Bi-County Services

What Bi-County Services does

Bi-County Services, Inc. (BCS) is a 501(c)(3) nonprofit organization headquartered at 425 East Harrison Street in Bluffton, Indiana, that delivers a comprehensive suite of disability services to individuals with intellectual and developmental disabilities (ID/DD) in Adams and Wells Counties. Founded in 1955 as the Association for Retarded Children (Arc) of Adams and Wells County in Vera Cruz and rebranded in 1989, BCS operates five CARF-accredited Supervised Group Living homes (two in Decatur, one in Berne, two in Bluffton) plus eleven Supported Living waiver homes, serving six to eight individuals per group home with 24/7 staffing and medical on-call coverage.

The service platform comprises six core programs: Supervised Group Living, Supported Living Waivers (Community Integration and Habilitation plus Family Support Waiver), Wellness Coordination with three nurse-driven tiers, Community Integration and Day Habilitation, Music Therapy delivered by a board-certified Music Therapist (individual, group, and Chimes sessions plus biannual concerts), and a Transportation Vehicle Fleet of approximately 24 accessible vehicles. Adjacent assets include the Whicker Park Inclusive Community Playground (opened 2017, $750,000 raised), the 9-hole Whicker Park Disc Golf Course (2023), and the Day Services Recreation Center (2025). The technology footprint is operational rather than software-driven; the principal differentiator is credentialed human capital—Direct Support Professionals trained in medication administration, CPR, and first aid under each individual's Wellness Plan—and ADA-compliant physical infrastructure.

BCS is funded primarily through Indiana Medicaid Home and Community Based Services waivers administered by the Division of Disability and Rehabilitation Services (DDRS), with FY2025 service fees of $7,897,472 representing roughly 93% of $8,526,415 in total reported revenue. Secondary revenue streams include agency-generated income (facility rentals, $330,471) and donations/grants including the WindSwell Foundation Pay It Forward initiative ($298,472). Pricing for individual service plans is not publicly disclosed; the published labor benchmark is $15.00/hour for full-time Direct Support Professionals with a $1.00/hour weekend differential. There is no traditional sales-led go-to-market—services are delivered based on Medicaid eligibility, individual care plans, and state system referrals.

Name

Bi-County Services

Legal name

Bi-County Services, Inc.

Website

https://bi-countyservices.com

Company type

Private

Founded year

1955

Operating status

Operating

Headcount range

51–100 employees

Short description

Bi-County Services, Inc. is a 501(c)(3) nonprofit that delivers residential, supported-living, day habilitation, music therapy, wellness coordination, and transportation services to individuals with intellectual and developmental disabilities in Adams and Wells Counties, Indiana, funded primarily through Indiana Medicaid waiver programs.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM)

akta.pro secondary industry

IEP/504 Planning, Case Management & Compliance (EDAJAKAB)

Keywords

• Disability support services
• Residential group living
• Medicaid waiver services
• Community habilitation
• Wellness coordination

Headquarters

HQ city

Bluffton

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D

Revenue model

1. Medicaid Waiver Service Fees: Primary revenue stream from service fees paid through Medicaid Home and Community Based Services Waivers including Family Support Waiver (FSW), Community Integration and Habilitation (CIH), and Habilitation Waivers. FY2025 service fees: $7,897,472.
2. Agency Generated Revenue: Revenue from agency operations including rental income from multi-purpose room and other facilities. FY2025: $330,471.
3. Donations and Grants: Charitable contributions and foundation grants supporting programs like Whicker Park and Pay It Forward initiatives. FY2025 other revenue: $298,472.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

Bi-County Services, Inc. (BCS) is a 501(c)(3) nonprofit organization that provides residential, community, and habilitation services to individuals with intellectual and developmental disabilities (ID/DD) in Adams and Wells Counties, Indiana. The organization operates supervised group homes, supported living programs, day habilitation, community integration, music therapy, wellness coordination, and participant assistance and care, primarily funded through Indiana Medicaid waiver programs (FSW, CIH, Habilitation).

Product overview

Bi-County Services provides a comprehensive suite of disability services for individuals with intellectual and developmental disabilities (ID/DD) in Adams and Wells Counties, Indiana. The organization operates on a multi-service model centered around three core offerings: Supervised Group Living (residential group homes with 24/7 staffing), Supported Living Waivers (community-based support including CIH and Family Supports waivers), and Day Habilitation/Community Integration. Additional services include Music Therapy (facility-based clinical music interventions by board-certified therapists), Wellness Coordination (nurse-developed healthcare plans with three service levels), and Transportation (24-vehicle fleet). The organization serves individuals 18+ in residential and day services, and school-aged children in supported living and music therapy programs.

Differentiator

Problem solved

Functional benefit

Products and services

• Supervised Group Living Operates residential group homes in Adams and Wells Counties, Indiana, providing 24/7 supervised living for individuals with intellectual and developmental disabilities.
• Supported Living Waiver Services
• Day Habilitation
• Community Integration
• Music Therapy
• Wellness Coordination
• Participant Assistance and Care (PAC)
• Transportation Vehicle Fleet

Quantifiable outcome

• 20 working consumers placed in community employment
• +3 more outcomes

Named customers6 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Wells County FoundationcoreStrategic or Co-development PartnerLocal foundation providing grants and support to improve services for people served by BCS. Partners on Whicker Park inclusive playground project through Wells County Foundation - Whicker Park Inclusive Playground Project fund. Sponsors prom dress exchange program. Supports financial capacity of local nonprofits including Feeding Tomorrow's Future Today.
• Boys and Girls ClubminorStrategic or Co-development PartnerJoint partnership in development and use of Whicker Park inclusive community playground. BCS and Boys and Girls Club are neighboring organizations coordinating joint summer activities. Received $2,000 donation from WindSwell Foundation through BCS Consumer Planning Team selection.
• YMCA (Dream Team T-ball)minorStrategic or Co-development PartnerDream Team T-ball partnership enables special needs children ages 5-18 to play ball each summer. BCS built T-ball field at Harrison Road property. YMCA sponsors the Dream Team. Community volunteers serve as coaches and helpers. Bluffton T-ball League uses field for daily games May through June.
• Wells County Chamber of CommerceminorStrategic or Co-development PartnerBCS listed as community resource partner through Wells County Chamber of Commerce, connecting organization with broader business community and referral networks.
• Wells County Council on Aging (WOW Program)coreChannel Partner/ Reseller/ DistributorWells County's public transportation provided through WOW (Wells on Wheels) program. Regularly used by BCS consumers, staff, seniors, and community members. BCS coordinates transportation when WOW is unavailable.
• Adams County Council on Aging (ACT Program)coreChannel Partner/ Reseller/ DistributorAdams County's public transportation provided through Adams County Transit (ACT) program. Regularly used by BCS consumers, staff, seniors, and community members. BCS coordinates transportation when ACT is unavailable.
• CARF InternationalcoreOthersInternational accrediting body that has certified BCS for over 20 years in Community Integration, Supported Living, Personal Support Services and Governance Standards. Accreditation reviewed every 3 years.
• Indiana Department of HealthcoreOthersGovernment agency providing oversight for licensure of Supervised Group Living (SGL) homes. Also oversees Bureau of Disabilities Services (BDS) and Division of Disability and Rehabilitation Services (DDRS) licensed residential group homes.
• Feeding Tomorrow's Future Today (Weekend Backpack Program)minorStrategic or Co-development PartnerLocal nonprofit addressing child hunger. BCS consumers volunteer in packing and delivery of food bags. Receives annual donations through WindSwell Foundation Pay It Forward grants. Distributes 187 bags of food weekly to school kids; BCS consumers deliver to Southern Wells monthly.
• Friends of Ouabache State ParkminorStrategic or Co-development PartnerNonprofit organization maintaining Ouabache State Park. BCS consumers volunteer for trail maintenance and attend monthly Lunch and Learn programs. Received $2,500 donation from BCS Consumer Planning Team through WindSwell Foundation.
• Inclusion Institute / The LeagueminorStrategic or Co-development PartnerFort Wayne-based organization training people with disabilities to participate in local government and community decision-making. BCS consumers graduate from Leadership Academy program and join community boards. Consumer Robert Wassil is on BCS Board of Directors after completing the program.
• Yehoshua MinistryminorStrategic or Co-development PartnerLocal ministry helping provide food and shelter to those in need. Receives referrals from township trustee and sheriff's department. Received $1,000 donation from BCS Consumer Planning Team through WindSwell Foundation.

Scale indicators10 records

Recent moves13 records

Expansion highlights5 records

Regional players

• The Arc of Indiana: Statewide Indiana chapter of The Arc, providing advocacy, family support, and direct services for people with IDD. BCS is itself an Arc-affiliated nonprofit (formerly Association for Retarded Children of Adams and Wells County), making The Arc of Indiana a natural state-level peer and umbrella.

Others

• INARF (Indiana Association of Rehabilitation Facilities): Indiana trade association representing community-based disability, behavioral health, and rehabilitation service providers, of which BCS is a member. Not a direct competitor, but a key industry body shaping Indiana Medicaid HCBS policy that directly affects BCS's operating environment.

Direct peers

• RHA Health Services: National IDD, behavioral health, and substance use services provider operating residential, supported living, and community-based programs. Comparable service model and Medicaid waiver reimbursement structure to BCS across multiple states.
• Dungarvin: National provider of residential, supported living, and day services for individuals with intellectual, developmental, and behavioral disabilities. Closely comparable to BCS in core service delivery (group homes, supported living, community integration) and Medicaid funding model.
• Easterseals Arc of Northeast Indiana: Regional nonprofit serving individuals with disabilities in northeast Indiana, providing residential, day, employment, and therapy services. Geographically adjacent to BCS with overlapping service categories and consumer base, making it the most operationally similar regional peer.
• Sevita Health (formerly The MENTOR Network): National provider of home- and community-based services for individuals with intellectual and developmental disabilities (IDD), including residential group homes, supported living, day programs, and Medicaid waiver services. Directly comparable to BCS in service mix and waiver-based revenue model, though operating at vastly greater national scale.
• Help at Home: National provider of in-home personal care and supported living services for individuals with IDD and aging populations, primarily funded through Medicaid waivers. Comparable to BCS's supported living waiver services and PAC offerings.

Emerging players

• Kyo (formerly Kyo Autism Therapy / Cambium): Multi-state provider of applied behavior analysis (ABA), autism, and IDD services for children and adults. Comparable clinical and community-based service philosophy to BCS, with overlap in music/therapy programs and Medicaid funding, though focused more on autism-specific ABA delivery.

Broad incumbents

• Volunteers of America: National nonprofit human services organization operating residential, behavioral health, and disability programs across the U.S. Comparable broad nonprofit model and Medicaid-funded service delivery to BCS, though at much larger scale and broader mission scope.
• BrightSpring Health Services: Public diversified home- and community-based services platform (NASDAQ: BTSG) with a large IDD services segment, plus pharmacy, behavioral health, and home health. Overlaps with BCS in IDD residential, day, and home-based services, but operates as a broad incumbent across many service lines.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/bicountyservicesinc
• LinkedInlinkedin.com/company/bi-county-services-inc.

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Bi-County Services