Bates Troy

What Bates Troy does

Bates Troy, Inc. is a third-generation, family-owned commercial laundry operator headquartered in Binghamton, New York, founded in the late 1800s and under Kradjian family stewardship since the mid-1940s. The company's core business is healthcare linen rental and processing, which represents 97% of revenue and serves over 40 hospitals and nursing homes plus 50+ clinics across a 120-mile radius spanning Southern Tier NY, Central NY, and Northeastern Pennsylvania. Bates Troy operates a 50,000-square-foot processing facility equipped with two continuous batch tunnel washing systems (Lavatec and G.A. Braun), a 400-kilowatt Combined Heat & Power cogeneration system for full power redundancy, and the Linen Master software platform for real-time inventory and order management. The company holds HLAC accreditation (since 2007, one of the first 25 laundries worldwide) and TRSA Hygienically Clean certification (since June 2022), with a reported 95% customer retention rate.

The company generates revenue primarily through a pound-priced healthcare linen rental model, complemented by three retail dry cleaning and tailoring stores in the Greater Binghamton area, fire and water restoration services for insurance-covered claims, and a freemium on-premise laundry consulting offering. Bates Troy processes over 16 million clean pounds of linen annually and services more than 6,000 patient beds per day. Its go-to-market motion is sales-led and relationship-driven, with direct delivery infrastructure, on-site service representative visits, and accessibility of management to customers as defining features. The business also operates a workforce ecosystem through NYSID, ACHIEVE, and AVRE partnerships that employ over 85 individuals with disabilities and qualify the company for New York State Preferred Source Contracts, providing a structural procurement advantage.

Bates Troy's competitive positioning rests on regulatory certifications, capital-intensive processing infrastructure, long-tenured customer relationships, and community-rooted brand equity built over more than a century. The company has made significant capital investments totaling approximately $6 million in facility expansion and the CHP microgrid, and it has invested in PPE processing equipment during the COVID-19 pandemic. With 160 total employees across healthcare operations, retail, and management, the company operates as a mid-sized regional specialist rather than a national platform, with no external funding or institutional ownership.

Name

Bates Troy

Legal name

Bates Troy, Inc.

Website

https://batestroy.com

Company type

Private

Founded year

1800

Operating status

Operating

Headcount range

101–250 employees

Short description

Bates Troy is a third-generation family-owned healthcare linen processing company in Binghamton, NY, serving over 40 hospitals, nursing homes, and 50+ clinics across a 120-mile regional radius with certified hygienically clean linen rental, complemented by retail dry cleaning and fire/water restoration services.

Ownership category

akta.pro rank

Product category

Healthcare Linen Services

NAICS

Linen Supply (812331), Industrial Launderers (812332), Linen and Uniform Supply (81233), Drycleaning and Laundry Services (8123)

SIC

Services-Equipment Rental & Leasing, Nec (7359)

akta.pro industry

PRIMARYHSAJAEAA

Healthcare & Hospital Linen Laundry

Home & Personal Services/Laundry, Dry Cleaning & Garment Care/Laundry Services (Commercial/Institutional)

SECONDARYHSAJAEAL

Reusable Medical Textile Processing (Surgical Packs/Gowns/Drapes)

Home & Personal Services/Laundry, Dry Cleaning & Garment Care/Laundry Services (Commercial/Institutional)

SECONDARYEUAIAGAI

Industrial Laundry & Textile Waste Services (Non-hazardous)

Energy, Utilities & Environment/Environmental Services (Waste Management, Recycling & Remediation)/Industrial & Commercial Waste Services (Non-hazardous, Specialized Streams)

Keywords

• Healthcare linen rental
• Commercial laundry services
• Dry cleaning tailoring
• Fire water restoration
• Medical textile processing

Headquarters

HQ city

Binghamton

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Healthcare Linen Rental Service: Primary revenue stream providing healthcare linen rental and processing to hospitals, nursing homes, and clinics. Represents 97% of company business. Revenue model based on pound-priced service with linen conservation focus rather than per-piece pricing.
2. Retail Dry Cleaning Services: Quality dry cleaning, laundering, and tailoring services for individual consumers at three retail store locations. Includes formal wear, bridal gowns, leather/suede, shirts, and specialty items.
3. Fire & Water Restoration Services: Clothing and household item restoration services typically covered by insurance. Works with claims adjusters, service companies, and homeowners to restore fire or flood damaged possessions.
4. Consulting Services: On-premise laundry consulting services including free efficiency studies, cost analysis, and outsourcing consultation for healthcare facilities considering transitioning away from internal laundry operations.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Bates Troy provides healthcare linen rental, processing, and delivery services to hospitals, nursing homes, and clinics within a 120-mile radius of Binghamton, NY, processing over 16 million pounds of linen annually. The company also operates retail dry cleaning and tailoring services at three Binghamton-area stores, and provides fire and water restoration services for damaged clothing and household items.

Product overview

Bates Troy offers three interconnected core service lines: Healthcare Linen Services (the primary business, comprising 97% of operations), Quality Dry Cleaning & Tailoring for retail consumers, and Fire & Water Restoration Services for property damage recovery. The healthcare division processes over 16 million pounds of linen annually for hospitals, nursing homes, and clinics within a 120-mile radius of Binghamton, NY. Additional services include tailoring/alterations, wash & fold, emergency backup power services, cost containment consulting, and eco-friendly garment bags. The company operates as a single unified service model rather than a platform architecture.

Differentiator

Problem solved

Functional benefit

Products and services

• Healthcare Linen Services Rental, processing, and delivery of healthcare linens for hospitals, nursing homes, and clinics. Includes TRSA Hygienically Clean and HLAC certified laundering, linen management, and cost containment programs. Represents 97% of company business.
• Quality Dry Cleaning Retail dry cleaning services for individual consumers at three Binghamton-area store locations. Includes green dry cleaning solutions, leather/suede cleaning, formal wear, bridal gowns, and specialty item care.
• Fire & Water Restoration Services
• Tailoring & Alterations
• Wash & Fold Service

Quantifiable outcome

• Over 8% reduction in linen usage through proprietary Cost Containment Program
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Eight partnerships are on record, tiered minor and core.

• BAE Systems PLCminorStrategic or Co-development Partner · 1 January 2011Partnership since 2011 to test a delivery truck powered by BAE's HybriDrive parallel propulsion system. BAE Systems tracks data about the truck's fuel economy and performance while Bates Troy makes daily deliveries and pickups of clean and soiled healthcare linens.
• NYSID (New York State Industries for the Disabled)coreStrategic or Co-development PartnerPreferred Source Program partnership where over 51% of linen must be processed by individuals with disabilities. Partnership has resulted in daily work for over 85 individuals with disabilities. Bates Troy is the NY State leader in laundry Preferred Source Contracts.
• ACHIEVEcoreStrategic or Co-development PartnerJob training partnership employing individuals with disabilities both onsite and offsite at Bates Troy facilities.
• AVRE (Association for Vision Rehab and Employment)minorStrategic or Co-development PartnerPartnership for disabled individuals to process (fold) some work offsite, providing meaningful employment opportunities.
• NYSERDA (New York State Energy Research Development Authority)minorStrategic or Co-development PartnerPartnership recognized by NYSERDA for implementation of Green Technologies reducing energy consumption. Received grant for innovative installation of G.A. Braun equipment.
• TRSA (Textile Rental Services Association)coreStrategic or Co-development PartnerMember of TRSA's Laundry ESP (Environmental Stewardship Program) dedicated to responsible environmental practices. Also provides Hygienically Clean certification.
• WBNGminorGTM or Marketing Partner20+ year partnership with WBNG for Coats for Kids drive, where Bates Troy provides dry cleaning for donated coats valued at over $25,000 annually.
• Greater Binghamton Chamber of CommerceminorGTM or Marketing PartnerCorporate member supporting local business community and regional economic development.

Scale indicators12 records

Recent moves12 records

Expansion highlights6 records

Market position

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Bates-Troy-Inc-225208764160702
• LinkedInlinkedin.com/in/brian-kradjian-115a864
• Instagraminstagram.com/batestroylaundry
• Xx.com/batestroy

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bates Troy