City Of Holyoke

What City Of Holyoke does

The City of Holyoke is the incorporated municipal government of Holyoke, Massachusetts, operating continuously since 1873 under the Holyoke City Charter and Code of Ordinances. It delivers the full stack of municipal services to city residents and businesses: public safety through the Holyoke Fire Department (all-hazards response including fires, medical emergencies, hazardous materials, technical rescues, and child safety seat installation); water supply via Holyoke Water Works (currently operating at 95% surface water capacity under a Level 2 drought declaration); infrastructure maintenance through the Department of Public Works (streets, sewers, refuse, recycling, snow removal, stormwater); parks and recreation programming year-round; employee retirement benefits through the Holyoke Contributory Retirement System (one of 105 contributory systems statewide under PERAC oversight); disability advocacy via the Commission on Disabilities; and human resources/personnel services.

The city's technology footprint is modest and externally sourced: the official website (holyoke.org) runs on the ProudCity municipal CMS platform, deployed in 2020, and the city uses the Everbridge third-party platform for emergency notifications. Resident engagement is delivered through Facebook, Twitter/X, Instagram, an email newsletter subscription, and a multilingual (English/Spanish) website. Six primary office locations serve as the physical service delivery points, including City Hall (536 Dwight Street), the Fire Department headquarters (600 High Street), and the City Hall Annex (20 Korean Veterans Plaza).

Revenue is generated exclusively through public-sector mechanisms — property taxes, excise taxes, fees, state aid, and federal grants — and is not commercially priced or marketed. The customer base is structurally the resident and business population of Holyoke, with no external commercial customers. Annual revenue is not disclosed on the city website; the most recent fiscal signal is the Mayor's Proposed FY27 Budget submitted to the City Council on May 20, 2026.

Name

City Of Holyoke

Legal name

City of Holyoke

Website

https://holyoke.org

Company type

Public

Founded year

1873

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The City of Holyoke is a Massachusetts municipal government, incorporated in 1873, delivering public safety, water, public works, parks, retirement, and administrative services to the residents and businesses of Holyoke.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Fire Protection (92216), Administration of Environmental Quality Programs (9241), Administration of Public Health Programs (92312)

SIC

Water Supply (4941), Refuse Systems (4953)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Environmental Public Health (Food Safety, Water Quality, Sanitation) (BPAIAJAE)

Keywords

• Municipal government services
• Public safety services
• Water utility services
• Public works infrastructure
• Parks and recreation

Headquarters

HQ city

Holyoke

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Municipal Tax Revenue: Primary revenue from property taxes, excise taxes, and other municipal tax levies collected from residents and businesses to fund city services

Distribution channels1 record

Marketing channels6 records

Core offering

The City of Holyoke delivers comprehensive municipal government services to residents, businesses, and visitors of Holyoke, Massachusetts. Core services include public safety (fire and emergency response), municipal water supply, public works and infrastructure maintenance, parks and recreation programming, retirement benefits administration for city employees, and disability accessibility advocacy. The official website (holyoke.org) serves as the central hub for accessing all departmental services, payments, public meetings, and community information.

Product overview

City of Holyoke operates a comprehensive municipal government services platform. The primary offering is the city government services portal (holyoke.org) which serves as the central hub for all city services. Supporting services include Holyoke Water Works (municipal water utility), Holyoke Fire Department (all-hazards emergency response), Parks and Recreation (community facilities and programs), Department of Public Works (infrastructure and sanitation), Holyoke Contributory Retirement System (employee retirement benefits), Commission on Disabilities (accessibility advocacy), and Personnel/Employment Services. The city also operates an Emergency Alert System powered by Everbridge for public safety notifications.

Differentiator

Problem solved

Functional benefit

Products and services

• Holyoke Water Works Municipal water utility providing drinking water services to Holyoke residents and businesses, implementing water use restrictions during drought conditions, and publishing annual water system reports meeting all Federal and State drinking water standards.
• Holyoke Fire Department Services All-hazards fire department providing emergency response (fires, automobile accidents, medical emergencies, hazardous materials, technical rescues), fire prevention, life safety education, and child safety seat installations for residents of Holyoke.
• Emergency Alert System Everbridge-powered emergency notification system providing city alerts including community event alerts, Fire Department notifications, law enforcement alerts, public works notifications, and general information to residents who subscribe.
• Parks and Recreation Municipal parks and recreation department offering citywide events, neighborhood festivals, year-round recreational activities, sports programs, Pouliot Pool, and park facilities management for Holyoke residents and visitors.
• Department of Public Works Municipal public works department providing street maintenance, engineering, refuse collection, recycling, yard waste collection, forestry, permitting, sewer billing, snow removal, and stormwater management for the City of Holyoke.
• Holyoke Contributory Retirement System Municipal retirement board administering retirement benefits for city employees and retirees, managing investments in fixed income, equities, commodities, private equity, and real estate under Chapter 32 of Massachusetts General Laws.
• Commission on Disabilities Mayoral-appointed commission supporting people with disabilities through policy review, ADA compliance coordination, accessibility advocacy, and resource referral services, in coordination with the Massachusetts Office on Disability.
• Personnel/Employment Services City human resources department managing employment opportunities, benefits, insurance, union contracts, employee wellness, and confidential reporting systems for City of Holyoke employees and job seekers.

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and major.

• Holyoke Public SchoolscoreStrategic or Co-development PartnerCollaborative relationship for education and employment services. The city provides job posting services for Holyoke Public Schools and coordinates on personnel matters.
• HG&E (Holyoke Gas & Electric)coreStrategic or Co-development PartnerMunicipal utility partnership providing employment opportunities. The city directs residents to HG&E job opportunities as part of local employment ecosystem.
• Massachusetts Department of Environmental ProtectionmajorStrategic or Co-development PartnerState agency regulating open burning and environmental compliance. Holyoke is among 22 MA cities where open burning is prohibited under state regulations.
• Public Employee Retirement Administration Commission (PERAC)majorStrategic or Co-development PartnerState oversight body that oversees all 105 contributory retirement systems in Massachusetts and ensures compliance with Chapter 32 of MGL.
• Massachusetts Office on Disability (MOD)majorStrategic or Co-development PartnerState agency for disability services coordination. Holyoke Commission on Disabilities coordinates with MOD for compliance and programs.

Scale indicators4 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• City of Springfield, Massachusetts: Largest city in Hampden County and Holyoke's immediate neighbor. Operates a comparable portfolio of municipal services (police, fire, DPW, water, parks, retirement) for a similar legacy industrial population, making it the most directly comparable peer.
• City of Chicopee, Massachusetts: Adjacent mid-sized Hampden County city with a comparable industrial heritage and full-service municipal structure (fire, DPW, parks, water, retirement). Its service portfolio and scale closely mirror Holyoke's.
• City of Westfield, Massachusetts: Similar-sized western Massachusetts city offering the same core municipal functions including a municipally operated water department, fire department, DPW, parks and recreation, and retirement system.
• City of Northampton, Massachusetts: Mid-sized western Massachusetts city with a comparable full-service municipal structure — police, fire, DPW, water, parks, retirement administration — serving a similar population scale to Holyoke.
• City of Pittsfield, Massachusetts: Largest city in Berkshire County with a legacy industrial base similar to Holyoke's. Provides an equivalent portfolio of fire, DPW, parks and recreation, water, and retirement services for a comparable population.
• City of Lawrence, Massachusetts: Mid-sized Massachusetts mill-city with a comparable industrial heritage and population base. Operates a similar full-service municipal government including public works, fire, water, parks, and retirement administration.
• City of Easthampton, Massachusetts: Adjacent smaller western Massachusetts city with a similar industrial heritage. Provides a comparable (though smaller-scope) set of municipal services including DPW, fire, water, parks and recreation.
• City of Lowell, Massachusetts: Mid-sized Massachusetts mill-city with a population and industrial legacy closely comparable to Holyoke's. Operates an analogous full-service municipal government including fire, DPW, water, parks and recreation, and retirement.

Others

• ProudCity: Municipal website and civic-engagement CMS vendor whose platform Holyoke adopted in 2020. Included as a vendor/ecosystem peer because it underpins the city's digital service delivery infrastructure.
• Everbridge: Critical event management and emergency notification platform powering Holyoke's community alert system covering fire, law enforcement, public works, and event notifications. Listed as an ecosystem/technology peer rather than a service peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CityofHolyoke
• Facebookfacebook.com/CityofHolyoke
• Instagraminstagram.com/holyokecityhall
• LinkedInlinkedin.com/company/holyoke

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City Of Holyoke