Solari

What Solari does

Solari is a 501(c)-style Arizona nonprofit founded in 2007 that operates a statewide crisis and human services platform through two divisions: Crisis Response Network and Community Support Network. Its core function is providing free, confidential, 24/7/365 mental health crisis intervention to individuals experiencing suicidal thoughts, substance use challenges, anxiety, depression, grief, domestic violence, or other emotional distress, as well as support to concerned family members. Services are delivered through multiple channels — the Arizona Statewide Crisis Line (1-844-534-HOPE), the national 988 Suicide and Crisis Lifeline, a Warm Line staffed by Peer Support Specialists with lived mental health experience, SMS-based crisis text (HOPE to 44673), online chat, and dispatched mobile crisis teams that operate alongside CIT-trained law enforcement officers.

The underlying technology stack centers on a contact-center platform supporting real-time interpretation in hundreds of languages, dispatch coordination with community providers, and a public-facing community dashboard that publishes live service metrics (calls, mobile dispatches, outcomes) for transparency. At scale, Solari handles approximately 43,000 crisis calls, 13,000 warm-line calls, and 4,700 mobile team dispatches per month, with an average caller wait time of 9.5 seconds and a 79% caller stabilization rate. The organization holds Charity Navigator's "Give with Confidence" designation (perfect score of 100), is HIPAA-compliant for chat, and is a Qualified Charitable Organization in Arizona.

Solari's business model is donation-and-grant-funded: services are free to end-users, with revenue sourced from individual and organizational charitable contributions (eligible for up to $800/couple in Arizona State Tax Credits) and government contracts/grants supporting crisis-line operations. Go-to-market is community-led rather than commercial, relying on partnerships with NAMI, local community providers, CIT-trained officers, and national resource organizations to drive awareness, de-stigmatize crisis intervention, and reach individuals in need across Arizona and through national 988 routing.

Name

Solari

Legal name

Solari, Inc.

Website

https://crisis.solari-inc.org

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Short description

Solari is an Arizona-based nonprofit founded in 2007 that delivers free, confidential, 24/7/365 mental health crisis intervention statewide through phone (988 and a statewide line), text, chat, and mobile dispatch, serving individuals in crisis, families, and Spanish-speaking and non-English communities across Arizona.

Ownership category

akta.pro rank

Product category

Crisis Intervention and Mental Health Support Services

NAICS

Emergency and Other Relief Services (62423), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGAEAH), Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI), Mental Health & Crisis Support Services (BPAGACAD)

Keywords

• Crisis intervention services
• Mental health lifeline
• Suicide prevention hotline
• Peer support services
• Mobile crisis response

Headquarters

HQ city

Tempe

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Donations and Charitable Contributions: As a nonprofit organization, Solari relies on generous support from individuals and organizations to fund operations. The organization is a Qualified Charitable Organization, enabling donors to receive Arizona State Tax Credits for contributions.
2. Government Funding and Grants: Operates as a division of Solari Crisis & Human Services providing data-driven crisis and human services programs and contact centers, likely funded through government contracts and grants for mental health crisis services.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels9 records

Core offering

Solari Crisis & Human Services is a nonprofit that operates free, confidential, 24/7/365 crisis intervention services for individuals experiencing mental health crises, suicidal thoughts, substance use challenges, or violent situations. Services are delivered through multiple channels including telephone crisis lines (including the national 988 Mental Health Lifeline and Arizona Statewide Crisis Line), a peer-staffed Warm Line, SMS/text, online chat, and dispatched mobile crisis teams in partnership with local community providers and CIT-trained law enforcement.

Product overview

Solari Crisis & Human Services operates a unified crisis and human services platform through its Crisis Response Network division, offering multiple interconnected channels for mental health crisis support: the Crisis Line and Mental Health Lifeline (988) for telephone-based crisis intervention staffed by professionally-trained specialists; the Warm Line for peer support from specialists with lived mental health experience; and mobile Crisis Text and Online Chat services for digital-first engagement. The organization also provides Dispatch and Reporting Services including mobile team deployment and public metrics dashboards. All services are free, confidential, and available 24/7/365, primarily serving Arizona residents with approximately 43,000 crisis calls per month.

Differentiator

Problem solved

Functional benefit

Products and services

• Crisis Line 24/7/365 crisis hotline staffed by professionally-trained Crisis Intervention Specialists providing free, confidential immediate support for any crisis including substance use, mental health challenges, suicidal thoughts, and violent situations; available to anyone in need.
• Warm Line 24/7 peer support telephone service staffed by certified Peer Support Specialists who have experienced mental health challenges, providing friendly anonymous support for feelings of loneliness, substance use struggles, or recovery support; serves Central Arizona including TTY accessibility.
• Crisis Text SMS-based crisis support service allowing users to text 'HOPE' to 44673 (4HOPE) for confidential crisis assistance via text messaging.
• Crisis Online Chat Real-time chat service connecting individuals with trained Crisis Intervention Specialists for immediate confidential support through the Solari Crisis Response Network website interface, with HIPAA compliance for Protected Health Information shared during chat sessions.
• Mental Health Lifeline (988) National suicide prevention lifeline service (988) providing immediate confidential mental health crisis support 24 hours a day, 7 days a week, 365 days a year for anyone in crisis nationwide.
• Dispatch and Reporting Services Mobile crisis team dispatch service that partners with local community providers to send trained Crisis Specialists to individuals in crisis or arrange transportation to safe places, paired with a community-facing public dashboard for service transparency and outcome metrics.

Quantifiable outcome

• 79% of caller situations are stabilized after calling the Crisis Line
• +3 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Local Community ProviderscoreStrategic or Co-development PartnerPartnership with local community providers to dispatch mobile teams of trained Crisis Specialists to help individuals where they are or arrange transportation to safe places. These partnerships enable the organization to provide in-person crisis intervention.
• Crisis Intervention Team (CIT) Trained OfficerscoreStrategic or Co-development PartnerCollaboration with law enforcement officers specially trained in Crisis Intervention Team protocols for responding to mental health crises. Officers work alongside mobile crisis teams to de-escalate situations and connect individuals to treatment.
• NAMI (National Alliance on Mental Illness)coreStrategic or Co-development PartnerCommunity involvement through NAMIWalks and partnership to support mental health awareness and services in Arizona communities.
• Feed My Starving ChildrenminorStrategic or Co-development PartnerCommunity volunteer partnership where Solari staff participate in Feed My Starving Children meal service programs.
• Ronald McDonald HouseminorStrategic or Co-development PartnerCommunity volunteer partnership for meal service at Ronald McDonald House locations.
• Homeless Management Information System (HMIS)coreTechnology or IntegrationPartnership through Community Support Network division to manage homeless management information system data for coordinating services to homeless individuals.
• Mental Health First AidminorStrategic or Co-development PartnerReferenced as a helpful organization specializing in mental health and suicide prevention education and training.
• National Alliance on Mental Illness (NAMI)coreStrategic or Co-development PartnerReferenced as a national organization specializing in mental health support and advocacy.
• Mental Health AmericaminorStrategic or Co-development PartnerReferenced as a national organization specializing in mental health and suicide prevention.
• The Trevor ProjectminorStrategic or Co-development PartnerReferenced as an organization specializing in suicide prevention for LGBTQ+ youth.
• Teen LifelineminorStrategic or Co-development PartnerReferenced as a local/regional organization specializing in suicide prevention for teenagers.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Vibrant Emotional Health: Vibrant is the national administrator of the 988 Suicide and Crisis Lifeline backbone and also operates direct crisis chat/text/phone services. Directly comparable to Solari as a 988 sub-network/contact-center operator delivering free, confidential 24/7 crisis intervention with multilingual support.
• The Trevor Project: Trevor Project provides 24/7 crisis intervention (call, text, chat) for LGBTQ+ youth and is explicitly referenced by Solari as a peer organization. Comparable as a free, confidential, multi-modal crisis line operating on donations and grants.
• Crisis Text Line: Crisis Text Line operates a national, volunteer-staffed text-based crisis intervention service and is one of Solari's referenced peer organizations. Directly comparable as a free, confidential, 24/7 crisis support channel delivered via text and chat rather than voice.
• Boys Town National Hotline: Boys Town operates a long-running national crisis and referral hotline staffed by trained counselors, available 24/7. Directly comparable as a free, multi-issue crisis hotline serving youth, families, and adults across the United States.
• Teen Lifeline: Teen Lifeline operates a peer-staffed crisis line for teens in Arizona (referenced by Solari). Comparable as a regional, nonprofit, peer-supported crisis hotline serving a defined population with confidential, free services.

Broad incumbents

• Mental Health America: Mental Health America is a national nonprofit referenced by Solari as a peer, focused on mental-health promotion, screening, and early intervention. Comparable as a national mental-health nonprofit but with a broader prevention/screening remit rather than acute crisis-line operation.
• National Alliance on Mental Illness (NAMI): NAMI is the largest U.S. grassroots mental-health advocacy organization, explicitly referenced by Solari as a partner. Adjacent-comparable: provides mental-health education, support groups, and a helpline (NAMI HelpLine) but is primarily an advocacy/community organization rather than a crisis-line operator.
• 988 Suicide & Crisis Lifeline (SAMHSA-administered network): The 988 Lifeline is the federal/national suicide and crisis network that Solari is part of as a sub-network provider. Comparable as the umbrella crisis-services system Solari operates within; relevant for funding, referral, and policy exposure.

Regional players

• Community Bridges Inc. Community Bridges is an Arizona-based nonprofit behavioral-health provider offering crisis stabilization, mobile crisis response, and substance-use services. Comparable as an Arizona-region mobile crisis response operator that Solari's mobile dispatch teams may coordinate with.
• Horizon Health and Wellness: Horizon Health and Wellness is an Arizona-based community behavioral-health provider delivering crisis, outpatient, and integrated care across multiple counties. Comparable as a regional Arizona behavioral-health provider that complements Solari's statewide crisis-line and mobile dispatch operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/solari_inc_az
• Facebookfacebook.com/Solari2007
• LinkedInlinkedin.com/company/solari-inc-arizona

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Solari