AURELIAN TECHNOLOGIES LTD

What AURELIAN TECHNOLOGIES LTD does

Aurelian Technologies Ltd (legal entity: Needl, Inc.) is a US-based private company that builds AI-powered voice automation and real-time guidance software for Public Safety Answering Points (PSAPs). The platform consists of two core products: AVA, an AI voice assistant that automates non-emergency calls, answers instantly, gathers caller details, detects emergency escalation signals, and resolves routine calls without dispatcher intervention; and CORA, an AI copilot that provides real-time on-screen SOP guidance, contextual reminders, and supervisor oversight during live 911 calls. Underlying capabilities include real-time speech recognition and synthesis across 45+ languages, anomaly/urgency detection on live audio, knowledge retrieval over agency-specific SOPs, GIS-driven location validation, and native bidirectional integration with major CAD systems (Central Square, Motorola Flex, New World) via robotic process automation. The business model is enterprise SaaS with quote-based multi-year contracts, a fully managed implementation model (dedicated implementation manager, on-site training, 6-week go-live), and a go-to-market that combines direct enterprise field sales, industry events (NENA, APCO, Ohio Valley Public Safety Symposium), and peer referrals within the PSAP community. The company was founded by Max Keenan (CEO) and James Liu (CTO), pivoted from salon-call-automation to public safety, raised a $14M Series A in August 2025, and holds SOC 2 Type 2 and CJIS-aligned compliance.

Name

AURELIAN TECHNOLOGIES LTD

Legal name

Needl, Inc.

Website

https://aurelian.com

Company type

Private

Operating status

Operating

Short description

Aurelian Technologies builds AI voice automation (AVA) and real-time 911 call-taker guidance (CORA) software for US Public Safety Answering Points, deployed across 17+ government dispatch centers in multiple states under multi-year enterprise SaaS contracts.

Ownership category

akta.pro rank

Product category

Public Safety Communications Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

akta.pro secondary industries

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)

Keywords

• AI 911 dispatch
• PSAP automation software
• Non-emergency call automation
• Emergency communications platform
• Voice AI for public safety

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Platform Subscription: Subscription-based pricing model for AI-powered PSAP automation platform. Includes AVA (non-emergency call automation) and CORA (live 911 support). Pricing is quote-based with custom implementations for each agency.

Pricing tiers

Go-to-market motion3 records

Distribution channels1 record

Marketing channels5 records

Core offering

Aurelian builds a fully managed AI SaaS platform for Public Safety Answering Points (PSAPs), centered on two products: AVA, an AI voice assistant that answers and resolves non-emergency 911-adjacent calls autonomously across 45+ languages, and CORA, an AI copilot that provides real-time on-screen SOP guidance, contextual reminders, and supervisor oversight during live 911 emergency calls. The platform integrates directly with leading CAD systems and existing phone infrastructure, is configured per-agency SOPs, and is sold on a subscription basis with implementation, training, and 24/7 support included.

Product overview

Aurelian is a purpose-built AI platform for Public Safety Answering Points (PSAPs), consisting of two core products: AVA (an AI voice assistant for non-emergency call automation) and CORA (an AI copilot providing real-time on-screen guidance during live 911 calls). Used together, AVA and CORA address the full call lifecycle — AVA handles non-emergency intake and automated call resolution, while CORA supports call-takers during emergencies with SOP checklists, contextual reminders, and supervisor oversight. The platform is fully managed by Aurelian's team and integrates directly with existing CAD systems and phone infrastructure. The company also offers dedicated customer success and implementation services as part of its managed offering.

Differentiator

Problem solved

Functional benefit

Brands

• AVA: AI-powered voice assistant that automates non-emergency calls for PSAPs, handling caller intake, information gathering, and emergency escalation in real time.
• CORA

Products and services

• AVA (Automated Virtual Assistant) AI voice assistant for PSAPs that answers non-emergency calls instantly, engages in natural conversation across 45+ languages, captures caller details, detects urgency, escalates emergencies in real time, and resolves routine calls without dispatcher intervention.
• CORA (AI Copilot for 911) AI copilot that provides real-time, context-aware on-screen guidance to 911 call-takers during live emergency calls, surfacing the correct SOP checklist, tracking missing information, and enabling supervisor oversight through a live dashboard.
• Supervisor Dashboard Real-time supervisor dashboard integrated with CORA that displays call volume, active reminders, average call duration, live listen capability, and per-console workload to enable monitoring of center operations and support call-takers during active incidents.
• Customer Success & Implementation Services Fully managed implementation including configuration, CAD integration, in-person on-site training, and 24/7 ongoing support, with a dedicated implementation manager and a guaranteed go-live within 6 weeks for every PSAP customer.

Quantifiable outcome

• Reduces admin call volume by 80% within 60 days
• +5 more outcomes

Named customers8 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability9 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core.

• Central SquarecoreTechnology or Integration · 1 January 2025CAD system integration partner for Hamilton County 911 deployment. Aurelian integrates directly with Central Square CAD to enable automated call creation and workflow handoffs.
• 365 Labs/Motorola FlexcoreTechnology or Integration · 1 January 2024CAD integration for MACC 911 in Grant County, Washington. Direct integration enables seamless call data transfer and automated dispatch workflows.
• New WorldcoreTechnology or Integration · 1 January 2024CAD system integration partner for South Summit Dispatch in Ohio. Integration allows call details to be sent directly to CAD with minimal manual input.
• FlexcoreTechnology or Integration · 1 January 2024CAD integration for Cowlitz 911, enabling direct connection between Aurelian's AI and the dispatch center's CAD system.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Carbyne: Carbyne is a cloud-based 911 call-handling and PSAP platform offering AI-enhanced caller location, video, and text-to-911 capabilities. It competes with Aurelian by providing an end-to-end next-gen 911 ecosystem for the same PSAP and emergency-communications buyers.
• HigherGround: HigherGround provides call-recording, quality-assurance, and incident-reconstruction software for PSAPs and emergency-communications centers. It serves the same PSAP buyers as Aurelian and competes for a portion of the technology modernization budget within each agency.
• Prepared (Prepared.ai): Prepared builds AI-powered assistive technology for 911 PSAPs, including real-time translation, transcription, and call-taker copilots. It is the closest direct competitor to Aurelian's CORA product, targeting the same PSAP buyer with overlapping AI-for-emergency-dispatch functionality.

Broad incumbents

• Motorola Solutions: Motorola Solutions provides CommandCentral CAD and a broad suite of public-safety software (including 365 Labs/Flex) used by most large PSAPs. It is both an integration partner for Aurelian and the dominant incumbent whose own AI roadmap could foreclose Aurelian's market.
• Genesys: Genesys is a major cloud contact-center platform with AI-powered routing, copilots, and voicebots serving enterprise customers. It is horizontally adjacent rather than PSAP-focused but competes in the broader voice-AI-for-customer-service category relevant to Aurelian's product capabilities.
• NICE (NICE inContact / CXone): NICE provides enterprise contact-center AI, workforce management, and quality monitoring at scale. While it serves commercial contact centers rather than PSAPs, its voice-AI and real-time-assist capabilities represent an adjacent competitive vector if NICE moves into emergency communications.
• CentralSquare Technologies: CentralSquare is a leading CAD and public-safety software vendor serving PSAPs and municipalities. It is both an Aurelian integration partner (for Hamilton County 911) and a broad incumbent with the capability to bundle AI features into its own suite.
• Intrado (formerly West Safety Services): Intrado is a long-standing provider of 911 infrastructure, PSAP software, and emergency-communications services to US public-safety agencies. As an incumbent in PSAP technology, it overlaps with Aurelian's buyer base and competes for AI-driven PSAP modernization budgets.

Emerging players

• Sierra: Sierra builds AI agents for customer service across enterprise customers, with overlapping conversational-AI capability to Aurelian's AVA. While not focused on PSAPs, it competes for similar AI-agent technology budgets and talent in the voice-AI space.
• Cresta: Cresta provides real-time AI copilots and agent-assist tools for contact centers, with a similar architectural pattern to Aurelian's CORA. While it does not serve PSAPs, its real-time guidance approach is a close analogue that could expand into emergency communications.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/aureliansystem

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AURELIAN TECHNOLOGIES LTD