Burlington Hydro

What Burlington Hydro does

Burlington Hydro is a privately held, regulated electricity distribution utility (Local Distribution Company) serving the City of Burlington, Ontario, Canada, under Electricity Distribution Licence ED-2003-0004 issued by the Ontario Energy Board (OEB). The company owns and operates the distribution grid — overhead and underground power lines, transformers, smart meters, and a real-time outage management system — delivering electricity directly to residential, small commercial, and larger commercial/industrial customers within its exclusive service territory. Its core product surface consists of customer-facing digital tools including the MyAccount billing and usage portal, the real-time Power Outage Map, the WORKS engineering and operations portal, the Green Button standardized data-access program, and conservation and safety resource portals.

The company's revenue model is built on OEB-regulated distribution charges approved through Cost of Service applications, time-of-use electricity rates (Off-Peak 9.8¢, Mid-Peak 15.7¢, On-Peak 20.3¢ per kWh), commodity pass-through under the Regulated Price Plan, and one-time connection and engineering service fees. A recent 2.95% distribution rate increase was approved effective January 1, 2026, following a Cost of Service application filed April 16, 2025. Burlington Hydro also operates a wholly-owned subsidiary, Burlington Enterprises Corporation (BEC), which participates in the PowerShare grid-modernization consortium and corporate sustainability initiatives, extending the company's reach into DER integration and energy innovation beyond its core franchise. The company employs 101-250 staff at its 1340 Brant Street headquarters and is led by President and CEO Gerry Smallegange.

Name

Burlington Hydro

Legal name

Burlington Hydro Electric Inc.

Website

https://burlingtonhydro.com

Company type

Private

Founded year

1945

Operating status

Operating

Headcount range

101–250 employees

Short description

Burlington Hydro is a privately held, Ontario Energy Board-regulated electricity distribution utility serving residential, commercial, and industrial customers in Burlington, Ontario, through owned grid infrastructure, OEB-approved distribution rates, and digital portals for billing, outage tracking, and engineering services.

Ownership category

akta.pro rank

Product category

Electricity Distribution Services

NAICS

Electric Power Generation, Transmission and Distribution (2211), Electric Power Transmission, Control, and Distribution (22112)

SIC

Electric Services (4911), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Municipal Electric Utilities (Munis) (EUADABAB)

Keywords

• Electricity distribution
• Regulated utility services
• Power distribution grid
• Energy customer services
• Outage management

Headquarters

HQ city

Burlington

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Technology or R&D, Others

Revenue model

1. Electricity Distribution Services: Burlington Hydro operates as a regulated electricity distribution utility. The company earns revenue through distribution charges approved by the Ontario Energy Board (OEB). These charges are based on the cost of delivering electricity to customers through the company's grid infrastructure. Distribution rates are reviewed and approved by the OEB, with recent rate increases of approximately $3.93 per month for typical residential customers (750 kWh consumption) effective January 1, 2026, representing a 2.95% increase.
2. Electricity Commodity Sales: The company facilitates electricity supply under the Regulated Price Plan (RPP) managed by the Ontario Energy Board, where customers pay time-of-use rates for electricity consumption.
3. Connection and Service Fees: Fees for new service connections, upgrades, relocations, temporary services, and other engineering services for residential and commercial customers.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Burlington Hydro is a regulated electricity distribution utility (Local Distribution Company) that delivers electricity to residential, commercial, and industrial customers in Burlington, Ontario through its owned overhead and underground distribution infrastructure. The company operates an Ontario Energy Board-licensed distribution grid with smart metering, real-time outage management, online customer portals (MyAccount, WORKS), energy conservation programs, and engineering/connection services for new and upgraded services.

Product overview

Burlington Hydro is an electricity distribution utility serving Burlington, Ontario. Its product portfolio centers on electricity distribution services with multiple interconnected customer-facing web portals and information tools. The core offerings include the MyAccount Customer Portal for billing, account management, and service requests; the Power Outage Map for real-time outage tracking; the WORKS Portal for engineering and operations information; and the Conservation Portal for energy efficiency resources. Additional tools include the Safety Portal, Green Button data access program, and Service Request Forms. These are standalone web applications unified by the Burlington Hydro brand, rather than a single integrated platform.

Differentiator

Problem solved

Functional benefit

Products and services

• MyAccount Customer Portal Online customer portal providing email notifications, bill downloads, hydro usage tracking, service requests, and account management including payment setup for residential and small business electricity customers in Burlington, Ontario.
• Power Outage Map Real-time interactive outage map showing reported outages, number of customers impacted, cause, and estimated time of restoration (ETR) for electricity customers in Burlington, Ontario.
• WORKS Engineering and Operations Portal Engineering and Operations portal providing information on electricity landscape, homeowner guidance, engineering services, clearance requirements, distributed energy resource connections, and related forms for developers, builders, and commercial/industrial customers.
• Green Button Data Access Program Program allowing customers to download or connect utility usage data to third-party applications to gain insight into waste and inefficiencies and make adjustments to reduce electricity usage.
• Service Request and Connection Services Engineering and connection services including new service connections, service upgrades, relocations, temporary construction power, demolitions, automatic withdrawals, and tiered billing setup for residential, commercial, industrial, and development customers.
• Energy Conservation Program Energy conservation resources and programs helping residential and business customers conserve electricity, including information on the Energy Affordability Program and customer rebate/incentive offerings.

Quantifiable outcome

• Residential bill increase limited to approximately $3.93 per month (2.95%) for typical customer consuming 750 kWh
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Halton RegioncoreStrategic or Co-development Partner · 1 June 2026Burlington Hydro is supporting the Halton Region Road widening project along Dundas Street by relocating electrical infrastructure in the area. This partnership involves coordination of utility relocation with municipal infrastructure improvements.
• Burlington Food BankminorOthers · 8 October 2025Community partnership where Burlington Hydro donates $2 per new e-billing sign-up to the Burlington Food Bank, with a goal of providing over 650 weekends of food for children in Burlington. Previous campaigns included $5 donations per enrollment. The Food Bank provides fresh and non-perishable food to the community and supports over 20 emergency food programs across the city.
• Burlington Enterprises Corporation (BEC)coreStrategic or Co-development Partner · 25 September 2025Burlington Enterprises Corporation (BEC) is partnering with other leading Ontario energy partners to form PowerShare, an initiative to advance Ontario's innovative energy future. BEC has also launched a comprehensive Sustainability Plan developed with stakeholder input, including a webinar conducted by Power Advisory. The partnership focuses on distributed energy resources, grid modernization, and sustainability initiatives across Ontario's electricity sector.
• MetrolinxcoreStrategic or Co-development Partner · 6 March 2023Burlington Hydro is working with Metrolinx to relocate overhead hydro wires underground as part of infrastructure projects. This partnership supports regional transportation and urban development initiatives by coordinating utility infrastructure with major construction projects.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Oakville Hydro: Oakville Hydro is the municipally-owned electricity distributor serving Oakville, Ontario—a Halton Region neighbor of Burlington. It is a directly comparable municipal LDC peer operating under the same OEB framework with a similar customer profile and scale as Burlington Hydro.
• London Hydro: London Hydro is the municipally-owned local distribution company serving London, Ontario under OEB regulation. It directly compares to Burlington Hydro as a mid-sized Ontario municipal LDC with analogous customer segments, digital customer service tools, and a regulated distribution rate base.
• Toronto Hydro: Toronto Hydro is the municipally-owned electricity distributor for the City of Toronto, regulated by the Ontario Energy Board. It is a directly comparable municipal LDC peer operating the same wires-and-meters model, smart metering program, and customer portal framework as Burlington Hydro, just at substantially larger scale.
• Hydro Ottawa: Hydro Ottawa is a municipally-owned electricity distribution utility serving Ottawa and surrounding areas, regulated by the OEB. It is a directly comparable Ontario LDC peer with similar product offerings (MyAccount portal, outage map, Green Button, conservation programs) and the same regulated distribution business model as Burlington Hydro.
• Newmarket-Tay Power Distribution: Newmarket-Tay Power Distribution is a small municipally-owned Ontario LDC serving Newmarket and Tay Township. It directly compares to Burlington Hydro as a smaller-scale municipal distribution utility operating under the same OEB regulatory framework with analogous customer service and infrastructure investment patterns.
• Alectra Utilities: Alectra Utilities is the largest municipally-owned local distribution company in Ontario, formed from the merger of several LDCs including Horizon Utilities, PowerStream, and Enersource. It directly compares to Burlington Hydro as a regulated electricity distributor serving residential, commercial, and industrial customers under OEB oversight with a similar distribution business model and customer-facing digital tools.
• Whitby Hydro Energy Services Corp: Whitby Hydro is a municipally-owned Ontario local distribution company serving the Town of Whitby under OEB oversight. It is a directly comparable small-to-mid-sized LDC peer with a similar scope of services (residential, commercial, industrial distribution, customer portal, conservation programs) as Burlington Hydro.

Broad incumbents

• Enbridge Gas Distribution: Enbridge Gas Distribution is Ontario's largest natural gas distributor, operating as a regulated utility serving millions of customers across the province. While not a direct electricity peer, it is a broad Ontario utility incumbent with similar OEB regulatory dynamics, customer self-service portal approach, and rate-base business model that overlaps with Burlington Hydro's utility customer experience.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/BurlingtonHydro
• Facebookfacebook.com/people/Burlington-Hydro-Inc/100084269420303
• LinkedInlinkedin.com/company/burlington-hydro-inc-
• Instagraminstagram.com/burlingtonhydro

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Burlington Hydro