What Viabox does

Viabox is a US-based package forwarding platform, headquartered in Portland, Oregon, that provides international shoppers with a permanent US shipping address to purchase from US retailers that do not ship abroad directly. Its core service combines free US address allocation, package consolidation (up to 85% shipping savings), free repackaging, assisted purchase for non-US credit cards, and multi-carrier international shipping via DHL, UPS, USPS, Aramex, and GlobalPost to customers in 220+ countries. The underlying technology centers on an automated warehouse operation with state-of-the-art package sorting and storage retrieval, accessed through a fully self-serve web dashboard with no signup deposit and no credit card required.

The business operates on a freemium product-led growth model. The free tier provides basic forwarding with 90-day storage; paid Plus ($4/month) and Pro ($8/month) tiers add longer storage, higher shipping discounts up to 70%, and concierge credits. Beyond subscriptions, Viabox monetizes through shipping transaction margin on carrier rates and a cashback rewards program (0.5-2%). The company reports 500,000+ active customers and 1,000,000+ registered users, and serves three primary segments: international online shoppers, international resellers/importers, and US expatriates/digital nomads requiring a US address. Viabox holds IATA Certified Shipper (including Class 9 lithium battery clearance) and Certified US Exporter credentials, accepts Bitcoin, PayPal, credit cards, and bank wire transfers, and is privately held with no disclosed institutional funding or acquisition activity since acquiring Viaddress in May 2016.

Name

Viabox

Legal name

Viabox

Website

https://viabox.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Viabox is a Portland, Oregon-based package forwarding platform giving international shoppers in 220+ countries a free US address to consolidate and ship purchases from US retailers via discounted DHL, UPS, USPS, Aramex, and GlobalPost rates.

Ownership category

akta.pro rank

Product category

Package Forwarding & Cross-Border Shipping Services

NAICS

Freight Transportation Arrangement (48851), Postal Service (491110)

SIC

Public Warehousing & Storage (4220), Transportation Services (4700)

akta.pro primary industry

P.O. Boxes & Virtual Mailboxes (TLAAAAAG)

Keywords

• Package forwarding
• US shipping address
• International package consolidation
• Cross-border e-commerce shipping
• Concierge purchasing service

Headquarters

HQ city

Portland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Supply Chain, Personnel, Infrastructure, Marketing or Sales

Revenue model

1. Shipping Fees: Customers pay for shipping costs only, with discounted rates due to Viabox's large shipping volume. Rates are based on carrier (DHL, UPS, USPS, Aramex, GlobalPost), weight, dimensions, and destination country.
2. Subscription Tiers: Optional paid subscription tiers (Plus at $4/month, Pro at $8/month) that offer additional benefits like enhanced storage, higher shipping discounts, and enhanced concierge services. Free tier available with basic features.
3. Cashback Rewards: Cashback program earning 0.5-2% on all shipment payments depending on account type, credited as Viabox Cash for future transactions.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Viabox is a package forwarding service that provides international shoppers with a free US (Oregon, 0% sales-tax) address to buy from any US retailer. It receives, consolidates, repackages, and forwards packages to 220+ countries via multiple carriers, and offers assisted-purchase concierge services for non-US credit cards.

Product overview

Viabox operates as a package forwarding platform offering international shoppers a free US address in Oregon (0% sales tax state) to shop from any US retailer. The service combines package consolidation, assisted purchasing, and multiple shipping carrier options. The product portfolio includes three subscription tiers (Free, Plus at $4/month, Pro at $8/month), with higher tiers providing increased storage, shipping discounts, and concierge services. Core add-on services include Assisted Purchase for buying with non-US credit cards, Package Consolidation for shipping savings, Repackaging, photo documentation, and a Cashback Rewards program. The company ships to 220+ countries using carriers including DHL, UPS, USPS, GlobalPost, and Aramex.

Differentiator

Problem solved

Functional benefit

Products and services

• Package Forwarding Service Core service providing a free US forwarding address in Oregon, allowing international shoppers to shop from any US retailer and have packages consolidated and shipped to 220+ countries via DHL, UPS, USPS, Aramex, and GlobalPost.
• Free Plan Entry-level tier ($0/month) offering a tax-free US address, 90-day storage, 5 cubic feet of space, up to 50% shipping discount, 10 free repack box limit, concierge service, and free returns handling for international shoppers.
• Plus Plan Mid-tier subscription at $4/month for regular shoppers offering 120-day storage, 15 cubic feet of space, up to 55% shipping discount, 25 free repack box limit, enhanced concierge with personal shopper, and 1% cashback on shipments.
• Pro Plan Premium subscription at $8/month for avid shoppers offering 180-day storage, unlimited storage space, up to 70% shipping discount, unlimited free repack, comprehensive concierge with order fulfillment, and 2% cashback on shipments.
• Assisted Purchase (Concierge) Service Free concierge service where Viabox purchases items on behalf of customers when merchants don't accept non-US credit cards.
• Package Consolidation Free service combining multiple boxes into one shipment, potentially saving up to 85% on shipping costs.
• Cashback Rewards Program (Viabox Cash) Loyalty program earning 0.5-2% cashback on shipment payments (varying by tier), credited as Viabox Cash for future transactions.
• US Address Services Provides a physical US street address for receiving mail and packages, supporting business registration and company bank account registration (with KYC), used by expatriates and digital nomads.

Quantifiable outcome

• Save up to 85% on shipping costs through free package consolidation
• +2 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and secondary.

• DHLcoreTechnology or IntegrationInternational shipping carrier partnership providing global express and economy shipping services to Viabox customers in 220+ countries.
• UPScoreTechnology or IntegrationMajor international shipping carrier used for forwarding packages from Viabox warehouse to customers worldwide.
• USPScoreTechnology or IntegrationUnited States Postal Service partnership for domestic US shipping and last-mile delivery to Viabox warehouse.
• AramexsecondaryTechnology or IntegrationInternational shipping carrier providing alternative routing options for Viabox customers globally.
• GlobalPostsecondaryTechnology or IntegrationInternational shipping carrier partner offering economy and standard shipping options for package forwarding services.

Scale indicators4 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• MyUS.com: Long-standing package forwarding and shopping service offering US address, consolidation, and shipping to international destinations. Competes with Viabox for cross-border shoppers wanting access to US retailers.
• Stackry: US-based package forwarding service targeting international shoppers with free US address, consolidation, and storage features. Direct overlap with Viabox's core package forwarding offering and pricing tiers.
• Planet Express: US-based package forwarding service offering a free US address, package consolidation, and shipping to international destinations with multi-carrier options. Directly competes with Viabox on price, consolidation savings, and subscription tiers for international online shoppers.
• Reship: Package forwarding service providing a US address and international shipping to consumers. Competes head-to-head with Viabox in the consumer cross-border parcel forwarding category.
• USendHome: US package forwarder providing a personal US mailing address, package receipt, and international forwarding for individuals and small businesses. Direct competitor to Viabox on forwarding and consolidation.
• Shipito: Established US package forwarder providing a US address, consolidation, and assisted purchase for international customers shipping from US retailers. Overlaps directly with Viabox on core forwarding, storage, and concierge services.
• HopShopGo (formerly Borderfree / FiftyOne): International shopping and forwarding platform allowing consumers to shop US retailers and ship globally. Directly comparable to Viabox for cross-border e-commerce enablement and merchant checkout flows.
• Skypax: UK-based parcel forwarding and personal shopping service with a US address for international shoppers. Directly comparable business model to Viabox — US address, consolidation, and assisted purchase.

Broad incumbents

• DHL Express International Shipping: Global integrator offering direct cross-border parcel services to consumers and merchants. While Viabox uses DHL as a partner carrier, DHL's own retail international shipping offers a comparable outcome (shop US, ship globally) that competes with the forwarder value proposition.
• USPS Package Forwarding (via virtual mailbox partners): US Postal Service offers its own international shipping and Informed Delivery, and partners with virtual mailbox providers. As the primary last-mile US carrier and an enabling infrastructure layer, it is a broad incumbent that forwarders like Viabox depend on but also compete alongside.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/viabox
• Facebookfacebook.com/viaboxcom
• LinkedInlinkedin.com/company/viabox
• Pinterestpinterest.com/viabox

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Viabox