Community Management Associates

What Community Management Associates does

Community Management Associates (CMA) is a privately held community association management company founded in 1989 in Atlanta, Georgia. It delivers full-service HOA and condominium association management across six Southeastern states — Alabama, Florida, Georgia, Mississippi, South Carolina, and Tennessee — through nine regional service hubs and a staff of 251-500 employees that includes 200+ certified community association managers (PCAM, AMS, CMCA). The company manages 1,100+ associations encompassing 200,000+ homes and reports a 94-96% client retention rate, holding the #1 community management firm ranking in Atlanta for over 20 consecutive years since 2004.

CMA's service portfolio spans three tiers: Full-Service Management (financial stewardship, governance and compliance, maintenance coordination, vendor management, delinquency resolution, board member support, and legal liaison), Financial-Only Management, and Onsite Management (including front desk and concierge). Adjacent offerings include Developer Services for new-community transition support, Buyer/Seller Services (closing letters, estoppels, lender questionnaires) processed through a partnership with Community Archives, and a Homeowner Portal branded as Vantaca providing 24/7 owner access to account information, documents, and online payments. Technology integrations include VIVE for vendor credentialing, AvidXchange for accounts-payable automation, First Citizens Bank for association banking, PTR Controlled Access for gates and access systems, and Metro Metering for sub-metering utilities.

CMA's revenue model is subscription/recurring, with custom annual pricing negotiated per association based on size, unit count, and service scope. The go-to-market motion is primarily relationship-driven direct field sales targeting HOA boards and developers, complemented by a self-service digital channel for existing owners. CMA is founder-family owned and led, with leadership having transitioned from co-founders Dan Henning and Dennis Hoffman in 2016 to a second-generation executive team currently structured as Chairman Jay Devlin, CEO Michele Richards, and CFO/President Peter Gant as of 2026.

Name

Community Management Associates

Legal name

Community Management Associates, Inc.

Website

https://cmacommunities.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

251–500 employees

Short description

Community Management Associates is a privately held Atlanta-based firm providing full-service HOA and condominium association management across six Southeastern U.S. states, managing 1,100+ associations and 200,000+ homes through nine regional hubs and a 200+ certified-manager workforce.

Ownership category

akta.pro rank

Product category

Community Association / HOA Management Services

NAICS

Facilities Support Services (561210)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Management Services (8741)

akta.pro primary industry

Homeowners Association (HOA) Management (BPAJAHAB)

akta.pro secondary industries

Association Compliance, Governance & Board Support Services (BPAJAHAN), Association Maintenance, Vendor & Capital Project Management (BPAJAHAM), HOA / Condominium Association Management (BPAJAFAH), New Development / Declarant Transition Management (BPAJAHAK)

Keywords

• HOA management services
• Community association management
• Property management services
• Association financial management
• Developer transition services

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Association Management Fees: CMA generates revenue through full-service community association management fees charged to homeowner associations (HOAs). Services span financial stewardship, governance, operations, maintenance coordination, and technology. Revenue is recurring in nature as management contracts are ongoing.
2. Owner Portal & Transaction Services: Revenue derived from homeowner use of the owner portal (Vantaca) for payments, document access, and inquiries. Additional services include closing letter/estoppel processing, lender questionnaires, and statement of account requests through partner Community Archives.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Community Management Associates (CMA) provides full-service, financial-only, and onsite community association management for homeowner and condominium associations across the Southeastern United States. Its offerings cover the full operational lifecycle of an HOA, including accounts receivable/payable, delinquency resolution, governance and compliance, board support, maintenance, vendor management, gate and access systems, leasing administration, legal liaison, developer transition services, and buyer/seller transaction support, all delivered through a unified digital infrastructure anchored by the Vantaca owner portal.

Product overview

Community Management Associates (CMA) offers a unified community association management platform comprising core management services (Full-Service Management, Financial-Only Management, Onsite Management) supported by specialized modules (Developer Services, Buyer/Seller Services) and client-facing digital tools (Vantaca Owner Portal). The platform is complemented by educational content including Coming Home Magazine and downloadable eBooks on HOA governance topics. The company operates across the Southeast U.S. managing over 1,100 associations with 200+ certified managers.

Differentiator

Problem solved

Functional benefit

Products and services

• Full-Service Management Comprehensive community association management covering financial management (accounts receivable and payable, delinquency resolution), governance and compliance, board member support, maintenance, facilities engineering, vendor management, gate and access systems, legal liaison, risk management, leasing administration, and onsite management for HOA and condominium association boards.
• Financial-Only Management Focused financial management services for community associations requiring specialized fiscal oversight (accounts receivable/payable, financial reporting, delinquency resolution) without full-service operational coverage.
• Onsite Management Dedicated on-site management services including front desk/concierge operations, daily oversight, and in-community presence for associations that require physical on-location management staff.
• Developer Services End-to-end support for real estate developers establishing new community associations, including deficit funding and budget planning, governing document review, vendor procurement, staffing, closing packages, and transition planning to long-term homeowner control.
• Buyer/Seller Services (Closing & Estoppel) Transaction support services for property closings including closing letters/estoppels, lender questionnaires, Georgia Statement of Account requests, foreclosure documents, certificates of insurance, governing documents, and termite letters; processed through the Community Archives marketplace platform.
• Vantaca Owner Portal Client-facing homeowner portal (Vantaca Home) providing 24/7 owner access to association information, governing documents, board financial transparency, online payments, and account management for residents of CMA-managed associations.

Quantifiable outcome

• 96% client retention rate
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature3 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Community ArchivescoreTechnology or IntegrationCMA has partnered with Community Archives to process all requests for estoppels/closing letters, refinance letters, and lender questionnaires for all orders. All closing letter and estoppel requests must be handled through Community Archives marketplace platform. This is a core operational partnership for buyer/seller transaction services.
• VIVE (Vendor Information Verification Experts)coreTechnology or IntegrationVIVE provides automated vendor credentialing for CMA, managing background checks, insurance and licensing verification for all vendors who work onsite at CMA-managed associations. The VIVE platform is used by CMA's 200+ managers to find compliant vendors. Vendors pay $199/year to VIVE for registration and credentialing. This is a core compliance and risk management partnership.
• Coming Home MagazineminorOthersComing Home is a lifestyle magazine published by CMA for homeowners in managed communities across North America. Published bi-annually (winter and spring editions), it serves as a thought leadership and homeowner engagement tool.
• AvidXchangecoreTechnology or IntegrationAvidXchange handles invoice payment processing for CMA's vendor network. All approved vendors receive payments through AvidXchange, which offers check, direct deposit, and prepaid credit card options. This automates CMA's accounts payable operations.
• First Citizens BankcoreStrategic or Co-development PartnerFirst Citizens Bank serves as the association banking partner for CMA, providing financial services tailored to community associations including deposit accounts and banking solutions for HOA operations.
• KDA (Newsletters and Directories)minorOthersKDA provides newsletter and directory services for community associations managed by CMA, supporting resident communication and community publications.
• Telescope CasualminorOthersTelescope Casual provides pool and patio furniture for CMA-managed communities, supplying outdoor amenities and furniture for common areas.
• Broadband PlanningminorOthersBroadband Planning provides cable and internet discount programs for CMA-managed community associations, offering negotiated rates for residents.
• PTR Controlled AccesscoreTechnology or IntegrationPTR Controlled Access provides gate and access control systems for CMA-managed communities, supporting CMA's smart technology and access systems service offering.
• Metro MeteringcoreTechnology or IntegrationMetro Metering provides sub-metering solutions for CMA-managed communities, enabling accurate utility tracking and billing for association utilities.
• Home Spot RentalsminorOthersHome Spot Rentals provides rental home management services for communities managed by CMA, supporting leasing administration for homeowner-owned rental properties.
• No Greater GiftminorOthersNo Greater Gift provides welcome baskets and volunteer gifts for CMA-managed communities, supporting community engagement and resident welcome programs.
• Preferred Vendor NetworkcoreChannel Partner/ Reseller/ DistributorCMA maintains a curated preferred vendor directory spanning Landscape/Lake/Environmental, Structural Integrity/Building Envelope, MEP, Safety/Access/Mitigation, Fiscal/Legal/Strategic Consulting, and Facility Maintenance/Lifestyle categories. Over 50 preferred vendors are listed, all vetted through the VIVE credentialing process. Vendors include: Addresses of Distinction, Aqua Doc Lake & Pond Management, Atlanta Landscape Group, Bouvier Insurance, FGA Roofing, NT Security, Ray Engineering, Sweetwater Pools, Arborguard, Bray Electrical, Community Management Construction Services, Brightview Landscape Services, Colony Roofers, Dr. Roof, Savatree, Yellowstone Landscape, and others.

Scale indicators7 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Sentry Management: Sentry Management is a Florida-based community association management firm serving HOAs and condominiums across the Southeast. Directly comparable to CMA as a regional full-service HOA management competitor with similar service breadth including financial, governance, and maintenance services.
• Towne Properties: Towne Properties is a regional community association and condominium management firm in the Midwest with similar full-service offerings to CMA. Comparable in service breadth (financial, maintenance, governance) and customer base (HOA/condo boards), though operating in Ohio/Indiana/Kentucky rather than the Southeast.
• FirstService Residential: FirstService Residential is a division of FirstService Corp (TSX: FSV) and one of the largest residential property managers in North America, serving HOAs, condominiums, and master-planned communities. Like CMA, it provides full-service management, financial services, and technology platforms for associations, but at significantly greater national and international scale.
• RealManage: RealManage is a property management firm specializing in HOA and condominium association management across multiple states. Like CMA, it offers financial management, maintenance coordination, and a technology portal for owners and boards, serving as a regional competitor with comparable recurring subscription revenue model.
• CAMS (Community Association Management Services): CAMS is a Southeast-focused community association management company providing full-service HOA, condominium, and townhome management. A direct competitor to CMA in similar geographic markets and customer segments (HOA boards, developers), with comparable service offering and pricing model.
• HomeRiver Group: HomeRiver Group is a national residential property management platform formed through roll-ups of regional managers, providing HOA and single-family rental management. Comparable to CMA as a scaled association management provider, though with broader national footprint and recent PE-backed consolidation strategy.
• Associa: Associa is the largest community association management company in North America, offering full-service HOA and condominium management with national scale. Directly comparable to CMA in service offering (financial stewardship, governance, maintenance) and customer base (HOA boards), though operating across many more states than CMA's regional Southeast footprint.
• Benchmark Management: Benchmark Management is a Wisconsin-based full-service community association management company serving HOAs, condominiums, and townhomes. Comparable to CMA in service mix and customer type, though concentrated in the Midwest rather than the Southeast.

Others

• Vantaca: Vantaca is the SaaS technology provider whose portal platform is licensed to CMA (and many peer managers) for owner/board self-service and association financial management. Comparable as an adjacent ecosystem participant — Vantaca powers the digital experience CMA markets, and its broader adoption across the HOA industry makes it a strategic technology peer rather than a direct competitor.

Regional players

• KW Property Management & Consulting: KWPMC is a Florida-focused condominium and HOA management company with strong presence in South Florida high-rises. Comparable to CMA in service offering but operates in a different sub-region (Florida only) and tends to focus on luxury condominium towers rather than mixed suburban HOAs that drive CMA's business.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cma_mgmt
• Facebookfacebook.com/cmacommunities
• LinkedInlinkedin.com/company/113610

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Management Associates