SberHealth

What SberHealth does

SberHealth (СберЗдоровье), legally operated by ООО «ИННОВАЦИОННАЯ МЕДИЦИНА», is a Russian digital health platform providing telemedicine consultations, doctor appointment booking, and health content to individual consumers and corporate/insurance clients. The service has operated since 2012 and is embedded within the Sber ecosystem, leveraging Sber ID for authentication and ESIA integration for government-verified identity, giving it structural reach into Russia's largest digital banking customer base. Core technical components include an AI-powered Doctor Matching Assistant, a recommender system, OCR-based document recognition, and electronic document signing, distributed across a web platform (sberhealth.ru), an Android mobile application, and content channels on Telegram, VK, and YouTube.

The platform's underlying technology combines a marketplace architecture (with DocDoc powering the appointment booking layer) with content publishing and telemedicine delivery across multiple device formats. SberHealth makes money through a hybrid model: transaction-based fees on consumer medical service bookings and B2B subscription/partnership contracts with corporate clients and insurance providers. The free-tier site access functions as a top-of-funnel acquisition channel, while paid telemedicine consultations and enterprise/insurer contracts constitute the monetization layer. Geographic scope is limited to the Russian domestic market.

From a strategic positioning standpoint, SberHealth's value proposition rests on three pillars: the Sber brand and ecosystem for trust and distribution, the convenience of integrated telemedicine and booking workflows, and a freemium pricing model that lowers the barrier to consumer adoption. The company does not disclose financial metrics, headcount, funding history, or management team composition in the available data, limiting visibility into unit economics and growth pace.

Name

SberHealth

Legal name

ООО «ИННОВАЦИОННАЯ МЕДИЦИНА»

Website

https://sberhealth.ru

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

SberHealth (СберЗдоровье) is a Russian digital health platform within the Sber ecosystem that provides telemedicine consultations, doctor appointment booking, and health content to individual consumers and corporate/insurance clients across Russia.

Ownership category

akta.pro rank

Product category

Digital Health Platform

NAICS

Offices of Physicians (6211)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Membership/Subscription Concierge Virtual Care (HLALAAAH)

akta.pro secondary industry

DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA)

Keywords

• Telemedicine platform
• Doctor appointment booking
• Digital health marketplace
• Online medical consultations
• Health content library

Headquarters

HQ city

Moscow

HQ country

Russia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Digital Commerce or Content

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. Paid Medical Services: Healthcare services provided by third-party providers (Провайдеры) through the platform, paid by consumers. Access to paid services requires registration. Pricing is displayed in the site interface. Subscription/automatic recurring payments (рекуррентный платеж) are supported for certain services.
2. Corporate/B2B Partnerships: Services arranged for users through corporate partners and insurers (Страховые компании and organizations) who contract with providers for their employees or customers. These partners include insurance companies and other organizations interested in providing health services to their workforce or consumers.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

SberHealth operates a Russian digital health platform that enables consumers to browse, book, and pay for medical services delivered by third-party healthcare providers, including telemedicine consultations and in-person doctor appointments. The platform integrates with the Sber ecosystem via Sber ID authentication and the Russian government's ESIA system, and serves both individual consumers directly and corporate/insurance partners who arrange healthcare for their employees or policyholders.

Product overview

SberHealth (СберЗдоровье) is a comprehensive digital health platform operated by ООО «ИННОВАЦИОННАЯ МЕДИЦИНА» (ООО «ИННОВАЦИОННАЯ МЕДИЦИНА», ОГРН 1197746310618). The platform operates through multiple channels: a web portal (sberhealth.ru), a mobile application for Android, and the underlying DocDoc service. The core offering centers on medical appointment booking and telemedicine consultations, supported by an AI-powered doctor recommendation assistant. A complementary health library provides educational content on medical topics. Users access services through a personal account (личный кабинет), with authentication via Sber ID (ПАО Сбербанк) or ЕСИА. The platform connects patients with healthcare providers (провайдеры) and partners including insurance companies and medical organizations.

Differentiator

Problem solved

Functional benefit

Products and services

• SberHealth Web Portal Primary web-based health management platform at sberhealth.ru providing Russian consumers access to doctor appointment booking, telemedicine consultations, laboratory test ordering, and personal account management for health services.
• SberHealth Mobile Application (Android)

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• ПАО Сбербанк (Sberbank)coreTechnology or IntegrationSberHealth integrates with Sber ID (authentication service by ПАО Сбербанк), enabling users to log in via SberBank credentials with auto-fill of personal data. The platform also shares anonymized user data with ПАО Сбербанк (ИНН 6452010742) for marketing analytics purposes under Federal Law No. 152-FZ. The Sber ID integration is described as including a seamless (бесшовный) authentication method.
• ООО «ДокДок» (DocDoc)coreTechnology or IntegrationDocDoc provides doctor search and appointment booking functionality integrated into the SberHealth platform. Intellectual property rights for parts of the site (program code, databases, design, trademarks) are shared with ООО «ДокДок» (ИНН 9710011437) and ООО «ДокДок ТЗ» (ИНН 9710049920). DocDoc also provides anonymized payment and service data to SberHealth for service processing.
• ЕСИА (Unified Identification and Authentication System)coreTechnology or IntegrationSberHealth supports registration and authentication via ЕСИА (Единая система идентификации и аутентификации), the Russian government's unified identification platform, enabling login with state-issued digital credentials.
• Insurance Companies and Corporate OrganizationsminorChannel Partner/ Reseller/ DistributorCorporate partners (Партнёры) including insurance companies and other organizations that arrange healthcare services for their employees or customers through the SberHealth platform, contracting with providers to deliver services to end users.
• Healthcare Providers (Провайдеры)coreChannel Partner/ Reseller/ DistributorThird-party medical service providers (Провайдеры) — medical institutions and professionals — deliver healthcare services to users through the SberHealth platform. Users enter service contracts directly with providers. SberHealth acts as an intermediary, processing payments and facilitating access. Providers include ООО «ДокДок ТЗ» (ИНН 9710049920) and ООО «ДокДок» (ИНН 9710011437).

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Yandex Health (Яндекс.Здоровье): Direct Russian competitor offering telemedicine consultations, doctor booking, and online pharmacy services to Russian consumers. Competes head-to-head with SberHealth for both individual consumers and corporate/insurance channel partnerships.
• DocDoc (ДокДок): SberHealth's core technology partner and leading Russian doctor search and booking service. Overlapping functionality and customer base; DocDoc provides the booking layer that SberHealth's marketplace is built on top of.
• BestDoctor (БестДоктор): Russian B2B-focused digital health platform offering telemedicine, corporate wellness, and ДМС program management to employers and insurers. Direct overlap with SberHealth's corporate/insurance segment.
• Doctis: Russian telemedicine and online consultation platform offering doctor appointments, video consultations, and home-visit bookings to consumers and businesses.
• SmartMedical (Doctor Smart): Russian digital health platform providing telemedicine consultations and AI-assisted symptom triage; comparable product surface area and DTC positioning to SberHealth.
• Zocdoc: US doctor search and booking marketplace with insurance integration and telehealth features; comparable marketplace business model, freemium consumer access, and provider-network dynamics.
• DocPlanner: Global doctor booking and telehealth SaaS marketplace operating across multiple geographies. Closely mirrors SberHealth's marketplace-plus-telemedicine-plus-content model outside the Russian market.

Broad incumbents

• Medsi (Медси): One of Russia's largest private healthcare networks with clinics, hospitals, and growing telemedicine offerings. Provides overlapping virtual care and physician-network services, but as part of a broader physical-care portfolio.
• Invitro (Инвитро): Russia's largest private medical diagnostics company with nationwide laboratory and clinic network, including online appointment booking and patient portals. Comparable digital touchpoints for appointment and results management.
• Teladoc Health: Global incumbent in virtual care with DTC, employer, and insurer channels. Comparable business model combining consumer virtual visits, employer/insurer partnerships, and AI-assisted triage.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCXu192twOLnUV3S_-buA4Pw
• Xx.com/sberhealth
• Facebookfacebook.com/sberhealth
• LinkedInlinkedin.com/company/sberhealth

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SberHealth