Medical Guardian
Medical Guardian is a Philadelphia-based connected-care company providing medical alert systems, remote patient monitoring, and the MGEngage360 platform to 630,000+ seniors, Medicare Advantage plans, Medicaid programs, and healthcare providers across the U.S.
- Company typePrivate
- Founded2005
- HeadquartersPhiladelphia, United States
- Headcount501–1,000
- GTM typeB2B and B2C
- OfferingServices
What Medical Guardian does
Medical Guardian is a Philadelphia-based, privately held connected-care company founded in 2005 by CEO Geoff Gross, providing medical alert systems and remote patient monitoring solutions primarily to older adults aging in place. The company markets a portfolio of five core PERS devices — MGHome Cellular, MGHome Landline, MGMini, MGMini Lite, and MGMove smartwatch — offering 24/7 emergency monitoring with fall detection, GPS/Wi-Fi location, and two-way voice, backed by UL-certified U.S.-based monitoring centers with 10-second response times. Underlying the hardware is the MGEngage360 platform, a modular software stack combining PERS, remote patient monitoring peripherals (blood pressure, pulse oximetry, weight, glucose), AI-powered engagement messaging, and EHR integration with Epic and Cerner.
Revenue is generated through a hybrid business model spanning direct-to-consumer subscriptions ($14.95-$61.95/month, $0-$200 equipment fees), enterprise healthcare services to Medicare Advantage plans (50+ organizations, 1,600+ plans) and providers, and government programs through the MedScope brand across 45+ states. Following a 2021 Water Street Healthcare Partners private equity investment and acquisitions of MedScope (2021) and MobileHelp (2024), Medical Guardian has scaled to 600+ employees and approximately $250 million in annual revenue serving 630,000+ active members, with an additional distribution arm through a nationwide network of 650+ local installers and channel partners. The company is actively developing machine learning models for fall risk, social isolation, and cognitive decline, positioning predictive analytics as a differentiator within its enterprise and government health plan offerings.
Medical Guardian firmographics
Firmographics- Name
- Medical Guardian
- Legal name
- Medical Guardian LLC
- Website
- https://medicalguardian.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Medical Guardian is a Philadelphia-based connected-care company providing medical alert systems, remote patient monitoring, and the MGEngage360 platform to 630,000+ seniors, Medicare Advantage plans, Medicaid programs, and healthcare providers across the U.S.
- Ownership category
- akta.pro rank
Medical Guardian industry classification
Industry- Product category
- Medical Alert Systems and Personal Emergency Response Services
- NAICS
- Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Electromedical & Electrotherapeutic Apparatus (3845)
- akta.pro primary industry
- Wearable Medical Alert Devices (Pendants, Watches, Bands) (HSAHAHAI)
- akta.pro secondary industries
- Fall Detection & Automatic Alert Monitoring Services (HSAHAHAC), Mobile PERS & GPS Medical Alert Services (HSAHAHAA), Caregiver Monitoring, Check-In & Family Notification Platforms (HSAHAHAE), Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE), Medical Alert / PERS Monitoring (Emergency Response) (BPAKAFAD)
Keywords
Where Medical Guardian is headquartered
LocationHeadquarters
- HQ city
- Philadelphia
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Medical Guardian business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain
Revenue model
- Medical Alert Monitoring Subscriptions: Recurring monthly/annual subscription fees for 24/7 emergency monitoring services. Pricing ranges from $14.95 to $61.95 per month depending on device type and service tier. Annual plans offered with promotional discounts.
- Device Sales: One-time equipment fees ranging from $0-$200 depending on model. Devices include MGHome Cellular, MGHome Landline, MGMini, MGMini Lite, and MGMove smartwatch.
- Healthcare Enterprise Services: B2B services for health plans, providers, and senior living operators including PERS devices, RPM, care calls, and engagement services. Revenue derived from per-member-per-month arrangements and service contracts.
- Government Program Services: Medicaid/LTSS and Medicare Advantage programs. MedScope brand serves government-sponsored programs across 45+ states with device installation and monitoring services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | MGHome Cellular - In-home cellular system with Fall Detection |
| Subscription | Monthly | Mobile Alert Systems - Monthly monitoring |
| Subscription | Monthly | MobileHelp Elite - Mobile PERS device |
| Subscription | Annual | Annual Subscription Plans |
| One time/ perpetual license | Monthly | Equipment Fees |
Go-to-market motion5 records
Distribution channels7 records
Marketing channels10 records
Medical Guardian product offering
Product offeringCore offering
Medical Guardian designs, sells, and monitors Personal Emergency Response System (PERS) devices for seniors and individuals with disabilities, providing 24/7 emergency response with 10-second average response times. The company sells hardware (MGHome, MG Mini, MG Mini Lite, MG Move, MobileHelp Elite) bundled with monthly/annual monitoring subscriptions, and extends the offering through the MGEngage360 platform that combines PERS, Remote Patient Monitoring, Care Calls, and AI-driven predictive analytics for healthcare organizations.
Product overview
Medical Guardian offers a platform-plus-modules portfolio of connected-care medical alert and remote monitoring solutions for aging adults. The core product line consists of five PERS devices: MGHome Cellular and MGHome Landline (home-based systems), and MGMini, MGMini Lite, and MGMove (mobile/wearable systems). These devices provide 24/7 emergency response, fall detection, GPS location, and two-way voice communication. The portfolio is unified under the MGEngage360 platform, which layers Remote Patient Monitoring (RPM), Care Calls/Wellness Team outreach, and AI-powered engagement services on top of the PERS foundation. Medical Guardian serves both direct-to-consumer and healthcare organization segments—the latter through Medicaid LTSS programs (via the MedScope brand, acquired 2021) and Medicare Advantage plans. The company expanded its healthcare footprint by acquiring MobileHelp in May 2024.
Differentiator
Problem solved
Functional benefit
Brands
- MGEngage360: End-to-end engagement platform combining PERS, RPM, and patient engagement tools for healthcare organizations and Medicare Advantage plans.
- MG Healthcare Services
Products and services
- MGHome Cellular Home-based cellular medical alert system with time and temperature display, backup battery, and optional fall detection, designed for users who do not have a landline. Bundled with 24/7 monitoring subscription.
- MGHome Landline Home-based medical alert system using an existing landline connection, offering up to 1,300 feet of in-home protection range with backup battery and optional fall detection, bundled with 24/7 monitoring.
- MG Mini Versatile, lightweight mobile GPS medical alert button with optional fall detection, worn as a necklace or belt clip, available in 4 colors, with up to 5 days of battery life and bundled with 24/7 monitoring.
- MG Mini Lite Discreet wrist-worn mobile medical alert device with step and activity tracking, water-resistant (shower-safe) design, and up to 7 days of battery life, designed for users preferring a less visible form factor.
- MG Move Smartwatch-style medical alert with GPS, voice-to-text chat, weather updates, appointment reminders, step counting, and optional fall detection, water-resistant with up to 24 hours of battery life and 4G LTE connectivity.
- MobileHelp Elite Mobile Personal Emergency Response System (mPERS) with one-touch SOS, advanced fall detection, two-way calling, GPS/Wi-Fi location services, and extended battery life, priced starting at $37.95/month. First product under Medical Guardian's combined MobileHelp R&D.
- MGEngage360 Modular engagement platform combining PERS devices, Remote Patient Monitoring (RPM), Care Calls, AI-powered messaging, and patient education. Designed for healthcare payers and providers to improve STAR ratings, close care gaps, and reduce hospitalizations through proactive outreach and wellness support.
- MedScope (Medicaid/LTSS PERS Program) Medical Guardian's Medicaid/Long-Term Services and Supports (LTSS) brand acquired in 2021, serving government-sponsored PERS programs across 45+ states with PERS devices, installation, monitoring, and care manager tools for state Medicaid agencies and MCOs.
Quantifiable outcome
- 93% customer satisfaction score (Silver Stevie Award for Service in a Healthcare Industry)
- +6 more outcomes
Companies that use Medical Guardian
Customer profileNamed customers11 records
Segments8 records
Ideal customer profiles6 records
Medical Guardian technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability4 records
Feature5 records
Medical Guardian partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and major.
- MobileHelpcoreMedical Guardian acquired MobileHelp in May 2024 to expand healthcare solutions for aging adults, enhancing capabilities in emergency response and remote patient monitoring. The acquisition supports over 600,000 active members with broader safety and wellness services. MobileHelp launched the Elite model in June 2026 as the first product release under combined R&D capabilities.
- MedScopecoreMedical Guardian acquired MedScope in October 2021 to advance its healthcare expansion. MedScope is Medical Guardian's flagship brand in the Medicaid market, supporting LTSS and government-sponsored programs across 45+ states. The acquisition enhanced Medical Guardian's capabilities in government healthcare programs.
- CentenemajorCentene is one of the largest healthcare enterprises in the U.S., providing Medicare Advantage and Medicaid health plan services. Listed as a healthcare partner customer on Medical Guardian's website.
- Mass General BrighammajorMass General Brigham is a leading health system in Boston. Listed as a healthcare partner customer on Medical Guardian's website.
- Horizon Blue Cross Blue Shield of New JerseymajorHorizon BCBSNJ is New Jersey's largest health insurer. Listed as a healthcare partner customer on Medical Guardian's website.
- AmerigroupmajorAmerigroup is a national Medicaid and Medicare Advantage managed care company. Listed as a healthcare partner customer on Medical Guardian's website.
- Florida BluemajorFlorida Blue is the Blue Cross Blue Shield affiliate for Florida. Listed as a healthcare partner customer on Medical Guardian's website.
- LHC GroupmajorLHC Group is a national home health and personal care provider. Listed as a healthcare partner customer on Medical Guardian's website.
Scale indicators14 records
Recent moves6 records
Expansion highlights6 records
Medical Guardian competitors and assessment
Company assessmentDirect peers
- Life Alert: Long-established direct competitor in the U.S. PERS market, offering in-home and mobile medical alert devices with 24/7 monitoring for seniors. Closest analogue to Medical Guardian's core consumer PERS offering.
- Bay Alarm Medical: Direct PERS competitor selling in-home, mobile GPS, and fall-detection devices DTC to seniors. Competes head-to-head with Medical Guardian on price, device form factor, and online ordering.
- Tunstall Healthcare: International PERS and telecare provider with U.S. operations focused on healthcare organizations, government programs, and senior housing. Competes for healthcare enterprise and senior-living PERS contracts similar to Medical Guardian's MG Healthcare Services.
- VRI (a Modivcare company): Modivcare's PERS/RPM division, providing medical alert and remote monitoring primarily through Medicaid, managed care, and government-sponsored programs. Direct overlap with Medical Guardian's MedScope/government channel.
- Connect America (LifeStation): Large PERS provider serving both consumers and healthcare organizations through the LifeStation brand and connected-health platform. Comparable mix of DTC, healthcare, and government program contracts.
Emerging players
- Aloe Care Health: Smaller, tech-forward PERS company offering voice-activated in-home and mobile emergency response with a caregiver dashboard. Overlaps with Medical Guardian's MGEngage360 and caregiver-monitoring positioning.
Broad incumbents
- Apple (Apple Watch Fall Detection): Apple Watch includes fall detection and emergency SOS that compete for the same peace-of-mind use case among active older adults. A consumer-tech incumbent that increasingly encroaches on entry-level PERS demand.
- Philips Lifeline: One of the most recognized medical alert brands, owned by Philips. Competes across home and mobile PERS but operates as part of a broader healthcare/medical equipment portfolio rather than a focused PERS specialist.
- Best Buy Health (Lively/GreatCall): Best Buy's health unit, including the Lively and GreatCall brands, sells medical alert devices and connected senior health services. Brings big-box retail distribution and consumer-electronics positioning against Medical Guardian.
- ADT Health: Security giant ADT's PERS/health division offering medical alert systems to seniors. Uses ADT's nationwide monitoring infrastructure and brand reach as a broader incumbent competing for the same end customer.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Medical Guardian social profiles
Digital presenceMedical Guardian compliance and trust
Trust signalCompliance1 record
Medical Guardian financial estimates
Financial estimateRevenue estimate
Valuation estimate
Medical Guardian leadership team
Management profileNumber of profiles
Profiles3 records
Medical Guardian subsidiaries and ownership
Company hierarchySubsidiaries2 records
Medical Guardian funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Medical Guardian M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Medical Guardian
What does Medical Guardian do?
Medical Guardian designs, sells, and monitors Personal Emergency Response System (PERS) devices for seniors and individuals with disabilities, providing 24/7 emergency response with 10-second average response times. The company sells hardware (MGHome, MG Mini, MG Mini Lite, MG Move, MobileHelp Elite) bundled with monthly/annual monitoring subscriptions, and extends the offering through the MGEngage360 platform that combines PERS, Remote Patient Monitoring, Care Calls, and AI-driven predictive analytics for healthcare organizations.
Is Medical Guardian a public or private company?
Medical Guardian is a private company. It is classified as private equity controlled and is currently operating.
When was Medical Guardian founded?
Medical Guardian was founded in 2005. It employs 501 to 1,000 people.
Where is Medical Guardian based?
Medical Guardian is headquartered in Philadelphia, United States, in the North America region.
How does Medical Guardian make money?
Four revenue lines are on record. Medical Alert Monitoring Subscriptions are the primary driver. The others are device Sales, healthcare Enterprise Services and government Program Services.
Who are Medical Guardian's main competitors?
Direct peers on record are Life Alert, Bay Alarm Medical, Tunstall Healthcare, VRI (a Modivcare company) and Connect America (LifeStation). Aloe Care Health is listed as an emerging player. Broad incumbents are Apple (Apple Watch Fall Detection), Philips Lifeline, Best Buy Health (Lively/GreatCall) and ADT Health.
Does Medical Guardian have an API?
No public API is recorded for Medical Guardian.
What industry is Medical Guardian in?
Medical Guardian's product category is Medical Alert Systems and Personal Emergency Response Services. Its primary akta.pro industry code is HSAHAHAI, Wearable Medical Alert Devices (Pendants, Watches, Bands), with a secondary code of HSAHAHAC, Fall Detection & Automatic Alert Monitoring Services. Its NAICS code is 62161 and its SIC code is 3845.