What OPPLUS does

OPPLUS, Operaciones y Servicios, S.A., is a Spanish Business Process Outsourcing (BPO) company founded in 2008 and headquartered in Málaga TechPark, with additional offices in Madrid and Bilbao. The firm employs over 2,700 professionals and operates across four primary service lines: Front Office (multi-channel customer interaction), Back Office (administrative and operational process execution), Legal Support (regulatory compliance), and Consulting (strategic transformation). Its client base spans six enterprise verticals — financial services, insurance, energy, telecommunications, industrial, and public administration — with a heavy weighting toward regulated sectors.

The company's core technological asset is NEXA, a proprietary Business Process Management platform that integrates robotic process automation (RPA), Intelligent Document Processing (IDP), automated document generation, and AI-driven analytics to orchestrate end-to-end BPO workflows. NEXA is described as the foundation of OPPLUS's operational model, enabling visual process modeling, role-based task assignment, performance analytics, and integration with standard and proprietary systems via APIs. The platform is positioned internally as a differentiator versus generic BPO providers.

OPPLUS generates revenue primarily through managed services contracts on multi-year terms with enterprise clients, with pricing determined through consultative sales engagements tailored to scope, complexity, and volume. Go-to-market combines direct enterprise field sales with event-driven brand building through industry forums and webinars. The firm maintains ISO 14001, ISO 50001, ISO 14064, and AENOR Residuo Cero certifications, as well as a Sello SFS Gran Empresa Transparente 2024 recognition, supporting qualification for large regulated and public-sector contracts.

Name

OPPLUS

Legal name

OPPLUS, Operaciones y Servicios, S.A.

Website

https://opplus.es

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

OPPLUS is a Spanish BPO consulting firm providing Front Office, Back Office, Legal Support, and Consulting services to enterprise clients in financial services, insurance, energy, telecom, industry, and public administration, delivered via its proprietary NEXA BPM platform with RPA, IDP, and AI capabilities.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Office Administrative Services (5611), Telephone Call Centers (56142)

SIC

Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)

akta.pro secondary industries

General Customer Service (Order/Account/Inquiries) (BPAAABAA), Intelligent Document Processing (IDP) & OCR Automation (HDAEAHAC), Order-to-Cash (O2C) Operations (Order Admin, Credit, Invoicing, Collections Handoff) (BPAAAGAK), Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ)

Keywords

• Business process outsourcing
• Back office services
• Front office services
• Process automation consulting
• Regulatory compliance support

Headquarters

HQ city

Málaga

HQ country

Spain

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Business Process Outsourcing Services: OPPLUS generates revenue through managed BPO services contracts, providing Front Office, Back Office, Legal Support, and Consulting services to enterprise clients. Revenue is derived from long-term contractual relationships focused on operational efficiency, cost reduction, and process optimization.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

OPPLUS is a Business Process Outsourcing (BPO) firm that delivers managed Front Office, Back Office, Legal Support, and Consulting services to enterprise clients. Service delivery is underpinned by its proprietary NEXA platform, which integrates Business Process Management (BPM), Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and AI to automate and orchestrate client operations.

Product overview

OPPLUS is a Business Process Outsourcing (BPO) company offering an integrated portfolio of services built on its proprietary Nexa platform. The core offering comprises four specialized service lines: Front Office (multi-channel customer interaction), Back Office (complex administrative and operational processes), Legal Support (regulatory compliance and document management), and Consulting (strategic transformation). Nexa serves as the technological foundation, providing BPM orchestration, RPA automation, IDP document processing, and data analytics that underpin all service delivery. The company operates End-to-End models connecting Front Office, Back Office, and technology under a unified operational excellence framework.

Differentiator

Problem solved

Functional benefit

Brands

• NEXA: Proprietary technology platform for BPM, RPA, IDP and process automation

Products and services

• NEXA Platform Proprietary Business Process Management (BPM) platform that orchestrates operations through process engines with visual process modeling, workflow automation, performance analytics, and integration with standard and proprietary systems via APIs. Used internally as the core technological ecosystem supporting OPPLUS's BPO service delivery.
• Front Office BPO Services Multi-channel customer interaction management including direct support, claims management, specialized assistance, and intelligent response automation for enterprise clients. Integrates RPA, AI, IDP, and BPM technologies under end-to-end models connecting Front Office, Back Office, and technology.
• Back Office BPO Services Critical process outsourcing and optimization covering corporate, financial, and insurance Back Office operations. Includes document management, data processing, automation, analytical control, contract management, customer onboarding, and supplier control for enterprise clients.
• Legal Support BPO Services Legal and regulatory compliance support including contract review, document digitization, regulatory compliance, and information custody. Combines BPM, RPA, IDP, and AI with specialized professionals for routine legal task automation.
• Consulting BPO Services Strategic consulting for business transformation covering efficiency, automation, continuous improvement, ESG/ESR, corporate communication, culture, methodologies, quality control models, sustainability, data consulting, technology and cybersecurity consulting, process consulting, and customer service solutions for enterprise clients.

Quantifiable outcome

• Process optimization and efficiency gains through proprietary technology integration
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature5 records

Partnerships

Four partnerships are on record, tiered minor and core.

• Museo Carmen Thyssen MálagaminorGTM or Marketing Partner · 30 June 2026Collaboration with Museo Carmen Thyssen for hosting cybersecurity breakfast-colloquium events. OPPLUS participates in these forums to discuss cybersecurity challenges and build brand awareness in the business community.
• BCMminorOthersBCM is shown as a recruitment partner in the talent section of the website. They appear to be a staffing/recruitment agency partner helping OPPLUS with talent acquisition and selection processes.
• IMANminorOthersIMAN is shown as a recruitment partner in the talent section of the website. They appear to be a staffing/recruitment agency partner helping OPPLUS with candidate selection and employment placement services.
• EIG (Escuela Internacional de Gerencia) / ESICcoreStrategic or Co-development PartnerOPPLUS partners with EIG/ESIC for dual education programs, combining academic learning with practical professional experience. The partnership provides students with immersive corporate experience from their second trimester, accelerating their development and positioning them for real career opportunities within OPPLUS.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Grupo Unisono: Spanish CX/BPO provider focused on customer service, sales support, and back-office operations for enterprise clients in telco, banking, and insurance; a closer-scaled Iberian peer to OPPLUS.
• Covisian: European BPO and customer experience group serving financial services, utilities, and public sector with a service portfolio spanning Front Office, Back Office, and digital process automation; comparable in geography, vertical mix, and BPO-led model.
• Konecta: Madrid-headquartered multilingual BPO and CX provider serving enterprise clients across telco, financial services, and energy with comparable Front Office, Back Office, and digital transformation offerings; most direct Spanish-headquartered comparable to OPPLUS.
• Atento: Multilingual BPO provider focused on customer relationship and back-office services for telco, financial services, and consumer verticals; closely comparable in service mix and segment focus to OPPLUS, with stronger LATAM presence.
• Majorel (now part of Teleperformance): Multilingual CX and BPO specialist with a strong European footprint and digital solutions practice; similar service portfolio to OPPLUS across telco, financial services, and public administration verticals.

Broad incumbents

• Foundever (formerly Sitel Group): Global CX outsourcing provider offering customer experience, sales, technical support, and back-office services at enterprise scale; competes with OPPLUS in customer management for financial services and telco clients.
• Capgemini: Global consulting and digital services firm with a large Business Services portfolio (including BPO and process automation) targeting the same financial services, insurance, and public sector buyers as OPPLUS, but with a much broader technology footprint.
• Teleperformance: Global leader in customer experience management and BPO, with large-scale Front Office and Back Office capabilities across financial services, telco, and public sector; competes with OPPLUS for the same Spanish enterprise contracts but at much greater scale and geographic reach.
• Concentrix: Global CX and BPO player with strong presence in financial services, insurance, and tech verticals; competes with OPPLUS on multichannel customer management and back-office processing for enterprise clients.

Emerging players

• Appian: Public provider of a low-code business process management and automation platform with native RPA and IDP, addressing process orchestration cases similar to NEXA at enterprise level; not a direct services competitor but increasingly an alternative OPPLUS must position against.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCXfTHlAG0NHvyy4KTUq4nRA
• LinkedInes.linkedin.com/company/opplus

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OPPLUS