SILL - Public Adjusters

What SILL - Public Adjusters does

Sill Public Adjusters (legal entity: The Alex N. Sill Company) is a privately held, for-profit public adjusting firm founded in 1928 in Cleveland, Ohio, that represents commercial and large residential property owners in negotiations with their insurance carriers. The firm is described as the largest and most experienced public adjusting company in North America, operating from 30+ offices across the United States and Canada following its 2021 acquisition of Canada's National Fire Adjustment and prior mergers with Seltser & Goldstein and Young Adjustment Company.

The firm's service offering is built around the public adjuster engagement model: policy evaluation, on-site damage inspection, full damage report preparation, direct negotiation with the insurance carrier, and settlement recovery. Core competencies are delivered by an in-house, multidisciplinary team that includes licensed public adjusters, CPA/CFF-credentialed forensic accountants (for business interruption claims), building consultants, and contents and building appraisers. The technology layer is modest — a web-based intake and 7-question assessment tool that routes leads to state-specific teams, a 24/7 new-claims contact center, and conventional content/social marketing channels — with no disclosed AI/ML, API, or platform productization. Service lines span fire, water, hurricane, tornado, winter weather, business interruption, building collapse, vandalism, and natural disaster claims.

Sill operates on a contingency fee basis with no upfront cost to the client; the firm is paid a percentage of the final settlement and is not compensated if no recovery is obtained. The customer base is horizontally diversified across commercial real estate, manufacturing, hospitality, healthcare/senior living, religious/non-profit, education, and government segments, with marquee outcomes including a $90M Hurricane Michael settlement for Arbor Properties and multiple multi-million dollar recoveries. Go-to-market is sales-led, combining direct phone outreach, web inquiries, and educational content marketing, supported by an in-house digital marketing function and 30+ physical offices that enable rapid on-site response anywhere in North America.

Name

SILL - Public Adjusters

Legal name

The Alex N. Sill Company

Website

https://sill.com

Company type

Private

Founded year

1928

Operating status

Operating

Headcount range

51–100 employees

Short description

Sill Public Adjusters is a privately held public adjusting firm representing commercial and large residential property owners in insurance claim negotiations, operating from 30+ offices across the U.S. and Canada on a contingency fee basis, with in-house forensic accountants and licensed adjusters.

Ownership category

akta.pro rank

Headquarters

HQ city

Seven Hills

HQ country

Australia

HQ region

Oceania

Offices17 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Contingency-Based Public Adjusting Fees: Sill works on a contingency fee basis. There are no upfront costs to clients. The firm only receives payment when the client receives a settlement payment from the insurance company. The fee is a percentage of the final settlement amount.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

SILL Public Adjusters represents commercial and large residential property owners in negotiating and settling large-loss property insurance claims. The firm provides policy evaluation, on-site damage inspection, full damage documentation, direct negotiation with insurance carriers, and settlement recovery across damage types including fire, water, hurricane, tornado, winter weather, vandalism, building collapse, and business interruption losses. Services are delivered on a contingency fee basis with no upfront costs to the client.

Product overview

SILL Public Adjusters is a public adjusting firm that represents property owners (both commercial and residential) in insurance claims negotiations. The company operates as a single integrated service offering rather than a platform-plus-modules architecture. Their core offering is public adjusting services—licensed professionals who advocate exclusively for policyholders, not insurance companies. The product portfolio spans commercial and residential property claims handling across multiple damage types (fire, water, hurricane, tornado, winter weather, business interruption), supported by a multidisciplinary team including public adjusters, building consultants, contents appraisers, and forensic accountants. The company offers a free policy review service, damage inspection, full damage documentation, and direct negotiation with insurance providers to help clients settle claims faster and recover maximum settlements.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial Property Claims Services Public adjusting services for commercial properties including manufacturing facilities, retail centers, warehouses, office complexes, and apartment complexes. The team handles damage assessment, documentation, insurance negotiations, and settlement recovery on behalf of policyholders.
• Residential Property Claims Services Public adjusting services for homeowners with large property insurance claims. The team reviews policies, settles claims faster, and works to ensure maximum settlement recovery from insurance companies.
• Fire Insurance Claims Handling Specialized handling of fire and smoke damage insurance claims, including policy review, damage documentation, and settlement negotiation with insurance providers for both commercial and residential properties.
• Water Damage Claims Services Public adjuster services for water damage and flooding insurance claims, including burst pipes, leaks, and flood-related property damage.
• Hurricane Damage Claims Services Claims handling for hurricane-related property damage including storm surge, wind damage, and related structural losses for affected commercial and residential properties.
• Tornado Damage Claims Services Insurance claim assistance for tornado damage including structural damage assessment and settlement negotiations.
• Winter Weather Damage Claims Services Claims handling for winter weather damage including frozen pipes, ice dams, freeze damage, and storm-related property losses.
• Business Interruption Claims Services Forensic accounting and claims services to recover lost business income, continuing operating expenses, and extra expense resulting from property damage events. Delivered by an in-house team of CPAs and forensic accountants.
• Building and Contents Appraisal Services In-house expert assessment and valuation services for damaged building structures, repair costs, and contents/personal property as part of insurance claims documentation.
• Free Insurance Policy Review Free, no-obligation policy evaluation service to assess coverage, identify additional coverages, and help policyholders understand their entitlements under their insurance policies before engaging Sill on a contingency basis.

Quantifiable outcome

• Settlement amounts often 2-3x initial insurance offers (e.g., Washington church received nearly 3x, Holiday Inn Express recovered nearly 3x what experts wanted them to settle for)
• +2 more outcomes

Named customers14 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• National Fire AdjustmentcoreStrategic or Co-development Partner · 1 January 2021Acquired in January 2021, National Fire Adjustment is Canada's oldest and largest public adjusting firm based in Toronto, Ontario. This acquisition created the largest and most experienced public adjusting company in North America and expanded Sill's services into Canada.
• Seltser & Goldstein Public AdjusterscoreStrategic or Co-development Partner · 1 January 2015Alex N. Sill Company merged with Seltser & Goldstein based in Boston, Massachusetts, launching the Sill Adjusting Group. This merger strengthened the company's East Coast presence and capabilities.
• Young Adjustment CompanycoreStrategic or Co-development Partner · 1 January 2011Sill Adjusting Group merged with Young Adjustment Company headquartered in Philadelphia, PA. Founded in 1920, Young Adjustment was in its fourth generation of family leadership with focus on outstanding claims management across Eastern Pennsylvania and national clients.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Adjusters International: One of the largest and longest-standing public adjusting firms in North America, focused on commercial and large-loss property claims on contingency. Directly comparable to Sill in service model, customer profile (commercial property owners), and geographic reach across the US.
• Greenspan Claims Group: Multi-office public adjusting firm with a strong West Coast presence handling commercial and residential large-loss claims on contingency. Comparable to Sill in core service offering, contingency-fee pricing, and focus on fire, water, and catastrophe-related losses.
• Insurance Claim Recovery Support (ICRS): National public adjusting firm focused on commercial and high-value residential property claims on contingency. Closely comparable to Sill in service scope, customer type, and contingency-based economic model.
• Garvey Public Adjusters: Mid-sized public adjusting firm representing policyholders on commercial and residential property claims. Directly comparable in business model (contingency-fee representation), customer segments, and core claim types (fire, water, storm).
• E.L.M. Insurance & Risk Management: Independent adjusting and claim management firm with catastrophe response and large-loss commercial property expertise. Comparable to Sill in serving commercial property owners on complex claims, though with a broader third-party-administrator mix including carrier-side work.
• Nationwide Catastrophe Services (NCS): Specialized in catastrophe response and large-loss commercial and residential claims with national deployment capability. Comparable to Sill in the catastrophe/large-loss claim niche, contingency-fee advocacy for policyholders, and rapid mobilization after major events.

Broad incumbents

• Paul Davis Restoration: National franchise network providing property damage restoration, emergency mitigation, and contents handling for both insurers and policyholders. Comparable to Sill as a North American property-damage platform with overlapping customer base, though its primary monetization is restoration services rather than contingency-based claim advocacy.
• Cotton Holdings: National provider of disaster response, restoration, and commercial construction services for insurance carrier and policyholder clients. Comparable to Sill in serving large-loss commercial property owners and handling catastrophe-related work, but monetizes through contracted services rather than contingency-fee advocacy.
• Belfor Property Restoration: Largest privately held property restoration company globally, serving commercial, industrial, and residential clients after fire, water, and storm damage. Comparable to Sill in the property-damage claim ecosystem and large-loss response, but operates as a restoration contractor typically working for (not against) insurance carriers.
• Sedgwick Claims Management Services: Global third-party claims administrator and managed care company handling property, casualty, and other claims primarily on behalf of insurers and employers. Comparable to Sill in claim-management expertise and large-loss property expertise, but operates carrier-side rather than as a policyholder advocate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCHx-DKzLQa_u0yDkuXn036g
• Facebookfacebook.com/135197856528862
• LinkedInlinkedin.com/company/sillpublicadjusters
• Instagraminstagram.com/sillpublicadjusters

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SILL - Public Adjusters