MASA MTS

What MASA MTS does

MASA MTS (Medical Access & Service Advantage) is a division of MASA Global, founded in 1974 as Medical Air Services Association and headquartered in Plantation, Florida. It operates as a privately held, bootstrapped membership organization providing emergency medical transportation cost coverage to individual consumers, families, employers, and association members across the United States, Canada, Mexico, the Caribbean, the Bahamas, and Bermuda. Rather than owning ambulance assets, MASA arranges transport through independent third-party providers and pays approved member bills after the event, positioning itself as a guaranteed-issue, no-network, no-deductible complement to — rather than a substitute for — primary health insurance.

Its product architecture is a tiered subscription portfolio: MASA Platinum (annual/monthly entry-level), MASA Elite 5-Year (mid-tier multi-year), and MASA Charter Lifetime (premium lifetime, including concierge and $50,000 foreign currency emergency prepayment), supplemented by MASA Emergency Shield Plus, a Florida-specific plan (MASAF), an employer-focused MASA Emergent program, and two adjacent divisions — MASA Assist (international/Caribbean) and MASA TRS (funeral-industry mortal remains transport). Underlying technology is a conventional member portal handling renewals, itinerary submission, and claims intake (email, portal, mail) with a 30-business-day processing SLA, backed by HIPAA, CCPA, GDPR, and PCI-aligned data handling via CSG Forte Payments.

MASA generates revenue primarily through recurring membership subscriptions and lifetime plan initiation fees, with pricing ranging from approximately $290/year for a Florida individual Platinum plan to $4,500 + $60 initiation for a Lifetime family plan. Go-to-market combines a commissioned in-home/seminar agent sales force, direct website enrollment, employer benefit sales through HR/brokers, and affinity partnerships with organizations such as ClubCorp, AFA, Neptune Society, Precoa, and the International Association of Surgeons. The company reports 2 million+ members, 18 international locations, 51-100 employees, and a BBB A+ rating sustained for over 15 years.

Name

MASA MTS

Legal name

Medical Air Services Association, Inc.

Website

https://masamts.com

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

51–100 employees

Short description

MASA MTS is a privately held, membership-based medical transportation cost coverage provider founded in 1974, serving 2M+ individual consumers, families, and employer groups across the U.S., Canada, Mexico, and the Caribbean with guaranteed-issue emergency ground and air ambulance protection through tiered subscription plans.

Ownership category

akta.pro rank

Headquarters

HQ city

Plantation

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D, Others

Revenue model

1. Individual Membership Subscriptions: Annual and multi-year subscription plans (Platinum, Elite 5-Year, Lifetime) providing coverage for emergency medical transportation costs. Membership fees are the primary revenue stream, with options for monthly or annual billing.
2. Employer Group Benefits: MASA Emergent membership sold to employers as employee benefits, providing group coverage for workforce medical transportation protection.
3. One-Time Membership Fees: Lifetime plans include one-time initiation fees ($60) in addition to the plan price for individual and family coverage.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

MASA MTS sells prepaid membership subscriptions that cover emergency medical transportation costs (ground ambulance, air ambulance, helicopter, repatriation, vehicle/RV return, pet return, and mortal remains transport) for individuals, families, and employer groups. The company does not operate vehicles; instead it arranges and pays for transport through a network of independent third-party providers across the U.S., Canada, Mexico, Caribbean, Bahamas, and Bermuda. Coverage is guaranteed-issue with no health questions, waiting periods, or pre-existing condition exclusions.

Product overview

MASA MTS operates as a membership-based medical transportation solutions provider offering a portfolio of tiered individual and business plans. The core individual product line consists of three membership tiers: MASA Platinum (annual/monthly entry-level), MASA Elite 5-Year (mid-tier with extended services), and MASA Charter Lifetime (premium with exclusive services). All plans cover emergency ground ambulance, air ambulance, helicopter transport, and related benefits. MASA Emergency Shield Plus adds worldwide coverage including water ambulance and cruise ship evacuation. Business Solutions offers MASA Emergent for employer benefits. The company also operates two divisions: MASA Assist (international/Caribbean services) and MASA TRS (funeral industry transport). MASA is not an insurance provider and utilizes third-party transportation service providers.

Differentiator

Problem solved

Functional benefit

Brands

• MASA Medical Transport Solutions (MASA MTS): Division providing pre-paid medical transportation solutions for consumers covering ground ambulance, helicopter, and airplane transportation services.
• MASA Assist
• MASA Transport and Relocation Solutions (MASA TRS)
• MASA Platinum
• MASA Elite 5-Year
• MASA Charter Lifetime
• MASA Emergent

Products and services

• MASA Platinum Entry-level annual or monthly membership providing emergency ground and air ambulance transportation coverage, with benefits including emergency air transportation, helicopter transport, ground ambulance, organ retrieval, repatriation, escort transportation, vehicle return, pet return, and worldwide coverage. Targeted at individuals and families seeking protection from out-of-pocket emergency medical transport bills.
• MASA Elite 5-Year Mid-tier five-year membership plan that includes all Platinum benefits plus additional services such as Travel Advisor, Physician Search, and extended coverage durations. Targeted at individuals and families seeking a mid-term commitment with expanded support services.
• MASA Charter Lifetime Premium lifetime membership providing all Elite benefits plus exclusive services including Emergency Message Center, Attorney Advisory Service, Translation Services, Cash Advance, Global Advisor, Concierge Service, and prepaid foreign currency emergency transport protection up to $50,000. Targeted at individuals and families seeking a one-time payment with the most comprehensive benefits.
• MASA Emergent Employer-sponsored membership program for businesses providing employees with ground ambulance, emergency helicopter ambulance, and emergency airplane ambulance coverage. Features guaranteed issue, no deductibles, no claim forms, no age limits, and no health questions. Targeted at employers and HR departments offering MASA as an employee benefit.
• MASA Emergency Shield Plus Premium add-on plan tier offering worldwide emergency water ambulance transport, cruise ship evacuation coverage, transportation interruption expense protection, worldwide ground/air ambulance coverage, worldwide vehicle and RV return, and $5,000 hospitalization protection for inpatient medical stays outside the U.S. Targeted at individuals who travel frequently.
• MASA MTS of Florida State-specific membership variant for Florida residents with pricing and plan options tailored to Florida regulatory requirements, including prepaid limited health service organization coverage through MASAF. Targeted at Florida residents who are not eligible for standard MASA plans in their state.
• MASA Assist Division of MASA Global focused on international services and membership needs, expanding throughout the Caribbean. Offers various membership programs for those living outside the United States to ensure access to quality medical facilities and urgent care transportation. Targeted at non-U.S. residents and frequent international travelers.
• MASA Transport and Relocation Solutions (MASA TRS) Division working with the funeral industry to provide transportation for mortal remains and pre-need planning solutions, offering peace of mind for families at the time of death. Targeted at funeral homes and pre-need planning organizations.

Quantifiable outcome

• Ground ambulance costs averaging $2,000 per transport, with potential for much higher depending on level of care and distance
• +3 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered minor and core.

• ClubCorpminorChannel Partner/ Reseller/ DistributorAffinity partnership offering MASA memberships to ClubCorp members as an added benefit to their membership offerings.
• International Association of Surgeons (IAS)minorChannel Partner/ Reseller/ DistributorPartnership with IAS to provide medical transportation solutions to members of the international surgeons association.
• AFA (American Family Association)minorChannel Partner/ Reseller/ DistributorAffinity partnership providing MASA medical transportation membership benefits to AFA members.
• Neptune SocietycoreChannel Partner/ Reseller/ DistributorKey partnership in the pre-need planning industry - Neptune Society uses MASA transport and relocation solutions for mortal remains transportation, bringing deceased members home to their families.
• PrecoaminorChannel Partner/ Reseller/ DistributorPre-need planning industry partner utilizing MASA transport solutions for their clients' end-of-life transportation needs.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• MedjetAssist: Membership-based medical evacuation and transport assistance company offering individual and family plans for domestic and international emergency medical transport. Direct competitor to MASA MTS in the membership emergency medical transport category.
• Global Rescue: Provides emergency medical evacuation, security extraction, and travel risk membership services to individuals, families, and corporations. Closely comparable to MASA MTS in terms of subscription-based emergency transport coverage and international reach.
• SkyMed International: Membership program covering emergency medical evacuations, helicopter, and air ambulance services worldwide for individuals. A direct competitor to MASA MTS in the air ambulance membership category.
• Air Ambulance Card: Subscription-based air ambulance membership program that pays for emergency air medical transport costs. Comparable to MASA MTS as a membership-funded air ambulance coverage provider.
• Assist America: Provides global emergency medical assistance, evacuation, and travel protection services, often embedded in insurance products. Directly comparable to MASA MTS for emergency medical transport membership.
• Companion Global Healthcare: Provides medical evacuation and hospital-of-choice repatriation services through membership plans for travelers and expatriates. Comparable to MASA MTS in covering emergency medical transport costs via subscription.

Broad incumbents

• International SOS: World's largest medical and security assistance company serving multinational corporations, governments, and individuals with medical evacuation, travel risk, and on-the-ground health services. Broader portfolio incumbent compared to MASA MTS's consumer-focused transport membership.
• FrontierMEDEX (now part of UnitedHealthcare Global): Provides medical and security assistance, evacuation services, and travel risk management as part of UnitedHealthcare Global. Incumbent in the medical evacuation space with broader insurance backing, overlapping MASA MTS's coverage scope.
• AIG Travel Guard: Major travel insurance provider whose policies often include emergency medical evacuation and transport coverage. Comparable to MASA MTS for travel-related emergency transport, but distributed as insurance rather than pure membership.

Regional players

• Neptune Society: Pre-need funeral planning provider that partners with MASA TRS for mortal remains transportation. Adjacent participant in MASA's ecosystem and comparable distribution channel for end-of-life transport services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/MASAMTS
• LinkedInlinkedin.com/company/medical-air-services-association

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MASA MTS