FROX AG
FROX AG is a Swiss IT services firm, founded in 1996 and part of the Noser Group, specializing in Service Management and Process Automation consulting, implementation, and managed support across ServiceNow, BMC Helix, and Axon Ivy platforms for enterprise and government customers in Switzerland.
- Company typePrivate
- Founded1996
- HeadquartersHombrechtikon, Switzerland
- Headcount11–50
- GTM typeB2B
- OfferingServices
What FROX AG does
FROX AG is a Swiss IT services firm founded in 1996, specializing in Service Management and Process Automation for enterprise and government customers in Switzerland. The company is headquartered in Stäfa with additional offices in Winterthur and Bern-Worblaufen, and operates as a subsidiary of the Noser Group, a diversified Swiss technology group of 730+ employees spanning seven entities including AKROS, Bucher + Suter, DANEXiS, Noser Engineering, Noser Young, and Noser Bulgaria. FROX delivers consulting, system integration, engineering, and managed support services across three core platforms — ServiceNow (Premier Partner, 2024 EMEA Partner of the Year), BMC Helix, and Axon Ivy (Silver Partner) — covering modules such as ITSM, ITOM, ITAM, CMDB, CSM, FSM, SPM, HRSD, and OTM, alongside business process automation and a Vermittlerlösung unified communication product.
The business model is anchored on project-based professional services engagements with Swiss enterprises, augmented by a proprietary Fast Track implementation methodology that delivers fixed-price ServiceNow deployments within 3–4 weeks. The customer base spans energy (BKW, ewz, EWB), insurance (Die Mobiliar), telecommunications (Swisscom, Salt), rail (SBB, Matterhorn Gotthard Bahn), healthcare and pharmaceuticals (Galenica, Curaden, Medicall), manufacturing (Victorinox, Glutz, Bell Food Group), agriculture (fenaco), IT services (Unico Data, Netcloud, bedag, BDO), and federal and cantonal government (BIT, Gemeindeamt Kanton Zürich, Baudirektion Kanton Zürich, Kanton Bern). Notable outcomes include BKW absorbing a 30% increase in inquiry volume with the same headcount using an Axon Ivy customer service solution, MCH Group going live on ServiceNow ITSM in six weeks, ERNE Gruppe resolving 800+ tickets monthly, and Unico Data standardizing 200 processes.
The firm is differentiated by senior platform credentials — Martin Virág is the only ServiceNow MVP in Switzerland for 2026, Wojtek Chochlewicz (ex-DXC Technology, Swisscom, AMAG) joined as Solution Architect in March 2026, and Jürg Achermann serves as Business Manager (Geschäftsleiter). FROX markets AI-driven capabilities through the ServiceNow AI Control Tower, including autonomous agents, anomaly detection, and process automation, although core AI capability remains platform-delivered rather than proprietary. The company is privately held with no disclosed external funding or revenue figures.
FROX AG firmographics
Firmographics- Name
- FROX AG
- Legal name
- FROX AG
- Website
- https://www.frox.ch/
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- FROX AG is a Swiss IT services firm, founded in 1996 and part of the Noser Group, specializing in Service Management and Process Automation consulting, implementation, and managed support across ServiceNow, BMC Helix, and Axon Ivy platforms for enterprise and government customers in Switzerland.
- Ownership category
- akta.pro rank
FROX AG industry classification
Industry- Product category
- IT Service Management Consulting
- NAICS
- Management Consulting Services (54161), Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Other Management Consulting Services (541618)
- SIC
- Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- CRM Managed Services & Support (BPAEAGAD)
Keywords
Where FROX AG is headquartered
LocationHeadquarters
- HQ city
- Hombrechtikon
- HQ country
- Switzerland
- HQ region
- Europe
Offices3 records
Markets served
FROX AG business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Consulting Services: Professional consulting services for IT Service Management, Digital Transformation and Process Optimization including workshops and strategic advisory engagements.
- System Integration: Seamless integration of leading digitalization solutions into existing IT environments, implementation of ServiceNow, BMC Helix, and Axon Ivy platforms.
- Engineering: Custom application development for digital future of enterprises, individual solutions built on ServiceNow and other platforms.
- Operation and Support: Reliable support services flexibly adapted to customer needs, provided by experienced team for ongoing platform operation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | ServiceNow Fast Track packages at fixed prices |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels11 records
FROX AG product offering
Product offeringCore offering
FROX AG is a Swiss IT consulting and system integration firm that implements and supports enterprise service management and business process automation platforms, primarily ServiceNow, BMC Helix, and Axon Ivy. It delivers professional consulting, system integration, custom engineering, and ongoing operational support to mid-market and enterprise customers undergoing digital transformation. Its proprietary ServiceNow Fast Tracks methodology enables go-lives within 3-4 weeks at fixed prices for core ITSM and CSM modules.
Product overview
FROX AG operates as a specialized consulting and integration company offering a comprehensive portfolio of Service Management and Process Automation solutions. Their offering is structured around three main platform partnerships (ServiceNow, BMC Helix, Axon Ivy) combined with proprietary implementation methodologies. The core Service Management suite includes ITSM, ITOM, ITAM, CMDB, CSM, FSM, SPM, HRSD, and OTM modules delivered primarily on ServiceNow and BMC Helix platforms. Process automation is delivered through BPA solutions and Axon Ivy. FROX also offers Fast Tracks - a rapid implementation methodology enabling 3-4 week go-lives for core ServiceNow modules. The company differentiates through consulting, system integration, engineering, and operational support services across all platforms.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Service Management (ITSM) Implementation and consulting for IT Service Management covering incident, problem, and change management, delivered primarily on ServiceNow and BMC Helix platforms for enterprise IT departments.
Quantifiable outcome
- BKW handled 30% increased inquiry volume with same staff count after implementing Axon Ivy customer service solution
- +3 more outcomes
Companies that use FROX AG
Customer profileNamed customers26 records
Segments3 records
Ideal customer profiles2 records
FROX AG technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability4 records
Feature2 records
FROX AG partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core, secondary and minor.
- ServiceNowcoreFROX is a Premier Partner of ServiceNow in Switzerland and was named Service Provider Partner of the Year 2024 for the EMEA region. FROX provides professional consulting and seamless integration services for ServiceNow ITSM, CSM, ITOM, ITAM, SPM, HRSD, OTM, and FSM modules.
- BMC Software (BMC Helix)coreFROX is a partner for BMC Helix platform, providing ITSM implementations, migrations (e.g., BMC Remedy), and integrations. Long-standing partnership with deep expertise in BMC solutions.
- Axon IvysecondaryFROX is a Silver Partner of Axon Ivy, providing business process automation and BPA solutions using the Axon Ivy platform. Used for process digitalization, customer service solutions, and workflow automation.
- Noser GroupcoreFROX is a subsidiary of Noser Group, which includes AKROS, Bucher + Suter, DANEXiS, FROX, Noser Engineering, Noser Young, and Noser Bulgaria. The group brings together over 730 employees with broad technological expertise. Noser Group ranked 1st in Custom Software in Swiss Digital Ranking 2026.
- MoveSmart InitiativeminorFROX and Noser Group are early participants in MoveSmart, a Swiss nationwide initiative for sustainable corporate mobility launched January 2026. Supported by Pro Velo Switzerland, VCS Verkehrs-Club der Schweiz, and Verband öffentlicher Verkehr VöV.
Scale indicators4 records
Recent moves3 records
Expansion highlights5 records
FROX AG competitors and assessment
Company assessmentDirect peers
- Adlon AG: Swiss-headquartered ServiceNow Elite partner with comparable focus on ITSM, CSM and digital transformation for Swiss enterprises and government. Closest direct competitor in the Swiss ServiceNow ecosystem.
- Campana & Schott: European digital transformation consultancy with a strong ServiceNow practice, active in Switzerland and DACH. Competes head-to-head for ServiceNow implementation and ESM projects.
- Devoteam: European IT consultancy with significant ServiceNow and cloud platform delivery in Switzerland. Overlaps with FROX on ServiceNow ITSM, BPM, and enterprise transformation engagements.
Broad incumbents
- msg group: Large German-headquartered IT consultancy with DACH-wide ServiceNow and enterprise platform practices, including Swiss delivery. Broader portfolio across industries competes for the same enterprise transformation budget as FROX.
- Allgeier Group: European IT services group with ServiceNow and enterprise application delivery across DACH. Competes for Swiss enterprise IT modernization deals at a larger scale.
- Wavestone: International management and technology consultancy with ServiceNow expertise and Swiss presence post-ODI/Accesspoint acquisitions. Competes for IT transformation mandates.
- Swisscom (IT services arm): Incumbent Swiss telecom with a large enterprise IT services unit, including ServiceNow and BMC delivery. Both a customer relationship (FROX implements for Swisscom) and a competitor for large enterprise IT transformation contracts.
- BearingPoint Switzerland: European-origin management and technology consultancy with a Swiss practice delivering ServiceNow, ERP and digital transformation. Competes for Swiss enterprise mandates across the same verticals as FROX (insurance, energy, public sector).
Others
- AKROS (Noser Group subsidiary): Sister company within the Noser Group, focused on digital workplace, collaboration and M365 solutions. Shared talent pool and go-to-market with FROX, with adjacent technology focus.
- Bucher + Suter (Noser Group subsidiary): Noser Group sibling specializing in Cisco contact center and Vermittlerlösung-style unified communications. Closely related to FROX's Vermittlerlösung product line and shares customer base.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
FROX AG social profiles
Digital presenceFROX AG financial estimates
Financial estimateRevenue estimate
Valuation estimate
FROX AG leadership team
Management profileNumber of profiles
Profiles12 records
FROX AG funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FROX AG M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FROX AG
What does FROX AG do?
FROX AG is a Swiss IT consulting and system integration firm that implements and supports enterprise service management and business process automation platforms, primarily ServiceNow, BMC Helix, and Axon Ivy. It delivers professional consulting, system integration, custom engineering, and ongoing operational support to mid-market and enterprise customers undergoing digital transformation. Its proprietary ServiceNow Fast Tracks methodology enables go-lives within 3-4 weeks at fixed prices for core ITSM and CSM modules.
Is FROX AG a public or private company?
FROX AG is a private company. It is classified as corporate owned and is currently operating.
When was FROX AG founded?
FROX AG was founded in 1996. It employs 11 to 50 people.
Where is FROX AG based?
FROX AG is headquartered in Hombrechtikon, Switzerland, in the Europe region.
How does FROX AG make money?
Four revenue lines are on record. Consulting Services are the primary driver. The others are system Integration, engineering and operation and Support.
Who are FROX AG's main competitors?
Direct peers on record are Adlon AG, Campana & Schott and Devoteam. Broad incumbents are msg group, Allgeier Group, Wavestone, Swisscom (IT services arm) and BearingPoint Switzerland. Others are AKROS (Noser Group subsidiary) and Bucher + Suter (Noser Group subsidiary).
Does FROX AG have an API?
No public API is recorded for FROX AG.
What industry is FROX AG in?
FROX AG's product category is IT Service Management Consulting. Its primary akta.pro industry code is BPAEAGAD, CRM Managed Services & Support. Its NAICS code is 54161 and its SIC code is 8742.