Westpark Communications, L.P.

What Westpark Communications, L.P. does

Westpark Communications, L.P. is a privately held, US-based BPO call center founded in 1968 in Houston, Texas. The company delivers 24/7/365 live answering and customer communication services from its Houston headquarters, a Nashville satellite office, and a Tier IV data center in Bryan, Texas, serving roughly 700 clients ranging from Fortune 100 corporations to solo entrepreneurs. Its core product is 24/7 call center and answering services, extended through modular offerings (customer service outsourcing, Tier 1 helpdesk, reservations, lead qualification, outbound, BPO, emergency/disaster recovery, escalation, RFP intake, IVR, virtual assistance, dispatching) and a deep set of industry-specific solutions for legal, medical/healthcare, manufacturing, eCommerce, property management, home services, public utilities, trucking/logistics, commercial/residential services, and funeral services. The platform combines 100% US-based, bilingual English/Spanish agents (with translator access for 100+ languages), HIPAA proctor-certified handling, script-prompted messaging, automated emergency notification, IVR routing, and bespoke API integrations into client systems including Salesforce, JIRA, Microsoft Dynamics, Epic, eClinicalWorks, Zendesk, Shopify, and Magento.

The business model is usage-based, monthly-billed, with customized rate plans per client; there is no long-term contract requirement (30-day cancel clause), and customer acquisition runs through consultative direct sales with account executives, content marketing, newsletters featuring an ROI calculator, awards-led PR, and a refer-a-friend program. Westpark's branding emphasizes HIPAA-certified staff, average ring time of two rings or less, deep CRM integration, multilingual coverage, and disaster recovery. Ownership has remained closely held within the founding Edwards family since 1968; the current President, Josh Patten, was appointed in November 2023 following the death of Kathie Edwards. In 2025 the company was brought under AnswerNet as part of an industry roll-up.

Name

Westpark Communications, L.P.

Legal name

Westpark Communications, L.P.

Website

https://westparkcom.net

Company type

Private

Founded year

1968

Operating status

Operating

Headcount range

101–250 employees

Short description

Westpark Communications is a privately held, US-based 24/7 BPO call center founded in 1968 in Houston, providing live answering, customer service, and HIPAA-compliant communication services to 700+ clients across legal, healthcare, manufacturing, eCommerce, property management, and other industries.

Ownership category

akta.pro rank

Product category

Call Center Services

NAICS

Telephone Answering Services (561421), Telephone Call Centers (56142)

SIC

Services-Management Services (8741)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Call center services
• Answering services
• BPO services
• Customer support outsourcing
• Telephone answering

Headquarters

HQ city

Houston

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Call Center and Answering Services: 24/7 live answering and call center services delivered with customized plans tailored to client needs. Services include inbound call handling, appointment scheduling, web chat, email, lead qualification, technical support, and back-office duties. No long-term contracts required - written service agreement provides minimum of one month's service with 30 days written notice of cancellation.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

Westpark Communications provides 24/7 US-based call center and answering services for businesses, including inbound call handling, appointment scheduling, lead qualification, web chat, email, technical support, and back-office duties. Services are delivered by 100% US-based, bilingual, HIPAA-certified agents with custom API integrations into clients' CRM and business systems, and are tailored across multiple verticals such as legal, healthcare, manufacturing, eCommerce, property management, and home services.

Product overview

Westpark Communications is a 100% US-based BPO call center offering a unified suite of 24/7 live answering and customer communication services. The core product is the 24/7 Call Center and Answering Service, which is supplemented by a broad portfolio of modular and industry-specific services including Customer Service/Outsourced Customer Service, Emergency/Disaster Recovery, Tier I Helpdesk, Reservations, Lead Qualifying Services, Outbound Solutions, BPO, and Other Services (IVR, Virtual Assistance, Dispatching). Industry-specific verticals cover Legal, Medical/Healthcare (HIPAA-compliant), Property Management, eCommerce, Manufacturing, Home Services, Public Utilities/Retail Electric, Trucking/Logistics, Commercial/Residential Services, and Funeral Services. The portfolio also includes Custom CRM & Platform Integrations (bespoke API integrations with Salesforce, Microsoft Dynamics, JIRA, and other platforms) and an ROI Calculator tool. The company was founded in 1968 and is headquartered in Houston, Texas.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Call Center / Answering Services A 24/7 US-based call center providing enterprise-grade inbound call answering, message taking, appointment scheduling, web chat, email handling, lead qualification, technical support, and back-office duties, delivered by 100% US-based bilingual HIPAA-certified agents.
• Customer Service / Outsourced Customer Service Outsourced customer support functions including help desk, service request initiation and tracking, information request responses, and FAQ handling, relieving in-house teams of call burden.
• Answering Services Live telephone answering services for businesses needing professional message taking and call handling outside their own operating hours.
• Emergency / Disaster Recovery Call Center 24/7 emergency call handling and business continuity services ensuring clients maintain communications during natural disasters, crises, or unexpected disruptions, supported by Westpark's Tier IV data center in Bryan, TX.
• Tier 1 Helpdesk Outsourcing US-based Tier 1 IT and technical helpdesk support for end customers, handling day-to-day technical issues to reduce load on clients' internal teams.
• Lead Qualifying Services Lead capture and qualification services that screen, qualify, and route inbound leads, reducing missed opportunities and improving conversion rates for clients.
• Outbound Solutions Outbound communications services including appointment verification, customer follow-ups, satisfaction surveys, and lead outreach to support client revenue and retention goals.
• Reservations Call Center Full-service inbound and outbound reservations handling including follow-ups and appointment confirmations to ensure event and service success for clients.
• BPO Call Center Business process outsourcing services handling various back-office functions, data entry, and communication workflows to increase operational efficiency for clients.
• Other Services (IVR, Virtual Assistance, Dispatching) Customizable supplementary services including Interactive Voice Response (IVR) routing, virtual assistance, employee check-ins, remote monitoring, and dispatching services.
• Legal Answering Services Specialized answering and intake services for attorneys and law firms, including 24/7 legal intake, case type qualification, consultation scheduling, mass tort class action intake, and after-hours coverage.
• Medical / Healthcare Answering Services HIPAA-compliant medical answering services for healthcare providers including patient message taking, appointment scheduling, on-call routing, and technical support for medical devices.
• Property Management Answering Services Tenant communications and emergency response services for property management companies, handling maintenance requests, tenant escalations, and 24/7 emergency coverage.
• eCommerce Call Center Services
• Manufacturing Customer Support Call center support for manufacturers including customer support systems, parts and service inquiries, and eCommerce integration for manufacturing operations.
• Home Services Call Center After-hours and 24/7 call coverage for home services businesses (HVAC, plumbing, electrical) to capture leads and provide emergency support.
• Public Utilities / Retail Electric Provider Support Customer service support for public utilities and retail electric providers, including billing inquiries, service requests, and outage reporting.
• Trucking / Logistics Call Center Call management and customer support services for trucking and logistics companies, including lead capture and after-hours support.
• Commercial and Residential Service Provider Support Call center services for HVAC and plumbing service companies, handling emergency dispatch and appointment scheduling.
• Funeral Services Call Center Specialized intake and appointment scheduling services for funeral service providers, managing inbound leads and sales conversion within Salesforce.
• Custom CRM & Platform Integrations Custom-built API integrations connecting Westpark's services with clients' CRM systems (Salesforce, Microsoft Dynamics, JIRA) and other platforms, enabling real-time data exchange and workflow automation tailored to each client's needs.

Quantifiable outcome

• 99% of calls answered within 2 rings or less
• +3 more outcomes

Named customers8 records

Segments9 records

Ideal customer profiles9 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core, supporting and historical.

• Software Developer PartnercoreTechnology or IntegrationCollaboration with software developer partner to create bespoke API integrations for clients. Worked with client's internal team to develop custom integration solutions, such as JIRA integration for physician-based tech solution provider.
• Secure Translation AgencysupportingTechnology or IntegrationPartnership with a secure translation agency supporting dozens of other languages beyond English and Spanish. Used for callers speaking other languages requiring translation services.
• Container Corporation of AmericahistoricalOthersFirst client signed before the company even had an office in 1968, marking the start of what would become one of Houston's longest-standing communications firms.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• AnswerNet: Large US-based contact center and BPO provider offering 24/7 answering, customer service, and inbound/outbound solutions across industries. Directly comparable as the parent company of Westpark and a benchmark for BPO scale and service portfolio breadth.
• TTEC (TeleTech): Global customer experience technology and BPO services company operating large-scale contact centers. Broad incumbent with overlapping capabilities in customer service outsourcing and HIPAA-compliant support, competing for the same enterprise RFPs.
• Concentrix: Global customer experience solutions and BPO provider serving Fortune 500 clients across industries. Broad incumbent whose contact center offerings overlap with Westpark's enterprise customer support and lead qualification services.

Direct peers

• MAP Communications: US-based 24/7 live answering service and BPO provider serving legal, medical, property management, and small business verticals. Direct competitor with similar HIPAA-compliant offerings, custom CRM integrations, and month-to-month service model.
• Sound Telecom: Family-owned US answering service and BPO provider offering 24/7 live answering, customer service, and dispatch services. Direct peer in the family-run, US-based segment of the answering services market.
• PAT Live: US-based 24/7 live answering and call center provider serving small and mid-sized businesses. Direct competitor in the live answering and customer service outsourcing space with similar industry-specific verticals.
• VoiceNation: US-based live answering service providing 24/7 call answering, lead capture, and order entry for SMBs. Direct peer with overlapping service portfolio, including legal, medical, and business verticals.
• Specialty Answering Service: US-based 24/7 answering service focused on small and mid-sized business clients with virtual receptionist and BPO offerings. Direct peer in the SMB answering services segment with similar customer base and pricing model.
• AnswerConnect: Global 24/7 live answering and virtual receptionist provider with US-based agent options. Direct competitor in the answering services category serving similar SMB and mid-market verticals.

Emerging players

• Smith.ai: AI-augmented virtual receptionist and outbound sales service targeting SMBs in legal, consulting, and home services. Emerging player with overlapping verticals but a fundamentally different technology stack that highlights the AI disruption risk to traditional live-agent answering services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/westparkcom
• YouTubeyoutube.com/channel/UCdx0UmkFqfoe1_K_zgFGgVw
• Facebookfacebook.com/westparkcom
• LinkedInlinkedin.com/company/854512

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Westpark Communications, L.P.