Asociacion Cibao de Ahorros y Prestamos

What Asociacion Cibao de Ahorros y Prestamos does

Asociación Cibao de Ahorros y Préstamos (ACAP) is a Dominican Republic savings and loan association headquartered in Santiago de los Caballeros, founded in 1962 and operating with a 501–1,000 employee base. It provides a full-stack banking platform to individual consumers and business customers, spanning savings accounts (including a 100% digital Móvil Banking account yielding 4.25% annual interest), term deposits, mortgage and personal loans, Visa-branded credit cards, insurance (Banca Seguros), international remittances, and electronic payroll services for corporate clients. Distribution is hybrid: full-service branches in Santiago (HQ) and Santo Domingo, a nationwide ATM network, a mobile banking application (Móvil Banking Cibao) supporting fully digital onboarding, separate web-based Internet Banking platforms for personal and business customers, a contact center, and WhatsApp-based support.

The underlying technology stack is conventional regulated-banking infrastructure: certified to ISO 27001 (information security), ISO 27701 (privacy), and SWIFT CSCF, with a GDPR-aligned privacy posture, anti-money laundering compliance through the Unidad de Análisis Financiero (UAF), and supervision by the Superintendencia de Bancos de la República Dominicana (Sello Digital de Identificación). A Visa International partnership anchors the credit card franchise. There is no disclosed use of AI/ML, proprietary models, or developer-facing APIs.

The revenue model is a standard bank spread and fee mix: net interest margin between lending (mortgage, personal, payroll loans) and deposit funding (savings, term deposits), supplemented by credit card interchange, banking service fees and commissions, insurance commissions, and remittance transaction fees. The customer base is horizontally segmented across retail consumers and SMBs with no disclosed enterprise anchor concentration, and operations are confined to the Dominican Republic.

Name

Asociacion Cibao de Ahorros y Prestamos

Legal name

Asociación Cibao de Ahorros y Préstamos

Website

https://acap.com.do

Company type

Private

Founded year

1962

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Asociación Cibao de Ahorros y Préstamos (ACAP) is a Dominican Republic savings and loan association offering savings accounts, term deposits, mortgage and personal loans, Visa credit cards, insurance, remittances, and electronic payroll to retail and business customers through branches, mobile banking, and internet banking.

Ownership category

akta.pro rank

Product category

Retail Banking

NAICS

Depository Credit Intermediation (5221), Commercial Banking (52211)

SIC

State Commercial Banks (6022), Savings Institution, Federally Chartered (6035)

akta.pro primary industry

SME Deposits & Business Accounts (Operating, Savings, CDs) (FSABABAC)

akta.pro secondary industries

Account & Balance Services (Operating accounts, statements, eBAM) (FSABAIAD), Retail Wealth & Bancassurance Distribution (Investment & Insurance via Bank) (FSABAAAJ)

Keywords

• Savings accounts
• Mortgage loans
• Consumer lending
• Credit cards
• International remittances

Headquarters

HQ city

Santiago De Los Caballeros

HQ country

Dominican Republic

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Interest Income from Loans: Core revenue from mortgage loans, personal loans, and credit products extended to customers
2. Savings and Investment Products: Interest paid to depositors; spread between lending rates and deposit rates
3. Credit Card Operations: Transaction fees and interchange revenue from credit card operations
4. Service Fees and Commissions: Banking service fees, insurance commissions (Banca Seguros), remittance fees
5. Remittance Services: Fee-based international remittance processing services

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

Asociación Cibao de Ahorros y Préstamos is a Dominican Republic savings and loan association (Asociación de Ahorros y Préstamos) that provides retail and commercial banking products. Its core offerings include savings accounts (including a 100% digital account), term deposits, mortgage loans, personal loans, credit cards (Visa), insurance distribution, international remittances, and electronic payroll services for businesses. Banking services are delivered through a hybrid model combining physical branches in Santiago de los Caballeros and Santo Domingo, a nationwide ATM network, mobile banking app, and internet banking portals for personal and business customers.

Product overview

Asociación Cibao de Ahorros y Préstamos (ACAP) is a Dominican Republic financial institution offering a comprehensive banking platform with a multi-channel architecture. The core product portfolio spans savings products (digital savings account with 4.25% interest, term deposits), lending (mortgage loans, personal loans, payroll loans), credit cards (Visa Clásica and Visa CI+), and insurance. These are delivered through integrated channels including Internet Banking (Personal and Empresarial), Mobile Banking App (enabling 100% digital account opening), remittance services, and electronic payroll for business customers. The institution also operates sustainability programs (Fondos Concursables grants) and financial education initiatives as part of its broader service ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• Móvil Banking Cibao: Mobile banking application for digital account opening and banking services.

Products and services

• Cuenta de Ahorro Digital (Digital Savings Account) Digital savings account opened 100% digitally through the Móvil Banking Cibao mobile app, paying a 4.25% annual interest rate, for individual customers in the Dominican Republic.
• Ahorros (Savings Accounts) Savings products including savings accounts and certificates designed to help personal banking customers grow their money through deposits.
• Depósito a Plazo (Term Deposits) Time deposit certificates offering guaranteed returns on fixed-term investments for individual customers.
• Préstamos Hipotecarios (Mortgage Loans) Home mortgage loans enabling personal banking customers to finance the purchase of a home.
• Préstamos Personales (Personal Loans) Various loan products including personal loans and payroll loans for individual customer financing needs.
• Visa Clásica Cibao (Visa Classic Credit Card) Classic Visa credit card enabling customers to build credit history, earn Pa$o$ rewards on purchases, and transact worldwide.

Quantifiable outcome

• 4.25% annual interest rate on digital savings accounts

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Three partnerships are on record, tiered core.

• Superintendencia de Bancos de República Dominicana (SB)coreOthersPrimary financial regulator for the banking sector in the Dominican Republic. Asociación Cibao operates under its supervision as an authorized savings and loan association (entidad autorizada). Displayed as Sello Digital de Identificación on website.
• Unidad de Análisis Financiero (UAF)coreOthersFinancial Analysis Unit - Dominican Republic's financial intelligence unit for anti-money laundering. Asociación Cibao holds active UAF certification demonstrating AML/CFT compliance.
• Visa InternationalcoreTechnology or IntegrationCard network partnership enabling Visa-branded credit cards including Visa Clásica Cibao, Visa CI+ Cibao. Provides global payment network infrastructure for card transactions.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Banco Popular Dominicano: One of the largest private commercial banks in the Dominican Republic, offering a comparable suite of savings, mortgage, credit card, and digital banking services to retail and business customers in the same regulatory environment as ACAP.
• BanReservas: Dominican Republic state-owned commercial bank offering savings, loans, credit cards, insurance distribution, and remittances to retail and business customers, operating under the same Superintendencia de Bancos regulatory framework as ACAP.
• Banco BHD: Major Dominican commercial bank delivering retail savings, mortgage lending, credit cards, and corporate banking with nationwide branch and digital coverage, directly overlapping ACAP's product set and customer segments.
• Scotiabank Dominican Republic: International bank operating a full retail and commercial banking franchise in the Dominican Republic, including savings, mortgages, credit cards, and digital banking, competing head-to-head with ACAP for the same retail and SME segments.
• Banco Santa Cruz: Mid-sized Dominican commercial bank offering retail savings, lending, credit cards, and digital channels, with comparable size and product breadth to ACAP and direct overlap in the Dominican retail and SME market.
• Banco Vimenca: Dominican commercial bank providing savings accounts, personal and mortgage loans, credit cards, and corporate banking, with a footprint and product portfolio comparable to ACAP's mid-sized franchise.
• Banco Ademi: Dominican commercial bank evolved from microfinance origins, offering savings, consumer loans, credit cards, and SME banking, sharing ACAP's regulated Dominican depository model and customer base.
• Banco Promerica: Dominican commercial bank within a Latin American banking group, offering retail savings, lending, cards, and digital services to individuals and SMEs in the same Dominican market as ACAP.
• Cooperativa Vega Real: Large Dominican savings and credit cooperative offering savings products, consumer and mortgage loans, and digital banking, serving a similar retail customer base to ACAP under a related member-based depository model.
• Banco BDI: Mid-sized Dominican commercial bank providing savings, lending, cards, and corporate banking services, competing with ACAP for retail and SME customers within the same regulatory and geographic perimeter.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ACAPdom
• YouTubeyoutube.com/@cibaodom
• Facebookfacebook.com/ACAPdom
• LinkedInlinkedin.com/company/asociación-cibao-de-ahorros-y-préstamos
• Instagraminstagram.com/asociacioncibao

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Asociacion Cibao de Ahorros y Prestamos