Cumberland Mountain Community Services Board

What Cumberland Mountain Community Services Board does

Cumberland Mountain Community Services Board (CMCSB) is one of 40 state-designated Community Services Boards in Virginia, providing publicly funded behavioral health, developmental disability, substance abuse, and child and family services to a population of more than 100,000 across Buchanan, Russell, and Tazewell Counties in Southwestern Virginia. Founded in 1975 and headquartered in Cedar Bluff, VA, the organization operates more than 20 service locations and employs approximately 480 staff, making it one of the largest employers in the region. Its service portfolio spans mental health case management, psychiatric evaluation and medication management, 24/7 crisis intervention, residential group homes for individuals with developmental disabilities, medication-assisted treatment, the Regional Deaf Services Program, and prevention programs including Mountain Youth Drama. The organization also operates The Laurels Recovery Center for medically supervised detox and short-term residential substance abuse treatment.

CMCSB's most notable technology asset is the Appal-Link Telepsychiatry Network, launched in February 1995 through a federal Office of Rural Health Policy grant. Appal-Link pioneered real-time two-way video and audio telepsychiatry across rural Southwest Virginia, connecting ten sites across multiple regional CSBs, the Southwestern Virginia Mental Health Institute, the Salem VA Medical Center, and The Laurels Recovery Center, and was ranked among the top ten telemedicine projects nationally by Telemedicine Today (1997) and Tele-health Magazine (1999). Over six years of documented operation, the network delivered 2,873 clinically related hours across 5,173 activities and reached 853 consumers. Additional specialized programs include Project LINK for pregnant and parenting women with substance use disorders, The Cottage day treatment for children ages 7-14, and seven group homes for adults with developmental disabilities ranging from 8 to 15 beds each.

CMCSB operates as a government quasi-public entity funded by Virginia state and local government allocations, federal grants, Medicaid reimbursements, and performance contracts, with services provided regardless of ability to pay on a sliding fee schedule. Demand flows through direct intake and referrals from healthcare providers, local school systems, courts, law enforcement, and community agencies, with priority populations receiving immediate appointments or access within 48 hours. There are no disclosed revenue figures, no private capital, and no M&A activity in the available data; the organization functions as a regulated public behavioral health authority within a defined three-county catchment area.

Name

Cumberland Mountain Community Services Board

Legal name

Cumberland Mountain Community Services Board

Website

https://cmcsb.com

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

251–500 employees

Short description

Cumberland Mountain Community Services Board is one of 40 state-designated Community Services Boards in Virginia, delivering publicly funded mental health, developmental disability, substance abuse, and child and family services across Buchanan, Russell, and Tazewell Counties. The agency operates more than 20 locations, employs approximately 480 staff, and pioneered the Appal-Link Telepsychiatry Network.

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Residential Mental Health and Substance Abuse Facilities (623220), Services for the Elderly and Persons with Disabilities (62412), Child and Youth Services (62411)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Outpatient Mental Health Clinics & Counseling Centers (HLAFACAA)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Mental Health & Crisis Support Services (BPAGACAD), Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Community mental health services
• Behavioral health services
• Substance abuse treatment
• Developmental disability services
• Telepsychiatry network

Headquarters

HQ city

Cedar Bluff

HQ country

United States

HQ region

North America

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Government-Funded Behavioral Health Services: CMCSB operates as one of 40 Community Service Boards in Virginia, providing publicly funded mental health, developmental disability, and substance abuse services. Revenue is derived primarily from state and federal government allocations, Medicaid reimbursements, and performance contracts. Services are provided regardless of ability to pay, with a discounted/sliding fee schedule available for qualifying individuals.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Cumberland Mountain Community Services Board is a publicly funded, state-designated Community Services Board providing behavioral health, developmental disability, mental health, and substance abuse services to residents of Buchanan, Russell, and Tazewell Counties in Southwestern Virginia. It operates more than 20 outpatient, residential, and teleservice sites, including group homes, The Laurels Recovery Center, the Appal-Link telepsychiatry network, and a Regional Deaf Services Program, delivering services through direct intake, referrals, and a 24/7 crisis line with sliding fee scales and no-cost access for qualifying individuals.

Product overview

Cumberland Mountain Community Services Board operates as a comprehensive community mental health center providing an integrated system of care across four core service divisions: Child and Family Services, Developmental Disability Services, Mental Health Services, and Substance Abuse Services. The organization operates more than 20 locations and serves Buchanan, Russell, and Tazewell Counties in Southwestern Virginia. Key specialized programs include the Appal-Link Telepsychiatry/TeleHealth platform enabling remote mental health consultations across a 10-site network; The Laurels Recovery Center offering residential detox and treatment; Project LINK for pregnant and parenting women with substance use issues; and seven group homes for individuals with developmental disabilities. The organization also provides specialized Regional Deaf Services and innovative prevention programs like Mountain Youth Drama. Services range from outpatient counseling and case management to residential treatment, crisis intervention, and medication-assisted treatment, all delivered through a recovery-oriented, person-centered approach.

Differentiator

Problem solved

Functional benefit

Brands

• Appal-Link: Telepsychiatry network project providing mental health services at a distance between Cumberland Mountain Community Services Board and Southwestern Virginia Mental Health Institute, launched February 14, 1995
• The Laurels Recovery Center
• Project LINK
• Mountain Youth Drama
• The Cottage

Products and services

• Child and Family Services Comprehensive array of services for children and adolescents including prevention, family support, counseling, therapeutic day treatment, case management, crisis evaluation, family therapy, psychiatry/medication, intensive in-home services, and adolescent substance abuse services.
• Mental Health Services Mental health services including case management, emergency/crisis services (24/7), psychiatric and medication management, outpatient services, psychosocial rehabilitation, and deaf services.
• Developmental Disability Services Services for individuals with developmental disabilities including case management, congregate residential services (group homes), residential support services, day support services, and infant intervention services.
• Substance Abuse Services Recovery-focused substance abuse treatment including outpatient services, case management, Project LINK for pregnant/parenting women, The Laurels Recovery Center with detox and residential treatment, medication-assisted treatment (Suboxone), and recovery support services.
• Regional Deaf Services Program Culturally sensitive mental health, substance abuse, and developmental disability services for Deaf, Hard-of-Hearing, and DeafBlind persons in Southwest Virginia, including direct clinical services, psychiatric services, case management, and crisis services.
• Appal-Link Telepsychiatry / TeleHealth Interactive telecommunications system for delivering mental health services at a distance, connecting multiple sites across Southwest Virginia. The network enables face-to-face psychiatric consultations, medication management, family visits, and staff training.
• The Cottage (Day Treatment) Therapeutic Day Treatment program for children ages 7-14 exhibiting problematic behaviors. Provides academic assistance, individual/family/group interventions, and coordinates with local school systems to maintain children in school setting.
• Mountain Youth Drama Theatrical group for Russell County high school students performing original prevention messages through drama, dance, and song to illustrate positive peer pressure and serve as role models for school-age youth and community venues.
• Group Homes (Developmental Disabilities Residential) Seven group homes (Baxter House, Mountain View, Cumberland Mountain Home, Lebanon Group Home, Elk Garden Group Home, Pleasantview Group Home) providing congregate residential services for adults with developmental disabilities. Facilities range from 3–15 beds with 24-hour supervision.
• The Laurels Recovery Center Regional residential program with medically supervised detox and stabilization (Phase I) and short-term residential treatment and rehabilitation (Phase II). Includes crisis stabilization unit and serves adults 18+.
• Project LINK Intensive case management program targeting females with substance use disorders who are pregnant, postpartum, parenting, or of childbearing age. Interagency collaborative program integrating prevention, early intervention, and treatment services.
• Medication Assisted Treatment (Suboxone) Suboxone maintenance program within the Substance Abuse Outpatient Program for adults with opiate dependence diagnosis. Includes medication management at The Laurels Recovery Center.
• Recovery Support Services Peer-driven support services provided by Recovery Coaches in active recovery. Provides informational, emotional, affiliation, and instrumental support for individuals with substance use or co-occurring disorders.
• Mental Health Emergency and Crisis Services 24/7 crisis intervention, crisis resolution, pre-admission screening, consultation, referral, and residential support services to prevent or reduce risk of institutionalization for individuals in psychiatric, emotional, or behavioral crises.

Quantifiable outcome

• Over 80% of Mountain Youth Drama participants go on to attend college
• +4 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Salem Veterans Administration Medical CentercoreStrategic or Co-development Partner · 1 September 2000Agreement signed to establish a telepsychiatry clinic for area veterans. The psychiatrist at Salem VAMC provides outpatient services to eligible veterans, who otherwise would have to travel two to three hours one way. Veterans travel to CMCSB's main center where a nurse facilitates the link.
• Clearview Center (Russell County Medical Center, Lebanon)minorStrategic or Co-development Partner · 1 February 1999A twenty-bed inpatient psychiatric treatment center that became the tenth site on the Appal-Link Network in February 1999. Connected patients to families and community treatment providers via telemedicine.
• Blue Ridge Community Services Board (Roanoke)minorStrategic or Co-development Partner · 1 January 1997Joined as the eighth site in the Appal-Link Network to provide specialized services to the deaf and hard-of-hearing mental health population, including interpreting, counseling, case management and support services. Withdrew from the network as of January 2000 due to changes in public mental health service area alignment.
• The Laurels Recovery Center (Lebanon)coreStrategic or Co-development Partner · 1 January 1997Came 'on line' as the ninth site in the Appal-Link Network in April 1997. Pre-admission reviews, case consultations with referring Community Services Boards, medication follow-up, discharge planning and family visits occur through the network.
• Southwestern Virginia Mental Health Institute (Marion)coreStrategic or Co-development Partner · 14 February 1995Through a federal Office of Rural Health Policy grant, the Appal-Link Network began providing clinical and support services between CMCSB and the Institute. CMCSB served as grant administrator. psychiatrists at the Institute delivered 1,743 hours of tele-medication management clinic service over six years.
• Dickenson County Community Services Board (Clintwood)coreStrategic or Co-development Partner · 14 February 1995Connected to the Appal-Link Network within days of the project's launch. Joined the initial three-site telepsychiatry network as one of the original network participants.
• Southwestern Virginia Training Center (Hillsville)minorStrategic or Co-development PartnerJoined the Appal-Link Network in January 2000 following Blue Ridge Community Services' departure, returning the total number of participating sites to ten.
• New River Valley Community Services Board (Blacksburg)coreStrategic or Co-development PartnerOne of the network sites in the Appal-Link network, participating in telepsychiatry service delivery across Southwest Virginia.
• Mt. Rogers Community Services Board (Wytheville)coreStrategic or Co-development PartnerOne of the nine network sites in the Appal-Link network, enabling mental health service delivery across Southwest Virginia.
• Highlands Community Services Board (Abingdon)coreStrategic or Co-development PartnerOne of the nine network sites in the Appal-Link network, participating in telepsychiatry service delivery across Southwest Virginia.
• Planning District One Community Services Board (Big Stone Gap)coreStrategic or Co-development PartnerOne of the nine network sites in the Appal-Link network, enabling mental health service delivery across Southwest Virginia.
• Russell County School DivisioncoreStrategic or Co-development PartnerCollaborative partner with CMCSB in the Mountain Youth Drama program since 1994. A theatrical group comprised of teenagers from all three Russell County VA high schools performing original prevention messages to school-age youth and community venues.
• Area Agencies on AgingminorStrategic or Co-development PartnerCMCSB has received attention for leadership in regional efforts in coordination with area agencies on aging, public health departments, local school systems, and other Community Services Boards.
• Regional Community Services Boards (SWVA)coreStrategic or Co-development PartnerDeaf Services Program serves persons across Southwest Virginia in catchment areas of multiple CSBs: Cumberland Mountain CSB, Dickenson County Behavioral Health, Highlands CSB, Mt. Rogers CSB, and Planning District One. Provides consultation and education to these CSBs.

Scale indicators8 records

Recent moves7 records

Expansion highlights4 records

Regional players

• Frontier Health: Regional behavioral health and IDD provider headquartered in SWVA with a comparable four-division service array (mental health, substance abuse, developmental disability, child & family); a direct CSB-like competitor operating across many of the same counties.

Direct peers

• Highlands Community Services Board: SWVA CSB serving Washington County and surrounding catchment with the same four-division service structure; another Appal-Link Network site and equivalent state-funded community behavioral health provider.
• Planning District One Community Services Board: Virginia CSB covering Lee, Scott, and Wise Counties in far SWVA; provides the same CSB-mandated services and is an Appal-Link Network site, making it a near-clone peer in scale and mission.
• New River Valley Community Services Board: One of 40 Virginia CSBs operating in the same Southwest Virginia region as CMCSB; provides the same four core service divisions (mental health, substance abuse, developmental disability, child & family) and is also a core Appal-Link Network partner site.
• Blue Ridge Behavioral Healthcare: Virginia CSB serving the Roanoke Valley with the same four core service divisions; a direct CSB-model peer and former Appal-Link partner (withdrew in 2000).
• Southwestern Virginia Mental Health Institute: State psychiatric hospital in Marion, VA that is CMCSB's original Appal-Link clinical partner (delivered 1,743 tele-medication management hours). Closely aligned public mental health provider serving the same region, though inpatient-focused.
• Mt. Rogers Community Services Board: Adjacent Virginia CSB serving Wytheville and surrounding counties; offers the same public behavioral health, IDD, and substance abuse mandate and participates in the Appal-Link Network — directly comparable state-funded operating model.
• District 19 Community Services Board: Virginia CSB serving Southside Virginia with comparable behavioral health, IDD, and substance abuse mandate under the same state CSB framework; useful comparison for scale, funding mix, and program portfolio.
• Dickenson County Community Services Board: One of the original three-site Appal-Link launch partners; a smaller Virginia CSB serving Dickenson County with the same mandated service portfolio as CMCSB.

Broad incumbents

• Ballad Health Behavioral Health: Dominant regional health system in SWVA/Tennessee that operates acute behavioral health (Clearview Center at Russell County Medical Center) and competes with CMCSB on inpatient psychiatry and crisis services across the same geographic footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/cmcsbSWVA

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Cumberland Mountain Community Services Board