SoftLink International

What SoftLink International does

SoftLink International is a Pune, India-headquartered healthcare IT company founded in 1997 by Prakash Kamat, with a US subsidiary (SoftLink International Inc., White Plains, NY) established in 2002. The company develops modular software for hospital automation, clinical informatics, patient workflow management, and analytics, serving over 500 healthcare institutions across 15 countries in the Americas (USA, Canada), South Asia (India), the Middle East, and the Far East. Customer mix spans large enterprise hospital networks (Fortis, Apollo, Max Healthcare, Mount Sinai, Breach Candy, Nanavati), government teaching hospitals (JIPMER 2,000+ beds, NIMS, IGMC Shimla), corporate occupational health programs (Hindustan Zinc/Vedanta across 5 sites), and standalone diagnostic centers.

The product portfolio centers on PANACEA HIMS, a web-based and cloud-enabled hospital information management system now in its seventh release, supported by Heart Care Plus CVIS and CPACS for cardiology, Imagine PACS/RIS for radiology, ZFP zero-footprint viewer, IDS Diagnostic Suite, TeleHealth Platform, and an NCG-compliant Onco EMR. The platform is built on a web-based, cloud-enabled architecture supporting both cloud and on-premise deployment, with proprietary HL7 integration and DICOM conversion engines that translate non-HL7 messages and store non-native DICOM images (e.g., ECGs) in DICOM formats. SoftLink's solutions integrate with Epic, Cerner, SAP, Tally, Pie Medical CAAS QCA/LVA tools, and voice recognition vendors, and comply with FDA, ISO 9001/27001, HIPAA, HL7, DICOM, IHE, ICD-10, ACC/NCDR (certified May 2016), and NDHM standards.

The company monetizes through enterprise software licensing (PANACEA Lite and Enterprise, CVIS, PACS), usage-based SaaS (cardiac reporting at Rs.99 per report, TeleHealth on try-and-buy), maintenance contracts at approximately 15-18% of licensing annually, integration and custom engineering services, and turnkey hardware-software bundles. Go-to-market is enterprise field sales with proof-of-concept demonstrations, competitive bidding against 8+ vendors in hospital IT selections, and API-first integration positioning; the company maintains a direct sales presence in India and the USA.

Name

SoftLink International

Legal name

SoftLink International Pvt. Ltd.

Website

https://softlinkinternational.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

51–100 employees

Short description

SoftLink International is a Pune-based healthcare IT company founded in 1997 that sells modular HIMS, CVIS, PACS, RIS, TeleHealth, and Onco EMR software to over 500 hospitals and diagnostic centers across 15 countries, monetizing through enterprise licensing, usage-based SaaS, and integration services.

Ownership category

akta.pro rank

Product category

Healthcare IT (Hospital Information Management Systems)

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

Keywords

• Hospital information systems
• Healthcare IT solutions
• Radiology PACS software
• Cardiology information systems
• Telehealth platform

Headquarters

HQ city

Pune

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D

Revenue model

1. Software Licensing (HIMS/PANACEA): Licensing fees for hospital information management system software including PANACEA Lite and Enterprise versions. Hospitals can start small with Lite version and migrate to Enterprise as they grow. Licensing includes configuration and customization services.
2. Cardiology Solutions (CVIS/CPACS): Enterprise licensing for cardiovascular information systems and cardiology PACS solutions. Deployment models include on-premise, private cloud, public cloud, and pay-per-use models.
3. Radiology Solutions (PACS/RIS): Radiology imaging and information system licensing including Imagine PACS, Imagine RIS, and ZFP viewer. Supports cloud-based and pay-per-use deployment models.
4. Cardiac Reporting SaaS Platform: Cloud-based cardiac reporting SaaS platform offering angiography and PTCA reports. Revenue generated through per-report pricing starting at Rs.99 per report. Targets cardiologists and cardiac catheterization labs.
5. TeleHealth Platform: Telehealth consultation platform with integrated payment gateway. Available on pay-per-use business model for hospitals and healthcare providers.
6. Integration Services: Professional services for integrating SoftLink solutions with existing hospital IT infrastructure including HIS, EMR, PACS, and medical equipment. Includes HL7 integration, DICOM integration, API integration, and proprietary system integration.
7. Custom Engineering Services: Custom software development services leveraging SoftLink's healthcare domain expertise and existing IP. Includes device interface development, custom software product development, and co-creation phases with clients.
8. Maintenance and Support: Post-implementation support and maintenance services. Typical maintenance cost after one year warranty is approximately 15-18% of licensing cost.
9. Turnkey Solutions: Comprehensive solutions bundling hardware, software, networking, storage, and implementation services. Offered to hospitals seeking complete healthcare IT infrastructure deployment.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

SoftLink International develops and sells healthcare IT software for hospital automation, clinical informatics, cardiology, radiology, oncology, and telehealth. Its flagship PANACEA HIMS platform, along with CVIS, PACS/RIS, Echo PACS, Onco EMR, and TeleHealth solutions, enables hospitals and diagnostic centers to digitize clinical and administrative workflows. Products are deployed on-premise, on private/public cloud, or via pay-per-use models across 15+ countries.

Product overview

SoftLink International offers a modular healthcare IT platform with integrated solutions for hospital automation, clinical informatics, patient workflow management and analytics. The product portfolio centers on PANACEA HIMS as the core hospital information management system, supported by specialized solutions for cardiology (CVIS/Heart Care Plus, CPACS, Echo PACS), radiology (Imagine PACS, Imagine RIS), and enterprise imaging (ZFP Viewer, IDS Diagnostic Suite). Additional offerings include TeleHealth Platform for remote consultations and Onco EMR for oncology care. Solutions are designed for standalone use or tight integration with each other, offering deployment flexibility across cloud and on-premise environments.

Differentiator

Problem solved

Functional benefit

Brands

• PANACEA: Web-based and Cloud-enabled Hospital Information Management System (HIMS) for hospital automation, clinical, and administrative functions.
• Heart Care Plus (HCP)
• HCP Dicom Net (CPACS)
• Echo PACS
• ZFP (Zero Foot Print Viewer)
• Imagine RIS
• Imagine PACS
• IDS (Imagine Diagnostic Suite)
• TeleHealth Platform
• Onco EMR

Products and services

• PANACEA HIMS Web-based and cloud-enabled Hospital Information Management System for paperless hospital operations. Features uniform GUI across modules, Electronic Medical Record (EMR) with unified database, and configurable applications covering administrative, clinical, and financial services. Includes Panacea-Lite for small to mid-size hospitals and Panacea Enterprise for large private and government hospitals (20 to 2000+ beds).
• CVIS (Heart Care Plus) Cardiovascular Information System for end-to-end cardiology automation from registration to inventory, event logging to full reporting. Manages workflow in Cathlab, ECG, Echo, Stress, and Cardiac OPD with ACC/NCDR registry compliance for research and compliance needs. Structured reporting with clinical decision support.
• Imagine PACS Vendor-neutral PACS solution for radiology image management supporting hundreds of simultaneous users across multiple sites. Features advanced post-processing, hanging protocols, multi-monitor support, and scalable from single modality to enterprise PACS with high-availability fail-safe architecture.
• Imagine RIS Web-based Radiology Information System configured for secure private or public cloud hosting. Manages patient registration, worklists, reporting, inventory, and equipment management for radiology departments.
• CPACS (HCP Dicom Net) Dedicated cardiology PACS system for cardiac image viewing and post-processing across modalities including CT, MR, Ultrasound, ECG, and stress test. Offers federated CPACS for multiple locations with configurable layouts, advanced QCA/LVA tools, and multimodality viewing.
• Echo PACS (EchoPAC) Echocardiography PACS solution designed to work with all leading Echo machines. Features multivendor interface, DICOM structured reporting, side-by-side comparison, storage, archive, and distribution. Combined with Echo Reporting Solution (ERS) for full digital echocardiography workflow.
• ZFP (Zero Foot Print Viewer) Web-based DICOM viewer enabling on-demand, secure access to clinical images in full fidelity anywhere in the world on any device or platform. Device agnostic, browser independent with context-based EMR integration for image review without additional logins.
• IDS (Imagine Diagnostic Suite) Complete package for clinics and radiology centers including all functionalities of HIS/RIS/PACS and enterprise viewing. Features patient registration, payment gateways, inventory, financial modules, image acquisition to distribution, and web-based RIS with app-enabled functionality. Designed for multisite, multi-center configurations.
• TeleHealth Platform Cloud-based telehealth platform enabling video consultations between patients and physicians with full access to clinical data including charts, vitals, images, and diagnostic results. Features two-way video conference, e-prescription, secure payment gateway, and app-based device agnostic access.
• Onco EMR Specialized oncology electronic medical record designed for NCG (National Cancer Grid) compliance. Manages chemotherapy protocols, radiation planning, treatment cycles, and toxicity monitoring with protocol-driven treatment planning and documentation.
• m-Panacea Mobile application for Patients, Doctors, Administrators, and Promoters with paginated design and hosting features for hospital information and management system access.
• AngioQuant Cardiac reporting and analysis tool for angiography and PTCA reports. Validated QCA/LVA tool for assessment of coronary arteries with automatic contour and volume calculation.
• Heart Care Plus CVIS (SaaS) Cloud-based cardiac reporting SaaS platform offering angiography and PTCA reports starting at Rs.99 per report. Includes CPT, ICD 9&10 code support and saves high capital investments in hardware/software.
• HCP Dicom Viewer PACS in a box solution offering full versatility image management for Cath lab. Single workstation solution for viewing and processing of cardiac cases with DICOM gateway and RAID archive.
• Custom Engineering Services Custom software development services leveraging SoftLink's healthcare domain expertise and existing IP. Includes device interface development, custom software product development, and co-creation phases with clients using agile methodology and scrum sprints.
• Integration Services Professional services for integrating SoftLink solutions with existing hospital IT infrastructure including HIS, EMR, PACS, and medical equipment. Includes HL7 integration, DICOM integration, API integration, and proprietary system integration.

Quantifiable outcome

• Treat many more cardiac patients with automated CVIS workflow and improved procedure reporting efficiency
• +5 more outcomes

Named customers16 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability5 records

Feature8 records

Partnerships

Six partnerships are on record, tiered supporting and minor.

• IBMsupportingTechnology or IntegrationInfrastructure partnership for enterprise deployments. SoftLink offers solutions designed in partnership with IBM to meet performance, dependability, and budget needs of customers. Solutions range from single server to high availability, fully redundant configurations with active failover capabilities.
• DellsupportingTechnology or IntegrationInfrastructure partnership for healthcare IT deployments. Dell provides hardware infrastructure for SoftLink's turnkey solutions and enterprise deployments. Combined offerings address enterprise requirements for reliability and performance.
• MicrosoftsupportingTechnology or IntegrationTechnology partnership for cloud and enterprise solutions. SoftLink's solutions leverage Microsoft technologies for cloud infrastructure and enterprise deployments. Joint offerings support scalable healthcare IT implementations.
• AmazonsupportingTechnology or IntegrationPublic cloud infrastructure partnership using Amazon Web Services (AWS). SoftLink's solutions including PACS, CVIS, and TeleHealth are tested and hosted on AWS as one of the standard cloud platform options for customer deployments.
• VMwaresupportingTechnology or IntegrationVirtualization and cloud infrastructure partnership. VMware technologies support SoftLink's enterprise deployment options, enabling high availability and disaster recovery configurations for healthcare customers.
• Leading Industry PartnersminorStrategic or Co-development PartnerSoftLink works with other leading industry partners to provide complete packages beyond their own product portfolio. Enables offering turnkey healthcare IT solutions that may require complementary technologies or specialized integrations.

Scale indicators9 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Medsynaptic: Indian healthcare IT vendor offering PACS, RIS, and teleradiology solutions to hospitals and diagnostic centers. Comparable to SoftLink as a regional competitor in the Indian medical imaging IT market with similar mid-sized hospital customer focus.
• Attune Technologies: India-based healthcare IT company providing cloud-enabled HIMS and hospital automation solutions. Comparable to SoftLink's PANACEA HIMS in targeting small to mid-size hospitals with SaaS-style deployment models across emerging markets.

Broad incumbents

• Carestream Health: Global vendor of medical imaging and healthcare IT solutions including PACS, RIS, and enterprise imaging. Comparable to SoftLink's Imagine PACS/RIS portfolio, with broader geographic reach and larger installed base across hospital radiology departments.
• GE HealthCare: Global healthcare technology and diagnostics company offering enterprise imaging, PACS, cardiology information systems, and hospital IT solutions. Comparable to SoftLink across PACS and CVIS product lines with substantially broader portfolio and scale.
• Philips Healthcare: Global health technology vendor offering cardiology informatics (CVIS), enterprise imaging, and patient monitoring solutions. Comparable to SoftLink's Heart Care Plus CVIS, Echo PACS, and cardiology workflow offerings as part of a broader hospital IT portfolio.
• Siemens Healthineers: Global medical technology company offering imaging IT, PACS, cardiology informatics, and hospital digitalization solutions. Comparable to SoftLink across PACS/RIS/CVIS product categories with much larger R&D and global sales footprint.
• Fujifilm Healthcare: Healthcare division offering medical imaging, PACS, and enterprise imaging solutions globally. Comparable to SoftLink's Imagine PACS and radiology workflow offerings as a vendor-neutral archive provider to hospitals and diagnostic centers.
• Agfa HealthCare: Global vendor of enterprise imaging, PACS, and hospital IT solutions. Comparable to SoftLink's PACS/RIS and HIMS offerings as part of integrated hospital imaging and information systems targeting similar hospital segments.
• Wipro: Indian IT services major with healthcare and life sciences practice offering HIMS implementations, integration services, and custom engineering. Comparable to SoftLink's PANACEA HIMS and integration services in the Indian enterprise healthcare market.
• Epic Systems: Dominant US-based HIMS/EMR vendor used by large academic medical centers and hospital networks. Comparable to SoftLink's PANACEA HIMS as a competing enterprise HIMS platform; SoftLink explicitly cites Epic integration as a core capability, positioning itself as complementary or best-of-breed alternative.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/softlinkinternational
• LinkedInlinkedin.com/company/softlink-international

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SoftLink International