City of Jacksonville

What City of Jacksonville does

The City of Jacksonville operates a CivicPlus-powered digital services platform that integrates online utility billing (Paymentus), recreation registration (Webtrac), electronic plan review (E-Plan/Click2Gov), emergency notifications (Jacksonville Connect, Notify Me, BBC Portal), real-time transit tracking (RideSystems), procurement (BidNet), surplus auctions (GovDeals), and employment (GovernmentJobs.com). Core service products include water and sewer utility billing, sanitation and recycling, recycling and yard waste collection, Jacksonville Transit bus service with real-time tracking, G10TV government broadcasting, recreation and parks programming (athletics leagues, camps, fitness, before/after-school), youth and adult athletics, building inspections and permitting, emergency preparedness, and online passport appointments. Revenue is generated through four streams: recurring monthly utility charges for water, sewer, landfill, and stormwater; recurring property and other municipal taxes; usage-based fees for recreation programs and athletic leagues; and one-time permit and business privilege license fees. Distribution combines in-person City Hall services with self-serve online portals and direct field operations, supported by a multi-channel marketing presence including official website, G10TV, Facebook, X/Twitter, YouTube, Instagram, Nextdoor, and the Jacksonville Connect emergency alert system.

Name

City of Jacksonville

Legal name

City of Jacksonville

Website

https://jacksonvillenc.gov

Company type

Private

Founded year

1849

Operating status

Operating

Headcount range

501–1,000 employees

Short description

City of Jacksonville, NC is a municipal government serving approximately 71,908 residents with public safety, utilities, sanitation, transit, recreation, and permitting services delivered through a CivicPlus-powered digital platform.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (221320), Waste Collection (56211), Fire Protection (92216), Police Protection (922120)

SIC

Electric, Gas & Sanitary Services (4900), Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Missed Pickup, On-Call & Supplemental Route Services (BPALAAAJ), C&D Transfer Stations & C&D Material Handling (EUAIAHAB), Highway Incident Management & Traffic Incident Clearance (TIM) (TLAJAJAA), Construction Debris Removal (C&D Hauling) (HSAKALAC)

Keywords

• Municipal government services
• Public utilities
• Parks and recreation
• Public transportation
• Waste management

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Utility Services: Monthly charges for water, sewer, landfill, and stormwater fees collected from residential and commercial customers
2. Recreation Programs: Fees collected for athletic programs, leagues, camps, and recreational activities for youth, adults, and seniors
3. Property and Other Taxes: Property taxes and other municipal tax revenue supporting general city operations and services
4. Permits and Licenses: Fees from building permits, planning permits, business privilege licenses, and various city permits

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

The City of Jacksonville, NC delivers municipal services to residents and businesses including public safety (police and fire), water and sewer utilities, sanitation and recycling, parks and recreation programs, public transportation, building permitting and inspections, planning and zoning, and emergency notification services. Services are delivered through City Hall, online portals, field operations, and recreation facilities across the Jacksonville metropolitan area.

Product overview

The City of Jacksonville (NC) operates a comprehensive municipal services platform delivered through its official website at jacksonvillenc.gov. The core offering consists of interconnected service modules spanning public safety communications, transportation, recreation, utilities, and civic engagement. Key products include Jacksonville Connect (emergency notification), Jacksonville Transit (public transportation with real-time tracking), G10TV (government broadcasting), Recreation & Parks Programs (athletics and activities with online registration via Webtrac), Utility Billing Services (water/sewer/sanitation/stormwater payments via Paymentus), and Online Permitting & Inspections (building and planning services). The platform integrates with multiple third-party systems including GovernmentJobs.com for employment, CivicPlus Notify Me for notifications, Alert Onslow for county alerts, GovDeals for surplus auctions, and Click2Gov for building permits. The city employs a CivicPlus-powered content management system providing consistent service delivery across departments.

Differentiator

Problem solved

Functional benefit

Brands

• G10TV: Jacksonville-Onslow Government Channel broadcasting city meetings, county meetings, community interest and special events, and public safety programming on Spectrum Channel 10
• Jacksonville Connect
• Clean & Green Jacksonville
• Jacksonville Transit

Products and services

• Jacksonville Connect Free emergency and government notification service enabling residents to receive time-sensitive messages about severe storms, water outages, sanitation schedule changes, and other official communications via email, phone, or text message based on their street address.
• Notify Me Email and SMS subscription service allowing residents to subscribe to various notification lists including bid postings, agenda centers, alert centers, calendars, news flash, and department-specific updates.
• Jacksonville Transit Public bus transportation system serving Jacksonville and surrounding areas with multiple routes, express service, park and ride facilities, and real-time bus tracking through the RideSystems integration.
• G10TV Jacksonville-Onslow Government television channel broadcasting city and county meetings, ceremonies, special events, and informational programming including State of the River and public safety messages. Available on Spectrum Channel 10 and via streaming.
• Recreation & Parks Programs Comprehensive recreation programs including youth and adult athletics (baseball, basketball, volleyball, softball, flag football, pickleball, kickball, futsal), before/after school programs, summer camps, fitness classes, and special events with online registration via Webtrac.
• Utility Billing Services Monthly utility billing covering water, sewer, sanitation, and stormwater fees with multiple payment options including online bill pay, automatic bank withdrawal, phone payments, drop box, in-person, and payment centers via the Paymentus platform.
• Sanitation Services Municipal waste management including residential trash collection, recycling, yard waste, bulky item pickup, electronics collection, appliance collection, and commercial front-end collection services.
• Online Permitting & Inspections Building permits, planning applications, and inspection scheduling services including electronic plan review (EPR/ePlan), zoning information, and online inspection status checking through the Click2Gov platform.
• Emergency Preparedness Services Hurricane recovery resources, business continuity resources, and emergency management coordination services for residents and businesses during disaster situations.

Quantifiable outcome

• Ranked #13 best city to live in North Carolina
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature2 records

Partnerships

Three partnerships are on record, tiered flagship.

• University of North FloridaflagshipStrategic or Co-development Partner · 3 November 2025University partner in JAX Hub innovation partnership, contributing research capabilities and student talent to support innovation initiatives in Jacksonville
• L MarksflagshipStrategic or Co-development Partner · 3 November 2025Innovation consultancy partner in JAX Hub innovation partnership, bringing startup engagement and innovation program expertise to Jacksonville
• PaysafeflagshipTechnology or Integration · 3 November 2025Payment technology partner in JAX Hub innovation partnership, providing payment solutions expertise for city services and innovation initiatives

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Others

• CivicPlus: Vendor that powers the City of Jacksonville's website CMS, Notify Me alerts, and BBC Portal; included as the closest enabling technology partner whose product roadmap shapes the city's digital service capabilities.

Direct peers

• City of Goldsboro, NC: Eastern North Carolina city adjacent to Seymour Johnson AFB offering similar utility, public safety, and recreation service delivery, providing a direct peer for military-tied municipal operations.
• City of Greenville, NC: Eastern North Carolina city of similar population offering the same suite of municipal services (utilities, public safety, recreation, transit) anchored by a major university, providing a directly comparable operating model.
• City of New Bern, NC: Smaller eastern North Carolina city operating municipal water, sewer, sanitation, and recreation services with a comparable small-city governance structure and tourism/recreation focus.
• City of Fayetteville, NC: Mid-size North Carolina military-adjacent city serving Fort Liberty; highly comparable mix of public safety, utilities, and recreation services tied to a large military installation footprint.
• City of Wilmington, NC: Coastal North Carolina municipality of comparable size providing water/sewer, sanitation, recreation, public safety, and transit services to a similar population base; one of the closest structural and geographic analogues to Jacksonville, NC.

Regional players

• City of High Point, NC: North Carolina municipality operating comparable water/sewer, sanitation, recreation, and permitting services at a slightly larger scale, useful for service-delivery and capital-project benchmarking.
• City of Asheville, NC: Mid-size North Carolina municipality with its own water and stormwater utilities; relevant peer for water infrastructure investment patterns, although tourism-driven rather than military-driven.
• City of Concord, NC: Growing North Carolina municipality with comparable recreation, public safety, and utility functions; useful comparator for capital project execution and population-driven service scaling.
• Town of Cary, NC: High-performing North Carolina municipality with a strong civic technology and digital services reputation; relevant peer for benchmarking digital service delivery and utility billing modernization.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cojacksonville
• YouTubeyoutube.com/@JacksonvilleNCGov
• Facebookfacebook.com/JacksonvilleNC.gov
• Instagraminstagram.com/explore/locations/267141231/jacksonville-nc-28546
• LinkedInlinkedin.com/company/jacksonville-police-department

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Jacksonville