What Datacair business support does

Datacair business support is a privately-held business process outsourcing (BPO) firm serving the global air cargo industry. The company provides back-office services to airlines and General Sales Agents (GSAs), specializing in Air Waybill (AWB) data processing, operational administration, accounting and financial services, customer services, sales support, and customized solutions such as call centers and procedure audits. Datacair traces its origins to the 1980s as an IT services provider to GSA companies in Switzerland; its software development arm was later spun off into a separate company called DC-BI, and Datacair now operates exclusively as a full-service back-office supplier across nine offices in eight countries (Spain, France, Germany, Sweden, Netherlands, United Kingdom, USA, Bulgaria), with its head office in El Prat de Llobregat (Barcelona). The underlying technology platform is built on Microsoft Dynamics Navision and integrates with at least nine distinct airline cargo management systems (Cargo Spot, Sky Chain, Smart Kargo, Sky Net, UC360, Cargo Wings, COMIS, CROAMIS, SPRINT) plus US customs AMS entry and electronic data interchange protocols (FSU, FWB, FHL), delivering services through a Datacapture shared service center that centralizes AWB data processing in lower-cost jurisdictions.

The company monetizes through four overlapping pricing structures: a fixed AWB-per-unit transaction fee, a commission percentage on client cargo revenue, a monthly subscription fixed fee, and a customized multi-year managed services arrangement. Pricing models are flexible and combinable per client. Datacair employs an enterprise field-sales motion with direct account engagement through its global office network, relationship-led marketing, and bottom-of-funnel contact forms. Its core differentiators are stated as 35+ years of air cargo industry experience, staff with global and local market knowledge, independence, confidentiality, and 24/7 support coverage. Revenue, headcount trend, funding, and ownership structure are not publicly disclosed.

Name

Datacair business support

Legal name

Datacair

Website

https://datacair.com

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

1–10 employees

Short description

Datacair business support is a privately-held BPO firm providing back-office services (AWB data capture, operational administration, accounting, sales and customer support) to airlines and General Sales Agents across the global air cargo industry, with nine offices in eight countries.

Ownership category

akta.pro rank

Product category

Air Cargo Backoffice Services

NAICS

Business Service Centers (56143), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Business Support Services (5614)

SIC

Services-Computer Processing & Data Preparation (7374), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

Data Platforms & Modern Data Stack Services (Lakehouse, DW, MDM) (BPAEAHAC)

akta.pro secondary industry

Data Strategy & Governance Services (BPAEAHAA)

Keywords

• Air cargo backoffice
• AWB data processing
• Cargo invoice verification
• CASS reconciliation services
• GSA backoffice outsourcing

Headquarters

HQ city

Glattbrugg

HQ country

Switzerland

HQ region

Europe

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. AWB Fee Model: Fixed fee charged per Air Waybill processed. This is a transaction-based revenue model where clients pay per unit of work completed.
2. Commission Model: Mutual agreed commission paid by principal over principals cargo revenue. Revenue scales with client cargo volume.
3. Fixed Fee Model: Monthly fee charged for agreed services. Provides predictable recurring revenue.
4. Customized Payment Model: Tailored payment structures calculated based on client requirements and allocated resources.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Datacair is a full-service backoffice outsourcing provider for the air cargo industry, delivering Air Waybill (AWB) data capture, operational administration, accounting and financial services, and customized support solutions to airlines and General Sales Agents (GSAs). Services are delivered by experienced cargo professionals across a network of offices in Europe and the USA, using cloud-based infrastructure integrated with multiple airline cargo systems.

Product overview

Datacair is a full-service back office supplier for the air cargo industry, offering a unified platform of professional services rather than a traditional software product. The core portfolio consists of seven interconnected services: Datacapture (shared service center for AWB data processing in airline IT systems), Operational Administration (invoice checking, CASS reconciliation, cargo sales reporting, and KPI monitoring), Accounting & Financial Services (bank reconciliation, payment orders, financial analysis, and accounts payable/receivable), Customized Solutions (tailored call centers, email bookings, procedures, and training), Airline Related Services, Customer Services, and Sales Support. The company historically developed software (integrated with Microsoft Dynamics Navision) but this IT division was spun off into DC-BI; Datacair now focuses exclusively on backoffice outsourcing services delivered by experienced air cargo professionals across its global office network.

Differentiator

Problem solved

Functional benefit

Brands

• DC-BI: Separate company established from the IT and software development portion of Datacair. DC-BI handles software development and IT services while Datacair focuses on back-office services.

Products and services

• Datacapture A shared service center dedicated to Air Waybill (AWB) data processing in airline IT systems, providing cost savings, flexibility and productivity gains through centralized functions in lower-cost jurisdictions. Aimed at airlines, GSAs and air cargo businesses that need reliable AWB data capture across multiple airline systems.
• Operational Administration Comprehensive backoffice administration including invoice verification at AWB level, CASS file reconciliation, cargo sales reporting, KPI monitoring, and discrepancy resolution with service providers. Targeted at airlines, GSAs and air cargo businesses requiring accurate cargo invoice checking and reporting.
• Accounting & Financial Services Financial services including daily bank statement booking, cash reconciliation, payment order preparation, financial analysis, sales invoice raising, accounts payable/receivable reconciliations, and KPI reporting. Designed for air cargo businesses needing reliable financial information and operational accounting expertise.
• Customized Solutions Tailored business solutions including call centers, email bookings, policy and procedure creation, employee training, and audit of procedures. Designed for air cargo clients requiring bespoke backoffice support beyond standard service offerings.
• Airline Related Services Airline-specific backoffice services and support tailored to the operational needs of airline cargo departments.
• Customer Services Customer-facing support services for air cargo operations, handling interactions with shippers, agents and other parties on behalf of clients.
• Sales Support Sales-related backoffice support services assisting air cargo sales teams with administrative and operational tasks.

Quantifiable outcome

• 100% Satisfaction guarantee
• +3 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature4 records

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• IBS Software: Aviation-focused IT and services company providing cargo management, revenue accounting, and operations solutions to airlines. Comparable in serving airline backoffice needs, with a technology-led rather than services-led delivery model.
• WNS (WNS Holdings): Large-scale BPO provider with a dedicated travel, transportation, and aviation practice offering backoffice and finance outsourcing. Comparable to Datacair as a managed services competitor to airlines and travel intermediaries, though at a vastly larger scale and broader scope.
• Genpact: Global professional and digital services firm serving the aviation industry with finance, accounting, and operations outsourcing. Comparable business model (BPO for aviation backoffice) but operating as a broad incumbent across multiple verticals, not a cargo specialist.
• CargoWise (WiseTech Global): Global logistics platform with a dedicated air cargo module covering AWB processing, accounting, and integration. Overlaps with Datacair on airline and GSA backoffice workflows, though positioned as a broad logistics platform rather than a focused air cargo outsourcer.
• SITA: Air transport industry IT and communications specialist serving airlines, airports, and GSAs globally. Overlaps with Datacair on airline operations and backoffice infrastructure, though primarily focused on messaging, networks, and passenger services.

Direct peers

• CHAMP Cargosystems: IT and services provider dedicated to the air cargo industry, offering cargo management, customs, and backoffice solutions. Direct competitor in serving airlines and GSAs with technology-enabled cargo backoffice services.
• SmartKargo: Cloud-based air cargo management platform used by airlines for shipment processing, AWB handling, and revenue accounting. Competes with Datacair in the airline backoffice stack, though primarily as a software vendor rather than a services-led outsourcer.
• Accelya: Provider of financial and commercial solutions for the air transport industry, including revenue accounting, cargo, and operations technology. Direct peer in serving airlines' backoffice and finance functions with a mix of software and services.

Emerging players

• Rayframa (air cargo IT): Specialist IT services provider focused on the air cargo industry, supporting airlines and GSAs with cargo system integration and backoffice solutions. Smaller niche competitor to Datacair on the GSA-side data capture and integration market.
• Cogolinks: Air cargo technology and services firm providing cargo system integration and consulting to airlines and GSAs. Comparable to Datacair in serving cargo SMEs with backoffice and integration support, though at a smaller scale and more consulting-led posture.

Market position

Strengths5 records

Weaknesses6 records

Competitive moat5 records

Key risks7 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Datacair business support