What New River Valley Community Services does

New River Valley Community Services (NRVCS) is a public, non-profit Community Services Board (CSB) established in 1969 and headquartered in Blacksburg, Virginia, that provides behavioral health services to residents of Floyd, Giles, Montgomery, and Pulaski counties and the City of Radford. The agency delivers an integrated portfolio of services spanning mental health treatment for adults, children, and adolescents; addiction treatment and substance use disorder programs; psychiatric evaluation and medication management; developmental disabilities services including sponsored residential placement; 24/7 emergency access and crisis intervention; peer recovery support; community transit; and prevention/outreach programs such as the 401 Peer Center in Radford. Revenue is generated through Virginia state allocations, federal grants (including SAMHSA and HRSA-supported programs), Medicaid/insurance billing, and client fees set on a sliding scale based on ability to pay.

NRVCS operates five outpatient clinics across its service area and complements them with telehealth, mobile outreach, Community Transit, and embedded programs within the regional criminal justice system (drug/recovery courts in Montgomery and Pulaski counties). Clients are primarily received through referrals from healthcare providers, courts, schools, law enforcement (via the CIT program), and other social service agencies, with the agency also serving self-referred and emergency-presenting individuals. The agency's scale — approximately 800 full- and part-time employees serving more than 12,000 residents annually — makes it one of the largest human services employers in the New River Valley region.

The organization is governed by a Board of Directors (chaired by Mary Biggs as of June 2026) and led by Executive Director Chris Taylor, who assumed the role in March 2025 after serving as Senior Director of Human Resources. NRVCS holds National Health Service Corps (NHSC) approved-site status and was named the #1 counseling or therapy practice in Southwest Virginia by Virginia Living's Best of Virginia readers' survey in 2023. The agency coordinates three community prevention coalitions (GYAP, RYAP, PCPC) and partners with Radford University, the New River Health District, and local law enforcement to extend its reach. Because NRVCS is a designated public CSB operating under Virginia's behavioral health services framework, its revenue is fundamentally tied to state appropriations and federal funding mechanisms rather than commercial market dynamics, and it has no equity shareholders or parent company.

Name

New River Valley Community Services

Legal name

New River Valley Community Services

Website

https://nrvcs.org

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

501–1,000 employees

Short description

New River Valley Community Services (NRVCS) is a public non-profit Community Services Board in Blacksburg, Virginia, established in 1969 that delivers behavioral health, addiction treatment, psychiatric, and developmental disability services to approximately 800 employees and 12,000+ residents annually across five jurisdictions.

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

Keywords

• Behavioral health services
• Mental health treatment
• Substance use treatment
• Developmental disability services
• Community services board

Headquarters

HQ city

Blacksburg

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government-funded behavioral health services: As a public Community Services Board (CSB) in Virginia, NRVCS receives state and federal funding to provide behavioral health services to residents. Revenue is generated through government appropriations, Medicaid/insurance billing, and client fees on a sliding scale. The agency served 12,133 individuals in Fiscal Year 2022.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

NRVCS is the public Community Services Board for the New River Valley region of Virginia, delivering behavioral health, substance use disorder, and developmental disability services to residents across five jurisdictions. The agency operates five outpatient clinics and provides 24/7 crisis access, psychiatric services, peer support, pharmacy, community transit, prevention/outreach, and recovery court program coordination, funded through state allocations, federal grants, Medicaid/insurance billing, and sliding-scale client fees.

Product overview

New River Valley Community Services (NRVCS) is a public community services board offering a comprehensive portfolio of behavioral health services rather than a unified technology product. The agency provides mental health services (for adults, children, and adolescents), addiction treatment and substance use disorder services, developmental disabilities programs, psychiatric services, and 24/7 emergency access services. Supporting programs include the 401 Peer Center (peer-to-peer support), Community Wellness & Outreach (prevention), Community Transit, Pharmacy, Peer Support Services, and Telehealth. The agency also manages Recovery Court programs in Montgomery and Pulaski counties as alternatives to incarceration.

Differentiator

Problem solved

Functional benefit

Brands

• HOPE: An ongoing campaign promoting hope and wellness, with messaging focused on mental health awareness and community support.
• Voices of Hope
• Pulaski Community Partners Coalition (PCPC)
• Radford Youth-Adult Partnership (RYAP)
• Giles Youth-Adult Partnership (GYAP)

Products and services

• Mental Health Services Behavioral health services providing mental health treatment for adults, children, and adolescents diagnosed with mental health and/or co-occurring substance use disorders, delivered through outpatient clinics, community-based settings, and telehealth across the New River Valley region.
• Addiction Treatment Treatment services for individuals struggling with opioid, alcohol, and other substance addictions, including addiction recovery programs, peer support, recovery court coordination, and harm reduction resources such as naloxone training.
• Developmental Disabilities Services Programs and supports for children and adults living with developmental disabilities, including sponsored residential placement, habilitation, and community-based supports designed to help individuals maintain active community life near their families.
• Psychiatric Services Psychiatric evaluation and medication management services for adults receiving behavioral health care at NRVCS, integrated with counseling and therapy programs.
• Access (Emergency) Services 24/7 emergency and crisis intervention services for individuals experiencing behavioral health emergencies in the New River Valley, providing immediate assessment, intervention, and connection to ongoing care.
• Substance Use Disorders Services Dedicated substance use disorder treatment and recovery support services, including drug and recovery court program coordination for non-violent offenders and harm reduction initiatives such as medication disposal events.
• Community Wellness & Outreach (Prevention) Prevention programs and community outreach focused on wellness, substance misuse prevention, mental health awareness, and health education across the New River Valley, delivered through community events, coalitions, and partnerships.
• 401 Peer Center Peer-to-peer recovery support facility providing resources for learning, computer use, socializing, groups and classes, games, and social events for individuals in recovery from mental health or substance use conditions.
• Pharmacy Services On-site pharmacy services for NRVCS clients receiving behavioral health treatment, supporting medication access and management as part of integrated care delivery.
• Peer Support Services Peer-based recovery support services connecting individuals with certified peer recovery specialists to support sustained recovery from mental health and substance use conditions.
• Telehealth Services Virtual/telehealth appointments enabling remote delivery of mental health, counseling, and other behavioral health services to residents across the service area, with public telehealth tips and resources available on the agency website.
• Community Transit Transportation services operated by NRVCS, including Community Transit Go and ADA-compliant transit options, to help residents access appointments, programs, and essential community destinations.
• Recovery Court Programs Drug treatment court programs in Montgomery County and Pulaski County providing alternatives to incarceration for non-violent offenders with substance use disorders, coordinated by NRVCS with measurable jail-cost savings and graduate outcomes.

Quantifiable outcome

• Served 12,000+ residents annually across FY 2022 and FY 2023
• +4 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core, major and minor.

• New River Health DistrictcoreStrategic or Co-development Partner · 8 June 2026NRVCS and the New River Health District (NRHD) partnered to promote National HIV Testing Day (June 27). The collaboration incorporates the four key federal strategies to reduce HIV infections by 90% before 2030: diagnose, treat, prevent, and respond. Both agencies cover the cost of testing and lab work, and at-home test kits are provided at no cost. NRHD nurses provide on-site testing at the Radford Pride event.
• Radford UniversitycoreStrategic or Co-development Partner · 9 May 2026Radford University's nursing program partnered with NRVCS to address maternal health challenges in rural Southwest Virginia, where hospital maternity units have been closing. The partnership launched mobile health outreach events offering free maternal health screenings, mental health assessments, and baby care supplies. The May 15 event also marked the debut of Radford University Cares, a new mobile health clinic operated in partnership with Anthem Health Keepers.
• Anthem Health KeepersmajorGTM or Marketing Partner · 9 May 2026Anthem Health Keepers partnered with NRVCS and Radford University to launch the Radford University Cares mobile health clinic, which debuted on May 15. The clinic provides community care and hands-on clinical training for nursing students, with no insurance required.
• Pulaski River TurtlesmajorGTM or Marketing PartnerNRVCS partners annually with the Pulaski River Turtles baseball team for the Game for Hope event. The 2026 event (June 20) is the third consecutive year, first held during regular season. Game-worn jerseys are auctioned with 100% of proceeds benefiting the Pulaski Community Partners Coalition (PCPC). NRVCS, PCPC, and the HOPE campaign are featured on all stadium beverage cups.
• Giles Youth-Adult Partnership (GYAP)coreStrategic or Co-development PartnerGYAP is a recognized non-profit 501(c)(3) organization coordinated by NRVCS. Its mission is to prevent substance misuse through collaborative partnerships and actions to create safe, healthy, drug-free communities. GYAP meets monthly and conducts youth-focused prevention activities in Giles County, including the Jackie Wade Memorial Scholarship for students pursuing social work careers.
• Radford Youth-Adult Partnership (RYAP)coreStrategic or Co-development PartnerRYAP is coordinated by NRVCS and brings together representatives from all sectors of the City of Radford, including youth, to make Radford a safe and healthy community. The partnership meets monthly at the Radford Public Library and shares resources related to family wellness, child abuse prevention, and community health education.
• Pulaski Community Partners Coalition (PCPC)coreStrategic or Co-development PartnerPCPC is the community prevention coalition for Pulaski County, coordinated by NRVCS. The group comprises community leaders and concerned citizens whose mission is to reduce substance abuse among youth by promoting healthy families and safe communities. PCPC is the beneficiary of Game for Hope auction proceeds.
• Montgomery CountymajorStrategic or Co-development PartnerNRVCS partnered with Montgomery County to host the Day of Hope Community Celebration at Christiansburg's Huckleberry Park, a free public event promoting community wellness and behavioral health awareness.
• National Council on Problem Gambling (NCPG)minorStrategic or Co-development PartnerNRVCS partnered with NCPG to recognize Problem Gambling Awareness Month (PGAM) annually, with themes such as 'Seeking Understanding' (2025) and 'Caring Communities, Stronger Futures' (2026) to increase awareness of problem gambling as a mental health issue.
• Virginia Department of Behavioral Health & Developmental ServicescoreStrategic or Co-development PartnerNRVCS received support through the Virginia Department of Behavioral Health & Developmental Services, which secured $1,293,912 in federal grant funds for the Crisis Counseling Assistance and Training Program (CCP) to support citizens affected by Hurricane Helene in southwest Virginia.
• SAMHSA (Substance Abuse and Mental Health Services Administration)minorStrategic or Co-development PartnerLeroy Robinson, Program Manager of Peer and Family Support Services at NRVCS, was invited to serve on a SAMHSA Office of Recovery national planning committee working on a virtual meeting focused on recovery in rural communities.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Blue Ridge Behavioral Healthcare: A Virginia Community Services Board providing behavioral health, developmental disability, and substance use services to residents of the Roanoke Valley. Operates under the same Virginia CSB oversight framework as NRVCS with highly comparable service mix, funding structure, and population segments.
• Mountain Empire Community Services Board: A Virginia CSB serving Lee, Scott, and Wise counties in far Southwest Virginia. Closest geographic peer to NRVCS, also addressing rural Appalachian behavioral-health, developmental disability, and substance-use needs under the same state system.
• Highlands Community Services Board: A Virginia CSB serving Washington County, Bristol, and surrounding areas. Comparable as a Southwest Virginia behavioral health and developmental disabilities provider operating under identical statutory authority as NRVCS.
• Piedmont Community Services Board: A Virginia CSB serving Martinsville, Henry County, and Patrick County. Provides an analogous portfolio of mental health, substance use, and developmental disability services under the same Virginia CSB model used by NRVCS.
• Western Tidewater Community Services Board: A Virginia CSB serving the cities of Suffolk and Franklin and Isle of Wight and Southampton counties. Direct structural peer under Virginia's CSB system, offering mental health, substance use, developmental disability, and crisis services.
• Rappahannock Area Community Services Board: A Virginia CSB serving Fredericksburg and the surrounding counties of Caroline, King George, Spotsylvania, and Stafford. Operates the same public behavioral-health, developmental disability, and crisis-response portfolio as NRVCS.
• Henrico Area Mental Health & Developmental Services: A Virginia CSB serving Henrico County, providing mental health, developmental disability, and substance use services. Directly comparable in mandate, services, and public-funding structure to NRVCS, though operating in a more urban jurisdiction.
• Richmond Behavioral Health Authority: A Virginia behavioral health authority serving the City of Richmond. Operates as a public behavioral-health provider analogous to NRVCS, delivering mental health, substance use, and developmental disability programming under state oversight.
• Fairfax-Falls Church Community Services Board: One of the largest Virginia CSBs, serving Fairfax County and the City of Falls Church. Direct structural peer to NRVCS under the same statutory model, though at materially larger scale and in a more urban/suburban jurisdiction.
• Chesterfield Community Services Board: A Virginia CSB serving Chesterfield County. Provides the same combination of behavioral-health, developmental-disability, and substance-use services under the same state CSB framework that defines NRVCS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/NRVCSofficial
• YouTubeyoutube.com/channel/UCyaL8fufwSJ02PMZIPiuzXQ
• Facebookfacebook.com/nrvcsofficial
• LinkedInlinkedin.com/company/new-river-valley-community-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New River Valley Community Services