Independence Care System
Independence Care System is a New York City-based 501(c)(3) nonprofit Health Home providing care coordination, expert wheelchair services, and peer mentorship to Medicaid recipients with physical disabilities and chronic conditions across all five boroughs.
- Company typePrivate
- Founded2000
- HeadquartersBrooklyn, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Independence Care System does
Independence Care System (ICS), founded in 2000, is a New York City-based 501(c)(3) nonprofit that operates as New York State's first and only Health Home designated as an expert in serving people with physical disabilities. The organization's core product is the ICS Health Home, a Medicaid-funded care management program that delivers care coordination, benefits navigation, peer mentoring, and chronic-condition support to Medicaid recipients with physical disabilities — including individuals with spinal cord injuries, multiple sclerosis, and other mobility-limiting conditions. ICS complements Health Home services with a structured portfolio of specialty programs: the On A Roll wheelchair service line (mobility assessments, fittings, and repairs led by internationally recognized clinicians), the Independent Living Program featuring peer mentors who themselves live with disabilities, the MS & SCI Care Program, a Women's Health Access Program, wound prevention and hospital transition support, and — most recently — ICS Thrive, a social adult day program launched in May 2023. Distribution runs through three physical locations (Manhattan mailing/headquarters, Bronx member center, Brooklyn Thrive site), with intake conducted by phone, email, TTY, and direct provider referrals from hospitals and clinician practices across NYC.
Under the hood, ICS's technology layer is conventional care-management infrastructure built around the New York State Health Home framework rather than proprietary software platforms; the organization does not advertise APIs, SDKs, or mobile applications, and its primary "technologies" are clinical (pressure mapping, postural simulation, home accessibility assessments) wrapped around human care coordination. The business model is fundamentally a Medicaid managed-services arrangement: services are provided free of charge to Medicaid members, with revenue flowing from per-member Medicaid payments via managed care plans, supplemented by philanthropic donations and a small private-pay wheelchair repair offering. Go-to-market is sales-led and enterprise-field-sales in posture, with formal referral partnerships with NYC Health + Hospitals, healthcare provider practices, and academic institutions (e.g., Susan G. Komen, Yale School of Engineering). Customer segments are Medicaid recipients with physical disabilities as the primary persona, with a secondary audience of clinicians served through ICS's free CE/CME clinical education catalog.
Independence Care System firmographics
Firmographics- Name
- Independence Care System
- Legal name
- Independence Care System
- Website
- https://icsny.org
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Independence Care System is a New York City-based 501(c)(3) nonprofit Health Home providing care coordination, expert wheelchair services, and peer mentorship to Medicaid recipients with physical disabilities and chronic conditions across all five boroughs.
- Ownership category
- akta.pro rank
Independence Care System industry classification
Industry- Product category
- Disability Care Management Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro primary industry
- Disability Services & Independent Living Support (BPAGAEAG)
Keywords
Where Independence Care System is headquartered
LocationHeadquarters
- HQ city
- Brooklyn
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Independence Care System business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Medicaid-funded Care Management: ICS operates as a free service for Medicaid recipients. The organization serves as a Health Home designated by New York State to provide care coordination, care management, and support services for people with disabilities. Revenue comes from Medicaid managed care arrangements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Other | Free Health Home services for Medicaid recipients |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Independence Care System product offering
Product offeringCore offering
Independence Care System delivers a Health Home care management program for New York Medicaid recipients with physical disabilities and chronic conditions, providing care coordination, benefits navigation, and linkage to community resources. Its specialized offerings include the On A Roll wheelchair evaluation and repair program, the Independent Living Program with peer mentors, the ICS Thrive social adult day program, the Women's Health Access Program, and continuing education courses (CE/CME) for clinicians serving people with physical disabilities.
Product overview
Independence Care System (ICS) offers a unified Health Home care management platform with specialized programs for people with physical disabilities. The core offering includes ICS Health Home for care coordination, paired with the Independent Living Program featuring peer mentors. On A Roll provides expert wheelchair services including mobility assessments and repairs. ICS Thrive offers social adult day programs. The company also provides clinical resources for clinicians, a Women's Health Access Program, and specialized care coordination for MS and SCI conditions, all organized around three pillars: health, mobility, and independence.
Differentiator
Problem solved
Functional benefit
Brands
- On A Roll: ICS On a Roll comprehensive wheelchair program - premier provider of specialized mobility assessments conducted by expert occupational and physical therapists. Includes wheelchair evaluations, fittings, repairs, and maintenance training.
Products and services
- ICS Health Home A Health Home care management program for New York Medicaid recipients with physical disabilities and chronic conditions, providing care coordination across providers, health management, benefits navigation, and connection to community resources while members keep their existing doctors and services.
- Independent Living Program Program providing trained peer mentors who themselves live with disabilities to help members adjust to new disabilities, set goals, and connect with community resources through weekly meetings.
- On A Roll Expert Wheelchair Services Premier wheelchair program providing specialized mobility assessments by expert occupational and physical therapists, including pressure mapping, postural support simulation, home accessibility assessments, and wheelchair fittings to prevent pressure wounds and support independence.
- ICS Thrive Social Adult Day Program Social adult day program featuring structured activities and programs designed to support members' social engagement and community participation, operated from ICS's Brooklyn location.
- Clinical Resources for Clinicians Clinical education catalog offering interdisciplinary courses for physicians, nurses, social workers, and other clinicians who care for people with physical disabilities, with free CE/CME credits available to support clinical protocols and disability-competent care training.
- Women's Health Access Program Program ensuring women with physical disabilities receive preventive, gender-specific health services, including breast cancer screenings, gynecological examinations, and primary care services, funded by Susan G. Komen Greater NYC Affiliate since inception.
- MS & SCI Care Program Specialized care coordination program for ICS members with Multiple Sclerosis (MS) and Spinal Cord Injuries (SCI), focused on disability-competent support for these specific conditions.
- On A Roll Private Pay Wheelchair Repairs Expert wheelchair repair service for individuals who want to fund repairs privately without waiting for insurance approvals, delivered by highly-trained wheelchair technicians including the On A Roll Repair Manager with more than 20 years of experience.
Quantifiable outcome
- Hundreds of breast cancer screenings and gynecological examinations provided through Women's Health Access Program
- +1 more outcomes
Companies that use Independence Care System
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Independence Care System technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Independence Care System partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered minor and core.
- Medical Answering Services (MAS)minorMedical Answering Services (MAS) assumed responsibility for arranging non-emergency medical transportation services for Managed Long Term Care members as of March 1, 2024, following NYS Department of Health directive.
- New York Lawyers for the Public InterestcoreCo-authored the report 'Breaking Down Barriers, Breaking the Silence: Making Health Care Accessible for Women with Disabilities' with New York Lawyers for the Public Interest. This publication led to NYC Council oversight hearings and allocation of public funds for facility accessibility improvements.
- Susan G. Komen Greater NYC AffiliatecoreSusan G. Komen Greater NYC Affiliate has funded the ICS Women's Health Access Program for Women with Physical Disabilities since its inception in 2008. The program's first initiative was the Breast Cancer Screening Project for Women with Physical Disabilities, which has provided hundreds of breast cancer screenings and gynecological examinations.
- NYC Health + Hospitals CorporationcorePartnership with NYC Health + Hospitals Corporation to train clinical and administrative staff in disability awareness and competency. Expansion of ICS Women's Access to Healthcare Program into several HHC facilities.
- Yale University School of Engineering and Applied ScienceminorMarcus Johnson, ICS Health Home Advocacy Specialist, appointed as lecturer at Yale University where he co-teaches engineering courses with Ron Adrezin, PhD, PE. Represents academic collaboration on disability expertise.
- Colleges and Universities (New York)minorICS partners with various colleges and universities across New York to create Lifestyle Enrichment Series programs providing aspiring occupational therapy students with hands-on experiences working with people with physical disabilities.
- Healthcare Provider PracticescorePartnership with healthcare provider practices to extend reach and address non-medical factors affecting health. ICS care coordinators work with patients to coordinate doctor visits, access housing and food resources, navigate Medicaid, transportation, and benefits, and stay connected to community supports.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Independence Care System competitors and assessment
Company assessmentDirect peers
- Numotion: National complex rehab technology provider specializing in custom wheelchairs, mobility equipment, and assistive technology — directly comparable to ICS's On A Roll expert wheelchair services at larger commercial scale.
- Concepts of Independence: Bronx-based nonprofit providing independent living, home care, and care management services for people with physical disabilities and seniors — sharing ICS's physical-disability specialty and peer-driven model.
- Center for Independence of the Disabled, NY (CIDNY): NYC-based disability-led nonprofit providing independent living services, benefits counseling, and advocacy — directly comparable to ICS's Independent Living Program and disability-rights advocacy positioning.
- YAI (Young Adult Institute): Large NYC-based nonprofit delivering person-directed services for people with intellectual, developmental, and physical disabilities, including care management, day programs, and clinical supports — closely comparable in scope and Medicaid-funded service model.
- Center for Disability Services (now Center HealthCare): NYC-area nonprofit providing supportive services, advocacy, and care management for people with disabilities — directly overlapping with ICS's care coordination and independent living mandate.
- National Seating & Mobility (NSM): National complex rehab technology provider offering wheelchair evaluations, fittings, and repairs — directly comparable to ICS's On A Roll program but at much larger commercial scale across multiple states.
- Adapt Community Network: NYC-based nonprofit (formerly UCP of New York) providing direct services, care coordination, and advocacy for people with intellectual and developmental disabilities — comparable mission-driven disability services portfolio in the same geography.
- Cooperative Home Care Associates (CHCA): NYC-based worker-owned home care agency serving Medicaid recipients with disabilities and chronic conditions — directly comparable Medicaid-funded homecare model, and an ICS board member's primary affiliation.
- VISIONS/Services for the Blind and Visually Impaired: NYC-based nonprofit delivering rehabilitation, social services, and independent living supports for people who are blind or visually impaired — analogous disability-competent service portfolio with overlapping NYC geography.
Broad incumbents
- CenterLight Health System: NYC-area nonprofit providing managed long-term care, PACE, and care management for elderly and disabled populations — overlapping Medicaid care management mission at greater scale across a broader population.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Independence Care System social profiles
Digital presenceIndependence Care System financial estimates
Financial estimateRevenue estimate
Valuation estimate
Independence Care System leadership team
Management profileNumber of profiles
Profiles15 records
Independence Care System funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Independence Care System M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Independence Care System
What does Independence Care System do?
Independence Care System delivers a Health Home care management program for New York Medicaid recipients with physical disabilities and chronic conditions, providing care coordination, benefits navigation, and linkage to community resources. Its specialized offerings include the On A Roll wheelchair evaluation and repair program, the Independent Living Program with peer mentors, the ICS Thrive social adult day program, the Women's Health Access Program, and continuing education courses (CE/CME) for clinicians serving people with physical disabilities.
Is Independence Care System a public or private company?
Independence Care System is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Independence Care System founded?
Independence Care System was founded in 2000. It employs 101 to 250 people.
Where is Independence Care System based?
Independence Care System is headquartered in Brooklyn, United States, in the North America region.
How does Independence Care System make money?
One revenue line is on record: medicaid-funded Care Management.
Who are Independence Care System's main competitors?
Direct peers on record are Numotion, Concepts of Independence, Center for Independence of the Disabled, NY (CIDNY), YAI (Young Adult Institute), Center for Disability Services (now Center HealthCare), National Seating & Mobility (NSM), Adapt Community Network, Cooperative Home Care Associates (CHCA) and VISIONS/Services for the Blind and Visually Impaired. CenterLight Health System is listed as a broad incumbent.
Does Independence Care System have an API?
No public API is recorded for Independence Care System.
What industry is Independence Care System in?
Independence Care System's product category is Disability Care Management Services. Its primary akta.pro industry code is BPAGAEAG, Disability Services & Independent Living Support. Its NAICS code is 624120 and its SIC code is 8300.