What Compassionate Community Care does

Compassionate Community Care (CCC) is a privately held, non-profit home care agency founded in 2001 by Cho Quanhong and headquartered at 1426 Fillmore Street in San Francisco. The company delivers in-home personal care, geriatric care management, and hospital-to-home transition services to seniors, disabled adults, individuals living with HIV/AIDS, post-hospital discharge patients, and veterans across the San Francisco Bay Area and Northern California. Service intensity ranges from 4-hour shifts to 24/7 live-in care, with multilingual caregivers fluent in 10+ languages (English, Spanish, Cantonese, Mandarin, Toishanese, Tagalog, Vietnamese, Hindi, Russian, French) overseen by a Registered Nurse and Gerontologist. The core technology is the Kantime Health portal used for employee/family access; the company does not operate proprietary software platforms or AI systems.

The business model is private-pay, with revenue generated through hourly and shift-based in-home care subscriptions, professional geriatric care management fees, and bundled integrated packages combining both. Medicare and Medicaid do not cover services; some long-term-care insurance policies and Veterans Administration Aid & Attendance benefits are accepted. The go-to-market motion is sales-led and consultative, anchored by free in-home assessments, a 24/7 phone intake line, and a referral network that includes California Pacific Medical Center, Kaiser Permanente, UCSF Medical Center, St Mary's Medical Center, and the City of San Francisco. Marketing is driven by educational content (an active blog), organic social media, community events, and Aging Life Care Association (ALCA) directory presence.

CCC has served "hundreds of clients" over 21+ years with documented long-tenure relationships (one client since 2002), reflecting strong household-level retention in a trust-driven category. The leadership team is small and founder-centric, with the Executive Director, an RN/Gerontologist consultant, a research-trained content creator, and program/administrative staff. The company has received California Legislature Assembly recognition (2022), Best of Bay (2019), and a CityOf.com Premier Service Award (2022), reinforcing its local brand position. Financial scale is not publicly disclosed; with 101–250 employees and a private-pay Bay Area model, the operation sits in the small-to-mid agency tier with limited but stable geographic reach.

Name

Compassionate Community Care

Legal name

Compassionate Community Care, Inc.

Website

https://compassionatehomecare.org

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

101–250 employees

Short description

Compassionate Community Care is a San Francisco-based non-profit home care agency providing in-home personal care, geriatric care management, and hospital-to-home transition services to seniors, disabled adults, and post-hospital patients across the Bay Area.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Home Health Care Services (6216), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industries

Companionship & Social Engagement Visits (HSABAAAA), Conversation, Cognitive Stimulation & Activity Facilitation (HSABAAAB), Respite Hospice Care (Short-Term Relief) (HSABAFAD)

Keywords

• In-home care services
• Geriatric care management
• Senior home care
• Hospital to home transitions
• Home health aides

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. In-Home Care Services: Hourly or shift-based home care services ranging from 4-hour shifts to 24/7 care. Services include assistance with daily activities, personal care, medication reminders, companionship, meal preparation, transportation, and light housekeeping. Care provided by professionally trained and vetted caregivers overseen by Registered Nurse and Gerontologist.
2. Geriatric Care Management: Professional guidance and oversight from dedicated Geriatric Care Manager (GCM) who assesses, plans, and coordinates care. Includes comprehensive assessments, collaborative care planning, home safety reviews, health and medication management, daily living support, and ongoing follow-up. Billed as professional services with ongoing care management fees.
3. Integrated Home Care and Geriatric Care Management: Comprehensive bundled approach combining direct in-home care with professional care management, positioned as cost-effective one-stop solution for clients needing both services.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

Compassionate Community Care delivers non-medical in-home personal care and geriatric care management services to seniors and adults needing assistance in the San Francisco Bay Area and Northern California. Services are overseen by registered nurses and gerontologists and include holistic home care, hospital-to-home transition support, and disease-specific care programs. Caregivers are matched to clients and provide activities of daily living support, supervision, and exercise.

Product overview

Compassionate Community Care operates as a single-service home care agency offering a unified portfolio of in-home care and geriatric care management solutions. The core offerings consist of Holistic Home Care (ranging from 4-hour shifts to 24/7 live-in support) and Geriatric Care Management, which can be purchased separately or combined through their Integrated Home Care and Geriatric Care Management package. Additional specialized modules include Hospital to Home transition services, Remote Specialized Services, Daily Activities & Exercise support, Supervision & Observation, and Disease Specific Care programs targeting conditions like Alzheimer's, Parkinson's, and cancer. All services emphasize culturally competent multilingual care delivered by professionally trained caregivers overseen by registered nurses and gerontologists.

Differentiator

Problem solved

Functional benefit

Products and services

• Holistic Home Care Non-medical in-home personal care service in which caregivers are matched to seniors and adults needing assistance and are supervised by registered nurses and gerontologists. Includes help with activities of daily living, supervision, and exercise. Target users are older adults and individuals needing assistance living at home in the SF Bay Area.
• Geriatric Care Management Assessment, care planning, and ongoing coordination of services for older adults, provided by aging-life and gerontology specialists including registered nurses. Designed for seniors and families who need professional guidance and oversight but not necessarily hands-on daily caregivers.
• Integrated Home Care and Geriatric Care Management Combined offering that pairs non-medical in-home caregivers with a geriatric care manager, providing both hands-on daily support and professional care oversight within a single relationship. Targeted at higher-acuity clients and families wanting integrated clinical and personal care.
• Hospital to Home Transitional care service that arranges in-home caregivers for clients being discharged from hospital, aimed at reducing readmission risk and supporting recovery at home. Targeted at recently hospitalized adults and their families in the SF Bay Area.
• Disease Specific Care In-home care tailored to specific chronic or progressive conditions such as dementia, Parkinson's, stroke recovery, and post-surgery recovery, with caregivers trained to condition-specific protocols. For adults living with chronic disease and their families.

Quantifiable outcome

• Drastically reduced risk of future hospitalizations with Hospital to Home services
• +1 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core and minor.

• California Pacific Medical CentercoreStrategic or Co-development PartnerMajor local hospital referral partner. CCC is recognized as a trusted resource for hospital discharge planning and crisis prevention support.
• Kaiser PermanentecoreStrategic or Co-development PartnerMajor healthcare system partner providing referrals and care coordination for shared patients requiring home care services.
• UCSF Medical CentercoreStrategic or Co-development PartnerAcademic medical center partner for patient referrals and coordinated care management.
• St Mary's Medical CentercoreStrategic or Co-development PartnerDignity Health facility partner providing referrals and collaborative care for San Francisco patients.
• City of San FranciscocoreStrategic or Co-development PartnerTrusted resource for the City of San Francisco for crisis prevention and support services, indicating formal government partnership.
• Aging Life Care Association (ALCA)coreOthersProfessional membership association in aging life care. Executive Director and team members participate in ALCA education and professional development. Company is listed in ALCA's Find an Aging Life Care Expert directory.
• Family Caregiver AllianceminorOthersRecommended resource for family caregivers. Listed on company's resources page as valuable source of caregiver information and support.
• By the Bay HealthminorStrategic or Co-development PartnerPalliative and comfort care provider recommended for end-of-life care services. Provides outstanding palliative care and skilled home health care in seven Bay Area counties.
• Pathways Hospice CareminorStrategic or Co-development PartnerHospice care partner providing compassionate, high quality patient and family-centered home health, private duty, grief support, and hospice care.
• Zen Caregiving ProjectminorOthersSan Francisco-based nonprofit with 30+ years experience in mindfulness-based compassionate caregiving practices. Listed as recommended resource for end-of-life care support.
• Meals on Wheels San FranciscominorOthersPrivate nonprofit dedicated to keeping senior citizens independent in their own homes. Listed as senior services resource.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Home Instead Senior Care: Large national franchisor of non-medical in-home care for seniors offering companionship, personal care, and memory care services. Highly comparable to CCC's core home care offering, with the key difference being Home Instead's national scale and franchise model versus CCC's localized, owner-operated approach in SF.
• Visiting Angels: National franchised provider of non-medical in-home senior care including personal care, companionship, meal prep, and transportation. Closely comparable service portfolio to CCC with similar shift-based hourly pricing and family-focused GTM.
• Comfort Keepers: Franchised provider of in-home care services for seniors and other adults needing assistance with daily living. Directly comparable in service mix (personal care, companionship, respite) and private-pay positioning, with broader geographic footprint than CCC.
• Senior Helpers: National franchisor offering in-home senior care including Alzheimer's and dementia care, personal care, and companionship. Highly comparable to CCC's disease-specific care offering and similar private-pay, hourly billing model.
• BrightStar Care: Franchised home health and personal care agency offering both skilled nursing and non-medical services. Comparable to CCC's RN-overseen, disease-specific care model, with the key difference of including clinical home health alongside personal care.

Emerging players

• Honor Technology: Tech-enabled home care platform combining a network of local care agencies with proprietary scheduling and family-facing software. Comparable to CCC as a non-medical home care provider but differentiated by significantly greater technology investment and venture funding.

Broad incumbents

• Amedisys: Large publicly traded home health and hospice operator providing skilled nursing, therapy, and hospice services across the U.S. Overlaps with CCC in home-based elder care but operates at far greater scale and is reimbursed through Medicare, unlike CCC's private-pay model.
• Help at Home: Large personal care services provider focused on Medicaid-reimbursed in-home support for seniors and individuals with disabilities. Comparable service line to CCC's personal care offering but operating at much greater scale and with a fundamentally different reimbursement model.

Others

• Aging Life Care Association (ALCA) Member Agencies: Network of independent Geriatric Care Management and aging life care practices. CCC is itself an ALCA member; comparable peer set includes other member agencies in the Bay Area that offer similar assessment, care planning, and care coordination services alongside or separate from home care.

Regional players

• By the Bay Health: Bay Area nonprofit providing palliative and hospice home health care across seven counties. Listed as a CCC resource partner and directly comparable as a Bay Area home-based elder care provider, though focused on end-of-life care rather than CCC's broader non-medical scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/CCoCare
• Facebookfacebook.com/profile.php?id=100086162435414
• LinkedInlinkedin.com/company/3016769?trk=tyah
• Instagraminstagram.com/compassionate.community.care
• Pinterestpinterest.com/compassionatecommunitycare

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Compassionate Community Care