Conference America

What Conference America does

Conference America, Inc. is an Alabama-incorporated audio conferencing and virtual events service provider that has been operating for approximately 34 years from its headquarters at 7079 University Court, Montgomery, Alabama. The company delivers business-to-business conferencing services, including Operator Handled Calls, AlwaysOn Toll-free dialing, Dial Meet Me conferencing, and add-on modules such as Replay (recording/playback), Fax Services, WebEcho, VOSN (virtual events), an interactive Question & Answer feature, and the SureLok security feature, which locks conferences to bar unauthorized participants including operators. Customers access the services via a toll-free reservation line (800.925.8000) and an online self-service reservation system on conferenceamerica.com.

The revenue model is usage-based and billed per participant-minute, with rates ranging from $0.250 to $0.425 depending on service type, plus minimums (e.g., $125/hour for Operator Managed Events), surcharges (after-hour/weekend $125/hour, eNetwork SIP up to $9.99/event), and an Unused Line Fee of $5.95 per scheduled line for Operator Managed Events below 80% attendance. The terms explicitly position the offering exclusively for businesses rather than consumers, and go-to-market is direct phone sales plus online self-service with no app or API integrations documented.

Conference America's standalone operations have ended: it has migrated its customers to a new service platform and new ownership under Xcyte Digital, a global audio conferencing and virtual events technology partner, with the new account interface hosted at streamlinedcommunications.com. The acquisition and platform transition mark the close of the legacy entity rather than an organic growth phase; no revenue, headcount growth, or funding data is disclosed.

Name

Conference America

Legal name

Conference America, Inc.

Website

https://conferenceamerica.com

Company type

Private

Founded year

1992

Operating status

Acquired

Headcount range

11–50 employees

Short description

Conference America is an Alabama-based B2B audio conferencing and virtual events provider, offering usage-based Operator Handled, AlwaysOn Toll-free, and Dial Meet Me conferencing services to business customers; the company has migrated its customers to Xcyte Digital under a new ownership arrangement.

Ownership category

akta.pro rank

Product category

Audio Conferencing Services

NAICS

Convention and Trade Show Organizers (56192), Convention and Trade Show Organizers (561920)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Virtual/Hybrid Conference Production & Platform Management (THAHACAM)

akta.pro secondary industries

Meeting & Conference Planning & Coordination (HSACADAA), Conferences & Conventions Operations Services (Registration, AV, Logistics) (MPAGAGAM)

Keywords

• Audio conferencing services
• Virtual event services
• Operator-assisted conferencing
• Toll-free conference calling
• Conference call replay

Headquarters

HQ city

Montgomery

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Audio Conferencing Services: Conference calls billed per participant minute based on service type (Operator Handled, AlwaysOn Toll-free, Dial Meet Me). Usage-based revenue model where customers pay per minute of participation.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels1 record

Core offering

Conference America provides audio conferencing and virtual event services to business customers, including operator-handled conference calls, AlwaysOn toll-free conferencing, Dial Meet Me services, Replay recording/playback, fax services, WebEcho web conferencing, and VOSN virtual event services. Services are billed on a per-participant-minute usage basis with add-on features such as Question & Answer and the SureLok security feature that locks calls against unauthorized participants.

Product overview

Conference America provides a unified audio conferencing and virtual events platform. The core offerings include AlwaysOn Toll-free and Dial Meet Me conference calling services, supplemented by operator-assisted call handling, recording (Replay), fax services, and security features like SureLok. Additional services include WebEcho and VOSN for web-based and virtual event functionality, plus interactive features like Question & Answer. The company has transitioned to new ownership under Xcyte Digital.

Differentiator

Problem solved

Functional benefit

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• Xcyte DigitalcoreStrategic or Co-development PartnerXcyte Digital is a trusted global audio conferencing and virtual events technology partner. Conference America announced it has migrated its customers to a new service platform and new ownership under Xcyte Digital. Xcyte Digital specializes in next generation technologies for communication needs.

Scale indicators1 record

Recent moves5 records

Expansion highlights1 record

Broad incumbents

• Zoom Video Communications: Zoom is the dominant video-first conferencing and UCaaS platform serving business customers globally with audio, video, and webinar products. While its core is video, Zoom competes directly with Conference America in audio conferencing, virtual events, and large-meeting/broadcast use cases at scale.
• RingCentral: RingCentral provides cloud-based unified communications and contact center services to business customers, with audio conferencing as a core feature within its broader UCaaS suite. It competes for the same business customer base as Conference America, offering more integrated voice, video, and messaging bundles.
• 8x8: 8x8 offers cloud-based voice, video conferencing, chat, and contact center solutions to enterprise and mid-market business customers. It competes with Conference America in audio conferencing and virtual meeting services while offering a broader UCaaS portfolio.
• Cisco Webex: Cisco Webex provides enterprise-grade video conferencing, calling, and webinars within Cisco's broader collaboration portfolio. It competes with Conference America for enterprise audio conferencing and virtual event workloads, particularly among large regulated customers.
• Microsoft Teams: Microsoft Teams bundles audio conferencing, video meetings, chat, and events within the Microsoft 365 ecosystem, directly competing with Conference America's operator-assisted and meet-me audio services at the business customer level. Its inclusion in enterprise productivity suites exerts significant pricing pressure on standalone audio conferencing providers.
• Arkadin (NTT): Arkadin, part of NTT, provides cloud communications, audio/video conferencing, and collaboration services to enterprise customers across geographies. It competes with Conference America in operator-assisted and large-scale audio conferencing deployments for multinational enterprises.
• Vonage (Ericsson): Vonage, now part of Ericsson, offers UCaaS, contact center, and communications APIs to business customers. Its audio conferencing and meeting capabilities overlap with Conference America's offering, while its broader API and CPaaS portfolio targets enterprise integration use cases.

Direct peers

• GoTo (formerly LogMeIn): GoTo operates GoToMeeting and GoToWebinar, directly competing in audio/video conferencing and webinar/event services for business customers. Its product mix of meeting, webinar, and dial-in audio conferencing overlaps closely with Conference America's conferencing and virtual event portfolio.
• FreeConferenceCall.com: FreeConferenceCall.com offers free and low-cost audio conferencing, video conferencing, and screen sharing to business and consumer users. It is a direct peer to Conference America's meet-me and toll-free audio conferencing offerings, competing on price-sensitive usage-based tiers.
• PGi (Premiere Global Services): PGi is a long-standing audio conferencing and virtual events specialist serving business customers with operator-assisted and automated meeting services. It is one of the closest direct peers to Conference America in terms of audio conferencing heritage and product mix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Conference America