Kitsap911

What Kitsap911 does

Kitsap 911 is a Washington State Public Authority and designated sole Public Safety Answering Point (PSAP) for Kitsap County, serving approximately 278,000 residents across an area covering multiple municipalities including Bremerton, Bainbridge Island, Port Orchard, and Poulsbo. The agency provides 24/7/365 emergency communications for police, fire, and medical response, operating as a consolidated dispatch center for 7 law enforcement agencies and 6 fire/rescue departments. Core operations center on a Computer-Aided Dispatch (CAD) system, radio and antenna infrastructure, TTY/TDD devices for hearing- and speech-impaired callers, and a text-to-911 capability launched to support accessibility and silent-emergency situations (e.g., home invasions). Performance metrics are strong: 99.33% of 911 calls answered within 10 seconds and a 2.9-second average answer time, against 271,182 total calls handled in 2025.

The agency's service surface has expanded beyond emergency voice lines. In May 2026, Kitsap 911 deployed Aurelian's Ava AI virtual assistant on a new dedicated non-emergency line (360-328-7711) — the first such dedicated channel for the county — providing instant multilingual response in 35+ languages, automated call-for-service creation, and continuous monitoring for emergency escalation. Additional service modules include the Community Connect Program (voluntary household information sharing via communityconnect.io) and an online incident-reporting portal that routes residents to jurisdiction-specific agency portals. The agency holds CALEA Public Safety Communications Accreditation and has been recognized with APCO-International Telecommunicator of the Year (2026) and WA APCO-NENA 2025 awards for both sustained performance and supervision. Recent technology investments include a fully accessible (WCAG 2.1/2.2, 100% ADA Title II compliant) website on Strapi CMS and an in-flight procurement of a SaaS ERP system aligned to Washington SAO BARS standards.

Kitsap 911 is funded through service fees set by its Board of Directors and charged to member law enforcement and fire agencies, supplemented by nominal regulated public records fees. As a government public authority, it does not charge residents directly for emergency services, has no private shareholders or parent company, and reports no commercial revenue. The organization employs 86 staff across management, IT and radio technical services, administration, and dispatch (the largest group), with three annual training academies producing 4-6 new telecommunicators each. Kitsap 911 traces its origin to 1976 as Kitsap County Central Communication (CENCOM) and was reorganized into a Public Authority on December 26, 2016. Current leadership is Maria Jameson-Owens (Executive Director, appointed following Richard Kirton's January 2024 resignation).

Name

Kitsap911

Legal name

Kitsap 911

Website

https://kitsap911.org

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

51–100 employees

Short description

Kitsap 911 is a Washington State Public Authority and designated sole Public Safety Answering Point (PSAP) for Kitsap County, providing 24/7 emergency communications and consolidated dispatch for 13 member law enforcement and fire agencies serving approximately 278,000 residents.

Ownership category

akta.pro rank

Product category

Public Safety Emergency Communications

NAICS

Police Protection (922120), Fire Protection (92216)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Fire Alarm Monitoring & Dispatch (BPAKAFAC)

Keywords

• Emergency dispatch services
• Public safety communications
• 911 call center
• Non-emergency response
• First responder dispatch

Headquarters

HQ city

Bremerton

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Government Service Fees: Kitsap 911 is a Public Authority funded through service fees charged to member agencies including law enforcement and fire departments. The Board of Directors establishes service fees and the service fee formula.
2. Public Records Fees: Fees for copying and research time for public records requests as permitted by Washington state law (RCW 42.56).

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

Kitsap 911 operates as the sole Public Safety Answering Point for Kitsap County, providing 24/7/365 emergency communications and integrated dispatch for police, fire, and medical response across 7 law enforcement agencies and 6 fire/EMS departments. Its offerings include 911 voice/text and TTY/TDD access, an AI-powered non-emergency line, Community Connect, and online incident reporting, serving approximately 278,000 county residents and processing roughly 271,000 calls annually.

Product overview

Kitsap 911 operates as a Public Safety Answering Point (PSAP) providing emergency communications services for Kitsap County, Washington. The core offering is 24/7 emergency 911 call-taking and dispatch coordination for police, fire, and medical response. This is augmented by several service modules: the AI-powered Ava non-emergency line (deployed via Aurelian's platform) for routine inquiries; Text-to-911 and TTY/TDD accessibility services for communication-impaired callers; the Community Connect Program for voluntary household information sharing with first responders; and online incident reporting. Together these form a comprehensive emergency communications ecosystem handling approximately 271,182 calls annually.

Differentiator

Problem solved

Functional benefit

Products and services

• Ava Non-Emergency Line AI-powered 24/7 automated non-emergency dispatch service via 360-328-7711 that answers instantly, collects caller information, creates service tickets, routes callers, texts resources, and continuously monitors for emergencies to transfer when needed.
• 911 Emergency Communications Core emergency communications center providing police, fire, and medical emergency response coordination for all of Kitsap County, handling approximately 271,182 calls annually with 99.33% of 911 calls answered within 10 seconds (average 2.9 seconds).
• Community Connect Program Free, secure platform (communityconnect.io) allowing community members to voluntarily provide critical household information (medical details, entry access, pets) to first responders for use during emergencies.
• Online Incident Reporting Web-based system that directs residents to the appropriate law enforcement agency online portal for non-emergency incident reports, with jurisdiction-based routing via an interactive map for the Sheriff's Office and member city police departments.

Quantifiable outcome

• 99.33% of 911 calls answered within 10 seconds
• +4 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature4 records

Partnerships

One partnership is on record.

• AureliancoreTechnology or Integration · 18 May 2026Kitsap 911 deployed Aurelian's Ava AI virtual assistant on a new dedicated non-emergency line (360-328-7711). Ava answers non-emergency calls instantly with zero-second hold times, supports natural language in 35+ languages, collects information, creates calls for service, and monitors for emergencies. This partnership marks the first time the county has a dedicated non-emergency contact option.

Scale indicators11 records

Recent moves7 records

Expansion highlights5 records

Market position

Strengths4 records

Competitive moat6 records

Key risks1 record

Key highlights7 records

Customer concentration

• Xx.com/Cencom911
• Facebookfacebook.com/cencomkitsap911
• LinkedInlinkedin.com/company/kitsap-911
• Instagraminstagram.com/kitsap911

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kitsap911