Euro-Center

What Euro-Center does

Euro-Center (legal entity: EURO-CENTER Holding SE, Ireland-domiciled SE) is a global medical and travel assistance platform founded in 1971 and operating as a wholly-owned subsidiary of Munich Reinsurance Company since 2009. The company runs 24/7 emergency medical assistance from three hubs (Prague, Helsinki, Bangkok) supported by 11 branch offices, two dedicated BPO platforms (Cape Town, Katowice), and a verified cashless network of over 70,000 medical providers across all countries and territories. Headcount is approximately 300 employees, handling 150,000+ assistance cases and 144,000+ claims reimbursements annually with 80% cashless settlement and a 5-day claims turnaround. Customers comprise 2,000+ B2B accounts, including Munich Re group entities, global top-five assistance companies, and self-insured corporates.

The product portfolio centers on five integrated capabilities: emergency medical and travel assistance, claims handling and cost containment, MediCall telemedicine, the Provider Network App/Portal (cashless navigation tool), and Global Transport Services spanning 80+ air ambulance providers, Amadeus-licensed commercial medical flights, and complex evacuations. The technology stack is built on a proprietary case management system with real-time partner interface access, a Genesys Cloud contact center supporting 18 languages and a seven-language chatbot, Amadeus integration for direct flight reservations, and live radar flight monitoring for air ambulance coordination. Multi-currency invoicing (53 currencies) and ISO 9001:2015 certification underpin enterprise-grade operations.

Revenue is generated through B2B managed services contracts on multi-year terms with insurance firms, assistance companies, and corporate clients; BPO/professional services revenue is earned from white-labelled customer service, claims handling, and recoveries; and transport/evacuation revenue is per-incident. Pricing is quote-based and customized under contracts rather than published. Go-to-market is sales-led via direct enterprise relationships, supplemented by a Provider Portal for network recruitment. The value proposition rests on provider neutrality (no medical facility affiliations), 50+ years of proprietary case data, multilingual follow-the-sun coverage, and documented cost savings averaging 17% globally and 54% in the US market.

Name

Euro-Center

Legal name

EURO-CENTER Holding SE

Website

https://euro-center.com

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

101–250 employees

Short description

Euro-Center is a Munich Re-owned global medical and travel assistance platform operating 24/7 from three hubs and 11 branches, delivering emergency assistance, claims handling, telemedicine, and air ambulance coordination across a 70,000+ provider network to insurers, assistance companies, and corporates.

Ownership category

akta.pro rank

Product category

Medical and Travel Assistance Services

NAICS

Ambulance Services (62191), Emergency and Other Relief Services (62423)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Medical Assistance & Telemedicine for Travelers (THACANAE)

akta.pro secondary industries

Emergency Response, Assistance & Medical Evacuation Services (THACAEAC), Travel Assistance & Concierge Services (Non-Insurance) (FSAJAJAF)

Keywords

• Medical assistance services
• Travel assistance services
• Claims handling services
• Global provider network
• Emergency evacuation services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Assistance Services to Insurance Companies: Euro-Center provides emergency assistance via 24/7 assistance hubs, travel assistance, claims handling, specialised expatriate services and associated services to travel and expatriate insurance companies. Revenue is generated through service fees under long-term contractual arrangements.
2. Provider Network and Case Management: Providing assistance companies with direct access to Euro-Centers covering all regions globally, specialised know-how and local knowledge through one seamless solution covering assistance and network.
3. Corporate Medical Assistance Services: Full 24/7 medical assistance, local network access, cashless services, advice, and evacuation solutions for self-insured or partly self-insured corporate companies. Includes security services and occupational health services as add-ons.
4. BPO / Business Process Outsourcing: Customer service call solutions, claims handling services (medical, recoveries, travel, complaints), white labelling solutions. Operated through PBO Cape Town and BPO Katowice platforms.
5. Transport and Evacuation Services: Coordination of safe medical and personal transport globally including air ambulance, commercial flight arrangements, ground ambulance, and complex evacuations.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Euro-Center provides 24/7 emergency medical and travel assistance, claims handling, cost containment, and global evacuation services to travel and expatriate insurance companies, assistance companies, and self-insured corporates. Its offering combines three assistance hubs, eleven branch offices, 70,000+ vetted cashless medical providers, and a multilingual case management infrastructure spanning all countries and territories worldwide. Supplementary services include telemedicine (MediCall), BPO for claims and customer service, security services, occupational health, and Medical Emergency Response Plans (MERPs).

Product overview

Euro-Center is a global medical and travel assistance platform structured as a unified service portfolio centered around its 24/7 emergency medical assistance hubs (Prague, Helsinki, Bangkok), 11 branch offices, and a network of over 70,000-79,000 medical providers. The core offering comprises emergency medical and travel assistance, claims handling, and cost containment services, supplemented by specialized modules including MediCall telemedicine, a web-based Provider Network App, Provider Portal for network access, BPO Services (Cape Town and Katowice platforms), Global Transport Services with air ambulance coordination, and expatriate support solutions including e-cards and Medical Emergency Response Plans. These components function as an integrated platform enabling customers to access global and local services through a single entity partnership.

Differentiator

Problem solved

Functional benefit

Products and services

• MediCall Telemedicine Service

Quantifiable outcome

• 17% average documented global cost saving achieved in 2025
• +7 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Four partnerships are on record, tiered core.

• GenesyscoreTechnology or IntegrationEuro-Center migrated from 11 on-premise servers to the Genesys Cloud platform across 11 global locations, supporting operations in 18 languages. The migration enabled innovations including web messaging with chatbot in seven languages, embedded callback feature, and unified interaction audit tool. In 2024, Euro-Center received the Genesys Customer Innovation Award for this implementation.
• Air Ambulance Providers (80+)coreStrategic or Co-development PartnerEuro-Center partners with over 80 trusted air ambulance providers worldwide. Through their global transport team with multilingual in-house specialists in 10 languages available 24/7, they coordinate all forms of safe medical and personal transport. Premium cooperation with top airlines including Emirates, Qatar, Lufthansa, and Turkish Airlines.
• Global Security CompaniescoreStrategic or Co-development PartnerEuro-Center offers full package of security services worldwide through renowned global security companies. Services include security advice, alerts, travel risk management, crisis management (extraction, K&R, terrorism, cyber security), and global executive protection.
• Top Airlines (Emirates, Qatar, Lufthansa, Turkish Airlines)coreStrategic or Co-development PartnerPremium cooperation with top airlines for medical transport services. Euro-Center has Amadeus licenses allowing direct flight reservation management including stretcher options and accommodation booking.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• International SOS: The global leader in medical and travel security assistance, operating 24/7 assistance centers and a worldwide provider network for insurance, corporate, and government clients — the most direct comparable to Euro-Center's core offering.
• Europ Assistance: Generali-owned global assistance group offering travel, health, and roadside assistance with multi-language 24/7 centers and a worldwide provider network — directly comparable in scope, geography, and customer segments.
• AXA Assistance: The assistance arm of AXA Group, providing travel, health, automotive, and home assistance globally. Comparable B2B model serving insurance, assistance, and corporate clients with multi-language platforms.
• Assist America: U.S.-headquartered global travel assistance provider (now part of Europ Assistance) offering 24/7 medical, security, and travel assistance with a global provider network — closely overlapping Euro-Center's value proposition.
• Global Excel Management: Specialist in medical cost containment, claims management, and travel health assistance for insurers and assistance companies — directly comparable on cost containment, claims handling, and provider-network services.
• Charles Taylor Assistance: Provider of global assistance, claims, and travel risk services to insurers, corporates, and assistance companies — comparable in B2B service mix, multi-language operations, and global provider network model.
• Global Rescue: Provider of medical, security, and evacuation assistance for travelers, with a global network of providers and 24/7 operations — overlapping with Euro-Center on travel medical assistance and evacuation services.
• Falck Global Assistance: Danish-headquartered emergency and medical assistance provider with strong presence in Scandinavia and Northern Europe — directly comparable on medical transport, evacuation, and cross-border assistance.

Broad incumbents

• UnitedHealthcare Global: International health and travel assistance arm of UnitedHealth Group serving insurers, employers, and governments — broader incumbent with overlapping medical assistance capabilities embedded in a much larger health platform.
• Cigna Global Health Benefits: Global health benefits and assistance provider for multinational employers and insurers, offering medical assistance, evacuation, and provider networks — broader incumbent with overlapping expatriate and travel assistance services.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/euro-center
• Facebookfacebook.com/Euro-Center-Prague-sro-479406678763015

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Euro-Center