What Salud Interactiva does

Salud Interactiva, S.A. de C.V. is a privately held Mexican corporation headquartered in Cuauhtémoc, Mexico City, focused on the development, integration, and administration of health and wellness services, with a primary emphasis on telemedicine and membership-based healthcare access. The company has been operating in the Mexican market since 1998, building a network of more than 10,000 affiliated health providers and serving an active user base of over six million people, with more than twelve million telephone medical advisories cumulatively delivered.

The platform is delivered through several wholly-owned brand subsidiaries: VRIM Connect (video consultations), MedicallHome (24/7 telephone medical assistance across four membership tiers, including MedicallHome, MedicallHome Plus, PAM, and Urgencias Médicas), VRIM (private medical services with four tiers: VRIM Plus, VRIM BLACK, VRIM Platino, and VRIM ELITE), Monitoreo 360 (chronic-condition monitoring with EHR, e-prescriptions, and remote patient monitoring), TDConsentido (a national discount network of 5,000+ commercial establishments), and Total Assyst Pymes (SME-focused health services). The company holds ISO 9001:2015 quality management and ISO-IEC-27001:2022 information security certifications, and operates under Mexico's LFPDPPP data protection framework.

The business model is recurring-subscription driven, sold through direct sales to both individual consumers (across multiple membership tiers) and corporate/enterprise clients (employee health benefits). GTM is sales-led, with named enterprise relationships including YPO Guadalajara Chapter and Prysmian Group. Marketing channels include the corporate website, a health-education blog, and a Facebook presence. No mobile app is currently published in major app stores.

Name

Salud Interactiva

Legal name

Salud Interactiva, S.A. de C.V.

Website

https://saludinteractiva.mx

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

251–500 employees

Short description

Salud Interactiva is a Mexican telemedicine and health-services company operating since 1998, serving 6+ million active users through 10,000+ providers via membership subscriptions across consumer and enterprise channels under brands including MedicallHome, VRIM, and Monitoreo 360.

Ownership category

akta.pro rank

Product category

Telemedicine Services

NAICS

Health Care and Social Assistance (62)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)

akta.pro primary industry

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)

akta.pro secondary industries

OTC, Vitamins & Supplement Management (HSABALAM), Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA), Appointment Scheduling & Service Dispatch Support (BPAAABAO)

Keywords

• Telemedicine services
• Remote medical consultations
• Health membership programs
• Chronic disease monitoring
• Corporate wellness benefits

Headquarters

HQ city

Cuauhtémoc

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Membership Subscriptions: Recurring membership fees for health services including MedicallHome, VRIM, and other tiers offering medical assistance, discounts, and insurance benefits
2. Corporate Health Solutions: B2B health and wellness programs sold to enterprises for employee benefits, providing telemedicine, medical assistance, and health monitoring services
3. Healthcare Provider Network: Revenue generated through network of 10,000+ healthcare providers offering services to members with negotiated rates
4. Insurance and Accident Coverage: Accidental death insurance, medical expenses for accidents, and funeral services included in membership packages

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Salud Interactiva is a Mexican telemedicine and health services company that develops, integrates, and administers membership-based health and wellness programs for individuals and corporate clients. Its core offering combines 24/7 telephone medical assistance, remote video consultations, chronic disease monitoring, accident insurance coverage, and a national discount network, delivered through multiple product brands (MedicallHome, VRIM, Vrim Connect, Monitoreo 360, and TDConsentido) and a network of 10,000+ affiliated health providers across Mexico.

Product overview

Salud Interactiva operates as a unified platform offering multiple health and wellness products and services. The portfolio includes Vrim Connect (video consultation platform), MedicallHome (health membership services with 4 tiers), VRIM (medical services with 4 membership levels), TDConsentido (discount program), and Monitoreo 360 (chronic disease management). The company also operates a Marketplace for promotions and provides training/induction services through a dedicated portal.

Differentiator

Problem solved

Functional benefit

Brands

• VRIM Connect: A specialized videoconsultation platform designed for immediate, practical, and remote medical consultations to reduce costs and expand healthcare coverage.
• MedicallHome
• TDConsentido
• VRIM
• Monitoreo 360

Products and services

• MedicallHome Health assistance membership product providing 24/7 telephone medical advice, access to a wide network of medical services across Mexico, ambulance service, home doctor visits, urgent care center access, specialist discounts, and accident insurance. Offered in multiple membership tiers (MedicallHome, MedicallHome Plus, PAM, Urgencias Médicas) for individuals and families.
• VRIM Private medical services brand offering membership-based telemedicine and health services in four tiers (VRIM Plus, VRIM BLACK, VRIM Platino, VRIM ELITE) for corporate and individual clients. Includes health check coupons, telephone medical center access, and remote medical consultation benefits.
• Vrim Connect Telemedicine video consultation platform designed to provide immediate, practical, and remote medical consultations, aimed at reducing costs and expanding healthcare coverage for individuals and corporate clients.
• Monitoreo 360 Chronic disease health monitoring program accessible via mobile devices, including a specialized digital health center, video consultation platform, electronic medical records, digital prescriptions, and remote patient monitoring for ongoing condition management.
• TDConsentido National discount and promotions membership program providing exclusive and immediate savings at over 5,000 affiliated commercial establishments across Mexico for Salud Interactiva members.

Quantifiable outcome

• 6+ million active users trust the platform
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core.

• YPO Guadalajara ChaptercoreStrategic or Co-development PartnerYPO Guadalajara Chapter partnered with Salud Interactiva to provide telemedicine and telehealth support to their 100+ member organizations during health emergencies. Salud Interactiva provided operational and logistical support capable of handling health emergencies.
• Prysmian GroupcoreStrategic or Co-development PartnerPrysmian Group collaborated with Salud Interactiva during a complicated period for their industry, receiving health support to maintain operations and significantly reduce risks and complications.
• TDConsentido Partner EstablishmentscoreChannel Partner/ Reseller/ DistributorNetwork of 5,000+ commercial establishments affiliated with the TDConsentido discount program, offering real, exclusive, and immediate savings to Salud Interactiva members nationwide.
• MedicallHomecoreStrategic or Co-development PartnerProduct brand offering medical assistance services with different membership levels for various population segments, providing access to a wide network of medical services.
• VRIMcoreStrategic or Co-development PartnerVRIM brand with 18+ years of experience offering private medical services with four membership tiers: VRIM Plus, VRIM BLACK, VRIM Platino, and VRIM ELITE for corporate and individual clients.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• 1DOC3: Mexico-based telemedicine and digital health platform offering on-demand video/chat medical consultations to consumers and corporate clients. Most direct domestic competitor to Salud Interactiva's VRIM Connect and MedicallHome offerings.
• Top Doctors: Online doctor directory and private medical appointment platform with operations in Mexico; facilitates online booking, telehealth, and corporate wellness — overlapping with Salud Interactiva's patient-provider matching layer.
• Docplanner (Doctoralia): Patient-engagement and online booking marketplace with strong presence in Mexico via Doctoralia, connecting patients to providers and offering telemedicine. Comparable in patient-acquisition model and provider network to Salud Interactiva.
• Medismart Mexico: Mexican telemedicine and online health platform offering video consultations and corporate health plans. Directly comparable subscription/B2B telehealth motion to Salud Interactiva.

Emerging players

• Sofía (Higo Health): Mexican digital health platform with telemedicine, home visits, and chronic care packages. Comparable subscription-based primary care model with overlap in corporate wellness to Salud Interactiva.

Broad incumbents

• Teladoc Health: Global incumbent in virtual care delivering phone, video, and chronic-condition programs to enterprises and consumers. Overlaps with VRIM Connect and Monitoreo 360, especially as it expands in LATAM.
• Amwell: Large US-based telehealth platform serving health systems, insurers, and employers. Comparable technology and B2B enterprise go-to-market to Salud Interactiva's corporate channel.
• Keralty (EPS Sanitas Mexico): Integrated health services and insurance provider operating in Mexico. Comparable as a vertically integrated health-services and corporate-wellness provider in the same Mexican market.
• AXA México (Salud y Bienestar): Major health insurance and corporate wellness provider in Mexico. Comparable on the corporate health-benefit and accident/insurance bundling side of Salud Interactiva's MedicallHome and accident-coverage offerings.

Regional players

• Zocdoc: US-based online doctor booking and telehealth marketplace. Comparable marketplace-plus-telehealth product structure, though predominantly US-focused; informs the model Salud Interactiva replicates in Mexico.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/VrimMx

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Salud Interactiva