Spider Online

What Spider Online does

Spider Online Limited is a Glasgow-headquartered B2B digital agency founded in 2004 that delivers custom web platforms, cross-platform mobile applications, system integration, managed cloud infrastructure, IT security, and digital strategy services. The company is privately held and has been employee-owned since 2022, with leadership comprising Managing Director Ross Hamill and directors covering technical, finance, and operations functions. Its technology stack is built on open-source CMS and web frameworks — Drupal (with Acquia-certified expertise) and WordPress, supported by React, Angular, PHP, MySQL, and Flutter for mobile — hosted on AWS, Azure, and Rackspace with Terraform-managed infrastructure, and integrates with payments (PayPal, Stripe, Braintree, Worldpay, Littlepay), CRMs (Microsoft Dynamics 365, Salesforce, Talkdesk), and the Cornerstone TalentLink ATS.

The company is deeply concentrated in two verticals: UK and Irish public transport operators (FirstGroup, NTA Ireland, GWR, McGill's, Network Rail, Bristol Airport) and UK government and public sector bodies (COSLA/myjobscotland, Audit Scotland). Anchor engagements are unusually long-tenured — 21+ years with FirstGroup (60+ websites delivered), 17+ years with COSLA (180+ organisations using myjobscotland, 250k+ applications per year), 9+ years with NTA Ireland (295 million journeys per year supported). It holds Cyber Essentials and APMG AgilePM accreditations and is recognised for accessibility-first development through partnerships with Shaw Trust and the Digital Accessibility Centre.

The business model is professional and managed services: custom project work billed on a quote basis plus recurring hosting, security patching, and maintenance retainers. Distribution is direct enterprise and government field sales supplemented by long-cycle client referrals; marketing is content-led through a corporate website, blog, and LinkedIn presence. Pricing is not publicly disclosed, and revenue is not reported.

Name

Spider Online

Legal name

Spider Online Limited

Website

https://spideronline.co.uk

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Spider Online is a Glasgow-based, employee-owned B2B digital agency founded in 2004 that builds custom web platforms, mobile apps, and managed cloud services for UK and Irish public transport operators and government clients.

Ownership category

akta.pro rank

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Professional Services - Web Development: Custom website design, development, and maintenance services. Includes planning, requirements, design, prototyping, front-end and back-end development, integration, testing, deployment, and ongoing maintenance.
2. Mobile Application Development: Cross-platform mobile application design, development, and post-launch maintenance services using Flutter framework.
3. System Integration Services: Cross-platform integrations connecting back-office systems and legacy platforms with modern interfaces. Includes payment solutions and CRM integrations.
4. IT Security Services: Technical and security support packages including risk assessment, policy governance, access control, network protection, and incident response.
5. Infrastructure and Cloud Services: Large-scale infrastructure hosting solutions using AWS, Azure, and Rackspace with Terraform infrastructure as code.
6. Platform Migration Services: Seamless platform transitions with minimal downtime and no data loss, handling planning through post-migration support.
7. Digital Strategy Consulting: Collaborative strategy development with senior management and stakeholders to craft tailored digital strategies and roadmaps.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Spider Online is a Glasgow-based B2B digital agency delivering custom web development, mobile application development, system integration, IT security, infrastructure hosting, platform migration, and digital strategy consulting for enterprise and government clients. They specialise in building accessible, scalable Drupal and WordPress websites along with Flutter-based cross-platform mobile applications, and integrate payment platforms, CRM systems, and ATS platforms into bespoke client solutions.

Product overview

Spider Online is a digital agency providing a portfolio of technology services rather than a single unified product. Their core offerings include Website Development (with Drupal and WordPress specialisms), Mobile Application Development (Flutter), System Integration (payment processors, CRM systems), IT Security, Infrastructure (AWS/Azure/Rackspace), Platform Migration, and Digital Strategy. Key client platforms include myjobscotland (award-winning public sector jobs portal integrated with Cornerstone TalentLink), Transport for Ireland sites, and FirstGroup's multi-site digital platform. The company specializes in building accessible, scalable digital solutions tailored to each client's needs using Agile methodologies.

Differentiator

Problem solved

Functional benefit

Products and services

• Website Development Custom website design and development services spanning planning, requirements, design, prototyping, front-end and back-end development, integration, testing, deployment, and ongoing maintenance and updates. Built for enterprise and government clients.
• Mobile Application Development Cross-platform mobile application design, development, and maintenance using Flutter, providing consistent user experience across iOS and Android with API integration aligned to client website offerings.
• System Integration Cross-platform integration services connecting back-office systems and legacy platforms with modern user interfaces, including payment solutions (PayPal, Stripe, Braintree, Worldpay, Littlepay) and CRM systems (Microsoft Dynamics 365, Talkdesk, Salesforce).
• IT Security Services Comprehensive technical and security support packages including risk assessment, policy governance, access control, network protection, data protection, security training, monitoring, incident response, and continuous improvement.
• Infrastructure Services Large-scale infrastructure hosting solutions utilising AWS, Azure, and Rackspace with Terraform infrastructure as code, collaborating with leading hosting providers across Europe.
• Platform Migration Business transition services to modern platforms including assessment, planning, platform evaluation, migration strategy, preparation, execution, testing, cutover, and post-migration support with minimal downtime.
• Digital Strategy Strategic consulting services collaborating with senior management and stakeholders to understand business goals and values, crafting tailored digital strategies across vision, roadmap, implementation, and governance.

Quantifiable outcome

• 60+ websites delivered for FirstGroup over 21+ year partnership
• +4 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature6 records

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Orckid (formerly BrowserMedia): Edinburgh-based WordPress and Drupal agency providing bespoke builds and managed hosting to similar UK public-sector and enterprise buyers.
• CTI Digital: UK-based digital agency specializing in Drupal, WordPress and bespoke web platforms for public sector and enterprise clients — closely overlaps Spider's Drupal-first delivery model and target verticals.
• Torchbox: Leading UK Drupal and WordPress agency serving nonprofit, charity and public-sector clients with similar bespoke web builds and long-running managed engagements.
• Appnovation: Global digital agency with strong Drupal/CMS and system integration practices, competing head-to-head for the same enterprise CMS engagements and integrations work.
• The Unit: Scottish digital agency operating in Glasgow/Edinburgh with web development and design services targeting many of the same UK enterprise and public-sector buyers.
• Manifesto Group: UK digital agency delivering web, mobile and platform builds to enterprise clients, directly comparable in service mix and bespoke delivery model.
• Reading Room: London-based digital agency providing web development, mobile apps and managed services to enterprise and government clients in the UK market.
• Zengenti: UK digital consultancy with bespoke CMS, integration and platform delivery practices serving similar enterprise and public-sector accounts.

Broad incumbents

• Deloitte Digital: Large consulting firm's digital arm delivers enterprise web, integration and transformation work as part of a broader portfolio — competes with Spider on larger public-sector and enterprise tenders.
• Accenture Song (formerly Fjord): Global digital services arm of a major consultancy providing web platform builds, integrations and managed services to enterprise and government clients — overlaps at the top end of Spider's market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/spider-online

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Spider Online