Croydon Churches Housing Association

What Croydon Churches Housing Association does

Croydon Churches Housing Association (ccha) is a UK-registered charitable housing association founded in 1967 that owns and manages over 1,500 affordable homes across Croydon, Sutton and Bromley. It provides social rented housing to households on local authority waiting lists, with statutory nominations flowing primarily through Croydon Council and Sutton Council, alongside an intermediate-tenure offering under the nuviva sub-brand covering Shared Ownership, London Living Rent and Help to Buy. Operational partnerships with Croydon Citizens Advice (welfare support), Acuity Research (Tenant Satisfaction Measures), RoSPA (safety), The L12 (resident engagement) and PlaceShapers (sector peer network) extend its service offering beyond core landlord functions.

The operating model is a regulated, asset-heavy social housing model funded by social rent and intermediate-rent receipts, supplemented by first-tranche Shared Ownership sales and service charges. ccha holds the Regulator of Social Housing's highest statutory grades (V1 viability, G1 governance, C1 rent collection) issued in June 2026, with the ccha2030 Corporate Business Plan (2025-2030) setting the strategic agenda for stock investment, customer service and growth. The legacy myccha tenant portal has been taken offline and is being re-procured, while a Go Digital inclusion programme supports resident digital skills. ccha is led by CEO Tracy Cullen and operates with 11-50 employees, with no disclosed technology platform beyond standard housing management systems.

Name

Croydon Churches Housing Association

Legal name

Croydon Churches Housing Association

Website

https://ccha.biz

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

11–50 employees

Short description

Croydon Churches Housing Association is a UK charitable housing association founded in 1967 that owns and manages over 1,500 affordable homes across Croydon, Sutton and Bromley, providing social rent, Shared Ownership and London Living Rent housing to low-income households via local authority allocation partnerships.

Ownership category

akta.pro rank

Product category

Social Housing

NAICS

Lessors of Residential Buildings and Dwellings (53111)

SIC

Operators Of Apartment Buildings (6513)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Social housing
• Affordable rentals
• Shared ownership
• Housing association
• Property management

Headquarters

HQ city

Croydon

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Social Housing Rent: CCHA generates primary revenue through rental income from residents in social housing properties across Croydon, Sutton, and Bromley.
2. Shared Ownership Sales: Homes sold through Shared Ownership scheme under the nuviva brand, providing affordable homeownership options.
3. Outright Property Sales: Private sales of properties under the nuviva brand for market-rate homeownership.
4. London Living Rent: Rental properties offered through the London Living Rent scheme under nuviva brand.
5. Service Charges: Additional charges for services provided to residents including maintenance, cleaning, and communal area management.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Croydon Churches Housing Association (CCHA) is a non-profit social housing provider managing over 1,500 homes across the London Boroughs of Croydon, Sutton, and Bromley. The organization provides regulated social rented housing, Shared Ownership and outright property sales through its nuviva brand, London Living Rent properties, and specialist housing for older people, alongside responsive repairs, welfare and income advice, and community engagement programs.

Product overview

Croydon Churches Housing Association (CCHA) operates as a social housing provider offering a portfolio of services through multiple channels. The core offering includes housing management services with over 1500 homes across London Boroughs of Croydon, Sutton & Bromley. Resident-facing digital services center on the myccha customer portal (currently being modernized), rent payment and financial advice services, repair reporting, and community engagement through the Connections newsletter and resident events. Property development is marketed under the nuviva brand for shared ownership and market sales. The organization also provides specialized services for older people, youth initiatives, and welfare advice. CCHA's strategic direction is guided by the ccha2030 Corporate Business Plan for 2025-2030.

Differentiator

Problem solved

Functional benefit

Brands

• nuviva: Brand name for their upcoming developments and homes for sale and rent through Shared Ownership, London Living Rent and Help to Buy.

Products and services

• Social Housing Rentals Regulated affordable rental housing for qualifying applicants on local authority waiting lists and through internal allocations across the London Boroughs of Croydon, Sutton, and Bromley.
• nuviva Shared Ownership Affordable homeownership product sold under the nuviva brand allowing buyers to purchase a share of a property and pay rent on the remainder.
• nuviva Outright Property Sales Private market-rate sale of properties under the nuviva brand for full homeownership.
• nuviva London Living Rent Intermediate rental product offered at discounted market rents under the London Living Rent scheme through the nuviva brand.
• Housing for Older People Specialized housing with tailored services and community support dedicated to older residents, with a separate waiting list from general needs housing.
• Repair Services Responsive and planned maintenance services for residents, including online repair reporting and dedicated damp and mould remediation.
• Rent and Service Charges Management Billing and administration of social rents and service charges for residents, with options to pay and access to financial advice.
• Income and Welfare Advice Dedicated welfare and income team providing residents with advice on Universal Credit, benefit claims, debt management, and Alternative Payment Arrangements for rent.

Quantifiable outcome

• Achieved V1, G1, C1 regulatory ratings - highest possible scores in viability, governance, and consumer standards

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered minor and core.

• PlaceShapersminorStrategic or Co-development PartnerCCHA is a member of PlaceShapers, a network of housing associations working together to share best practices and influence housing policy.
• Croydon Citizens Advice Bureau (CAB)coreStrategic or Co-development PartnerPartnership providing free support to CCHA residents on energy bills, switching suppliers, meter issues, grants, financial support, income maximisation, and debt advice. Sessions held monthly at CCHA office.
• Croydon Local AuthoritycoreStrategic or Co-development PartnerAgreement with Croydon Council that a percentage of all empty properties are used to house applicants on their waiting list.
• Sutton Local AuthoritycoreStrategic or Co-development PartnerAgreement with Sutton Council that a percentage of all empty properties are used to house applicants on their waiting list.
• Acuity Research & Practice LtdcoreImplementation/ SI/ Consulting PartnerThird-party research partner conducting quarterly resident satisfaction surveys on behalf of CCHA, selecting approximately 110 residents per quarter to gather feedback.
• The L12minorOthersCCHA is an associate member of The L12, a network or consortium related to housing services.
• Royal Society for the Prevention of Accidents (RoSPA)minorOthersCCHA maintains associate membership with RoSPA, indicating commitment to safety standards.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Optivo: Large UK housing association offering general needs, supported housing and shared ownership across London and the South East, providing scale-benchmarking context for CCHA.
• Hyde Group: Large established London and South East housing association running the same core social housing plus home-ownership model but at materially greater scale than CCHA.
• Peabody: One of the largest London-focused housing associations, providing social rent, shared ownership and older-persons housing; broader portfolio and geographic remit than CCHA.
• L&Q Group: Major London and South East housing association with social rent, shared ownership, and market sale operations through similar sub-brand structures; significantly larger than CCHA but operationally analogous.
• Notting Hill Genesis: London-wide housing association combining general needs social rent, supported and older-persons housing, and shared ownership; same operating model as CCHA but at multiple times its stock size.

Direct peers

• Network Homes: Small-to-mid London-focused housing association operating a similar social housing and shared-ownership model with a comparable headcount and stock size, making it the closest like-for-like peer to CCHA.
• A2Dominion Housing Group: London and South East housing association providing social rent, shared ownership and specialist housing including for older people - overlapping service mix and geographic footprint with CCHA.
• Metropolitan Thames Valley: Mid-sized housing association operating across London and the South East with a mixed social housing, shared ownership and market sale offer comparable to CCHA's service portfolio.
• Catalyst Housing: West London-focused housing association delivering general needs social rent plus specialist older-persons and supported housing - a structural analogue to CCHA's social rent + older persons offer.
• Sage Housing: Smaller UK housing association focused on shared ownership and affordable home ownership using a sub-brand model, conceptually similar to how CCHA uses nuviva for its private-market products.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/OfficialCCHA
• Facebookfacebook.com/CCHAHOUSING
• LinkedInlinkedin.com/company/croydon-churches-housing-association

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Croydon Churches Housing Association