BSTN

What BSTN does

BSTN (Behavioral Services of Tennessee) is a privately held, for-profit healthcare services organization founded in 2001 and headquartered at 1155 Cully Road, Cordova, Tennessee. The company delivers three core services—Supported Living (assistance with personal hygiene, meals, transportation, healthcare management, community integration, and home safety), Day Services (skill acquisition and maintenance for community living), and ABA Behavioral Services (assessment and reduction of challenging behaviors and build-out of functional communication)—to individuals with intellectual and developmental disabilities, with specialization in cases involving complex mental, behavioral, and health challenges. Care is delivered in-home and in-community throughout the greater Memphis metropolitan area (including Cordova, Millington, Atoka, and Oakland) by Direct Support Professionals, with publicly disclosed starting wages of $14.00/hour.

BSTN supplements direct care delivery with two proprietary software applications—S'mores App, which enables Direct Support Professionals to log client status and share updates across the care team in real time, and Alpha Scan, which allows agency supervisors and conservators to monitor health status, current risk, and sleeping patterns. Both tools were developed through a partnership with Healthcare Safety International. The organization holds Joint Commission accreditation with the Gold Seal of Approval and operates a structured online referral channel that captures detailed behavioral and clinical assessments to support intake.

Revenue is generated through ongoing provision of home- and community-based services, reimbursed primarily through the Tennessee Department of Intellectual and Developmental Disabilities and Medicaid HCBS waivers under a quote-based, non-publicly-disclosed pricing model. Client acquisition is sales-led via referrals from families, healthcare providers, independent support coordinators, and state agencies. The company is founder-owned with no disclosed external investment, operates with 11-50 employees, and is currently led by President Carlos V. Gonzalez, MS, and Clinical Director Clayton R. Cea, MS.

Name

BSTN

Legal name

Behavioral Services of Tennessee

Website

https://bstn.org

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

BSTN (Behavioral Services of Tennessee) provides supported living, day services, and ABA behavioral services to individuals with intellectual disabilities in the greater Memphis, Tennessee area, supported by proprietary care-coordination software developed with Healthcare Safety International.

Ownership category

akta.pro rank

Product category

Developmental Disability Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability Facilities (62321), Vocational Rehabilitation Services (624310)

SIC

Services-Health Services (8000), Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI), Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM)

Keywords

• Developmental disability services
• Supported living services
• Applied behavior analysis
• Day habilitation services
• Intellectual disability care

Headquarters

HQ city

Cordova

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Healthcare Services Revenue: BSTN generates revenue through providing ongoing healthcare and support services to individuals with intellectual disabilities. Services include Supported Living, Day Services, and ABA Behavioral Services. Based on the Tennessee DIDD context, revenue is likely derived from state-funded programs and Medicaid waivers for developmental disability services.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

BSTN (Behavioral Services of Tennessee) delivers home and community-based support services for individuals with intellectual disabilities through three core offerings: Supported Living (assistance with daily living tasks such as hygiene, meals, transportation, budget and healthcare management, community integration, and home safety), Day Services (skill acquisition and maintenance for community living), and ABA Behavioral Services (applied behavior analysis targeting behavioral challenge reduction and increased functional communication and social skills). Services are funded primarily through state programs and Medicaid waivers, delivered in-person across the greater Memphis, Tennessee area.

Product overview

BSTN (Behavioral Services of Tennessee) is a healthcare services organization offering a unified portfolio of three core services: Supported Living (assisting with daily living tasks), Day Services (skill acquisition and maintenance), and ABA-Behavioral Services (behavioral challenge assessment and reduction). The organization utilizes two proprietary technology applications—S'mores App and Alpha App—developed through a partnership with Healthcare Safety International to facilitate real-time care team communication and client monitoring. The services are person and family-centered, designed for individuals with intellectual disabilities facing complex mental, behavioral, and health challenges in the mid-south region.

Differentiator

Problem solved

Functional benefit

Products and services

• Supported Living Service that assists individuals with intellectual disabilities with managing or completing day-to-day tasks, including personal hygiene, dressing, meals, transportation, budget management, healthcare management, community integration, and home and community safety, delivered in the person's home and community across the greater Memphis, Tennessee area.
• Day Services Service that enables a person with intellectual disabilities to acquire, improve, and maintain skills to live in the community, including daily living skills such as brushing teeth, taking prescriptions, and meal prepping, delivered to clients in the greater Memphis, Tennessee area.
• ABA - Behavioral Services Applied Behavior Analysis service targeting the assessment and reduction of behavioral challenges that present health or safety risks or interfere with home or community activities, while also increasing functional communication and appropriate individual and social skills, delivered to individuals with intellectual disabilities in the greater Memphis, Tennessee area.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Healthcare Safety InternationalcoreTechnology or IntegrationBSTN partners with Healthcare Safety International to utilize proprietary technology to improve personal outcomes, address potential harm, and optimize team communication. BSTN uses two proprietary apps developed by HSI: the S'mores App for real-time care team communication and the Alpha Scan App for health status monitoring and risk tracking.

Scale indicators2 records

Recent moves3 records

Expansion highlights4 records

Direct peers

• D&S Community Services: D&S is a Tennessee-based provider of home and community-based services for individuals with intellectual and developmental disabilities, with three service lines broadly overlapping BSTN's Supported Living, Day Services, and behavioral supports. It is one of the most direct local competitors competing for the same Memphis-area Medicaid waiver referrals.
• Bancroft: Bancroft is a New Jersey-headquartered nonprofit serving people with intellectual and developmental disabilities through residential, day, and behavioral services — a near-direct parallel to BSTN's three-pillar model. Comparable on service mix and acuity focus; differs in being a larger, multi-program nonprofit.
• St. John's Community Services: St. John's is a multi-state nonprofit providing supported living, day, and behavioral health services for individuals with intellectual and developmental disabilities. Overlaps with BSTN's service model and IDD focus but differs in geographic footprint spanning Texas, Virginia, and DC metro areas.
• Community Options: Community Options is a national nonprofit operating residential, day, and supported employment programs for people with IDD across multiple states. Directly comparable to BSTN in service composition (supported living + day + behavior supports) and Medicaid waiver funding model.
• LifeShare Management Group: LifeShare is a multi-state provider of group homes, supported living, and day programs for adults with IDD, funded primarily through state Medicaid waivers. Closely comparable to BSTN in being a community-based IDD residential and day services operator with shared HCBS funding dynamics.

Broad incumbents

• BrightSpring Health Services: BrightSpring is a diversified home and community-based services platform — including IDD residential, day, and behavioral services through its family of providers (formerly including ResCare Community Living). It is comparable to BSTN because both deliver home- and community-based disability support funded primarily by Medicaid waivers, though BrightSpring operates as a multi-state platform while BSTN remains a single-metro provider.
• Sevita Health (formerly The MENTOR Network): Sevita is the largest U.S. provider of home and community-based services for individuals with intellectual and developmental disabilities (IDD), operating Supported Living, day programs, and behavioral health across dozens of states. It is the closest scaled analog to BSTN's three-pillar IDD service model — Supported Living, Day Services, and ABA — and competes for the same Medicaid waiver-funded referrals, though at far greater scale and geographic breadth.
• Easterseals: Easterseals is a national nonprofit federation providing disability services including Supported Living, day programs, and ABA therapy across most U.S. states. It mirrors BSTN's combination of residential, day, and behavioral services for IDD populations but does so as a broad, mission-driven federation rather than a single focused operator.

Regional players

• AHRC NYC: AHRC NYC is a New York-based nonprofit providing residential, day, and clinical/behavioral services to people with intellectual and developmental disabilities. Directly comparable in service mix to BSTN but operates in a different geography (NYC metro) with a much larger caseload and broader program footprint.
• Hope Services (Silicon Valley): Hope Services is a California-based nonprofit supporting people with developmental disabilities through residential, day, and behavioral programs. Comparable to BSTN in mission and three-pillar service design, but operates in the San Francisco Bay Area rather than the Mid-South.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/bstn

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BSTN