Centralarm Monitoring

What Centralarm Monitoring does

Centralarm Monitoring Inc. is a privately-held, family-owned central station alarm monitoring company founded in 1988 by Stew Helmig, a former 18-year firefighter. The company provides 24/7/365 life-safety monitoring services to professional alarm dealers, who in turn serve residential and commercial end customers. Its core service portfolio comprises four lines: security monitoring (burglary, fire, environmental, video), medical monitoring including Mobile Personal Emergency Response System (MPERS) monitoring, elevator emergency monitoring with full video two-way integration, and a 24/7 telephone answering service operated through the wholly-owned subsidiary Execucom. All monitoring runs on a proprietary technology stack centered on the Infinus automation backbone, deployed across hot-redundant, duplicate-or-triplicate monitoring sites with multiple data and phone carrier failover. A second proprietary platform, Centrack, provides GPS-enabled location and two-way voice for mobile medical alerts, while the Boldnet dealer portal handles dealer account management and reporting. Both monitoring facilities are UL listed and the operator team holds TMA 5 Diamond certification, and the company is licensed in 12+ US states covering all major regions, enabling coast-to-coast dealer service.

Name

Centralarm Monitoring

Legal name

Centralarm Monitoring Inc.

Website

https://centra-larm.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

51–100 employees

Short description

Centralarm Monitoring Inc. is a privately-held, family-owned central station alarm monitoring company founded in 1988, providing 24/7 security, medical (MPERS), elevator, and telephone answering services to professional alarm dealers across the United States.

Ownership category

akta.pro rank

Product category

Alarm Monitoring Services

NAICS

Security Systems Services (56162), Security Systems Services (except Locksmiths) (561621)

akta.pro primary industry

Central Station Monitoring (Third-Party Wholesale Monitoring) (BPAKAFAI)

akta.pro secondary industries

Commercial & Industrial Alarm Monitoring (BPAKAFAB), Fire Alarm Monitoring & Dispatch (BPAKAFAC), Professional Monitoring (Burglar/Intrusion) (HSAHAAAA)

Keywords

• Alarm monitoring services
• Central station monitoring
• Medical alert monitoring
• Elevator emergency monitoring
• Dealer portal platform

Headquarters

HQ city

Manchester

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Alarm Monitoring Services: Recurring monitoring fees for security, fire, medical, elevator, and environmental alarm monitoring services. Revenue is generated through professional alarm dealers who resell monitoring services to end customers.
2. Answering Service (Execucom): 24/7 telephone answering services for businesses requiring personal customer service support, handled through dedicated US-based operators
3. Dealer Support Services: Services provided to alarm dealers including onboarding, technical support, account setup, training, and materials

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Centralarm Monitoring Inc. operates as a wholesale B2B central monitoring station providing 24/7/365 alarm monitoring services to professional alarm dealers across the United States. Its core offerings include Security Monitoring (burglary, fire, environmental, video), Medical Monitoring (in-home and mobile GPS-enabled personal emergency response via the proprietary Centrack platform), Elevator Monitoring (including fully integrated video two-way emergency systems), and the Execucom 24/7 US-based telephone answering service. All monitoring runs on the proprietary Infinus backbone across two UL-listed, hot-redundant facilities staffed by TMA 5 Diamond certified operators, with dealers managing accounts through the Boldnet online portal.

Product overview

Centralarm Monitoring Inc. operates as a comprehensive life safety monitoring platform offering four core monitoring services: Security Monitoring (covering burglary, fire, medical, elevator, video and environmental alarms), Medical Monitoring (with proprietary Centrack GPS platform and two-way voice), Elevator Monitoring (including video two-way emergency response), and Execucom Answering Service (100% US-based 24/7 telephone answering). The company uses its proprietary Infinus backbone as the automation infrastructure across redundant monitoring sites. Dealers access the platform via the Boldnet dealer portal. The architecture is unified around the Infinus system with specialized monitoring services built on top.

Differentiator

Problem solved

Functional benefit

Products and services

• Security Monitoring 24/7 central-station monitoring of burglary, fire, medical, elevator, video, and environmental alarm signals transmitted via cellular, IP, radio, and phone lines, provided wholesale to professional alarm dealers and delivered from TMA 5 Diamond certified operator stations.
• Medical Monitoring Central-station medical emergency monitoring for in-home medical alert systems and mobile GPS-enabled personal emergency response devices, leveraging the proprietary Centrack platform for GPS device location and two-way voice communication.
• Elevator Monitoring Professional elevator emergency monitoring supporting both traditional and video two-way systems, fully integrated with all video two-way elevator emergency equipment (including code-compliant systems with cameras and two-way text response for hearing-impaired occupants).
• Execucom Answering Service 24/7 telephone answering service delivered by 100% US-based live operators, handling routine messages through to emergency calls for businesses that require personal, quality customer service support; operated through Centralarm's wholly owned subsidiary Execucom.

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ADT Inc. ADT is the largest US residential and commercial security provider with multiple owned UL-listed monitoring centers and a national direct sales force. As a broad incumbent, ADT competes both directly with Centralarm-served dealers in end-customer markets and represents a captive alternative to wholesale monitoring.
• Brinks Home Security: Brinks Home is a national residential security provider that operates its own central monitoring station alongside offering monitoring services. While it primarily sells direct-to-consumer, it represents a broad incumbent with overlapping monitoring capabilities and competes with Centralarm-served dealers in the residential alarm market.
• Stanley Security (Securitas): Stanley Security (now part of Securitas) operates a national commercial security monitoring operation and serves commercial end customers directly. It overlaps with Centralarm's commercial monitoring vertical and represents a scaled incumbent with monitoring capabilities that competes for the same commercial end customers served by Centralarm's dealer network.

Direct peers

• Rapid Response Monitoring Services: Rapid Response Monitoring is a large UL-listed wholesale central station providing security, fire, medical, and IoT monitoring services to dealers across the US. It operates multiple redundant monitoring centers with significant dealer-channel volume, making it a direct competitor to Centralarm in the third-party wholesale monitoring space.
• National Monitoring Center (NMC): NMC is a wholesale central monitoring station providing alarm dealers with UL-listed, TMA Five Diamond certified monitoring services across security, fire, medical, and environmental verticals. It is a direct competitor to Centralarm in the third-party wholesale monitoring model serving professional alarm dealers.
• AvantGuard Monitoring Centers: AvantGuard is a UL-listed wholesale central monitoring station serving alarm dealers with security, fire, medical, and environmental monitoring. It competes directly with Centralarm in the dealer-channel third-party monitoring model with redundant monitoring infrastructure and TMA certifications.
• Security Central (now part of Everon): Security Central was a wholesale central monitoring station serving alarm dealers nationwide with UL-listed facilities before being acquired by Everon (formerly ADT Commercial). It is comparable to Centralarm as a UL-listed, dealer-channel monitoring service provider with overlapping product lines in security and fire.
• Dynamark Monitoring: Dynamark Monitoring is a wholesale central station providing alarm monitoring services to independent alarm dealers across the US, with UL-listed facilities and TMA certifications. It competes directly with Centralarm in the dealer-channel business model for residential and commercial alarm monitoring.
• COPS Monitoring: COPS Monitoring is one of the largest wholesale central monitoring stations in the US, serving alarm dealers nationwide with UL-listed facilities, six redundant monitoring centers, and TMA Five Diamond certified operators. Directly comparable to Centralarm in dealer-channel business model, regulatory certifications, and service breadth across security, fire, and medical monitoring.

Emerging players

• Medical Guardian: Medical Guardian is a leading direct-to-consumer PERS/MPERS provider offering medical alert systems with monitoring. It is comparable to Centralarm's medical monitoring vertical via Centrack, particularly as MPERS devices increasingly require GPS-enabled monitoring backends — Centralarm could potentially serve Medical Guardian or similar providers as a wholesale monitoring partner.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/centralarmmonitoring

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Centralarm Monitoring