City of High Point

Municipal Government Serviceshighpointnc.gov

The City of High Point is a municipal government serving 114,000+ residents in North Carolina's Piedmont Triad, delivering police, fire, electric and water utilities, transit, parks, library, permitting, and economic development services through tax- and fee-funded operations and an integrated digital service platform.

Company typePrivate
Founded1859
HeadquartersHigh Point, United States
Headcount1,001–5,000
GTM typeB2B and B2C
OfferingServices

What City of High Point does

City of High Point is a municipal government entity serving 114,000+ residents as the third-largest city in North Carolina's Piedmont Triad region. Incorporated since 1859 and governed by an elected City Council under City Manager Tasha Logan Ford, the city delivers a full-stack portfolio of essential public services — police and fire protection, emergency 911 communications, municipal electric utility (High Point Energy), water and sewer treatment and distribution, stormwater management, solid waste and recycling, public transit (HPTS fixed-route, ACCESS paratransit, and microtransit), parks and recreation, public library, museum, cemetery services, economic development, affordable housing, and development/building permitting.

The city's technology architecture spans multiple operational platforms: Accela Citizen Access for online permitting and inspections, thePoint GIS Map for property and zoning information, Advanced Metering Infrastructure (AMI) for utility monitoring, a Real Time Crime Center supporting the Police Department, Envisio for strategic plan performance tracking, CivicAlerts and Notify Me for emergency and subscription notifications, and Umo for transit fare payment — all delivered through a CivicPlus CMS-based website. An upcoming new Customer Service Portal (announced 2026) and the 2045 Comprehensive Plan signal ongoing service modernization and long-horizon capital planning.

The business model is tax-and-fee funded: primary revenue streams are property taxes (residential and commercial), municipal utility rate revenue (electric, water, sewer, stormwater billed monthly), permits and development fees, and state-shared sales tax. Pricing is usage-based for utilities and unit-based for permits and transit fares, with published rate and fee schedules. The city serves three primary constituent segments — city residents (all municipal services), local businesses (licensing, permitting, economic development, workforce), and visitors (anchored by the bi-annual High Point Market, the world's largest furniture trade show). A strategic partnership with the High Point Market Authority supports the Market District Infrastructure Project, tying tourism and convention-driven economic activity to municipal capital investment.

City of High Point firmographics

Firmographics

Name: City of High Point
Legal name: City of High Point
Website: https://highpointnc.gov
Company type: Private
Founded year: 1859
Operating status: Operating
Headcount range: 1,001–5,000 employees
Short description: The City of High Point is a municipal government serving 114,000+ residents in North Carolina's Piedmont Triad, delivering police, fire, electric and water utilities, transit, parks, library, permitting, and economic development services through tax- and fee-funded operations and an integrated digital service platform.
Ownership category
akta.pro rank

City of High Point industry classification

Industry

Product category: Municipal Government Services
NAICS: Executive Offices (92111), Utilities (221), Justice, Public Order, and Safety Activities (922), Utility System Construction (2371)
SIC: Electric, Gas & Sanitary Services (4900), Water Supply (4941), Electric Services (4911)
akta.pro primary industry: Mayor/City Manager & General Administration (BPAIACAA)
akta.pro secondary industries: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

Municipal government services
Public utilities
Public safety services
Economic development
Urban infrastructure

Where City of High Point is headquartered

Location

Headquarters

HQ city: High Point
HQ country: United States
HQ region: North America

Offices8 records

Markets served

City of High Point business model

Business model

GTM type: B2B and B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

Property Taxes: Primary revenue source from property taxes collected from residential and commercial properties within city limits.
Utility Services: Revenue from electric, water, sewer, and stormwater services provided to residents and businesses. Rates are set according to published rate schedules.
Permits and Fees: Revenue from building permits, development fees, inspection services, and various city service fees including transit fares.
Sales Tax Revenue: Share of state sales tax revenue distributed to the city for operations and services.

Pricing tiers

Model	Billing	Price
Usage-based	Monthly	Electric Rate Schedule
Usage-based	Monthly	Water & Sewer Rate Schedule
Unit Pricing	Pay-as-you-go	Transit Fares
Unit Pricing	One time/ perpetual license	Building Permit and Development Fees

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

City of High Point product offering

Product offering

Core offering

The City of High Point is a municipal government providing essential public services to residents and businesses within its jurisdiction, including electric, water and sewer utilities, public safety (police, fire, 911), public transit (HPTS), parks and recreation, public library, building permits and inspections, economic development, community development, and stormwater management. Services are funded through taxes, utility fees, and permits, and delivered via city facilities, online portals, and utility infrastructure.

Product overview

The City of High Point operates as a municipal government providing comprehensive public services through a unified platform built on CivicPlus CMS. The city's portfolio consists of core government service modules including public safety (Police, Fire, 911), utilities (electric, water, sewer), transportation, parks & recreation, public library, community development, economic development, and development/building services. Residents access services through the main city website with integrated tools for utility billing, permitting (via Accela Citizen Access), transit (HPTS), strategic planning (Envisio), and community notifications. The ecosystem connects departments through shared infrastructure for GIS mapping, stormwater management, environmental services, and financial administration.

Differentiator

Problem solved

Functional benefit

Products and services

High Point Energy (Electric Utilities)
Water & Sewer Services
High Point Police Department
High Point Fire Department
Parks & Recreation
High Point Public Library
Transportation (HPTS)
Economic Development
Community Development & Housing
Build High Point (Development Services)
Environmental Services
High Point Museum
Stormwater Management
Geographic Information Services (GIS)
Online Utility Bill Payment

Quantifiable outcome

City operates its own electric utility providing reliable power to residents and businesses

Companies that use City of High Point

Customer profile

Segments3 records

Ideal customer profiles3 records

City of High Point technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration8 records

Feature4 records

City of High Point partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

High Point Market AuthoritycoreStrategic or Co-development PartnerThe City of High Point works closely with the High Point Market Authority on economic development initiatives, particularly the Market District infrastructure project. The partnership supports the world's largest furniture market event and related tourism and economic development activities.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

City of High Point competitors and assessment

Company assessment

Direct peers

City of Greensboro: Direct geographic peer in the NC Piedmont Triad region. Greensboro is a comparable municipal government providing electric (via Duke partnership historically; now competitive), water, sewer, public safety, and transit services to a similar mid-size North Carolina population.
City of Winston-Salem: Direct peer as the third leg of the Piedmont Triad municipal cluster. Provides similar full-service municipal offerings — utilities, public safety, transit, parks, and economic development — to a comparable population base in North Carolina.
City of Durham: Mid-size North Carolina municipal peer with comparable governance structure, public utilities, and transit operations, providing a useful benchmark for North Carolina-specific municipal service delivery and economic development models.
City of Cary: High-growth North Carolina municipal peer with strong fiscal management and utility services, useful as a benchmark for municipal operating performance, smart-city technology adoption, and residential growth strategy.
City of Fayetteville: Mid-size North Carolina municipal peer of similar population scale, providing a full municipal service portfolio including PWC (public utility) electric, water, sewer, and public safety — closely comparable in service mix and budget structure.
City of Concord: North Carolina municipal peer in the Charlotte metro area, providing similar services and facing comparable growth and infrastructure pressures; useful regional comparison for mid-size NC city operations.
City of Tallahassee: Mid-size U.S. municipal government that owns and operates its own electric utility (Tallahassee Utilities) along with water, sewer, gas, and transit — directly comparable service-portfolio peer to High Point's vertically integrated utility model.
City of Lincoln: Mid-size U.S. municipal government that owns Lincoln Electric System. Direct structural peer to High Point Energy's municipally-owned electric utility model, with comparable scale and customer count.

Broad incumbents

City of Chattanooga: Peer municipal government that owns EPB, one of the most successful municipal electric and fiber utilities in the U.S. Comparable to High Point Energy in its role as a city-owned electric utility, with added smart-grid and fiber revenue streams.
City of Jacksonville: Large U.S. municipal government that owns JEA, one of the largest community-owned electric utilities. Comparable in the ownership of a municipal electric utility, though at materially greater scale; useful as a long-tail peer for utility economics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

City of High Point compliance and trust

Trust signal

Compliance3 records

City of High Point financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of High Point leadership team

Management profile

Number of profiles

Profiles28 records

City of High Point funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of High Point M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of High Point

What does City of High Point do?

Is City of High Point a public or private company?

City of High Point is a private company. It is classified as state government owned and is currently operating.

When was City of High Point founded?

City of High Point was founded in 1859. It employs 1,001 to 5,000 people.

Where is City of High Point based?

City of High Point is headquartered in High Point, United States, in the North America region.

How does City of High Point make money?

Four revenue lines are on record. Property Taxes are the primary driver. The others are utility Services, permits and Fees and sales Tax Revenue.

Who are City of High Point's main competitors?

Direct peers on record are City of Greensboro, City of Winston-Salem, City of Durham, City of Cary, City of Fayetteville, City of Concord, City of Tallahassee and City of Lincoln. Broad incumbents are City of Chattanooga and City of Jacksonville.

Does City of High Point have an API?

No public API is recorded for City of High Point.

What industry is City of High Point in?

City of High Point's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 92111 and its SIC code is 4900.