Community Memorial Hospital

What Community Memorial Hospital does

Community Memorial Hospital (CMH) is a private, nonprofit, 25-bed Critical Access Hospital founded in 1956 and headquartered at 150 Broad Street, Hamilton, New York. It operates as the principal healthcare provider for approximately 45,000 residents across 27 communities in Madison County, eastern Onondaga County, and parts of Chenango and Oneida Counties, governed by an 18-member community Board of Directors and led by President and CEO Jeffery Coakley alongside COO Kipp Jones and CMO Michael Walsh, D.O.

CMH delivers a broad service portfolio through its main campus and a distributed outpatient network: 24/7 emergency services, inpatient acute care, orthopedics (including robotic-assisted surgery and walk-in clinics in New Hartford, Cazenovia, and Hamilton), cardiology, gastroenterology, general surgery, gynecology, pediatrics, pulmonology, ophthalmology, rehabilitation, laboratory, and medical imaging. Primary care is delivered through six Family Health Centers (Cazenovia, Hamilton, Morrisville, Munnsville, Sherrill, Waterville) supported by a Center for Cardiology & Surgical Services and a Center for Specialty Services; physician services flow through a wholly-owned entity, Hamilton Medical Services, PLLC.

Revenue is generated via fee-for-service patient care billed to commercial payers (e.g., Blue Cross Blue Shield at 25% of billed charges), Medicare (101% of cost under CAH Method II), Medicare Advantage (facility-specific interim rate), Medicaid (EAPG-based), Fidelis plans, and self-pay; CMS-published standard charges are required under federal regulation. In January 2026, CMH selected Oracle Health to deploy the Oracle Health Foundation EHR, Oracle Health Clinical AI Agent (voice-driven clinical documentation), and Oracle Health Seamless Exchange, replacing legacy systems to consolidate previously disconnected records and automate physician note generation. A separate capital campaign funds physical modernization of the 70-year-old facility, and the hospital maintains a referral relationship with Crouse Health Network for specialty escalation.

Name

Community Memorial Hospital

Legal name

Community Memorial Hospital

Website

https://communitymemorial.org

Company type

Private

Founded year

1956

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Community Memorial Hospital is a nonprofit 25-bed critical access hospital in Hamilton, New York, serving 45,000 residents across 27 communities in Madison County through its main campus, six Family Health Centers, and specialty centers delivering emergency, orthopedic, cardiology, and primary care services.

Ownership category

akta.pro rank

Product category

Critical Access Hospital Services

NAICS

General Medical and Surgical Hospitals (62211), Outpatient Care Centers (6214)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Critical Access & Rural Hospitals (HLAFAAAG)

Keywords

• Critical access hospital
• Emergency medical services
• Orthopedic care services
• Primary care clinics
• Rural healthcare services

Headquarters

HQ city

Hamilton

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Patient Care Services: Fee-for-service healthcare delivery including emergency services, inpatient care, outpatient services, and specialty care. Revenue generated through billing insurers, Medicare, Medicaid, and self-pay patients based on services rendered.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Community Memorial Hospital is a 25-bed critical access hospital providing preventive, primary, behavioral, and acute care services to residents of Madison County and surrounding Central New York communities. Its core offerings include 24/7 emergency services, inpatient and surgical care, specialty care in orthopedics, cardiology, pulmonology, gastroenterology, gynecology, and pediatrics, plus rehabilitation, laboratory, medical imaging, swing bed, urgent care, and wellness services delivered through its main campus and six Family Health Centers. Revenue is generated principally through fee-for-service billing to Medicare, Medicaid, commercial insurers (e.g., Blue Cross Blue Shield, Fidelis), and self-pay patients.

Product overview

Community Memorial Hospital operates as a 25-bed critical access hospital in Central New York with multiple service offerings. The hospital recently implemented Oracle Health Foundation EHR as its core electronic health record platform, replacing legacy systems with integrated Oracle Health Clinical AI Agent for AI-powered clinical documentation automation and Oracle Health Seamless Exchange for data interoperability. Beyond core EHR technology, the hospital provides healthcare services including Emergency Services, Orthopedic Services, Cardiology, Rehabilitation Services, and operates Family Health Centers across six locations in Cazenovia, Hamilton, Morrisville, Munnsville, Sherrill, and Waterville. The hospital primarily serves a population of 45,000 people in 27 communities throughout Madison County and surrounding areas.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Services 24/7 emergency department at the main hospital campus with low wait times, expanded waiting room, and ten private rooms, serving residents of Madison County and surrounding Central New York communities.
• Orthopedic Services State-of-the-art orthopedic care led by board-certified surgeons including walk-in orthopedic clinics in New Hartford, Cazenovia, and Hamilton, and emergency orthopedic care.
• Cardiology Services Advanced diagnostic services and treatment options for patients with coronary heart disease, featuring state-of-the-art technology for consultations on invasive procedures.
• Rehabilitation Services Comprehensive inpatient, acute, sub-acute rehabilitation and outpatient Physical Therapy and Occupational Therapy care focused on maximum patient results.
• Family Health Centers Primary care services through outpatient centers in Cazenovia, Hamilton, Morrisville, Munnsville, Sherrill, and Waterville, seamlessly connected to the hospital and specialty services.
• Laboratory Services Diagnostic laboratory testing services supporting inpatient, outpatient, and emergency care at Community Memorial Hospital.
• Medical Imaging Diagnostic imaging services including MRI, CT, and other imaging modalities supporting diagnosis and treatment across the hospital and Family Health Centers.
• General Surgery General surgical services providing inpatient and outpatient surgical procedures at Community Memorial Hospital.
• Swing Bed Program Post-acute skilled nursing and rehabilitation program for patients transitioning from acute hospitalization, allowing continued recovery close to home.
• Urgent Care Walk-in urgent care services for non-emergency medical needs at Community Memorial Hospital.
• Wellness Center Community wellness and preventive health programs offered through Community Memorial Hospital's Wellness Center.
• Gynecology Gynecological care for women, provided as part of Community Memorial Hospital's specialty service line.
• Gastroenterology Gastroenterology specialty services for the diagnosis and treatment of digestive health conditions.
• Pediatrics Pediatric primary and specialty care for children served by Community Memorial Hospital and its Family Health Centers.
• Pulmonology Pulmonology specialty services for the diagnosis and treatment of respiratory conditions.
• Respiratory Care Respiratory care services for inpatients and outpatients requiring respiratory therapy.

Quantifiable outcome

• 4-Star Patient Satisfaction Rating from CMS (2026)
• +4 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core, minor and secondary.

• Oracle HealthcoreTechnology or Integration · 12 January 2026Community Memorial Hospital selected Oracle Health solutions including Oracle Health Foundation EHR and Oracle Health Clinical AI Agent to replace legacy health record systems. The implementation aims to automate clinical documentation, reduce physician administrative burden, and improve care coordination by consolidating previously disconnected systems. Oracle Health's AI-powered voice-driven solution enables physicians to focus more time on patient care by automatically drafting structured notes from patient interactions.
• Ventura Music FestivalminorStrategic or Co-development Partner · 30 December 2025Community Memorial Hospital partnered with Ventura Music Festival for the Music and Mental Health program, a community wellness initiative introduced as part of the festival's 30th anniversary celebrations and expanded year-round programming.
• Crouse Health NetworksecondaryStrategic or Co-development PartnerConnected network providing specialized care referrals when services at CMH require escalation or specialized capabilities beyond the critical access hospital scope.
• Trust & Proof (formerly MPW Marketing)minorGTM or Marketing PartnerMarketing partner for healthcare advertising. CMH and Trust & Proof recently won a Silver Award in the Television category at the National Healthcare Advertising Awards.

Scale indicators6 records

Recent moves6 records

Expansion highlights2 records

Broad incumbents

• Samaritan Medical Center: Watertown, NY-based regional health system serving a broad North Country catchment including rural areas; larger and more specialized than CMH but represents the type of broad regional system CMH competes against for higher-acuity services.

Direct peers

• Claxton-Hepburn Medical Center: Nonprofit community hospital in Ogdensburg, NY serving St. Lawrence County with a similar small-hospital-plus-outpatient-clinic footprint as CMH; comparable rural upstate New York delivery model.
• Bassett Healthcare Network: Cooperstown, NY-based integrated rural health network operating a comparable mix of a small inpatient facility with multiple regional primary care centers across central New York; same nonprofit, multi-site rural delivery model as CMH.
• Crouse Health: Multi-specialty hospital system in Syracuse, NY serving the same Central NY region; explicitly named as CMH's referral partner for complex cases, making it both collaborator and the natural competitor for higher-acuity patient leakage.
• Carthage Area Hospital: Critical access hospital in Jefferson County, NY operating as a small rural inpatient facility with affiliated outpatient practices — directly comparable CAH structure and rural upstate NY service profile.
• Clifton-Fine Hospital: Critical access hospital in Star Lake, NY serving a small, geographically isolated St. Lawrence County population; one of the closest peer matches in terms of CAH designation, very small bed count, and rural upstate NY positioning.
• Lewis County General Hospital: Critical access hospital in Lowville, NY that operates a 25-bed inpatient facility with primary care clinics across Lewis County — a near-mirror peer in size, CAH designation, and rural Central/Northern New York catchment.
• Guthrie Clinic: Multi-hospital nonprofit system headquartered in Sayre, PA with facilities spanning the NY/PA border; comparable rural/regional integrated delivery model serving small communities with primary and specialty care hubs.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cmh_hospital
• Facebookfacebook.com/Communitymemorial
• LinkedInlinkedin.com/company/community-memorial-hospital-hamilton

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Memorial Hospital