Proprietary online claims management system used as a hub for all communications to track repair order status, featuring email alerts for compliance issues and automated reporting.

Products and services

• Claims Management

Quantifiable outcome

• Process over $100,000,000 in warranty claims per month
• +1 more outcomes

Named customers9 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• CDK GlobalcoreTechnology or IntegrationAWN is a CDK Global Registered Warranty Staff Augmentation Provider, enabling seamless integration with CDK dealer management systems. This partnership allows AWN to connect to DMS and process warranty claims for dealerships using CDK's platform.
• Fixed Ops RoundtableminorGTM or Marketing PartnerTed Ings of AWN participates in the Fixed Ops Roundtable podcast, providing industry thought leadership and positioning AWN as an automotive warranty expertise resource.
• Fixed Ops MastermindminorGTM or Marketing PartnerDave Foy of AWN participates in Fixed Ops Mastermind, the premier online fixed operations platform dedicated to elevating industry standards.
• Automotive Manufacturers (Various)coreStrategic or Co-development PartnerRecognized by many automotive manufacturers who recommend their dealers to AWN's service. AWN maintains good faith relationships with manufacturers and runs trustworthy operations that have gained industry respect.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Dealertrack (Cox Automotive): Cox Automotive's DMS and dealer software platform used across many franchised dealers in North America. Comparable as an incumbent dealer-tech incumbent in the same fixed-ops value chain AWN serves, with potential to expand into warranty workflow automation.
• Solera Holdings: Global provider of software and services to the automotive insurance, claims, and repair ecosystem, including warranty and service-contract administration. Comparable as a broad incumbent in adjacent automotive claims and warranty software verticals.
• CDK Global: Dominant US dealer-management-system vendor and a registered AWN integration partner. Comparable because it sits inside the same dealer fixed-ops workflow AWN services; could in principle build native warranty-administration tooling that competes with AWN.
• Reynolds and Reynolds: Major US dealer-management-system provider serving franchised auto dealers. Comparable as an incumbent dealer-software platform whose workflows overlap with warranty administration and could subsume AWN's core claims-submission function.
• Zurich North America (Vehicle Service Contracts): Major insurer offering vehicle service contract administration and dealer-F&I warranty products through auto dealers. Comparable because it administers warranty and service-contract programs sold through the same dealer channel AWN serves.
• Epicor (Automotive Solutions): Provider of dealer-management and fixed-ops software solutions used by franchised auto dealers. Comparable as a dealer-software incumbent whose product suite touches warranty, parts, and service operations that intersect with AWN's claims-management footprint.
• Assurant (Extended Warranty Services): Large-scale third-party administrator of vehicle service contracts and extended warranties across automotive OEMs and dealers. Comparable as a warranty administrator operating at scale, focused on mechanical-breakdown and service-contract administration rather than OEM manufacturer claims.

Direct peers

• Dominion DMS: Independent dealer-management-system vendor serving franchised auto dealers in North America. Comparable as a direct competitor/partner in dealer software and a potential alternative platform for warranty and fixed-ops workflows.
• Auto/Mate (now part of DealerSocket / Solera): Dealer-management system vendor serving franchised auto dealerships, now part of Solera's dealer software stack. Comparable as a DMS peer whose integrated fixed-ops features directly intersect with warranty and claims processing workflows.

Regional players

• PBS Systems: Dealer-management-system provider primarily serving auto dealers across Canada and parts of the US. Comparable as a DMS competitor in the same dealer-fixed-ops category with warranty/claims workflow capabilities, though primarily operating in Canadian geography where AWN does not currently compete.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@automotivewarrantynetwork9090
• Facebookfacebook.com/awninc
• LinkedInlinkedin.com/company/automotive-warranty-network-inc.
• Xx.com/awninc

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Automotive Warranty Network, Inc.