Premier Software

What Premier Software does

Premier Software is a UK-based vertical SaaS company that has, since its founding in 1994, developed management software exclusively for the spa, wellness, and leisure industries. Its flagship product — also called Premier Software — is an integrated management platform covering configurable memberships, point of sale, stock management, bookings (online and offline), marketing automation, golf management, security and access control, and a reporting suite of more than 400 reports. The platform is complemented by two adjacent offerings: Salonlite, a salon-management sub-product, and 'Online by Premier Software,' an online booking module that integrates with Journey Hospitality's ecommerce platform. The company claims to be used by roughly 70% of UK spas and has nearly 30 years of operating history in this niche.

The product architecture is a configurable platform-plus-modules design, with deep integration into Property Management Systems such as Oracle OPERA — enabling hotel guests to charge spa treatments directly to their room — and integrations with payment processors and online voucher websites. The go-to-market is a consultative enterprise field-sales motion targeting luxury hotels, hotel-group spas, resorts, health clubs, leisure operators, and golf facilities, complemented by a self-serve/PLG surface for online booking management. Premier Software operates in the United Kingdom and the Republic of Ireland, with its headquarters in Cannock, Staffordshire.

Premier Software is now a wholly-owned subsidiary of Journey Hospitality following its acquisition, and the company continues to operate under the Premier Software brand while its ecommerce functionality has been consolidated into Journey's broader platform (previously branded as onejourney®). Revenue is generated through enterprise subscription licensing with quote-based pricing; no public pricing or revenue figures are disclosed.

Name

Premier Software

Legal name

Premier Software

Website

https://premiersoftware.co.uk

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Premier Software is a UK vertical SaaS company providing management software for the spa, wellness, and leisure industries. Its platform covers bookings, memberships, POS, reporting, and PMS integrations, serving luxury hotels, resorts, health clubs, and golf facilities across the UK and Ireland.

Ownership category

akta.pro rank

Product category

Spa & Leisure Management Software

NAICS

Software Publishers (51321), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Software/SaaS Subscriptions (Consumer & Prosumer) (CRAFAIAB)

Keywords

• Spa management software
• Leisure management software
• Wellness booking software
• Membership management software
• Property management integration

Headquarters

HQ city

Cannock

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscription/Licensing: Annual subscription model for access to Premier Software platform including management features, reporting, integrations, and support. The software is described as a management solution requiring ongoing licensing and support contracts.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Premier Software develops and sells a configurable management software platform for the spa, wellness, and leisure industries, featuring online and offline bookings, memberships, point of sale, stock, marketing automation, golf management, security/access control, and over 400 reports, with integrations to leading Property Management Systems including Oracle OPERA. The company complements its flagship Premier Software product with Salonlite (a salon management solution) and Online by Premier Software (an online booking module that integrates with Journey's ecommerce platform, formerly onejourney®).

Product overview

Premier Software is a unified platform-plus-modules architecture for the spa, wellness, and leisure industries. The core product, Premier Software, serves as the flagship management system handling bookings (online and offline), memberships, point of sale, stock, marketing, golf, security/access, and reporting (400+ reports). It is complemented by Salonlite (a lighter salon-focused offering) and Online by Premier Software (an online booking module that integrates with the core system). The platform is part of Journey Hospitality and connects with Property Management Systems like Opera to unify hotel and spa operations.

Differentiator

Problem solved

Functional benefit

Brands

• Salonlite: A salon management software product offered by Premier Software.
• Online by Premier Software

Products and services

• Premier Software Flagship spa, wellness, and leisure management software with configurable memberships, point of sale, stock management, marketing automation, golf management, security/access control, bookings, and over 400 reporting tools. Used by 70% of UK spas and deployed by enterprise clients including hotel resorts and multi-site leisure groups, with integrations to leading Property Management Systems including Oracle OPERA.
• Salonlite Salon management software offered as part of the Premier Software portfolio, targeting smaller salon operations with appointment scheduling, client management, and salon-specific operational features.
• Online by Premier Software Online booking module that integrates with Premier Software, enabling clients to book spa treatments online 24/7. Client testimonials report significant increases in booking volume (e.g., 20% increase in spa treatment bookings in the first month at Crown Spa Hotel).

Quantifiable outcome

• 20% increase in spa treatment bookings within first month of using Online by Premier Software

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

Four partnerships are on record, tiered core.

• Journey HospitalitycoreStrategic or Co-development PartnerPremier Software was acquired by Journey Hospitality and is now part of the Journey group. Premier Software integrates with Journey's ecommerce platform (previously known as onejourney®) for online booking and ecommerce capabilities.
• OPERA (Oracle)coreTechnology or IntegrationIntegration with OPERA Property Management System (Oracle) enables hotels to manage spa charges directly to guest rooms, eliminating separate account setup for spa treatments.
• Property Management System ProviderscoreTechnology or IntegrationPremier Software connects with leading Property Management Systems (PMS) to help unify business operations across hotel and spa environments.
• Online Voucher WebsitesChannel Partner/ Reseller/ DistributorIntegration with online voucher websites for gift voucher sales and redemption processing.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Zenoti: Enterprise-grade vertical SaaS for spas, salons, and medspas. Comparable on multi-site spa management, memberships, POS, and integrations with hotel PMS systems, and a key cloud-native challenger to Premier's installed base.
• Glofox: Boutique/small-club management software for fitness, wellness, and spa studios. Comparable on bookings, memberships, and automated marketing, primarily targeting smaller operators that overlap with Premier's Salonlite tier.
• Vagaro: Cloud-based booking, POS, and marketing platform for salons, spas, and fitness studios. Overlaps Premier on spa and salon booking/POS functionality, with a consumer marketplace that Premier lacks.
• Phorest: Salon and spa software focused on the UK and Ireland with bookings, client records, marketing, and staff management. The most direct geographic and vertical competitor to Premier in its home market.
• Book4Time: Spa and wellness management software for luxury hotel/resort spas. Closely comparable to Premier's enterprise hotel-spa segment, including PMS integrations and multi-property management.
• Salon Iris (DaySmart): Salon and spa management software covering appointments, POS, and client management. Overlaps with Premier's Salonlite offering and broader salon/spa functionality.
• Mindbody: Leading vertical SaaS platform for spas, salons, fitness, and wellness businesses. Directly comparable as a multi-module management suite (bookings, memberships, POS, marketing) for the same spa/wellness buyer, with a much larger global footprint.

Broad incumbents

• Treatwell: Major European online marketplace for booking beauty and spa appointments. Operates in the same UK/European spa/wellness ecosystem as Premier and increasingly bundles SaaS tools with marketplace access, expanding competitive overlap.
• Meevo (formerly Shortcuts Software): Salon and spa software for multi-location operators, owned by Millennium Systems International. Comparable on multi-site spa/salon management, memberships, and enterprise reporting.

Emerging players

• Salon Booking System: Cloud-based booking and management software for salons and spas with a strong UK presence. Comparable as a more modern, lower-priced alternative targeting the same UK salon/spa operator base as Premier and Salonlite.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Premier Software